Certified system administrator questions:
1. What is there stored in CMDB? Ans: Measurable tangible and intangible data of a CI.
2. What are key cmdb tables? Ans - Cmdb_ci, cmdb_rel_ci
3. We can save many updates in many update sets? True or false
4. A table that doesn’t extends from other tables but can be extended? Ans: Base table
5. Name of the string that displays the filter criteria? Ans -Breadcrumbs.
6. What role is used for adding or removing fields from the list? Ans -Personalize_list.
7. Which one best describes the ACL? Ans -It should satisfy both row and field level acl’s
8. Processing order of ACLs.
9. Business rule? Ans: A piece of javascript
10. Which best describes the roles? Ans -Roles will contain other roles and will inherit the
contained roles as well.
11. DB name for a custom table, say ‘abc’? Ans: u_abc
12. When submit button appears on the form? Ans -New record.
13. Multiple customizations are done to the same form through different update sets. Which
change would be moved to production? Ans – After merging the update sets the most
recent one will be available.
14. Changes that aren’t captured in the update set? Ans - User/group records, CI modifications
15. Workflow components? Ans -Approvals, Tasks, Notifications
16. To avoid multiple persons updating a workflow, what should be done?
17. How to differentiate SLA, OLA and underpinning contracts based on which options below?
Ans -Type.
18. List is a type of report. True/false? Ans: True
19. Comments entered in work notes are captured where? Ans: Activity log
20. What is schema map?
21. Where is data stored? Ans: Tables
22. What is condition contains? Ans: a field,an oprerator and a value
23. What is column in table? Ans: A cell which hold table data
24. Which of the following can be performed by Inbound Email Action? Ans: Create or update
task records
25. When do we perform cloning of an instance? Ans: Before upgrading an instance
26. Can we have multiple coalesce fields? Ans: Yes
27. What are the customizations we can do with respect to branding?(select all that apply)
Options: Browser font size, browser title, banner size, form header size, branding image
28. Types of client script.
29. Service Catalog variable types.
30. All applications are viewable in servicenow. True/false? Ans: False