RESUME
SANKET VILAS SHELAR
Mobile: 8149462641 / 9920788018 EMail:sanketshelar303@[Link] Address:
A wing Room no-101,Vaishnvi plaza,chinchpada,Kalyan east(421306)Maharashtra, India
Objective
To secure a dynamic and challenging role in a professional organization where I should get opportunity to bring
the best out of my technical experience and knowledge to add value to organization.
Summary
• Overall 9.3 years of experience in Telecommunication domain.
• As a post of Technical services managers fill a supervisory level role in overseeing the day-to-day
operations and activities of the technical services department.
• Strong organizational and time management skills, Customer service and operation.
• Experience and good knowledge in ALCATEL NMS- ECI NMS-ZTE NMS, EMS systems,
Embedded, Solaris/Unix/Linux, ECI XDM, NPT, BG, Apollo,-IP base Product families.
• Provide engineering implementation for all company managed IP networks and all applications of IP
Technologies
• Knowledge of Network Security-Firewall / F5 load balancer Network troubleshooting, IP base
knowledge and software testing.
• Handle the Network management, team management, Vendor and customer support.
Work Experience (1)
• Employer : VI Telecom India Pvt Ltd (VODAFONE-IDEA)
• Designation: Customer Support Engineer – Technical Service Manager.
• Duration : June 2023 – Till Date
Roles and Responsibilities:
• Managing customer service experience throughout the customer lifecycle resulting in superior scores.
“Service experience” to be a key differential factor in the current market scenario.
• Understand the client needs and requirements for technical solutions and initiating feasibility request
Work closely with cross-functional teams to ensure seamless implementation and integration of
technical solutions.
• Monitoring End-to-End delivery process and sharing proactive updates/Challenges with Customer
C2 – Vodafone Idea Internal
• To lead and support NOC teams to ensure optimal performance of Customer and client satisfaction •
• To handle around 39 ISP Customer in MUMBAI-GUJARAT and Pune.
• Day by Day coordinating each of customer meeting and satisfies their queries.
• To complete the Monthly Business Review (MBR) to each customer.
• To complete QBR also done.
• Handle the Major and critical cases for customer like Down, unmanaged. Isolated as per customer
requirements.
• Coordinate with customer, field team and project managers in resolving the faults/issues with the help
of ISP NOC.
Work Experience (2)
• Employer : ECI Telecom India Pvt Ltd (Ribbon communication)
• Designation: Customer Support Engineer – Technical Services.
• Duration : March 2022 – May 2023
Roles and Responsibilities:
• Installation and commissioning of ECI product like BG, NPT & XDM family.
• Working in customer support.
• Responsibilities for making Migration,IP-product, SDH,DWDM regarding queries.
• Handle the Major and critical cases for customer like Down, unmanaged. isolated.
• Coordinate with customer, field team and project managers in resolving the faults/issues.
• Handle the VI. Bharti, TATA, customer project.
Work Experience (3)
• Employer : ZTE Telecom India Pvt Ltd
• Designation: Network Support Engineer – Technical Services.
• Duration : DEC 2018 – Jan 2022
Roles and Responsibilities:
• Working in customer NOC.
C2 – Vodafone Idea Internal
• Responsible for making Signal Flow Diagrams using VISIO, Site Survey, Site installation & Traffic
migration,IP-Pool at PAN India Level, configuration and implementation of ZXMP M721 and
ZXONE 8000 devices used in Reliance DWDM Project, M920 DWDM & M720 CWDM devices in
PGCIL & Metro and NLD devices in IDEA Project. Customer interaction with RCOM circle
team as well as corporate team of RCOM/ZTE.
• Responsibility of Migrating the current SDH Services to DWDM 2.5G & 10G Services of RCOM in
PAN India & for IDEA in North Region.
• Remote monitoring of Network Elements through NMS, Alarm logging, Trouble shooting and
clearing the faults in coordination with the NOC Monitoring Team.
• Involving & resolving the issue facing by team during the delivery/ testing.
Work Experience (4)
• Employer : ECI Telecom India Pvt Ltd (Electronics corporation of Israel) Designation:
Network Support Engineer – Technical Services.
• Duration : DEC 2015 – NOV 2018
Roles and Responsibilities:
• Installation and commissioning of ECI product like BG, NPT & XDM family.
• ECI NMS & EMS systems, LCT login tools, Putty, Secure-CRT, Vnc viewer, Go- global.
• New Embedded version loading & Activation in customer network.
• Migrations activities like STM16 to STM64, XDM100 to XDM300, XDM 300 to XDM 900, CPTS 100
to CPTS 320 card reassignment, MXC100 to MXC100B at Customers network.
• XML preparation, Data card (MCSM) preparation, Node preparation before migration activity .
• To Co-ordinate with customer FE for New Node uploading in NMS.
• Support for Vodafone Assam circle for NPT Node uploading, 3G provisioning, Alarm monitoring, &
troubleshooting.
• End to End troubleshooting for issues related to ECI family products like XDM, BG, NPT, Apollo and
management issues related to ECI NMS & EMS systems using UNIX commands.
• Installing Solaris servers and NMS, EMS Application on the server.
• Installing and upgrading various packages.
• Testing and simulating customer issues in lab.
• Carrying out planned scheduled activities in customer Network.
• Assisting customer over email, phone calls and closing the customer SR within SLA time.
• Coordinate with customer, field team and project managers in resolving the faults/issues.
• Mentor other team members to insure compliance with established processes and SLA’s.
Work Experience (5)
• Employer : GI-GROUP India Pvt Ltd.(NSN)
C2 – Vodafone Idea Internal
• Designation: Assoc. Systems engineer Grade-A (FLM)
• Duration : Aug 2015 – Dec 2015
Professional Experience
Roles and Responsibilities:
• Field level maintenance of IP equipment’s (CISCO & JUNIPER) and SDH & DWDM.
• To provide physical support to NOC team for IOS up gradation activities of these router.
• Physical support for link shifting & link up gradation activities with the help of NOC team.
• Replacing the faulty cards with new card on routers.
• Basic understanding of HUAWEI equipment’s like OSN 550, 500, 1832*8 & OSN8800. To login into
HUAWEI equipment for any fault with the co-ordination of NOC.
• Replacing the faulty cards with the new cards by physically & also logically by doing login.
• To check the internal fiber patching on MUX with the power meter for troubleshooting.
• Overall provide the field level support for maintenance.
Work Experience (6)
• Employer : wipro pvt ltd(Vodafone enterprise)
• Designation: L1 Engineer (Telecom Engineer) (FLM)
• Duration : Jan 2014 – Aug 2015
Roles and Responsibilities:
• Installation and Basic Configuration of CISCO (1900, 2900 & 3900), HP (30-20, 20-10) & Routers.
• Carrying out Acceptance Test for newly installed Switches and Routers.
• Basic understanding of PDH, SDH & DWDM, planning of enterprise customer connectivity.
• Hands on SDH & PDH equipments like HUAWEI, ECI, MROTECH.
• Planning and carrying out Testing of newly provisioned links using suitable testing equipments/meters.
• Managing newly installed NE’s in NOC.
• Installation and configuration of MROTEK Media Converters such as PINE-1, PINE-4, PINE-8, ECAT,
ESONA, PIXI and media extender [Link].
• Attending Service Assurance calls to make Core link up within SLA.
• Working in Service Delivery & Assurance team to carry out Installation, Configuration of various
Transmission equipments.
Industrial Training:
Organization : Bharat Sanchar Nigam Limited (BSNL).
Training Duration : 15 days (15 Nov 2011 to 30 Nov 2011)
C2 – Vodafone Idea Internal
Education
Exam College/University Year Marks
B.E (Electronics and Telecom) University of SHIVAJI 2013 1st class
HSC HSC Board, Maharashtra 2008 2nd class
SSC SSC Board, Maharashtra 2006 1st class
Extra-Curricular Activities/Interests
Playing & watching cricket, watching movies, hanging out with friends and family.
Personal Details
Full Name: Sanket vilas shelar
Date of Birth: 9 July 1991
Languages spoken: English, Marathi (Native), Hindi
C2 – Vodafone Idea Internal