Radhika Gulati
9760488141
radhikagulati4632@[Link]
Agra, India 282010
SUMMARY
To work with an organization of repute that utilizes my
knowledge to the optimum level towards achieving the goals
of the organization with parallel opportunities for
SKILLS professional and personal development.
• Effective Time Management
• Flexibility and Adaptability EXPERIENCE
• Customer Relations
03/2024 - Current
• Leadership Skills
Executive-Hub Operations
• Management
Flipkart
• Ensure Hub opening & closing is done as per operational
EDUCATION
standards and requirements.
05/2022 • Supervise the Sorters who receive the shipments.
AKTU (RBS Management & • Planning as per available resources and allocating
Technical College) | Agra, shipment for bike and van deliveries.
Uttar Pradesh, India • Ensure all team members are trained and are aware of
MBA Integrated operational standards.
Specialization in the field of • Sorting shipment as per defined routes.
Finance and HR • Create the Runsheet/Pickup sheet and assign daily work
to WMs.
03/2017 • Prepare Reports; Check and revert on mails.
Simpkins School | Agra, • Execute ERP Transaction.
Uttar Pradesh, India • Prepare and share Day End reports.
Intermediate • Participate in delivering the shipment/pickup as per
Commerce With Mathematics operational requirement to the customer when required.
• Take ownership of the team assigned to him in terms of
03/2015
motivation, control attrition, handle grievance, grooming,
Simpkins School | Agra,
zero customer escalations, training, coaching as per OKR.
Uttar Pradesh, India
• Provide support to the Wish Masters enroute and take
High School
necessary actions.
All Subjects
• Achievement of Key Performance Indicators of Team
• Google Analytics members as per company's goal.
• HR Analytics
11/2022 - 01/2024
• International Cultural
Premium Service Relationship Manager
Program
Axis Bank Ltd. | Agra, India
• Utilized a customer relationship management (CRM) system
to track customer interactions and improve service quality
• Developed and implemented a customer relationship
management system to improve customer service and
loyalty
• Achieved goals for sale of bank products and services and
exceeded performance metrics for customer service
• Developed and cultivated lucrative relationships with both
new and existing clients through effective communication
and exemplary interpersonal skills
• Forward upselling and cross-selling opportunities to the
sales team
• Promote high-quality sales, supply and customer service
processes
• Aim to preserve customers and renew contracts
• Approach potential customers to establish relationships
• Gain solid knowledge of competitors
• Ultimately, you'll maintain strong relationships with our
company's clients to boost our brand and profits in the long-
run.
04/2022 - 11/2022
Talent Acquisition Executive
Flipkart | Agra, India
• Design and Implement overall recruiting strategy
• Prepare recruitment materials and post jobs to appropriate
job board/newspapers/colleges etc
• Source and recruit candidates by using databases, develop
company's policy for talent benchmarking, talent assessment
and interviewing
• Reviews employment applications and background check
reports
• Serve as brand ambassador at various events, like career
fairs or on campus recruiting events
• Represent company internally and externally at events with
a goal of networking and relationship building with potential
candidate communities
• Working as the only TA for entire Agra
• Built human resource organization and aligned people and
culture with corporate strategic priorities and operations
• Spearheaded innovative recruitment practices and mobilized
management in targeted hiring that matched company
needs.
11/2021 - 03/2022
HR Executive
Square Yards | Gurugram, India
• Built human resource organization and aligned people and
culture with corporate strategic priorities and operations
• Spearheaded innovative recruitment practices and mobilized
management in targeted hiring that matched company needs
• Researched and analyzed human resources trends and best
practices and drove corporate policy changes to optimize
business performance.
02/2021 - 08/2021
HR Intern
Ibyte Infomatics Pvt. Ltd. | Noida, India
• Maintained relationships with personnel using strong
collaboration and teamwork skills
• Worked with HR team to coordinate company events
• Adding new hiring information to our employees recorded,
evaluates resume and scheduled interviews
• Preparing, updating, recommending all the day to day
Human Resource Policies and Procedures like Payroll,
Induction Joining/ Exit Formalities
• Assisted human resources and recruiting teams by scheduling
phone screens and on-site interviews.
HOBBIES AND INTERESTS
• Dancing
• Outdoor Sports