High Level Proces Map
COD - Cash
Process Flow Predispatch First Mile Middle Mile Last Mile RTO
Management
Order placing Manifestitaion in 3PL to connect 3PL to recieve at Courier to deposit RTO Initiation by
Order creation 3PL system the shipment to last mile centre COD amount in courier
Order processing Courier/3PL field Destination Attempt delivery account RTO delivery
Courier allocation & executive to pick Tracking status - to the customer Get COD inwards at Origin
AWB Creation shipment intransit NDR remittance report warehouse
Activity Flow Label Creation Tracking Status- Management Cash
Ready to ship Pickup Tracking status- reconciliation
Tracking Status-AWB done/Picked OFD, Delivered,
Created/ Manifested Undelivered
Order creation to Manifest/AWB First attempt TAT SDD/NDD, day 100% remittance COD RTO%
Dispatch TAT creation TAT Measurement- wise delivery%- of COD as per reduction- TBD
Measurement- Measurement- SLA Breach/ TBD cycle RTO Delivery TAT
Order creation to Manifest/AWB Within TAT%: First attempt Measurement-
Dispatch % on same creation to pickup >95% delivery% :>70% Measurement-
Performance day: >95% to pickup same Shipments for COD orders SLA Breach/
day %: >95% stuck/no NDR Conversion- Within TAT%:
Management movement more TBD >95%
than 3 days: <1%
Ensure all orders are Highlight pickup Highlight Ensure OFD Ensure Ensure RTO
dispatched and pending orders & tomorrow's EDD orders are remittance of control initiatives
picked before RCA and SLA Breached attempted COD is done as done
defined cutoff Ensure pickup of orders Ensure NDR per weekly Ensure timely
(Orders place till all pending orders Ensure past EDD calling for remittance cycle RTO deliveries
4pm) with ageing 1 day braeched orders undelivered Reconciliation and inwards at
Team daily roles Daily monitoring of or more to be attempted shipments >1 monthly and WH
& responsibilities not dispatched attemps quarterly basis
orders in system Ensure reattempt
before handover to & RTO of
3PL customer
confirmed cases
On Order placing On shipment On delay in transit On shipment OFD On Advance COD On RTO initiation
On uncontrollable picked On shipment payment through
SMS Comunication delays On uncontrollable Delivered link . After
to customer delay On shipment dispatch it can be
undelivered sent