Note for Meeting
Training to improve Employee Customer Service Skill and Personal Hygiene.
We have 2 days to event and training pack which have to includes a range of
activities, seminars, workshops, team-building activities and break-out sessions.
This training is for both Ex employee and New employee. 50 old employee and 50 new
employee.
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Task 1 (Group Presentation)
Presentation should be longer than 45 minutes.
Make a training design using different communication style and formats. Must
include efficient time management for 2 days. What are we gonna do at what time.
Pass- What are Object/ The Profile of Hotel. Call out the Agenda what time do what.
We call who such as trainer. Must have to effective time management.
Merit- Make a schedule which support the planning event. Time have to include,
what are we gonna do in Emergency situations.
Destination- When you making this event planning, talk about the effectiveness of
interpersonal skill. Like talking to each other.
Task (1)
- Make a Training Design
- Time management should be included in Training Design
- Customer Service and Personal Hygiene Training
- Have to make Schedule
- How did you use your Interpersonal Skill in Teamwork while work with other.
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Task 2
Pass- Discuss the importance of team dynamics to achieve the define goal.
Merit- Analyze in the effectiveness of shared goals for each team members. How is
the team going while making this design.
Destination- Talk about what have you done in this Team.
Task (2)
- Discuss about team dynamic put some theory.
- Analyze Team Dynamic
- Talk about the effectiveness individual of each team members
- Talk about your self
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Task 3
Pass- Have to write a report and there is 6 topic we have to talk for. While making
Training Event, describe what kind of problem have you face. Describe what kind of
problem solving techie did you use to solved these problem.
Merit- Analyze about the problem solving techniques that you have described above.
Justify about the problem solving skill that you have use.
Destination- To reach the end of the goal, how r u gonna use the critical reasoning
and thinking to achieve the end of goal.
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Pass- Discuss about the important of Continuing Professional Development (CPD) for
learning and motivation. Review about the different motivational theories and the
impact that they can do on workplace. Make a development plan that include outlines
responsibilities, performance objectives and required skills for future goal.
Merit- Moreover, justify the role of CPD and development planning in building
motivation.
Destination- Additionally, evaluate a range of evidence criteria that is used as a
measure for effective CPD.