Module 1

Introduction to Cloud Computing

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May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
 Overview (1 of 2)

• In this module, you will learn how to:

• Evaluate reasons for pursuing a Cloud+ certification.
• Explore defining characteristics of cloud computing.
• Determine new skill sets required for working in the cloud.
• Identify various cloud deployment models, including public cloud,
private cloud, hybrid cloud, multi-cloud, and community cloud.
• Analyze security concerns specific to each cloud deployment model.
• Identify various cloud service models, including SaaS (Software as a
Service), PaaS (Platform as a Service), and IaaS (Infrastructure as
a Service).

West, MindTap for CompTIA Cloud+ Guide to Cloud Computing, 1st Edition. © 2021 Cengage. All Rights Reserved.
May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
 Overview (2 of 2)

• In this module, you will learn how to: (cont’d)

• Analyze security concerns specific to each cloud service
model.
• Recognize popular cloud service providers.
• Evaluate common cloud service types, including compute,
storage, network, and security services.
• Anticipate common cloud issues.
• Explain the troubleshooting steps.
• Identify helpful preventive measures.

West, MindTap for CompTIA Cloud+ Guide to Cloud Computing, 1st Edition. © 2021 Cengage. All Rights Reserved.
May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
 Module 1 Scenario

• Fictitious private school migrating to cloud technology

• Advantages
• Reduced costs for IT hardware and electricity
• Student friendly classroom cloud apps
• Ability to attract tech-savvy students
• Checklist
• What is cloud computing?
• What new skills do I need to learn?
• Who owns the cloud?
• How does the cloud affect the security of my organization’s data?

West, MindTap for CompTIA Cloud+ Guide to Cloud Computing, 1st Edition. © 2021 Cengage. All Rights Reserved.
May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
 Characteristics of Cloud Computing (1 of 8)

• Cloud Computing Certifications

• Cloud Essentials certification (for non-IT professionals)
• 2018 CV0-002 certification (more advanced and technical)

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May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Characteristics of Cloud Computing (2 of 8)

Figure 1-1 Cloud+ exam builds on the knowledge required for other certification exams.

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May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
 Characteristics of Cloud Computing (3 of 8)

• Cloud Computing Certifications (cont’d)

• Vendor-neutral certs
• CompTIA Cloud+
• CCSP (Certified Cloud Security Professional)
• Vendor-specific certs
• Amazon Web Services (AWS)
• Microsoft supports several Azure certifications
• Google Cloud Platform (GCP)
• Cisco’s CCNA Cloud
• VMware Certified Professional 7 – Cloud Management and Automation
(VCP7-CMA)

West, MindTap for CompTIA Cloud+ Guide to Cloud Computing, 1st Edition. © 2021 Cengage. All Rights Reserved.
May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
 Characteristics of Cloud Computing (4 of 8)

• What Is Cloud Computing?

• Five essential characteristics
• On-demand self-service
• Broad network access
• Resource pooling
• Rapid elasticity
• Measured service
• Cloud characteristics and benefits for providers
• Self-patching/self-healing infrastructure
• Adaptive, intelligent security
• Cross-platform

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May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Characteristics of Cloud Computing (5 of 8)

Figure 1-2: Characteristics of cloud computing.

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 Characteristics of Cloud Computing (6 of 8)

• What Is Cloud Computing? (cont’d)

• Reasons to transition to the cloud
• Data center lease expiration
• Need to optimize services/become more competitive
• Desire to improve bottom line
• Changes to regulations or laws
• Business mergers and acquisitions
• Business divestitures
• What Do I Need to Know?
• Security must be built into resources themselves so it travels with them

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May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Characteristics of Cloud Computing (7 of 8)

Figure 1-3: Cloud security can’t rely on a secure perimeter.

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May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
 Characteristics of Cloud Computing (8 of 8)

• What Do I Need to Know? (cont’d)

• Understand the data being moved to the cloud
• Organization’s business goals, processes, workflows
• Software development processes
• Infrastructure concepts, skills, tools
• Security vulnerabilities, technologies, best practices
• Automation tools
• Lifelong learning
• Stay relevant
• Teach yourself!
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May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
 Cloud Deployment Models (1 of 10)

• Cloud Deployment Models

• Cloud computing simultaneously adds convenience while
reducing control
• Uses someone else’s hardware to host applications, data, and network
infrastructure
• Must rely on someone else’s hardware to host applications, data, and
network infrastructure
• Can create security concerns

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May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
 Cloud Deployment Models (2 of 10)

• Public Cloud
• Shared and flexible data storage, applications, or service
• Managed centrally by service providers
• Services hosted on hardware resources at cloud service
provider’s (CSP) location
• Physical resources shared with other customers
• Consumer beware!
• Must ensure security of cloud provider
• Consider service level agreement (SLA)

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May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
 Cloud Deployment Models (3 of 10)

Figure 1-4: A public cloud is hosted on hardware shared by multiple customers.

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May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
 Cloud Deployment Models (4 of 10)

• Private Cloud
• Flexible data storage, applications, or services
• Managed centrally by an organization or service provider
• Hardware dedicated to that one organization
• Increases security!
• Differs from traditional data center
• No virtualization
• More abstract, relying on application programming interface (API)
• Traditional approach to securing network perimeter

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May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
 Cloud Deployment Models (5 of 10)

Figure 1-5: Cloud services and underlying hardware communicate with APIs.

West, MindTap for CompTIA Cloud+ Guide to Cloud Computing, 1st Edition. © 2021 Cengage. All Rights Reserved.
May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
 Cloud Deployment Models (6 of 10)

• Hybrid Cloud
• Most common cloud deployment
• Mix of public and private cloud components
• Combination of cloud and traditional on-prem services
• Cloud-first approach
• Transition every reasonable application and service to cloud
• Cloud bursting
• Privately hosted application temporarily relies on cloud resources to
accommodate spikes in demand

West, MindTap for CompTIA Cloud+ Guide to Cloud Computing, 1st Edition. © 2021 Cengage. All Rights Reserved.
May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
 Cloud Deployment Models (7 of 10)

Figure 1-6: A hybrid cloud is a mix of

public and private clouds or a
combination of cloud and on-prem
services.

West, MindTap for CompTIA Cloud+ Guide to Cloud Computing, 1st Edition. © 2021 Cengage. All Rights Reserved.
May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
 Cloud Deployment Models (8 of 10)

• Multi-Cloud
• Uses cloud services from multiple vendors at one time
• Can commit to a single-cloud environment
• Cloud services filtered through that one CSP
• Best-in-breed
• Results as cloud services mature and demand for cross-environment
functionality increases
• Multiple CSPs involved
• Even if services do not directly interact with each other

West, MindTap for CompTIA Cloud+ Guide to Cloud Computing, 1st Edition. © 2021 Cengage. All Rights Reserved.
May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
 Cloud Deployment Models (9 of 10)

Figure 1-7: A multi-cloud intertwines

cloud resources from multiple cloud
providers.

West, MindTap for CompTIA Cloud+ Guide to Cloud Computing, 1st Edition. © 2021 Cengage. All Rights Reserved.
May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
 Cloud Deployment Models (10 of 10)

• Community Cloud
• Flexible data storage, applications, or services
• Managed centrally by an organization or service provider
• Hardware dedicated to a specific group of organizations
• Accessible to multiple organizations with similar concerns
• Not accessible to the general public
• Example: Regional hospitals sharing access to patient records

West, MindTap for CompTIA Cloud+ Guide to Cloud Computing, 1st Edition. © 2021 Cengage. All Rights Reserved.
May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
 Cloud Service Models (1 of 5)

• Cloud Service Models

• FWaaS (Firewall as a Service)
• Export firewall services to the cloud
• SaaS (Software as a Service)
• Provision software through the cloud
• PaaS (Platform as a Service)
• Consumer manages applications and possibly some environments
hosting the applications
• IaaS (Infrastructure as a Service)
• Consumers deploy a cloud-based network with services

West, MindTap for CompTIA Cloud+ Guide to Cloud Computing, 1st Edition. © 2021 Cengage. All Rights Reserved.
May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
 Cloud Service Models (2 of 5)

Figure 1-8: At each progressive level of

these cloud computing service models,
the vendor takes over more
management and configuration
responsibility for the organization.

West, MindTap for CompTIA Cloud+ Guide to Cloud Computing, 1st Edition. © 2021 Cengage. All Rights Reserved.
May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
 Cloud Service Models (3 of 5)

Figure 1-9: IaaS customers must

understand more about configuring
their cloud infrastructure—and they
have more control—than do SaaS
customers.

West, MindTap for CompTIA Cloud+ Guide to Cloud Computing, 1st Edition. © 2021 Cengage. All Rights Reserved.
May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
 Cloud Service Models (4 of 5)

Figure 1-10: SaaS are more

immediately accessible to a wide
market of users than other
categories of cloud services.

West, MindTap for CompTIA Cloud+ Guide to Cloud Computing, 1st Edition. © 2021 Cengage. All Rights Reserved.
May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
 Cloud Service Models (5 of 5)

• Service Model Security Concerns

• SaaS Security Concerns
• Data security and application access
• PaaS Security Concerns
• Application configurations and administrative/root access
• IaaS Security Concerns
• Same concerns as SaaS and PaaS
• Compliance regulations, audit requirements, identity management

West, MindTap for CompTIA Cloud+ Guide to Cloud Computing, 1st Edition. © 2021 Cengage. All Rights Reserved.
May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
 Cloud Service Providers (1 of 3)

• Cloud Providers and Platforms

• Popular cloud service providers
• AWS ([Link])
• Microsoft Azure ([Link])
• GCP ([Link])
• IBM Cloud ([Link]/cloud)
• Oracle Cloud ([Link])
• Alibaba Cloud ([Link])

West, MindTap for CompTIA Cloud+ Guide to Cloud Computing, 1st Edition. © 2021 Cengage. All Rights Reserved.
May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
 Cloud Service Providers (2 of 3)

• Cloud Providers and Platforms (cont’d)

• DIY cloud management software
• OpenStack ([Link])
• VMware (vmwarecom)
• Eucalyptus ([Link])

West, MindTap for CompTIA Cloud+ Guide to Cloud Computing, 1st Edition. © 2021 Cengage. All Rights Reserved.
May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
 Cloud Service Providers (3 of 3)

• Common Cloud Services

• Major CSPs offer basic product types
• Configure a cloud network
• Host resources on the cloud
• Run needed processes
• Major cloud services types
• Compute
• Storage
• Network
• Security
• Application components
• Management tools

West, MindTap for CompTIA Cloud+ Guide to Cloud Computing, 1st Edition. © 2021 Cengage. All Rights Reserved.
May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
 Troubleshooting Methodology (1 of 3)

• Common Cloud Computing Problems

• Connectivity issues - no access
• Latency - slow or delayed connectivity
• Capacity - not handling demand
• Security - threats to integrity

West, MindTap for CompTIA Cloud+ Guide to Cloud Computing, 1st Edition. © 2021 Cengage. All Rights Reserved.
May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
 Troubleshooting Methodology (2 of 3)

• Troubleshooting Steps
1. Identify the problem
• Question the user and look for changes
2. Establish a theory of probable cause
• Cause is not always complex—question the obvious!
3. Test the theory to determine cause
4. Establish plan of action to resolve problem/implement
solution
5. Verify full system functionality/implement preventive
measures
6. Document findings, actions, outcomes
West, MindTap for CompTIA Cloud+ Guide to Cloud Computing, 1st Edition. © 2021 Cengage. All Rights Reserved.
May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
 Troubleshooting Methodology (3 of 3)

• Preventive Measures
• Maintain good monitoring and analysis techniques.
• Thoughtfully configure your dashboards to show the most
helpful information.
• Follow good change management processes.
• Understand your cloud services and how to identify where
problems are likely to occur, how to locate those problems, and
how best to address them.

West, MindTap for CompTIA Cloud+ Guide to Cloud Computing, 1st Edition. © 2021 Cengage. All Rights Reserved.
May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.