Store Name
Date Visited
N Code
A. Exterior
1 Windows
2 Lights
3 Signage
Video Walls (if N/A then
4
1)
Total
B. Staffing & Briefing
1 Uniform
2 Employee Hygiene
3 Briefing
4 Store Manager
5 Welcome
Fetchment of stock from
6
stockroom
Total
C. Stock Room
1 Cleanliness
Organised by Gender,
2
Category and Size
3 Racking
Delivery checked and put
4
away
New Options are on
5
display
6 Cash
Defective Returns
7
separated
Total
D. Fitting Room
1 Hygiene
Total
E. Operations Processes
1 Cash Management
2 CRM Color Club
2 CRM Color Club
3 Replenishment
4 IT
5 Cash Desk
6 Traffic Counter
7 Carry Bags
8 Housekeeping
9 Fire Extinguishers
Total
BIPL Mall Of India
11/11/2024
N232622
Weightage Yes/No
Windows are clean outside and inside with no visible damage or spots. 2 1
Window Beds Cleaned 2 1
Lighting is functioning and correctly focused. 2 1
Logo and signage are not obstructed and properly Lit 3 1
Content is right and in Working Condition 2 1
11
Weightage Yes/No
Must be Benetton 2 2
Must be current season 1 1
Name Tags and Badges (if N/A then 1) 1 1
Well Groomed 1 1
Neat and Ironed Uniform 1 1
Clean Shoes 1 1
Daily Target 1 1
Gender Wise/Undercolors/Footwear Target 1 1
New Product briefing 1 1
Aware of Current Promo 1 1
Is the team using MindTickle every week? 1 1
Aware of KPIs and Incentives 2 1
Previous visit action list carried out 5 1
Competitor info file kept and maintained 1 1
Either FC or security personnel to greet the customer 2 2
Should be able to take out any product within 1.5 minutes (if N/A then 1) 2 1
24
Weightage Yes/No
Stockroom(s) is/are clean and tidy 2 2
Preferably labelled 1 1
Stable racking with no broken parts that could harm employees 2 2
Alterations and Home Delivery 1 1
1 1
Stored securely in the locker (if N/A then 1) 1 1
1 1
Weightage Yes/No
No dust, dirt and No stock, hangers or loose tags should be left 2 1
Directional signage for the fitting room present 1 1
Clean Mirrors 2 1
Fitting room hooks operational 1 1
Seats in place (If N/A then 1) 1 1
Door Lock sliding easily sideways 1 1
Wall Paint in proper condition (i.e. either painted or covered with Vinyl) 1 1
Weightage Yes/No
Cash register reconciled (if N/A then 1) 1 1
Cash banked & recorded (if N/A then 1) 1 1
CRM Tagging >90% 4 0
Enrollment Forms available at hand 1 1
Availability of Color Club Collaterals and Gift Card (if N/A then 1) 2 1
Availability of Dispenser 1 1
Dispatch of Filled Enrollment Forms 2 1
Replenishment is processed based on latest article performance report 2 1
Internet working 1 1
Handhelds, price scanners and Printer well organized and operational 1 1
Daily replication of Data 2 1
Exchange Policy Communication displayed at Cash Desk 1 1
No unnecessary paper is lying around at the Cash desk 1 1
Cash desk is clean, tidy, organized and fully stocked 1 1
Signage of United colors at Cash Desk Well lit 3 3
Plugged in and Working 1 1
Ordered and sufficient 1 1
Clean Toilets (if N/A then 1) 1 1
Soap dispenser and paper towels replenished timely (If N/A then 1) 1 1
Regular clearing of Bins and rubbish free staff area 1 1
Usage of rubbish bags in bins (If N/A then 1) 1 1
Clean Chart signed by FC on supervisory duty for the day (if N/A then 1) 1 1
Usage of Air fresheners 1 1
Broken Seal (if Yes then 0) 1 1
Sticker denoting "Tested" within timeframe 1 1
34
Reviewed by
Summary
Score
Score (%)
F. VM
Score
2
1 Lighting
2
2
3
2 Music
2
11
3 AC Temperature
Score
2
1
1
1
1
1
1
1
1
4 Hygiene
1
1
2
5
1
4
2
26
Score 5 Window Display
4
1
4
Mannequins And
6
Fixtures
1
1 7 VM Dockets
1
Team'S Clarity On
8
VM
13
Mannequins
Score 9
Grouping
1 10 Store Paint
2 Total
1 Checklist Total
Score
1
1
4
1
2
1
2
2
1
1
2
1
1
1
9
1
1
1
1
1
1
1
1
1
1
40
B (Staffing & C (Stock
A (Exterior)
Briefing) Room)
1.00 1.08 1.44
100.00 108.33 144.44
Weightage Yes/No
Working Lights that aren't blinding or highlighting empty space 2 0
Lights correctly focused on mannequins, fixtures, bust forms,
3 1
walls and merchandise on the sales floor
Benetton Radio only 2 1
Loudspeakers working 1 1
Store Music License present 2 1
Sound level between 65 and 80 decibels 2 1
Temperature between 24 to 25 degree Celsius 2 1
Tables, Racks Clean 2 0
Mannequins free of dirt and dust 1 1
No stock, Hangers, Tags lying around 1 1
Wrinkle free apparel 2 0
Dust free floors, lights, fixtures, Carpets etc 1 1
Glass, mirrors without fingerprints 1 0
Hanger and price tags hidden inside product 1 1
Sizes in increasing order (S at bottom, L at top) 1 1
Neat folded stacks of even heights 2 1
Correct lacing & tagging of presented footwear 1 1
Front bags filled & stuffing should not be visible 1 1
Damage Free - Undercolors and Perfume packaging 3 1
Mannequin outfits match adjacent Products/Graphics 2 1
Cross merchandising concept applied 1 1
No Hand written signs 1 1
Use of all current marketing collaterals at POS 1 1
Graphics in place and in good condition 1 1
As per VM guideline 2 1
Correct lighting focus 2 1
Mannequins cross merchandised 1 1
Mannequins dressed as per the key ensembles shared in the
2 1
Mockshop
All Mannequins and Fixtures kept near the entrance are
2 1
damage free
All the damages been brought into the notice of BIPL
2 1
Management
None of the fixtures are broken/chipped 1 1
Benetton hangers are being used 1 1
All VM dockets printed and maintained in a file 1 1
Team members doing the display as per the Mockshop shared
1 1
by HQ
Team has a clear understanding about the themes and floor
1 1
sets
Mannequins dressed as per the key ensembles shared in the
2 1
Mockshop
Proper Styling of Outfits 1 1
Have they been accessorised appropriately? 1 1
Clean with no cracks and spots 2 1
59
146
D (Fitting E (Operational
F (VM) Average
Room) Processes)
1.00 1.18 0.97 1.07
100.00 117.65 96.61 106.85
Score
2
3
2
1
2
2
2
2
1
1
0
1
1
1
1
2
1
3
2
1
1
1
1
2
2
1
2
2
57
156