Professional Summary
Mohammed Dedicated QA professional and Technical Support Engineer with a solid background
Nadeem in ensuring software quality and providing technical assistance to end-users.
Skilled in creating and executing test plans, identifying defects, and collaborating
with cross-functional teams to deliver reliable software solutions. Proficient in
QUALITY ASSURANCE ENGINEER
troubleshooting issues, resolving technical problems, and delivering exceptional
customer support. Strong attention to detail, analytical mindset, and commitment to
continuous improvement.
Personal Profile
Employment History
7019390242
mohdnad1@[Link] Technical Support Engineer L2, C-Square Info Solutions Ltd,
Bangalore
11/2020
Links 1) Develop and execute test cases, scripts, plans, and procedures to ensure product
quality.
LINKDIN
2) Conduct functional, regression, and performance testing to identify and report bugs
INSTAGRAM
and inconsistencies.
3) Collaborate with the development team to understand product specifications and
Skills user requirements.
Communication Skills
4) Perform thorough testing of new features, enhancements, and bug fixes before
product releases.
Ability to Work Under Pressure
5) Identify areas for improvement in existing processes and contribute to enhancing
Adaptability the overall quality assurance strategy.
Customer Service 6) Respond to customer support team inquiries and provide technical assistance via
email, phone, or chat.
Microsoft Office
7) Troubleshoot technical issues reported by customers, diagnosing and resolving
Fast Learner problems promptly.
8) Guide customer support team through solutions, step-by-step, ensuring a positive
Ability to Multitask
support experience.
Effective Time Managment
Product specialist, 3R INDIA, Bangalore
Critical thinking and problem solving 09/2013 - 12/2019
1) Develop and implement test plans, test cases, and test scripts to thoroughly
Team leadership
evaluate product functionality and performance.
2) Execute test cases across various platforms, devices, and environments to simulate
real-world usage scenarios.
4) Defect Identification and [Link], and performance testing to detect
and report defects and inconsistencies.
4)Defect Identification and Reporting.
7) Communicate effectively with team members to ensure alignment on testing
objectives, priorities, and [Link] [Link].
6)Participate in product design reviews and requirement discussions to contribute
insights from a quality assurance perspective.
7)Communicate effectively with team members to ensure alignment on testing
objectives, priorities, and timelines.
Education
MECHANICAL ENGINEER, MS ENGINEERING COLLEGE