Pragma Academy
Smart learning for Smart Asset Management
Structured Problem Solving
Overview Structured Problem Solving
This course gives learners a structured methodology to solve problems. It uses the define, measure, analyze, improve, and control (DMAIC)
methodology and provides learners with a variety of supporting tools which are applied practically during each of the DMAIC steps.
About this course Course Outcomes
Identifying problem areas compromising business
performance and either eliminating those business At the end of this course learners will be able to:
risks or if unavoidable, managing these risks
through the application of cost effective solutions,
is a requirement for continuous improvement. Introduction to structured Improve
problem solving Select the best approach to solve
Remain abreast of the latest techniques and
Explain structured problem solving the problem.
strategies for “focused” interventions to make
principles in context with other
substantial improvements in specific aspects of
related improvement principles.
asset management. This high impact, hands-on Control
course will equip dedicated teams with the neces- Explain how to implement the best
sary knowledge and skill to identify problems and solution.
implement effective solutions to prevent problem Define
reoccurrence. Develop a clear, concise Focused improvement example
problem definition.
The course gives an in depth view of the funda- Perform a number of practical
exercises.
mental aspects of problem solving with the specific Measure
objective of creating a structured and practical
Explain the current process and Managing the improvement
processRams
for solving
for problems. It is essential for measure the current performance.
anyone responsible
operational for the management and process
readiness
maintenance of physical assets, who aims to Explain how to manage the improve-
Analyse
succeed and thrive in today’sANALYSIS
Data
highly demanding ment process.
environment. Failure Use recognised analytical
Financial techniques with proper verification to
This training course is aligned with the GFMAM’s find the real root causes of problems
before proposing any solutions or
39 Subjects with a specific focus on the subject of
jumping to conclusions.
fault and incident response.
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Course Content Structured Problem Solving
Introduction to structured problem solving Improve
This module forms the framework for the rest of the course and Select the best approach to solve the problem.
provides insight into: Prove and verify solutions using a pilot implementation prior to
structured problem solving in context with other related executing full-scale implementation
improvement principles
Implement sustainable long term countermeasures.
identify where to focus improvement activities
Control
introduction to the problem solving steps and its
The implementation of the best solution.
incorporation in the organisational structure.
Formalise solutions to make them sustainable
Define
Roll out to other similar assets and areas
The key steps to follow to:
Complete the project and hand over the improved process to
develop a clear, concise and exact problem definition
the process owner, with procedures for sustaining the gains
determine the significance of the problem
Continue to monitor key performance indicators to confirm that
define the goals and targets for the project. the problem solving solution was successful and achieved the
desired results.
Measure
Understand the current process and measure the current FI project example
performance: gather and interpret data and facts in a structured Witness the practical application of the problem solving steps
fashion, rather than relying on opinions, intuition or perceptions. employing an exciting real world case study.
Analyse Perform a number of practical exercises to simulate the
application of the theory in a real world situation.
The essence of effective problem solving which is often neglected.
Identify potential causes for the problem Managing the improvement process
Use recognised analytical techniques with proper verification We look at an improvement process that assists with:
to find the real root causes of problems before proposing any identifying possible improvement projects
solutions or jumping to conclusions.
prioritising the identified projects
choosing a relevant project team
ensuring lasting improvements are implemented.
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Course Information Structured Problem Solving
Who should attend? Format and duration Take-home tools Certification
Senior managers and 3-day classroom A3 project report Learners completing this
executives training training can obtain
Reliability engineers Storyboard template SAAMA CPD points.
24 notional hours:
Asset and maintenance
managers blended learning
compromising 6 x 4 hour
Project engineers
virtual classroom
Production and operations
sessions and online
managers
learning
Maintenance and production
engineers
Cross-functional teams
involved in improvement
projects
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