ST.

ANTHONY COLLEGE Module for

CALAPAN CITY INC. Professional
Development and
Applied Ethics

M0DULE CONTENT
MODULE DESCRIPTOR

The course PROFESSIONAL DEVELOPMENT and APPLIED ETHICS describes the skills,
knowledge and performance outcomes required to develop the students to become professionals in
their field by understanding the ideas of expressing one’s personality and ways on how they are going
to be valued in the business industry by means of presenting their ideas, like company meetings,
professional networking, interview and through proposal services considering the proper collaboration
to their associates and portraying professional business ethics. It also teaches writing skills and
emphasis on verbal communication and preparation of plans that requires them the research career
options and company potentiality and stability to develop a strong and effective career pathway.

NOMINAL DURATION

54 hours

LEARNING OUTCOMES

At the end of the module, you MUST be able to:

1. Understand the skills, knowledge and performance outcomes of the course
2. Describe hospitality sector and roles of hospitality manager
3. Develop professionalism at work
4. Identify professional skills
5. Apply professional business ethics
6. Improve one’s personality
7. Enhance communication skills
8. Apply presentation skills

ASSESSMENT CRITERIA
1. Contents are reviewed.
2. Knowledge on skills, knowledge and performance outcomes are demonstrated.
3. Knowledge on the hospitality sector is appreciated.
4. Competency standards for professionalism at work are determined.
5. Knowledge in one’s personality is enhanced.
6. Competencies in professional business ethics are developed.
7. Competencies in communication ad presentation skills are applied.
8. Blended learning activities are addressed.
9. Resources to support online training are identified.
10. Presentation of final output is required.

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Lesson 1. Understand the Skills, Knowledge and Performance Outcomes
 ST. ANTHONY COLLEGE Module for
CALAPAN CITY INC. Professional
Development and
Applied Ethics

LEARNING OUTCOME No. 1

UNDERSTAND SKILLS, KNOWLEDGE AND PERFORMANCE OUTCOMES

CONTENTS
1. Skills Defined
a. Skills set
b. How Skills Set Work
2. Knowledge on Hospitality Management
2. Performance Outcomes
3. Performance Development

ASSESSMENT CRITERIA
1. Contents are reviewed.
2. Competencies in identifying types of skills are determined.
3. Knowledge on the performance outcomes are recognized.
4. Knowledge on the performance development is appreciated.

CONDITIONS
Students must be provided with the following:
1. Workplace Location
2. Equipment (Computer, Cellphone)
3. Tools, Accessories and Supplies
- Soft copy of the Topics to be discussed
- Schedule of Online Activity
4. Training Resources
- Modules
- Whiteboard marker
- Books
- Newspapers
- Electronic Resources
5. Assessment Method
- Written Online Test
- Online Interview
- Portfolio
6. References
[Link]
[Link]
[Link]
[Link]
https.//www. [Link]/content/performance-outcomes
[Link]
[Link]
[Link]

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Lesson 1. Understand the Skills, Knowledge and Performance Outcomes
 ST. ANTHONY COLLEGE Module for
CALAPAN CITY INC. Professional
Development and
Applied Ethics

LEARNING EXPERIENCES
LEARNING OUTCOME 1 – Understand the Skills, Knowledge and Performance Outcomes

Learning Activities Special Instructions

1. Read Information Sheet 1.1.1 In this Learning Outcome, you shall prepare tools
on the Skills, Knowledge and Performance and materials to understand skills, knowledge and
Outcomes performance outcomes of the course. To be able to
2. Answer Self Check 1.1.1 do this, you should understand basic terminologies
Compare answers with Answer Key 1.1.1 for the course.
3. Perform Task Sheet 1.1.1 on
Listing down of expected learnings and Go through the Information Sheets and answer the
performance outcomes from the course. self-check to ensure that knowledge contents of the
4. Evaluate your Output using modules are acquired.
Performance Criteria 1.1.1
The outputs of your practice of this Learning
Outcome are the following:

List down expected learnings or expectations

(as many as you could think of) from the course –
Hospitality Management

List down expected performance outcomes of

the course

This output will form part of your portfolio for your

Institutional Competency Evaluation.

Show your output to your trainer through Messenger

account for her feedback as you accomplish them.

After doing all activities of this LO, you are ready to

proceed to the next Learning Outcome.

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Lesson 1. Understand the Skills, Knowledge and Performance Outcomes
 ST. ANTHONY COLLEGE Module for
CALAPAN CITY INC. Professional
Development and
Applied Ethics

INFORMATION SHEET 1.1.1

INTRODUCTORY NOTES: SKILLS, KNOWLEDGE AND PERFORMANCE OUTCOMES
Learning Objectives
After reading this information sheet, you must be able to:

1. Define skills to be learned from the course

2. Explore knowledge in hospitality management
3. Determine performance outcomes of the course
4. Understand professional development in hospitality sector

SKILLS
A skill is the ability to perform an action with determined results often within a given amount of time,
energy, or both. Skills can often be divided into domain-general and domain-specific skills. For
example, in the domain of work, some general skills would include time management, teamwork and
leadership, self-motivation and others, whereas domain-specific skills would be used only for a certain
job. Skill usually requires certain environmental stimuli and situations to assess the level of skill being
shown and used.

Skills - refer to the psychomotor aspects (physical or manual skills). In this course, several
manipulative skills will be learned.

What Is a Skill Set?

A skill set is the combination of knowledge, personal qualities, and abilities that you have developed
through your life and work. It typically combines two types of skills: soft skills and hard skills.

Soft skills are interpersonal or people skills. They are somewhat difficult to quantify and relate
to someone's personality and ability to work with others. This in-demand skill set includes good
communication, listening, attention to detail, critical thinking, empathy, and conflict resolution
abilities, among other skills.

Hard skills are quantifiable and teachable. They include the specific technical knowledge and
abilities required for a job. Examples of hard skills include computer programming, accounting,
mathematics, and data analysis.

How Skill Sets Work

In the workplace, you typically use a range of skills on a given day. Some of these skills are job-
specific.
For example, hairstylists will use their knowledge of hair-coloring techniques and payroll clerks will use

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Lesson 1. Understand the Skills, Knowledge and Performance Outcomes
 ST. ANTHONY COLLEGE Module for
CALAPAN CITY INC. Professional
Development and
Applied Ethics

their accounting software skills. These skills can be learned by going to school or through training
with
an experienced mentor.

 Hard skills are not job-specific. For example, you might use your written communication skills
to craft an email to follow-up on an important project. You might use your verbal
communication skills to present a project idea to a manager.
 Use soft skills you have developed through your work experience, school, and volunteer
roles. They might include problem-solving or resolving a conflict with a customer.

One difference between hard skills and soft skills is that you can easily list hard skills on a
resume, while soft skills may come across more clearly during an in-person job interview.

Examples of Skill Sets

Below are examples of the skills that employers seek in candidates based on their career
focus. Develop these skills and emphasize them in job applications, resumes, cover letters, and
interviews.

Skill Sets for Administrative Careers

Administrative skills are those related to running a business or keeping an office organized. These
skills are needed for a variety of jobs, ranging from office assistants to secretaries to office managers.
This skill set might include:

 Written and verbal communication

 Customer service
 Interpersonal skills
 Document management
 Microsoft Office skills
 Job-specific software
 Event coordination
 Organization
 Time management
 Problem-solving
 Collaboration

Skill Sets for Sales Careers

Selling is a multifaceted and demanding line of work. In addition to being able to sell, salespeople
must have excellent communication, customer service, and marketing skills. A sales skill set might
include:

 Account management
 Client acquisition and retention
 Team management
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Lesson 1. Understand the Skills, Knowledge and Performance Outcomes
 ST. ANTHONY COLLEGE Module for
CALAPAN CITY INC. Professional
Development and
Applied Ethics

 Project management
 Customer relationship management (CRM)
 Active listening
 Negotiation
 Networking
 Persuasion
 Public speaking
 Emotional intelligence
 Branding
 Collaboration

Skill Sets Needed in the Hospitality Industry

 Customer service skills

 Cultural awareness
 Communication skills
 Multitasking skills
 Work ethic
 Language skills
 Teamwork skills
 Problem solving skills
 Professionalism
 Attention to details

The hospitality industry is a consistent form of employment in many areas and a great place for young
people to break into the professional world. While many positions are entry-level, others demand
much skill and offer both great prestige and excellent compensation.

Hospitality Industry Skills

Here is a list of skills that employers seek in candidates for employment in the hospitality industry.
You can use this list to identify which relevant hard and soft skills you already have and which you
should feature in your application materials and job interview. This list is not exclusive, but includes
skills such as knowledge in food service, hotel operations, food and beverage prep, maintenance,
management, and more.

Some businesses may look for additional skills, which is why it is important to read job descriptions
carefully. Also, many hotels also hire for positions that are not particularly distinctive of the hospitality
industry, such as cook.

Hotel Operations

Hotels employ front-desk staff, housekeeping staff, restaurant staff, managers, and sometimes
porters, event planners, and a concierge, depending on the type of hotel. Most of these positions
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Lesson 1. Understand the Skills, Knowledge and Performance Outcomes
 ST. ANTHONY COLLEGE Module for
CALAPAN CITY INC. Professional
Development and
Applied Ethics

require excellent customer service skills, attention to detail, teamwork, and good personal grooming.
Creative problem-solving (because travelers sometimes have unexpected problems) and a thorough
knowledge of local resources and attractions are important as well.

Food service

Foodservice includes everything from fast food to working as a server in a high-end restaurant. All of
these jobs require excellent customer service skills, careful attention to detail (forgetting a minor detail
could give a customer food poisoning or trigger a life-threatening allergy), and a thorough knowledge
of the restaurant’s current offerings. The work is fast-paced, and a good memory is crucial.

Food and Beverage Preparation

Food and beverage preparation may include customer service (for example, for bartenders or coffee
baristas), or these jobs may be entirely behind the scenes (for example, line cooks). In addition to
specific skills using the tools of the trade, such as espresso machines and kitchen equipment, more
general abilities are required. These include, again, attention to detail, plus a commitment to safety,
the ability to work well as part of a team, and the ability to work quickly and calmly in a high-pressure
environment.

Maintenance and Cleaning

Someone has to keep restaurants, hotels, and clubs clean and sanitary. Other work includes repairing
equipment, changing light bulbs, and replacing broken locks on bathroom stall doors, for example.
There is substantial overlap between the custodial and maintenance skill sets, and some positions
may combine both roles to some extent. These skills include everything from the safe and appropriate
use of cleaning chemicals to basic electrical repair and carpentry. Teamwork is often important, as is
a strong work ethic.

Management

Hospitality management requires skills, some that are specific to the industry and others that are
important in any management context. When applying for such a position you will have to
demonstrate teamwork, leadership, budgeting, strategic thinking, customer service, and a thorough
understanding of your specific business—whether that means being able to speak intelligently about
food and wine for a restaurant manager, to understanding when the busy season is for your hotel and
why.

Personal Skills

Your personal attributes are also known as soft skills. Your technical skills and credentials will get
your resume noticed and open the door for an interview, but it is your soft skills that will convince the
interviewer that you are the right person for the job. They are called “soft” because they are difficult to
define and assess clearly, but they are critical. These include the social skills that allow you to work

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Lesson 1. Understand the Skills, Knowledge and Performance Outcomes
 ST. ANTHONY COLLEGE Module for
CALAPAN CITY INC. Professional
Development and
Applied Ethics

harmoniously with other employees and the maturity to responsibly manage your workload and to
adapt to changing situations.

More Hospitality Skills

 Commitment
 Computer Knowledge
 Enthusiasm
 Interpersonal Skills
 Leadership
 Organized
 Knowledgeable of Safety
 Knowledge of Hygiene Issues
 Teamwork
 Thorough
 Accountability
 Conflict resolution
 Foresight

How to Get Skill Sets

Some skills can only be acquired through formal training. In that case, you may need to obtain a
degree or certification to learn the skills you need.

Other skills, like soft skills, are ones that you develop through your experiences. Odds are that you
already have some of these skills. Here's how to determine your core skills:

 Pinpoint what you enjoy doing. Identify tasks that you enjoy doing and with which you feel
competent. Perhaps you have enjoyed positions where you can use your knowledge and
patiently answer questions. That might be expressed as "communication skills" or "customer
service abilities" on a resume or during an interview.
 Consider the compliments you receive. In a work setting, determine what activities lead to
praise. Perhaps you consistently receive acknowledgment for your collaborative abilities during
performance reviews. Maybe your previous managers have commented on your timeliness or
attention to detail.
 Evaluate the different jobs you have done. Look at the job descriptions for the jobs you've
held. What skills do they highlight? If you were successful in those positions, you may have
used those skills and should consider bringing attention to those during a job search.
 Use a skill assessment tool. Use a free tool to assess your skills. For example, O*NET
OnLine's Skill Search Tool helps you identify occupations that match your skills and interests.
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Lesson 1. Understand the Skills, Knowledge and Performance Outcomes
 ST. ANTHONY COLLEGE Module for
CALAPAN CITY INC. Professional
Development and
Applied Ethics

CareerOne Stop’s Skill Matcher will show you career options that match your skill ratings.
LinkedIn also has skills assessments you can take. You will be able to validate your skills and
add them to your profile. Another type of assessment which you can assess your skills as
hospitality manager is the National Assessment of TESDA, wherein you will subject yourself for
assessment per qualification. A National Certificate Level II will be issued to you if you passed
the skills assessment conducted.

If you are looking for a job that requires a skill set that you do not currently possess, consider gaining
it through skill-sharing. Someone with a particular skill shares their knowledge in exchange for
lessons from you in another skill.

In summary:

 A skill set is the knowledge, abilities, and experience needed to perform a job.
 Your skill set includes hard skills and soft skills.
 Employees use a range of skills in their work that they've acquired through experience and
training.
 Employers are looking for combinations of hard and soft skills.
 You can learn more about the skills you have by reflecting on your work and using skill
assessment tools.

KNOWLEDGE

How to acquire knowledge in hospitality management

Knowledge – this refers to the cognitive aspect of learning the course; th e development of
intellectual skills. This includes the recall or recognition of specific facts, procedural patterns, and
concepts that serve in the development of intellectual abilities and skills. (Bloom’s Taxonomy)
Knowledge in hospitality management could be acquired through formal schooling , trainings ,
industry immersion and on-the-job training , including online classes and tutorials by experts in the
field.

Knowledge in hospitality management can be acquired through formal learning in school which
can earn or maintain professional credentials such as academic degrees to formal coursework,
attending conferences; informal learning opportunities can be access at work or situated in practice.
It has been described as intensive and collaborative, ideally incorporating an evaluative stage. There
are a variety of approaches that will lead to professional development.

Knowledge can enhance skills to carry out specific roles as effectively as possible that will continue
throughout your working life through transforming values, attitudes and habits that are necessary in
the development of lifelong skills.
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Lesson 1. Understand the Skills, Knowledge and Performance Outcomes
 ST. ANTHONY COLLEGE Module for
CALAPAN CITY INC. Professional
Development and
Applied Ethics

Knowledge which you should acquire in the formal training includes food service, hotel operations,
food and beverage preparation, maintenance, management, bookkeeping and many more.

PERFORMANCE OUTCOMES

What is performance outcome?

It is the result of something, or the consequence of it, is the outcome. A performance outcome
is a statement of a result. What is most powerful is when it is written about people or groups of
people.

Examples:
1. People will be able to connect with more people with less effort.
2. Business will be able to reach more customers in less time.
3. Each member of a group will have an intimate connection to the purpose of the group and
be willing to take actions to support the group.

How do you measure it?

Once you have written a performance outcome, then quantify it with a specific measurable result.
The result is specific in space and time and it is measurable with a number of methods to know if it
has happened.
Examples:
1. Phone calls per day
2. Number of customers assisted per month
3. Number of customers served per room

We can see that each measurement is a way to measure how effective we are at producing the
performance outcome. There is no one right measure - we get to make up any measure that works
for our situation. Some measures may be more effective than others, however the trick is to choose a
measure that you can commit to actually tracking.

What is the acceptable performance?

Now that you have a performance outcome and a way to measure it, you need to set a level of
performance that is acceptable. Or perhaps you choose two levels - one is minimum acceptable
performance, and another is a stretch goal. For the above examples:
1. 3 phone calls per day minimum, 10 as a stretch goal

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Lesson 1. Understand the Skills, Knowledge and Performance Outcomes
 ST. ANTHONY COLLEGE Module for
CALAPAN CITY INC. Professional
Development and
Applied Ethics

2. 10 reservation per month, 15 as a stretch goal

3. 5 customers per month, 10 as a stretch goal

The above levels represent a specific performance to achieve.

PROFESSIONAL DEVELOPMENT

Professional Development

It is the process of improving and increasing capabilities of workers through access to education and
training opportunities in the workplace, through outside organization, or through watching others
perform the job. Professional development helps build and maintain morale of staff members, and is
thought to attract higher quality staff to an organization. Also called staff development.

Professional development involves developing yourself in your role to entirely understand the job you
do and how you can improve. It involves enhancing the necessary skills to carry out your role as
effectively as possible and is something that will continue throughout your working life. With changes
to our working lives happening every day, be it economical change, amendments in legislation or
even the advance of technology, it is important to develop your skillset to remain effective in your
career.

Effective professional development involves ensuring your knowledge and understanding of your area
of expertise for your career is always at the highest possible level. It is the acquisition of skills and
knowledge for career advancement, but it also includes an element of personal development.

Some examples of professional development are:

 IT training
 Health and Safety
 Accountancy or budgeting
 Legal knowledge or expertise

In a broad sense, professional development may include formal types of vocational education,
typically post-secondary or poly-technical training leading to qualification or credential required to
obtain or retain employment. Professional development may also come in the form of pre-service or
in-service professional development programs. These programs may be formal, or informal, group or
individualized. Individuals may pursue professional development independently, or programs may be
offered by human resource departments. Professional development on the job may develop or
enhance process skills, sometimes referred to as leadership skills, as well as task skills. Some
examples for process skills are 'effectiveness skills', 'team functioning skills', and 'systems thinking
skills'.

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Lesson 1. Understand the Skills, Knowledge and Performance Outcomes
 ST. ANTHONY COLLEGE Module for
CALAPAN CITY INC. Professional
Development and
Applied Ethics

Professional development opportunities can range from a single workshop to a semester-long

academic course, to services offered by a medley of different professional development providers and
varying widely with respect to the philosophy, content, and format of the learning experiences. Some
examples of approaches to professional development include:

 Case Study Method – The case method is a teaching approach that consists in presenting the
students with a case, putting them in the role of a decision maker facing a problem.
 Consultation – to assist an individual or group of individuals to clarify and address immediate
concerns by following a systematic problem-solving process.
 Coaching – to enhance a person’s competencies in a specific skill area by providing a process of
observation, reflection, and action.
 Communities of Practice – to improve professional practice by engaging in shared inquiry and
learning with people who have a common goal.
 Lesson Study – to solve practical dilemmas related to intervention or instruction through
participation with other professionals in systematically examining practice.
 Mentoring – to promote an individual's awareness and refinement of his or her own professional
development by providing and recommending structured opportunities for reflection and
observation.
 Reflective Supervision – to support, develop, and ultimately evaluate the performance of
employees through a process of inquiry that encourages their understanding and articulation of
the rationale for their own practices.
 Technical Assistance – to assist individuals and their organization to improve by offering
resources and information, supporting networking and change efforts.

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Lesson 1. Understand the Skills, Knowledge and Performance Outcomes
 ST. ANTHONY COLLEGE Module for
CALAPAN CITY INC. Professional
Development and
Applied Ethics

SELF CHECK 1.1.1

A. IDENTIFICATION. Write the correct answer on the space provide for.

________________1. The ability to perform a particular task with a desired outcome within a
given time frame.
________________2. Other term used for manipulative skills.
________________3. Skills which are related to one’s personality and ability to work
with others.
________________4. Skills which are related to specific technical knowledge and abilities
required for a job.
________________5. Skills that employees seek in candidates for employment in hospitality
Industry.
________________ 6. Training where skills can be acquired to obtain a degree or certification.
________________7. It refers to the cognitive aspect of learning the course.
________________8. It is the result of performance for a given hotel operation.
________________9. The process of improving capabilities through training opportunities
the workplace.
_______________10. The teaching approach that consists in presenting the students with a case,
Putting them in the role of a decision-maker facing a problem.

B. MULTIPLE CHOICE. Encircle only the letter of the correct answer.

1. Professional development opportunities can be availed through –

a. single workshop
b. industry immersion
c. schooling
d. all of them

2. Process skills are also referred to as –

a. leadership skills
b. task skills
c. systems skills
d. all of them

3. Example of professional development –

a. safety training
b. maintenance training
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Lesson 1. Understand the Skills, Knowledge and Performance Outcomes
 ST. ANTHONY COLLEGE Module for
CALAPAN CITY INC. Professional
Development and
Applied Ethics

c. legal training
d. all of them

4. Acceptable performance can be measured by -

a. number of reservations per day recorded
b. number of meetings held per week
c. 10 programs held per month, 15 as stretch goal
d. all of them

5. Knowledge in hospitality management can be acquired through -

a. On the Job training
b. Seminars
c. Online classes
d. all of them

6. Professional development involves –

a. acquisition of skills
b. knowledge of career advancement
c. personality development
d. all of them

7. Professional development enhances –

a. the role of students to understand the job in the future
b. the skills to carry out roles
c. skills set to remain effective in the careers
d. all of them

8. Approaches to professional development –

a. consultation
b. community of practices
c. technical assistance
d. all of them

9. The combination of knowledge, abilities and personal qualities

a. skills set
b. community of practices
c. formal and informal training
d. all of them

10. Skills that are job-specific

a. mechanic working in an automotive shop
b. hair stylist working in a beauty parlor
c. baker working in a bakeshop
d. all of them

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Lesson 1. Understand the Skills, Knowledge and Performance Outcomes
 ST. ANTHONY COLLEGE Module for
CALAPAN CITY INC. Professional
Development and
Applied Ethics

ANSWER KEY 1.1.1

A. Identification

1. Skills
2. Psychomotor skills
3. Soft skills
4. Hard skills
5. Hospitality industry skills
6. Formal training
7. Knowledge
8. Performance outcomes
9. Professional development
10. Case study

B. Multiple Choice

1. D
2. D
3. D
4. D
5. D
6. D
7. D
8. D
9. A
10. D

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Lesson 1. Understand the Skills, Knowledge and Performance Outcomes
 ST. ANTHONY COLLEGE Module for
CALAPAN CITY INC. Professional
Development and
Applied Ethics

Task Sheet 1.1.1

Title :

Understand skills, knowledge and performance outcomes

Performance Criteria:

Given the module, you should be able to list skills to be acquired and possible
outcomes you will acquire from the course.

Supplies: Bond Paper

Equipment : PC with Internet Connection

Steps/Procedure

1. Search for various skills, knowledge and performance outcomes from the course
in hospitality management which you MUST understand.
2. Based on the module, you are required to list 10 skills to be acquired and
performance outcomes to be expected.
3. Present your work to your instructor through Messenger.
4. Prepare for a short interview through phone call.

NOTE: Prepare your own expectations from the course.

Assessment Method:

Portfolio Assessment, Performance Criteria Checklist

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Lesson 1. Understand the Skills, Knowledge and Performance Outcomes
 ST. ANTHONY COLLEGE Module for
CALAPAN CITY INC. Professional
Development and
Applied Ethics

PERFORMANCE CHECKLIST CRITERIA 1.1.1

CRITERIA
Do your outputs have the following? YES NO

You have understood various concepts as discussed in the

Information Sheet.

You have clearly identified items as presented in the Self-

Check item.

You have gathered evidences that will support the objectives

of Module 1.

You have acquired learning experiences appropriate to the

objectives of Module 1.

You have listed other concepts related to the topic in Module

1.

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Lesson 1. Understand the Skills, Knowledge and Performance Outcomes