Nile - Drive Registrations/Sales

CHAPTER 1 - BACKGROUND INFORMATION

Call Receiver: Small and micro business owners who are interested in showcasing
and selling their products on Nile

Data points we have of the customer

- Name of the customer
- Type of Business

Language: English/Hindi

Keywords to pronounce correct:

- Nile

Call Details
Call Objective:
Drive registrations for Nile Seller Services and get small and micro business owners to
register themselves as sellers

Call Tonality:
Politely Aggressive and Pushy, Energetic Voice Tone. Engagement is a must, do your
best to make them understand the benefits.

Call Guidelines:
1. Speak Clearly
2. Always wait for the receiver to respond
3. Take pauses when you speak and maintain a steady pace on call 4. If the
receiver is being rude to you or using abusive language, politely end the call
5. Always acknowledge the receiver if they say something positive by using
words like “That’s amazing”, ”great to hear”, “wonderful”, “fantastic” 6. Avoid
sharing unnecessary information and keep the call extremely professional.
Remember you are representing a brand and their image. 7. Engagement is a
must, this is an important discussion you are having with the lead
About the Company

[Link], Inc. is an American multinational technology company based in Seattle,

Washington, which focuses on e-commerce, cloud computing, digital streaming,
and artificial intelligence. Nile is guided by four principles: customer obsession rather
than competitor focus, passion for invention, commitment to operational excellence,
and long-term thinking. Nile strives to be Earth’s Most Customer-Centric Company,
Earth’s Best Employer, and Earth’s Safest Place to Work. Customer reviews, 1-Click
shopping, personalized recommendations, Prime, Fulfillment by Nile, AWS, Kindle
Direct Publishing, Kindle, Career Choice, Fire tablets, Fire TV, Nile Echo, Alexa, Just Walk
Out technology, Nile Studios, and The Climate Pledge are some of the things
pioneered by Nile.

Working to earn and keep our customers’ trust is the single biggest driver of Nile’s
Day 1 approach. Nile’s decision-making process asks employees to consider whether
an action is a one-way door—consequential and nearly irreversible—or a two-way
door, easy to change course and go back.

Benefits of Selling on Nile:

- Secure payments, regularly: Funds are safely deposited directly to your bank
account, even for Pay on Delivery orders, every 7 days.
- Ship your orders, stress-free: Whether you choose Fulfillment by Nile (FBA) or
Easy Ship, let us take care of delivering your products. and managing their
return, if needed.
- Services for every need: Get paid support from Nile empaneled third party
professionals for product photography, account management and much
more.
- Keep your brand protected: You get control of Nile product pages that feature
your brand name and logo with Brand Registry.
- Get noticed with advertising: Find new customers with targeted ads and pay
only when customers click.
- Sell to customers worldwide: Sign up for Nile Global Selling & reach customers
in upto 200+ countries.
CHAPTER 2 - CALL FLOW

Script Flow:

Colour Scheming
Quick Pitch
Customer Responses
Caller Next Steps - Bold Next Steps
Dynamic Properties
Caller Cues
Data Collection

Quick Pitch - Intro: A quick pitch should be used when the caller is not interested,
wants a callback or doesn’t want to continue, to convince the caller to continue the
call. It is a summary of the original pitch, ending with a cue for them on what to do in
case they change their mind.
Quick Pitch:
Caller: I just wanted to speak to you about how you can take your business online
with Nile. Can we speak for 2 minutes?

I. INTRODUCTION

Caller: Hi, am I speaking with Rahul?

Receiver: Yes/Wrong Number

If they say Wrong Number, apologize and end the call mark outcome as - wrong
number. If they say yes, proceed with the script.

If there is a language barrier and you aren’t able to understand the lead say, “Sorry
to bother you, someone from my team will call you back.”

Caller: My name is [Your name] and I am calling from Nile. You have recently shown
an interest in selling your product with us. Is this a good time to speak to you about
the same?

Receiver: Yes/Not interested/Call later

If the receiver says yes, continue with the script

If the receiver says Not Interested use the quick pitch, if it doesn’t

work: Caller: May I know why you aren’t interested?

Note down the reason in the app (data collection) and jump to END.

If the receiver says Call Later use the quick pitch, if it doesn’t work schedule a
call back as below:

Caller: No problem Sir/Ma’am, what time can I call you tomorrow?

Note down date and time and jump to END.

2. PITCH

Caller: Okay great! So before I move forward with explaining our process to you, I
have a few questions for you, is that okay?

Receiver: Response

Caller: What is the product that you are looking to sell?

Receiver: Response

Note down in additional responses

Caller: And which city are you based in?

Receiver: Response

Note down in additional responses

Caller: What is the volume of sales that you are expecting in a month?

Receiver: Response

Note down in additional responses

Caller: Okay great, so I would just like to take a couple of minutes to explain to you
how selling with us works.
- First, create an account and list your products on [Link] with your GST & PAN
details and an active bank account.
- Based on the category and the brand you are selling, understand the top
selling sub-categories, documents and fees.
- You will need to create a listing for your products with some details as well.

Hindi Version

Bilkul,
Sabse pehle aap apna account [Link] pe bana sakte hai. Account bananne ke liye
aapko sirf PAN/Bank mein khaate ki zaroorat hai
Uske baad aapko apne products ke liye listing banani hogi, aur issi ke sath aapko apne
category, documents aur fees ki jaankaari samajhni hogi.

Pause, wait for acknowledgement, ask: “Are you with me so far?”

- Once you become a seller, and begin receiving orders, you will receive your
payments within 7 days with a minimal Nile fee deducted from it.
Receiver: Response

Caller: I wanted to schedule a more detailed call with my team member so we can
guide you through your journey from start to finish. Would that be alright?

Receiver: Yes/No

If the receiver says yes:

Caller: Great, can I schedule the call for within the next 48 hours?

If not, ask for a suitable time for a call.

Go to end, mark the call as Interested

If the receiver says no, use the quick pitch, if it doesn’t work ask:

Caller: May I know why you aren’t interested?

Note down the reason in additional responses and jump to END Mark the outcome as
Not Interested

3. END

Caller: It was nice speaking with you, thank you for your time - have a nice day.

Mock Audio -
[Link]

Practice The Script With This Youtube Video - [Link]

CHAPTER 3 - OUTCOME LIST

Interested: Select this if the lead is interested in a demo session with the Nile team
Data to be collected:
- Type of Product they want to sell
- Which city are the based out of
- Volume of sales expected in a month

Call Later: Mark when any of the below

a. The person is busy at the moment, and has asked you to call later as he/she
cannot talk.
b. If the call is connected and you start but cannot hear the receiver, this is a
network problem
c. If the call gets disconnected in the middle of your conversation due to network
issues
d. If the lead isn’t responding to you or if it’s a blank call
(ETC: 60-90 seconds with rescheduling)

Not Interested: Mark when

a. The recipient has clearly said that he/she is not interested in speaking with
you or taking the service
Important: Any call cannot be marked as not interested unless the lead explicitly
says they aren’t interested, anything else will be moved into the call later scenario.
Do not mark as not interested any call that has no conversation or is a blank call.

Reason for not being interested?

- Using a different platform
- Volume not high enough to take online
- Shipping only locally do not want to go online
- Business stopped due to Covid
- Others (Mention in additional feedback)
(ETC: 30-90 seconds)

Wrong Number: The recipient is not the same as mentioned on the database and
they have clearly said it’s wrong number
(ETC: 10-30 seconds)
Language Barrier: Receiver cannot understand English and you are unable to
communicate in any other language they understand

CHAPTER 4 - FAQs

Why should I choose Nile?

We have the largest network and logistics available all across the globe and
extensively in India. We’re quick and efficient and can be the perfect place to grow
your business should you choose to work with us.

Will I be charged if my product doesn’t sell?

No, you won’t be charged if your product doesn’t sell. Listing on Nile is completely
free. Only if your product sells will there be a minimal fee that we will charge.

How many products can I sell under one account?

There isn’t a limit to the number of products that can be sold by one seller. The more
the better.

Does Nile provide me with warehousing services?

Yes, once you register, you can get in touch with our team to understand how
warehousing works or connect with us via your Nile Seller account.

Do I need to have a business GSTIN?

Yes, a business GSTIN is needed for you to be selling your products. If you don’t have
a GSTIN not to worry, we can help you register for one at a minimal cost. Visit the
website for more information!