Entry Strategies for International Markets
Entry Strategies for International Markets
594
ANTRODUCTION
his chapter is concerned with two closely related topiCs: (1) the decision of which fa
cnter. when to enter them, and on what scale: and (2) the choice of entry mode. Any firma ign marku
foreign expansion must first struggle with the issue of which foreign markets to enter
scale of entry. The choice of which markets to enter should bedriven
by
and the
ne ntetiin
inplminaginaynd
protit potential. In the opening case. for example. we saw assessment
an
of relati
run growth and
2000s, the British grocer Tesco decided to enter a number ol that in the 1990 ative long
lon
Asia, because it concluded that these markets ofteredemerging markets in Eastern E
primarily and earhy
given demand trends in those nations and the lack of strong
the best opportunities
for
profit
Europe and
The choice of mode for
entering foreign market is another
a
indigenous competitors. profit grow
businesses must wrestle. The various modes for major issue with which internas
franchising to host-country firms, establishing serving foreign markets are exporting, licensi nternationg
wholly owned
the host
subsidiary in a
joint ventures with a
host
country to serve its market. or host-country firm, settineicensina
in
Timing ofEntry
Once attractive markets have been identified, it is important to consider the timing of entry. We say that
entry is early when an international business enters a foreign market before other foreign firms and late
when it enters after other international businesses have already established themselves. The advantages
frequently associated with enterjnRg a market early are commgnly known as first-mover advantages.
One first-mover advantage is the'ábility to preemptrivalsandcapture demand by establishing a strong
brand name. A second advantage is theability tobuild sales volume in that country andtide down
the
experience curve ahead of rivals, givingthe early entrant a cost advantage over later entrants. This cost
advantage may enable the early entrant to cut prices below that of later entrants, thereby driving them
out of the market. Adthird
advantage is the ability of early entrants to create switchingcoststhat tie
Customers into their products orservices. Such switching costs make itdifficult for later entrants to win
business.
There canalso be disadvantages associated with entering a foreign market before other international
inesses. These are often referred to as first-mover disadvantages. These disadvantages may give
ri se
nioneering costs, costs that an early entrant has to bear that a later entrant can avoid. Pioneering
cOsts arise
when the business system in a foreign country is so different from that in a firm's home
market that the enterprise has to devote considerable effort, time, and expense to learning therules of
he 0ame, Pioneering costs include the costs of business failure if the firm, due to its ignorance of the
foreign environment, makes some major mistakes. A certain liability is associatedwith being a foreigner,
and this liability is greater for foreign firms that enter a national market early. Research seems to
confirm that the probability of survival increases if an international business enters a national market
after several other foreign firms have already done so.° The late entrant may benefit by observing and
learning from the mistakes made by early entrants.
Pioneering costs also include the costs of promoting and establishing a product offering. including
the costs of educating customers. These can be significant when the product being promoted is unfamiliar
to local consumers. In contrast, later entrants may be able to ride on an early entrant's investments in
learning and customer education by watching how the early entrant proceeded in the market, by avoiding
costly mistakes made by the early entrant, and by exploiting the market potential created by the early
entrant's investments in customer education. For example, KFC introduced the Chinese to American-
style fast food, but a later entrant, McDonald's, has capitalized on the market in China.
SIRATEGI AN RE OF NIERNAtiO
PART FIVE THE
IONAL BUSINE SSs
An early entrant may be put at a severe disaavantgc. Teiave lo a later entrant. if repulations change
in a way that diminishes the value o f an carly entrant s nvestments. This is a serious risk in many
developing nations where the rules that govern business practicesare still evolving. Iarly entrants can
find themselves at a disadvantage if a subsequent change m regulations invalidates prior assumptions
about the best business model for operating in that country. J
e afirm decides to enter a Ioreign market, the question arises as to the best mode of entry. Firms can
six different modes to enter foreign markets: exporting, turnkey projects, licensing, franchising,
use sIX different
lishing joint ventures with a host-country firm, or setting up a new wholly owned subsidiary in the
stablishing joint
host ctcOuntry. Each entry mode has
advantages and disadvantages. Managers need to consider these
when deciding which to use
carefully
0 Exporting
Many manufacturing irms begin their global expansion as exporters and only later switch to another
mode for serving a foreign market. We take a close look at the mechanics of exporting in the next
hanter. Here we focus on the advantages and disadvantages of exporting as an entry mode.
Advantages Exporting has two distinct advantages. First avoids the often substantial costs_of
establishing manutacturingsoperationsinhe host country, Seppnd, exporting may help afirm achiev(2)
experience curve and location economies (see Chapter 12). By manufacturing the product in a centralized
TOcation and exporting it to other national markets, the firm may realize substantial scale economies
from itsglobalsales volume. This is how Sony came to dominate the global TV market, how Matsushita
came to dominate the VCR market, how many Japanese automakers made inroads into the U.S. market,
and how South Korean firms such as Samsung gained market share in computer memory chips.
Disadvantages Exporting has a number of drawbacks. First, exporting from thefirm's home base may
not be appropriate if lower-cost locations for manufacturing the productcan be found abroad (i.e., if the
firm can realize location economies by moving production elsewhere). Thus, particularly for firms
pursuing global or transnational strategies, it may be preferable to manutacture where the mix of factor
conditions is most favorable from a value creation perspective and to export to the rest ofthe world from
that location. This is not so much an argument against exporting as an argument against exporting from
the fim's home country. Many U.S. electronics firms have moved some of their manufacturing to the
Far Fast because of the availability of low-cost, highly skilled labor there. They then export from that
location to the rest of the world, including the United States
A second drawback to exporting is that high transportcosts can make exporting uneconomical,
particularly for bulk products. One way of getting around this is tomanufacture bulk products regionally.
This strategy enables the firm to realize some economies from large-scale production and at the same
time to limit its transport costs. For example, many multinational chemical firms manufacture their
products regionally, serving several countries from one facility.
Another drawback is that tariff barriersan make exporting unecongmical. Similarly, thethreat of
tarifbarriers by the host-country government can make it very risky. Afourth drawback to éxporting
arises when a firm delegatesits marketing,sales, and ser vice in each countrywhere it doesbusinessto
anothercompany. This is a common approach for manufacturing firms that are just beginning to expand
internationally. The other company may be a local agent, or it may be another multinational with extensive
international distribution operations. Local agents often carry the products of competing firms and so
have divided loyalties. In such cases, the local agent may not do as good a job as the firm would if it
managed its marketing itself. Similar problems can occur when another multinational takes on distribution.
he way around such problems is to set up wholly owned subsidiaries in foreign nations to handle
cal marketing, sales, and service. By doing this, the firm can exercise tight control over marketing and
sales in the country while reaping the cost advantages of manufacturing the produet in a single locati.
ation,
or a few choice locations.
Turnkey Projects
Firms that specialize in the design. construction. and start-up of turnkey plants are common in soma
industries. In a turnkey project. the contractor agrees to handle every detail ofthe project for a foreion
Clhent, including the training of operating personnel. At completion of the contract, the foreign clientis
handed the for full the term turnkey. This is a means
"key" to a plant that is ready operation hence. of
exporting process technology to other countries. Turnkey projects are most common in the chemical
pharmaceutical, petroleum refining. and metal refining industries, all of which use complex. expensive
production technologies.
Advantages The know-how required to assemble and run a technologically complex process, such as
refining petroleum or steel. is a valuable asset. Turnkey projects are a way of earning great economic
returns from that asset. The
strategy is particularly useful where FDI is limited by host-government
regulations. For example. the governments of many oil-rich countries have set out to build their own
petroleum refining industries. so they restrict FDI in their oil and refining sectors. But because
these countries lack many of
petroleum-refining technology. they gain by entering
it into turnkey projects with
foreign firms that have the technology. Such deals are often attractive to the selling firm because without
them, they would have no way to earn a return on their valuable know-how in that
country. A turnkey
strategy can also be less risky than conventional FDI. In a country with unstable political and economie
environments, longer-term investment might expose the firm to
a
risks (e.g., the risk of nationalization or of economic
unacceptable political and/or economie
collapse).
Disadvantages Three main drawbacks are associated with a turnkey strategy. First. the firm that enters
into a turnkey deal will have no
long-term interest in the foreign country. This can be a disadvantage if
that country subsequently proves be a major market for the output of the
to
process that has been
exported. One way around this is to take a minority
equity interest in the operation. Second. the firm that
enters intoa turnkey project with a foreign
enterprise may inadvertently create a competitor. For example.
many of the Western firms that sold oil-retining technology to firms in Saudi Arabia.
Kuwait, and other
Gulf states now find themselves competing with these firms in the world oil
market. Third. if the firm's
process technology is a source of competitive advantage. then selling this technology through a turmkey
project is, also selling competitive advantage to potential and/or actual competitors.
lcensing (U
Alicensing agreement is an arrangement whereby a licensor grants the rights to intangible property t0
another entity (the licensee) for a specified period, and in return. the licensor receives a royalty fee from
the licensee. Intangible property includes patents, inventions, formulas,
processes, designs. copyrighis
and trademarks. For example, to enter the Japanese market. Xerox. inventor of the
photocopier, established
a joint venture with Fuji Photo that is known as Fuji Xerox. Xerox then licensed its
how to Fuji Xerox. In return. Fuji XerOx paid Xerox a royalty fee equal to 5 percent of the net sales
xerographic kno
revenue that Fuji XerON earned trom the sales of photocopiers based on Xerox's patented know-how.
the Fuji Xerox case, the license was originally granted tor 10 years, and it has been renegotiated
extended several times since. The licensing agreement between Xerox and Fuji Xeror alsolimited Fui
a
dIRAIEGIC ALLIANCE* bU3
the knowledge obtained to compete directly with the licensor), the licenso.
licensing contract (by using enable firms to hold each other hostage,
which reduc
can do the same to it. Cross-licensing agreements toward each other." Such cross-licensino
the probability that they will behave opportunistically
industries. For example, the U.S. biotechnology
common in high-technology
agreements are increasingly to Kirin, the Japanese pharmaceutical company
firm Amgen licensed one of its key drugs, Nuprogene,
in Japan. In return, Amgen receives royalty payment
a
The license gives Kirin the right to sell Nuprogene
in the United
gained the right to sell some of Kirin's products
and, through licensing
a agreement,
States.
Another way of reducing the risk associated with licensing
is to follow the Fuji Xerox model and link
formation of a joint venture in which the licensor and
an agreement to license know-how with the interests of licensor and licensee
licensee take important equity stakes. Such an approach aligns the
because both have a stake in ensuring that the venture is successful. Thus, the risk that Fuji Photo might
appropriate Xerox's technological know-how, and then compete directly against Xerox in the global
in which both Xerox and Fuji
reduced by the establishment of a joint venture
Copier market, was
Photo had an important stake.
Franchising
Franchising is similar to icensing, although franchising tends to involve longer-term commitments than
licensing. Franchising is basically specialized form of licensing in which the franchiser not only sels
a
intangible property (normally a trademark) to the franchisee, but also insists that the franchisee agree to
abide by strict rules as to how it does business. The franchiser will also often assist the franchisee to run
the business on an ongoing basis. As with licensing, the franchiser typically receives a royalty payment
which amounts to some percentage of the franchisee's revenues. Whereas licensing is pursued primarily
by manufacturing firms, franchising is employed primarily by service firms. McDonald's is a good
example of a firm that hás grown by using a franchising strategy. McDonald's strict rules as to how
franchisees should operate a restaurant extend to control over the menu, cooking methods, staffing
policies, and design and location. McDonald's also organizes the supply chain for its franchisees and
ppovides management training and financial assistance.
Advantages The advantages of franchising as an entry mode are very similar to those of licensing. The
firm is relieved of many ofthe costs and risks of opening a foreign market on its own. Instead, the
franchisee typically assumes those costs and risks. This creates a good incentive for the franchisee to
build a profitable operation as quickly as possible. Thus, using a franchising strategy, a service firm can
buikl a global presence quickly and at a relatively low cost and risk, as McDonald's has.
Disadvantages The disadvantages are less pronounced than in the case of licensing. Since franchising
Vis often used by service companies, there is no reason to consider the need for coordination of
manufacturing to achieve experience curve and location economies.\But franchising may inhibit the
firm's ability to take profits out ofone country to support competitive attacks in anotherA more significant
disadvantage of franchising is quality control. The foundation of franchising arrangements is that the
firm's brand name conveys a message to consumers about the quality of the firm's product. Thus,
business traveler checking in at a Four Seasons hotel in Hong Kong can reasonably expect the same
quality of room, food, and service that she would receive in New York. The Four Seasons name
supposed to guarantee consistent product quality. This presents a problem in that foreign franchisee
may not be as concerncd about quality as thes are uppred tes h
the result of poor quality can estend hesond lost ale na partie ular
foreign market to a dechne in the fim lidwad ptatnt
eample. ifthebusiness Iravclerha a badepeic cat the upr Sraes
in Hong Kong. she nay hevei go fo another | nr Scaso fevtel arhd ua
unge her colleagucs to do likew ise The gcugtaphi al destak r of the fim
from its foreign tranchisees can make poor qualty dif ut toed teet ls
addition, the sheer numbers of tran hisee the ae ot Manalad
tensofthousands can make quahts control ditic ult Due t thee tax tu
quality problems may perist
h One way around this disadsantage is lo set upa subsadiar im cah
Ountry in which the lim espands Ihe subsdiary mnght be wholly ouried
by the company or a jont v enture with a foreign company Ihe suhvidar
assumes the rights and obligations to establsh franchise s thrvughout the
particularcountry or region MelDonald's. for example estahishes
master franchisee in many countries. Ty pically. this master tranc hisee Isurtvene iargest fing
a joint venture between MeDonald s and a local firm The provimity and un h n theuorid, uth fime
the smaller number of franchises to oversee reduce the quality ceontrolnter- tm the Ueitrd Stat
challenge. n addition. because the subsidiary (or master Iranchisee 1sd ungy Metar end (amada ani
us rankrd the mu mb f
least partly owned by the firn. the tim can place its own managers in the
fran hre n 2104 y Entrepermr
subsidiar to help ensure that it is doing a good job of monitoring the
franchises. This organizational arrangement has proven very satistactor
forMeDonald's, KFC. and others.
Joint Ventures
A joint venture entails establishing a firm that is jointly owned by two or more otherwise independen
venture between Xerox and Fu1 Photo Establishung
[Link] Xerox. for [Link] set
upasajoint
a joint venture with a foreign firm has long been a popular mode for entering a new market As we sa
in the opening case. Tesco has used joint ventures to erpand into foreign markets The most typical poent
venture is a 50.50 venture. in which there are two parties. each of which holds a 50 percent ownershap
stake and contributes a team of managers to share operating control (this was the casc with the Fu
Xerox joint venture until 2001: it is now a 25/75 venture with Xerox holding 2 percent Some firms
however. havesought joint ventures in which they have a majority share and thus tighter contro! Th
Joint ventures have a number of adv antages FinI, fim benefits trom a ixai partner
Advantages
knowledgeofthe host country 's competitive conditions, culture. language. poiltial ystcrms, and buue
systems. Thus, for many U.S. tirms, joint ventures have invoived the company prusidg
technological know-how and products and the local partner prosng the marketimg engertiwe ad the
local knowledge necessary for competing in that country SeconhAs hcn the devekrpetnent vumis arndr
risks ofopening a foreign market afe , a im might gan by sharuty thee ists and or ttsk with a
local patner. Third, in many countrieiolitual considetatus makr jont ventures the onl feanstle
joint enture ith loxal partners Iat a los sh uf beng subieut to
entry mode. Research suggests
nationalization or other forms of adverse govemnient nletfefene Tbi appe ars l be beaust kasi
BUSINESS
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speaking snst
nationalization or
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with joint ventures.
technology to its par
disadvantages
major rtner,
Disadvantages
with
Despite t
spite these advantages,
there are
venture
riskS giving
control of its
M i t s u b i s h i Heavy
I n d u s t r i e s to builda.
greater cont
the Japanese. However,
wever,
joint-venture agreements
This allows
the
dominant partner to
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for
tro
Is to hold
majority ownership the v e n t u r e .
ership in the ventu find a foreign
partner
who is willing
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to settle
the core
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competena.
Over its technology. But it can be ditficult to technology
that is central e
from a partner
option isto "wall off"
of firm, n
of the fir e rsharing other technology
while f+rm the tight control over
subsidiaries
does not give a firm the tiok
A second disadvantage that a joint venture
is location
economies. Nor
does it give a
hát i or attacks againsti
in coordinated global
curve
t0 realize experience
s eed that it might need for engaging
semiconductor market. When T
egn subsidiary
rivals Consider into the Japanese
the entry of Texas Instruments (T) of checking Japanese
vis. did so for the dual purpose
ished semiconductor facilities in Japan, it Ti's global market. In other
available for invading
acturers market share and limiting their cash IIs subsidiary in
To implement this strategy,
Tl was engaging in global strategic coordination.
ords, headquarters regarding Competitive strategy
nad to be prepared to take instructions from corporate
pan to run at a loss if necessary.
Few if any potential
Srategy also required the Japanese subsidiary would have necessitated
such conditions, since it
JOnt-venture partners would have been willing to accept
on investment. Indeed, many joint
ventures establish a degree
aWilingness to accept a negative return decisions all but impossible to establish 9
of autonomy that would make such direct control over strategic
owned subsidiary in Japan.
hus, to implement this strategy, TI set up a wholly arrangement can lead to conflicts
third ventures is that the shared ownership
disadvantage with joint
(2A if they take
md battles for control between the investing firms if their goals and objectives change or
different views as to what the strategy should be. This was apparently not a problem with the Fuji-
Xerox joint venture. According to Yotaro Kobayashi, currently the chairman of Fuji Xerox, a primay
reason is that both Xerox and Fuji Photo adopted an arm's-length relationship with Fuji Xerox, giving
much research
the venture's management considerable freedom to determine its own strategy. However,
indicates that conflicts of interest over strategy and goals often arise in joint ventures. These conflict
tend to be greater when the venture is between f+rms of different nationalities, and they often end in the
dissolution of the venture.2 Such conflicts tend to be triggered by shifts in the relative bargaining
ventures between a foreign firm and a local fim
power of venture partners. For example, in the case of
as a foreign partner's knowledge about local market conditions increases, it depends less on the expertise
of a local partner. This increases the bargaining power of the foreign partner and ultimately leads
t0
conflicts over control ofthe venture's strategy and goals Some firms have sought to limit such problems
by entering into joint ventures in which one partner has a controlling interest. Forexample, when tu
entered South Korea. Tesco set up a joint venture with Samsung under which it had a 5l percent stakc
and thuscontrol (see the opening case).
Advantages
There are several clear advantages of wholly owned subsidiaries. First. when a firm's
eompetitive advantage is based on technological competence, a wholly owned subsidiary will often be
the preferred entry mode because it reduces the risk of losing control over that competence. (See Chapter
7 for more details.) Many high-tech firms prefer this entry mode for overgças expansion (e.g.. firms in
the semiconductor, electronics, and pharmaceutical industries). Seconda wholly owned subsidiary
oives a firm tight eontrol over operations in different countries. This is necessary for engaging in global
strategic coordination (i.e., using profits from one country to support competitive attacks in another).
Third, a wholly owned subsidiary may be required ifa firm is trying to realize location and experience
curve economies (as firms pursuing global and transnational strategies try to do). As we saw in Chapter
11. when cost pressures are intense, it may pay a firm to configure its value chain in such a way that the
value added at each stage is maximized. Thus, a national subsidiary may specialize in manufacturing
only part of the product line or certain components of the end product, exchanging parts and products
with other subsidiaries in the firm's global system. Establishing such a global production system requires
a high degree of control over the operations ofeach affiliate. The various operations must be prepared to
accept centrally determined decisions as to how they will produce. how much they will produce. and
how their output will be priced for transfer to the next operation. Because licensees or joint-venture
partners are unlikely to accept such a subservient role. establishing wholly owned subsidiaries may be
necessary. Finally{tèstablishing a wholly owed subsidiary gives the firm a 100_percent share in the
profits generated in a foreign market.
Disadvantages Establishing a wholly owned subsidiary is generally the most costly method of serving
a foreign market from a capital investment standpoint. Firms doing thia must bear the full capital costs
and-fisksofsetting up overseas operaions. Therisks associated with learning to do business in a new
cultufeare less if the firm acquires an established host-Tountry enterprise. However. acquisitions raise
additional problems, including those associated with trying to marry divergent corporate cultures. These
problems may more than offset any benefits derived by acquiring an established operation. Because the
choice between greenfield ventures apd acquisitions is such an important one. we shall discuss it in
more detail later in the chapter.