A STUDY ON CUSTOMER SATISFACTION WITH SPECIAL
REFERENCE TO MECH HONDA IN THANJAVUR
A Summer Internship Training report submitted to the faculty of
management studies in partialfulfillment of the requirements for the award
of the degree of
MASTER OF BUSINESS ADMINISTRATION
Submitted By
SANTHOSHKUMAR R
Reg. No: 23051365200311016
Under the Guidance of
Dr. P. BAKYA M.B.A., [Link]., MHRM., Ph.D.
Head & Assistant Professor
DEPARTMENT OF MANAGEMENT STUDIES
SWAMI VIVEKANANDA ARTS & SCIENCE COLLEGE
(Affiliated to Bharathidasan University)
VALLAM, THANJAVUR – 613 403.
MARCH - 2024
SWAMI VIVEKANANDA ARTS & SCIENCE COLLEGE
(Affiliated to Bharathidasan University)
VALLAM, THANJAVUR – 613 403
Dr. P. BAKYA M.B.A., [Link]., MHRM., Ph.D.,
Head & Assistant Professor
Date:
CERTIFICATE
This is to certify that the Summer Internship Training report entitled on “A STUDY
ON CUSTOMER SATISFACTION WITH SPECIAL REFERENCE TO MECH
HONDA IN THANJAVUR”. Is the bonfire research work carried out by
SANTHOSHKUMAR R (Register No: 23051365200311016) of MASTER OF
BUSINESS ADMINISTRATION, Swami Vivekananda Arts & Science College, Vallam,
Thanjavur, during the academic period (2023-2024), in partial fulfillment of the recruitments,
for the award of the degree of Master of Business Administration and that the Summer
Internship Training report has not formed the basis for the award previously of degree,
diploma, associate ship, fellowship are any other similar title, and that the project represents
entirely and independent work on the part of the candidate.
Signature of the Guide Signature of the Head
Signature of the External Examiner
DECLARATION
I declare that the Summer Internship Training report work has been
originally carried out by me at Department of Management Studies, Swami
Vivekananda Arts and Science College, Vallam, Thanjavur during the academic
year 2023-24 under the guidance and supervision of Dr. P. BAKYA M.B.A.,
[Link]., MHRM., Ph.D., Head & Assistant Professor, Department of
Management Studies, Swami Vivekananda Arts and Science College, Vallam,
Thanjavur and this work has not been submitted elsewhere for any other degree.
Signature of the Candidate
SANTHOSHKUMAR R
ACKNOWLEDGMENT
My course of acknowledgment proudly begins with humbly gratitude to god
for his blessing upon me.
First of all I hearty thank my chairman Shri. Sathya Narayana Yadav, and
Managing Director Dr. R. Sakthi Krishnan to provide us an opportunity to this
project work.
I thank, Dr. L. Kalai Bharathi M.B.A., [Link]., Ph.D., SET., Principal,
Swami Vivekananda Arts & Science College, Vallam, Thanjavur for permitting me to
do research work successfully.
I dedicate my gratitude to Dr. P. Bakya M.B.A., [Link]., MHRM., Ph.D.,
Head & Assistant Professor of Management Studies, Swami Vivekananda Arts &
Science College, Vallam, Thanjavur for permitting me to do research work
successfully. “Helping hands are holier than the lips that pray”.
From the bottom of my heart, I express my sincere thanks to my guide
Dr. P. Bakya M.B.A., [Link]., MHRM., Ph.D., Assistant Professor, Department of
Management Studies, Swami Vivekananda Arts & Science College, Vallam,
Thanjavur, for her valuable support, worthy guidance, encouragement and
inspiration to complete this project work effectively. I submit my total gratitude ever
to my department staffs whose support has sustained me at each step of this research.
Last but not least, I thanks my Parents and Friends who gave me
encouragement in my studies and also in my career and who gave us a strong support
in the completion of my project work and in all my activities.
SANTHOSHKUMAR R