28 | Modes of transport he pictures of tr r it 7 RPE Match the pictures of transport and handling equipment (2-f) withthe words (1-6) d e f 1 swap-body 2 container ship 3° grapple lift 4 Toad-ailer trailer 5 river barge 6 LGV (large goods vehicle) 1 Matchthe different types of freight traffic (1-6) with the definitions (2-f) 1 multimodal 2 piggyback 3. intermodal 4 unaccompanied 5 block train 6 single-wagonUNIT Modes of tansport | 29 a The driver does not stay with his road vehicle during transport by rail or ferry. b Goods are transported in the same loading uni The handling of the freight itself is not necessary when changing modes. A single shipper uses a whole train which is run directly from the loading point to the destination. No assembling and disassembling is required. 4 Carriage of goods by at least two different modes of transport, e.g. shipping by motor aircraft. Train is formed out different destinations. F Combines road and rail transport: whole motor lorties,trallers or swap-bodies are cari rail ehicle using different modes of transport. \dividual wagons or nagons which have different origins an ‘Two employees of a forwarding company are comparing transport modes for a shipment from western China to Shanghai, Listen and correct the information in the table. inland waterways road rall (express service) speed in days 7 4 2 cost low compared with compared with road barge: 60% higher 40% higher flexibility high very high low r > Complete the sentences with the correct form of the words in brackets. Then tocheck. jen again 1 How long would it take by barge? — No (long) ifthe weather's bad. 2 It’s cheap - it’s actually (cheap) ofall the tran 3 It would only take four days to ship by truck, but the cost would be about 50% (high) than by barge mally about six days, but it often takes30 | UNIT4 Modes of transport 4 Rall would definitely be__ (ast) than the truck option if we use the express service that takes three days. 5 Butitwould alsobe__(expensive) than shipping by road ~ transport costs are about 40% higher. 6 And then perhaps we'd have to use the standard train, which is much iow) Answer these questions. 1 Why is the barge option not very flexible? 2 What do they decide to do at the end of their discussion? MAKING COMPARISONS i ‘When comparing two or mare things we use comparative adjectives, The comparative form Is -er for short adjectives with one syllable, and two-syllable adjectives ending in y. Transport by sea is cheaper than transport by ar. Steel is heavier than paper. ‘We use more + adjective with longer words, ‘Shipping goods by road is more expensive than shipping them by ral, Some transport modes are more reliable than others. ‘Some adjectives have iregular forms. ‘good / well~ better Our rates are better than theirs. bad / badly — worse Their service is worse than ours. far further — furthest This shipment wil travel further than the last one. | 4, Work in pairs. Compare different transport modes using some of the adjectives in the box, Example: 1 think shipping goods by rail is faster than sea transport, adjectives —-==——__transport modes a] slow / ast ral ‘expensive / cheap air safe road 4 suitable sea reliable iver environmentally friendly PipelineCie Se Hao Ying Hao. Ying Hao Ying Hao Ying Hao Ying Well, basically we have three shipping options: we can use inland waterways, road, or rail. Right. Let's start with the river barge. How long would it take ta ship the consignment by barge? Normally about six days, but it often takes longer if the weather's bad. And what about cost and flexibility? It's cheap — it’s actually the cheapest of all the transport options. It’s not very flexible though, mainly because there are only infrequent sailings. There are barges to Shanghai twice a week, OK, let's look at road transport. It would only take four days to ship by truck, but the cost would be about 50% higher than by barge. Yes, but wouldn't it be much easier? That's true. Let’s see how this compares with rail. Rail would definitely be faster ‘than the truck option if we use the express service — that takes three days. But it would also be more expensive than shipping by road — transport costs are about 40% higher. And the system isn’t very flexible. Sometimes it is only possible to book Space on the express train a few weeks in advance. And then perhaps we'd have to use the standard train, which is much slower. So, | think we need to check with our customer first and find out what's most important to them.UNIT4 Modes oftranspon | 33 {3 8 _Anemployee ofa transport company presents some container options to a potential customer. Listen and complete the table with the mi Type of container suitable for transport of 2 3 tanktainer a 5 flat-ack 9) Listen again and complete the sentences. level + tarpaulin * frame * machinery * lashing * removed + controlled * plugs 41. Iteomes with a timber floor and has various devices to secure the load. 2. These lashing points are located horizontally at floor 3. Itis temperature and is particulary suitable for cargo that needs regulated or cool temperatures. This is a standard container __ ___ with a tank fitted inside, As an extra, we also offer tank containers with electric incase the cargo needs cooling or heating during transport 6 Itcomes witha PvC__cover instead ofa roof panel to allow loading from the top. 7 The doors can be to make loading easier. 8 Werecommend this special type of container forthe transportation of heavy and pipes. Now label the different types of containers 1-Ua asa) First of all, we offer the general purpose container for any general dry cargo. It comes with a timber floor and has various lashing devices to secure the load. These lashing points are located horizontally at floor level and vertically next to the door corner posts. Our refrigerated container, called ‘reefer’, can be used for delicate cargo and perishables. It is temperature- controlled and is particularly suitable for cargo that needs regulated or cool temperatures. With our reefer your cargo reaches its destination in perfect condition, If you want to ship liquids, for example, foodstufts or chemicals, we can provide you with our ‘tanktainer’. This is a standard container frame with a tank fitted inside, As an extra, we also offer tank containers with electric plugs in case the cargo needs cooling or heating during transport. For bulky cargo we recommend the open-top container. It comes with a PVC tarpaulin cover instead of a roof panel to allow loading from the top. The doors can be removed to make loading easier. Last but not least, there is our ‘flat-rack’ container which is especially designed for heavy loacs. We recommend this special type of container for the transportation of heavy machinery and pipes.\a7 = Planning and arranging transport Eno ‘Make alist of all the different factors that would influence your choice of transport method for a shipment. Complete the diagram below. @ 1 Listentothetetephone dialogue and answer the questions. What are the two different rail transport options? When do they want to ship? Where will the shipment go? Which train option is recommended for large volume shipments? What would make transport cheaper? How much time will they have for loading the rail wagons? 1 2 3 4 5 6> Simon Paute Simon Paule simon Paule Simon Paula Simon Paula simon Paula Simon Paula Global Freight Logistics. Simon Dawson speaking. Hello, this is Paula Santini fom Marmi Italia. I'm calling about the train options described on your website. Could you tell me a bit more about them? Yes, of course. What exactly would you like to know? We have some new customers in the UK and will need to ship marble and granite to London next month. What would be the hest rail option for us? ‘That depends. For large volumes, | would recommend using block-train transport. IF you want to ship smaller quantities, the single wagon option would be more suitable. I see. How flexible are the various options? I mean, how early would we need to place our order? If flexibility is important, | would suggest that you book the flexitrain block train option. It’s a bit more expensive, but with that you can place your order up to 24, hours before the actual shipping date. As an alternative, | can suggest single-car transport, which is even more flexible ~ you can order up to two hours before collection. That sounds good. Of course, it is always cheaper if you can plan transport well ahead. In that case we should also consider the other block-train options. OK. Just one last question: how much time would we have for loading? At least 7 hours, but we could arrange longer loading times if you like, Thank you very much for your help. !'ll get back to you as soon as I have our customers’ specific transport requirements. Fine. | look forward to hearing from you again. Goodbye. Bye.38 | UNITS Planing and arangng anspor 2 Complete the sentences with the words from the box. Then listen again to check, ifyou like * recommend * an alternative * could you * how much + also consider * calling about * would be * more suitable * suggest that 1 tm____the train options described on your mebsite. 2 tell me abit more about them? 3 What the best rail option for us? 4 Forlarge volumes, | wouls using block train transport. 5 Ifyou wantto ship smaller quantities, the single-wagon option would be 6 IFflexiblty is important, | would you book the fexitrain block train option. 7 As | can suggest single-car transport, which is even more flexible. 8 In that case we should the other block tran options. 9 time would we have for loading? 10 Atleast 7 hours, but we could arrange longer loading times When asking for information we always use polite language. We often start with a more general request for information before we ask more specific questions Indirect questions ‘such as Could you tll me how much it would cost? are more polite than direct questions e.g. How much would it cast? Id ike to askfenquire about . ‘Ym calling about .. on the telephone) Ym writing abouwth regard to (in an emai or letter) Could you tell me how much/manylong/ofen..? Customers may need advice on transport options, fight an insurance rates, shipping and packing deta, the rove, details regarding weg, dimensions, and measurement Fortis consignment! would econmendsuagest using ar tonspot ‘reconmend/Suggest tat you ship the goods by rood WerYou should ls consider air tronspot for That depends on your specific requirements. ‘Sometimes you need to provide the customer with several alternatives before a decision can be made. ‘Another option would be to. OF cours it would also be possible to. (instead). Alternatively, you'we could.UNITS Planning and arranging transport | 39 3 Here are some more phrases. Sort them under the correct heading. “ACustomer enquir |BAdvice and recommendations Offering alternatives 1 | (would) need some information regarding. Inthat case | recommendi/suggest that you use/ship.. | think the best option would be to Ifyou prefer..., we could also arrange Could you let me have some information about ..? We can providelarrangelship . if you lke. As an alternative, we can offer you .. What would be the cheapest/fatest/safest most convenient way/option? 4, Match the beginnings of the sentences (1-6) with the endings (a-f). 1 would need some information Could you let me know In that case I suggest that you Fora consignment this size | OF course it would also be We can also arrange transport would recommend ral transport. by courier if you prefer regarding loading times. what the transit times are? possible to ship by express service instead. use the cheaper sea freight option.12 Listen to the dialogue between a forwarder and a customer asking for 3 shipping quotation. F the statements are true or false|X/according tothe dialogue. Then say whet! 1 Karla Hanssen needs a quotation for air freight to the United Arab Emirates. [_] 2 They want to ship cooling units to Abu Dhabi. 3 The consignment consists of 18 boxes. 4 They want to ship from Sweden. 5 The units should be picked up on August 6". 6 Martin will call back within the next two hours. 00000 115 Putthe words inthe right order. 1 2 a shipment / send / us /a quotation / please / for / to Madras state / delivery date / please / in your quotation / your earliest let us / could / the following / please / have a quotation / inciuding / details / you? a part truck load / shipping rates / what / your | for / to Birmingham / are? on sailing times / your quotation / detailed information / should / and insurance rates / also include the following consignment / please / for / of / quoteTae ® Morin Karo Monto Kerio Morin Koto Marin Kero Morin Kora Metin Koro Monin Kero Metin Keto Matin Marin Koto IFT International Forwarders, Martin Smith How can help you? Holl, this is Karla Hanssen from Cool Air, ‘Sweden. | need e quotation for alr freight to the United Arab Emirates. 've been trying to compete the online quotation form, but it keeps crashing. Sorry about that. We have had some problems with i recetly. I'l see if ‘an retrieve it. You said your name was Hanssen, didn't you? Yes, that’s right Ok, here is, Wel it's saved some of your Getals. We can go through the rest of the consigament details over the phone and I'L Alin the quotation for you. Thanks, go ahead. (OK. Um. let's start with the freight details. Could you briefly describe the goods you want to ship? ‘They're cooing uits and they'e going to Dubai. Ok, so that’s non-hazardous mateial. How ‘many units do you want to ship? 15 boxes witha gross weight of 150 ks each. Right. And the size ofeach box? Each box is 170 em high, 145 om wide and 82 cm deep. I think the volume would be about jon? Ok, let me ust check that for you, Hold the line. [Pause) Hello? ki Ok, s0 the volume would be 30.38 m for the whole consignment .. Where do you ‘want to ship the goods from? Stockholm, Sweden. ‘And winen would you tke the units to be collected at your premises? (On August 3 (Ok, got that When should delivery be made? I's very important that our customer receives the units on August 6°. Would that be a problem? Transcripts | 85 ‘Marin | don't think so, but Fl check. D0 you have any other special requteents? Kerio No, just that delivery date Morin OK ~'l gt back to you witha quotation within the next two hours. Could you tive me your telephone and fax numbers, please? Kerio Yes, ofcourse. My numbers 0046 1890265030 and the fax number is 0046 1890265039. And my name is Kat Hanssen, forin Thanks very much Ms Hanssen." speak 10 you soon. Goodbye Keo ‘Thank you, Bye. CST Jon Jon Frederikson, Export Logistics. Sonja iJon, this is Sonja, Fm just phoning about your emai, Jen Hi Sonja. Thanks for getting back to me so {quickly So what can we do about GLP in France? Sonja I think we've really gota problem here Unfortunately, we can't use one of our regular forwarders for this shipment. "ve talked to all of them and the fastest service would take 48 hours, Jon Can't we use someone that specializes in express deliveries? Sonja Not realy, 've checked this option too, but 'm nat sue it would work fr us because they offer very limited loading capac. This means that we would have several smaller partial deliveries. And we'd have to pay alot more asa result, Jon Hmm. What about the weekend delivery? That's possible, isnt Sonja mafraid not. We cant deliver atthe weekend because ofthe HGV driving ban ‘on Saturdays and Sundays Jon (Oh deat. | had no idea this delivery would cause so many problems. Il talk to GL again and wil gt back to you later ‘Thanks for yout help. Sonja Na problem. Speak to you soon. Bye. Jon bye. 'UNIT 7, EXERCISE 5 Ok, let's get stated. We are here today to discuss how wwe can improve our warehouse management system wich, 2s you all know, is outdated and not very efficient. | think this new warehouse area management system WMS 2X would help us cut costs and optimize ‘ur processes. Let me sive you some ofits main features and benefits.