r e f i l l y o u r d r e a m s
bitrefill
esim guide
Android Devices
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Content
1. Getting Started 03
Is your phone compatible with eSIMs?.......................................................0
How to check if your phone is unlocked....................................................08
2. Installation 09
3. Activation 15
Manual Network Selection...............................................................................1
Set up your APN...................................................................................................21
4. How to remove your eSIM 23
5. Help 25
Bitrefill eSIM Guide Content 02
1. Getting Started
What is an eSIM? How long does it take to
activate an eSIM?
eSIM is an ‘embedded SIM’, the replacement for SIM
cards. Unlike traditional SIM cards that come in physical The whole process of activating an eSIM can
form, an eSIM is a digital SIM that can be installed take up to 10 minutes. Make sure you will have
directly into your smartphone or device. Just as a a reliable internet connection throughout the
physical SIM, an eSIM enables network connectivity, activation process.
downloading network profiles and switching between
carriers can be done digitally, eliminating the need for
physical SIM cards.
Bitrefill eSIM Guide Getting Started 03
1. Getting Started
Is your phone compatible with eSIMs?
Both Android and Apple devices can use eSIMS, but
you do need to confirm that your device is compatible
and that it isn’t locked by the carrier. Please note
every device has its own specificities, so the following
steps may not apply to your device.
For accurate eSIM capability verification,
consider reaching out to your device
manufacturer, vendor or primary carrier.
Bitrefill eSIM Guide Getting Started 04
1. Getting Started / Is your phone compatible with eSIMs?
Samsung Galaxy Devices
1. Open the Settings app, tap the Tap SIM Manager. If the option Add eSIM is available,
Connections option. your device supports eSIMs.
Bitrefill eSIM Guide Getting Started 05
1. Getting Started / Is your phone compatible with eSIMs?
Google Pixel Devices
1. Open the Settings app, tap the Tap the plus (+) sign next to SIMs. If you open the screen Connect to mobile
Network & Internet option. network and see the option Download a SIM
instead, your device supports eSIMs.
Bitrefill eSIM Guide Getting Started 06
1. Getting Started / Is your phone compatible with eSIMs?
Other Android Devices
Please verify if your exact phone model offers
eSIM support on specialized websites.
Carriers and manufacturers can deliver
devices with custom settings that impact the
eSIM compability.
1. Dial *#06# and press Call. If your device supports eSIM, you should be
able to view your device’s eSIM unique
identification number (EID).
Bitrefill eSIM Guide Getting Started 07
1. Getting Started
For Android devices
How to check if your phone is unlocked Android does not have an option to check SIM
restrictions in the Settings app. We advise you
Your device must be unlocked from any specific carrier to check your device’s contract of call your
restrictions to be able to use Bitrefill eSIMs.
carrier to verify.
Bitrefill eSIM Guide Getting Started 08
Installation
Each eSIM can only be activated once – its QR code or
activation codes will stop working once activation has
started in a device. There are two different ways to Make sure you have a reliable internet connection
install your eSIM. throughout the following steps.
Scanning the eSIM’s QR Code (easiest if you have a
secondary device to display the QR code on
Copy-pasting the eSIM’s activation codes on your You can try scanning the QR code with your default
phone’s eSIM setup screen (easiest if you only have camera app. If that doesn’t work, try the following
one device handy) steps.
eSIMs may only be installed once. If you delete it
from your phone’s settings, you will permanently lose
access to the eSIM.
Bitrefill eSIM Guide Installation 09
Installation / Android Devices
For Android users, some steps may differ
QR Code Method depending on your device.
1. Open the Settings app, tap Tap SIMs, SIM Manager or other variation Select Add eSIM or Download a SIM
Connections or Network & Internet. depending on brand and model. Instead option at the bottom.
Bitrefill eSIM Guide Installation 10
Installation / Android Devices
QR Code Method
Tap Scan QR Code from service Scan the QR Code. If prompted, tap Add. And then tap
provider or just click Next. Done.
Bitrefill eSIM Guide Installation 11
Installation / Android Devices
For Android users, some steps may differ
Copy-paste Method depending on your device.
1. Open the Settings app, tap Tap SIMs, SIM Manager or other variation Select Add eSIM or Download a SIM
Connections or Network & Internet. depending on brand and model. Instead option at the bottom.
Bitrefill eSIM Guide Installation 12
Installation / Android Devices
If you are using a Google Pixel device, you
Copy-paste Method may find specific steps below.
Tap Scan QR Code from service Tap Enter activation code. Google Pixel only: Select Need Help?
provider or just click Next. and then tap Enter it manually.
Bitrefill eSIM Guide Installation 13
Installation / Android Devices
Copy-paste Method
Enter the codes we sent you. If prompted, tap Add. And then tap
Tap Connect. Done.
Bitrefill eSIM Guide Installation 14
Activation
Be sure to activate your eSIM only when you arrive at
your destination, since your data plan starts as soon as
you activate it on your phone.
How can I check if my eSIM is active?
The icon in the status bar at the top of the
screen show the signal strength of your carrier.
Bitrefill eSIM Guide Activation 15
Activation / Android Devices
Android Devices
1. Open the Settings app, tap Tap SIMs, SIM Manager or other variation Under Preferred SIMs or similar, tap Mobile
Connections or Network & Internet. depending on brand and model. Data and select your newly installed
Bitrefill eSIM plan.
Bitrefill eSIM Guide Activation 16
Activation / Android Devices
Android Devices
Tap Change to confirm. Go back to Connections or Network & Turn on Data Roaming to activate your
Internet then go to Mobile Networks. eSIM. The activation is done!
Bitrefill eSIM Guide Activation 17
Activation
Manual Network Selection
If you are struggling with a poor quality connection on a
particular network, we recommend you manually search
and select a different network.
Bitrefill eSIM Guide Activation 18
Activation / Manual network selection
Android Devices
1. Open the Settings app, tap Tap Mobile Networks. Tap Networks Operators. Then select a SIM
Connections or Network & Internet. at the bottom of the page.
Bitrefill eSIM Guide Activation 19
Activation / Manual network selection
Android Devices
If a pop up notification appears, tap OK or
confirm the selection.
Disable the Select Automatically option.
You are now connected to the selected network!
Bitrefill eSIM Guide Activation 20
Activation
Set up your APN
Most of our eSIMs have an automatic APN (Access
Point Name). So manual programming is not necessary.
However, if you do want to set manually the APN, follow
the next steps.
You can leave the other fields besides APN blank.
Bitrefill eSIM Guide Activation 21
Activation / Set up your APN
Android Devices
1. Open the Settings app, tap Tap Mobile Networks. Select the Access Point Names option,
Connections or Network & Internet. and type the new APN settings: [Link]
Bitrefill eSIM Guide Activation 22
How to remove your eSIM
Only remove your eSIM if:
You do not intend to use it again
Disable your eSIM
There is no data left on the eSIM or there is no Remember you can also temporarily disable an
active data/plan package eSIM if you intend to use it again.
You buy a new eSIM for the same region.
If you are sure and would like to remove an eSIM that
is no longer required, please follow the next steps.
Bitrefill eSIM Guide How to remove your eSIM 23
How to remove your eSIM
Android Devices
1. Open the Settings app, tap Select the eSIM plan you want to erase. Tap Remove or similar, depending on
Connections or Network & Internet. your device.
Bitrefill eSIM Guide How to remove your eSIM 24
Help
What is the “Cellular Plans from this What is the “Unable to complete
Carrier Cannot be Added” error? Cellular Plan Change” error?
This means your device is network-locked. You This error could be due to
need a network-unlocked device to download Having more eSIMs than your device can
and support eSIMs. If you get this error, you’ll support. Please remove eSIMS that have expired
need to use the eSIM on another device or or no longer have data
contact support to ask for a full refund. Trying to reinstall an eSIM that has already been
installed. eSIMs can only be installed once
Poor internet connection during the installation.
Please check your internet connection
Mobile data is turned off. Please turn on your
“Mobile Data” under Settings.
Bitrefill eSIM Guide Help 25
Help
What is the “This code is no longer What is the “PDP Authentication
valid” error? Failure” error?
This error appears either when the QR code is not This error can be caused due to issues with your
properly scanned or if the eSIM has already been eSIM validity or settings. Please check if
installed. Sometimes due to poor connection, QR You have valid data remaining on your eSIM
codes are partially scanned. Try rescanning after Your APN is set up according to the installation
you have good network connectivity. process
You are connected to a network supported by
the eSIM.
Please note that most eSIMs can only be
installed once, so if you are attempting to
reinstall a removed eSIM, that will not work. If the error persists, please reset your network
settings and restart your device.
Bitrefill eSIM Guide Help 26
r e f i l l yo u r d r e a m s
We’re here to help!
If you have any other questions, please reach out
to our Support team or check our FAQs.
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