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Root Cause Analysis for Business Issues

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abhishek maru
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51 views2 pages

Root Cause Analysis for Business Issues

Uploaded by

abhishek maru
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Root Cause Analysis: Getting to the Root of

Business Problems
with Sam Yankelevitch

Is and Is Not: Problem and Root Cause Analysis


Problem reference Nonconformance Team members

Date Customer Other RCA tools to input

Respond to relevant questions and confirm with data.

Is Is Not Data

Who is
experiencing the
problem?
Who

Who noticed?

What part or
element is
affected?
What

What is the
nonconformance?

Where is it seen
geographically on
the element?
Where

Where is it first
observed?

Where is it
repeated?

When is it first
seen?
When

Is there a pattern
of occurrence?

Root Cause Analysis: Getting to the Root of Business Problems with Sam Yankelevitch 1 of 2
What is the
quantity affected?

What is the
Size

percentage of the
total?

Are there any


patterns and
trends?

Use responses to help pinpoint direct causes, and always verify with data and process validation.

Root Cause Analysis: Getting to the Root of Business Problems with Sam Yankelevitch 2 of 2

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