Tender # _01

TENDER SPECIFICATION NO: TN-01/2020

01/2020-21

Cost of tender specification Rs.1180/

180/- (inclusive
of GST @ 18%)

For Providing Online Payment Gateway & Electronic Payment Services

Office
ffice of Chief Accounts Officer (RR&B),
Shed No. 2, Jaipur Vidyut Vitran Nigam Limited
(JVVNL)
(JVVNL),Near Ram Mandir, Banipark, JAIPUR-302016
302016

Contact Details
Contact Person Chief Accounts Officer (RR&B),
(RR&B)
JVVNL, JAIPUR.
Telephone (0141)
e-mail
mail caorb@[Link]
 Tender # _01

JAIPUR VIDYUT VITRAN NIGAM LIMITED

Chief Accounts Officer (RR&B)
TENDER SPECIFICATION [Link] – 01/2020-21
Technical & Financial e
e-Bids are invited from reputed service
providers for providing of online payment gateway and BBPS
services to JVVNL consumers.

UBN NO. VVN2021SLOB00134

Cost of Tender Document (non
(non- Rs. 1180/- (Rupees One Thousand One
refundable) Hundred Eighty Only)
e-Tender Processing Fee(non- Rs. 1180/- (Rupees One Thousand One
refundable) Hundred Eighty Only)
Estimated Cost Rs. 200 lacs (Rupees two hundred lacs only)
Earnest Money Deposit (EMD) Rs. 4 lacs (Rupees four lacs only)

Publishing Date/Time 23.06.2020, 17:30 hrs

From 23.06.2020,
.2020, 18:00 hrs onwards at
Downloading of tender document
[Link]
End of Document Downloading
21.07.2020, 16:00 hrs onwards
Date/Time
Bid submission Start Date/Time & 13.07.2020,
.2020, from 18:30 hrs onwards at
Place of submission of bids [Link]
Bid submission Last Date/ Time 21.07.2020, up to 16:00 hrs
Submission of Banker’ss Cheque/ Up to 23.07.2020,
.2020, upto 16:00 hrs in the
Demand Draft cost of NIT, e--Tender Office of Chief Accounts Officer (RR&B),
(
processing Fee and EMD with hard JVVNL, Near Ram Mandir, Banipark,
Banipark
copies of proposals. Jaipur-302016
Date, Time and Place of Opening of 23.07.2020, 17:00 hrs at
Technical Bids [Link]
Date & Time of Opening of Will be intimated later to the technically
Financial Bids qualified bidders

Important Notes

(1) The bid shall only be submitted through online tendering system
at [Link].
(2) Bidders who wish to participate in this tender will have to
register on [Link] (bidders registered on

Page 2 of 78
 Tender # _01

[Link] prior to 30.09.2011 needs to register

again). As per Information Technology Act
Act-2000,
2000, to participate in
online tenders, Bidders will have to procure Digital Signature
Certificate (Type – II or Type – III), utilising the same they can
sign their electronic bids. Bidders can p
procure
rocure the same from
any CCA approved certifying agency i.e TCS, Safe crypt, Ncode
etc. or they may contact e
e-Procurement
Procurement Cell, Department of IT
& C, Government of Rajasthan for future assistance. Bidders
who already have a valid Digital Certificate need n
not
ot to procure
a new Digital Certificate. In case of any query/assistance
regarding submission of bid, the bidders may contact to the
followings:-
Contact No. 0141 – 4022688 (Help desk of RISL - 10.00 AM to
6.00 PM on all working days)
E-mail:
mail: eproc@rajasth
eproc@[Link]
Address: e-Procurement
Procurement Cell, RISL, Yojana Bhawan, Tilak Marg,
C-Scheme, Jaipur.
(3) Bidders should go through the website
[Link] should refer to the website and go
through the link “Help Contractors”, “Information
Help For Contractors Information About
DSC”, “FAQ” and ““Bidders Manual Kit” and BID DETAILS to
know the process for submitting the electronic bids at the
website.
(4) ‘Instructions to the bidders’ and other terms and conditions of
this tender pertaining to the bidding process generally follow the
guidelines of e-tendering
tendering system of the government of
Rajasthan, available at URL [Link]
[Link]
However, wherever there is any anomaly be
between
tween the conditions
referred to in this bid document and the GoR e-tendering
e
system, the later shall be final.

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 Tender # _01

(5) The Bid

id document
documents may also be viewed
[Link]/jvvnl
[Link]/jvvnl and may be downloaded from
[Link]
[Link]
(6) The downloaded bid
id document shall be considered valid for
participation in the bid
bidding process subject to the submission of
required cost of Bid document
documents Rs. 1,000/- (Rupees one
thousand only) with GST @ 18% payable to the Accounts
Officer (Cash), JVVNL, Jaipur through D.D. with e-Tender
Processing Fees Rs. 1,000/
1,000/- (Rupees One thousand only) with
GST @ 18% through Demand Draft in favour of M.D, RISL
payable at Jaipur. Scanned copies of the Demand Drafts of Bid
B
document feess and e-Tender Processing Fees must be enclosed
with the Technical Bid failing which the bid will be summarily
rejected.
(7) All the communication/ correspondence including each page of
the bid document (Technical and Financial Bid) should be
stamped and digitally signed by the authorized signatory of the
prospective bidders.
(8) No contractual obligation whatsoever shall arise from the RFP/
bidding process unless a formal contract is signed and executed
between the tendering authority and the success
successful
ful bidder.
(9) JVVNL disclaims any factual/ or any other errors in this
document (the onus is purely on the individual bidder to verify
such information) and the information provided herein are
intended only to help the bidders to prepare a logical bid-
bid
proposal.
(10) The Bids shall only be considered in the prescribed forms/
form
documents. The Bids not submitted in the prescribed formats
format
will be summarily rejected and the EMD submitted along with
the bids shall be forfeited. The bidders should also refrain from
the providing information
ormation which is not relevant.

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 Tender # _01

(11) Copies of various documents to be enclosed along with the bid-

bid
proposals must be legible and be self attested by the authorized
signatory with official seal. Claims made by bidder related to the
project experience and other rrequirements
equirements shall be considered
only when appropriate supporting documents are enclosed.
enclosed
(12) All the communication/correspondence including the bid
document (Technical and Financial Bid) must be signed and
stamped on each page by the authorized representative
representativ of the
bidder failing which the bid will be summarily rejected.
(13) The Bids can only be submitted up to the date and time
specified.
(14) The complete bidding process is defined in BID DETAILS and
Section-II of this RFP document.
(15) In case, a bidder imposes condit
conditions
ions which are in addition or at
variance or in conflict with the terms and conditions as specified
in this RFP document, all such bid
bid-proposals
proposals will be summarily
rejected and EMD submitted along with the bids shall be
forfeited.
(16) Tendering Authority reserv
reserves the right to accept or reject in part
or full any or all the offers without assigning any reasons
whatsoever. No further discussion/ interaction will be held with
the bidders whose bids have been disqualified/ rejected by the
purchaser/ tendering author
authority.
(17) In case, a dispute arises with regard to interpretation/ omission/
errors in the RFP document, bid submitted, other documents;
the decision of the MD
MD, JVVNL, Jaipur will be final and binding
upon the bidders.
(18) Interested bidders may obtain further information from the office
of the Chief Accounts Officer(
Officer(RR&B),, Jaipur Vidyut Vitran Nigam
Ltd, Shed No 2, Near Ram Mandir, Banipark, JAIPUR-
302016between
between 10:00 AM to 6:00 PM, on all working days.

Page 5 of 78
 Tender # _01

(19) The bidder needs to pay cost of tender specification, with the
submission of bid.

Chief Accounts Officer (RR&B)

(
J.V.V.N.L., JAIPUR

Document Summary

Document Name Tender Specification No. TN

TN-01/2020-21
21
For providing of Online Payment Gateway &
BBPS services.

Document Owner Chief Accounts Officer (RR&B)

Jaipur Vidyut Vitran Nigam Limited, Jaipur

Document Security Restricted

Classification

Permissions This tender specification is not transferable

and shall not be reproduced without written
permission of JVVNL.

Total number of 78
pages

Page 6 of 78
 Tender # _01

Tender Notice

JAIPUR VIDYUT VITRAN NIGAM LIMITED

Chief Accounts Officer ((RR&B)
TENDER SPECIFICATION [Link]
[Link]-01/2020-21

Chief Accounts Officer (RR&B), Jaipur Vidyut Vitran Nigam Limited

(JVVNL) invites sealed tenders from competent agencies for
f
providing of Online Payment Gateway & BBPS Services to JVVNL
consumers.

Page 7 of 78
 Tender # 01

Section – I: Instructions to the Bidders

JAIPUR VIDYUT VITRAN NIGAM LIMITED

Chief Accounts Officer ((RR&B)
TENDER SPECIFICATION [Link]
[Link]-01/2020-21
1. General instructions
i. Chief Accounts Officer (RR&B), Jaipur Vidyut Vitran Nigam
Limited (JVVNL),, shed No 2, Near Ram Mandir, Banipark;
Jaipur-302016
302016 shall receive bids in respect of services as set
forth in the accompanying specification.
ii. All bids must be prepared and submitted in accordance with
these instructions.
iii. Prior to filling the Bid proposal
proposal, the bidders in their own
interest are advised to read these specifications
cifications and all the
terms &conditions
conditions as incorporated in this bid documents
carefully.
iv. If the bidder has any doubt about the meaning of this
specification or any portion thereof, he may refer the same to
the Chief Accounts Officer ((RR&B), Jaipur Vidyut Vitran Nigam
Limited, Jaipur, prior to submitting the bid well before the time
& date specified for opening of bids so that the same may be
clarified.
v. Submission of the bid shall be deemed to be the conclusive
proof of the fact that the Bidder has acquai
acquainted
nted himself and is
in agreement with all the instructions, terms and conditions
governing the specification
specification,, unless otherwise specifically
indicated/ commented by the bidder in its bid document.
vi. Bids submitted after the time and date fixed for receipt of bids
as set out in the invitation to this bid shall be rejected and
returned to the respective bidders.

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 Tender # 01

vii. The works referred herein above will be covered

ed in the
proposal which shall include commissioning, erection and tests
of equipment including successful completion of performance
and guarantee which JVVNL desires to get executed.
2. Introduction
Jaipur Vidyut Vitran Nigam Limited (hereinafter referred to as
JVVNL) is seeking proposals from the competent and qualified
yment Operating Unit “for
Bharat Bill Payment for providing of online
payment gateway and electronic payment services to JVVNL,
Jaipur for a period of three years
years.

3. Successful Implementation and Good Performance

Any work if specifically not mentioned but reasonably implied
for the successful implementation and efficient performance of
the proposed work is deemed to be included and is to be
executed within the ordered price.

4. Field conditions
(a) Before
efore submitting tthe bid, the bidder may in his own
interest inspect and examine the requirement involved and
satisfy himself about the existing system.
(b) For ascertaining the existing system and for any clarification
regarding this document the prospective bidder may contact
to the CAO (RR&B),
RR&B), JVVNL, Jaipur.
(c) No claim for change in the bid or terms & conditions of
the contract shall be entertained on the ground that the
conditions are different than what were con
contemplated.
templated.

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 Tender # 01

5. PREPERATION OF BIDDING DOCUMENT.

5.1. EARNEST MONEY DEPOSIT (EMD):
5.1.1. The tenderer shall furnish Earnest Money Rs. 4,00,000/-
(Rupees Four lacs only) through DD/Banker’s
DD/Banker cheque
payable in the name of Accounts Officer (Cash),
(Cash) JVVNL,
Jaipur.
5.1.2. Scanned copy of the above instrument (DD) shall be
enclosed with the submission of bid online whereas
original DD shall be furnished to the Chief Accounts
Officer (RR&B) in separate envelope with the technical
proposal up to the date & time specified for submission
ubmission of
bid.
5.1.3. Any tender not accompanied with the scanned copy of the
DD against depositi
deposition of earnest money through Banker’s
cheque / bank draft shall be rejected and the tender shall
not be opened.
5.1.4. In case of unsuccessful tenderers, the Earnest money
mone will
be refunded. In case of successful tenderers the Earnest
Money will be taken into account for arriving at the
amount of the Security Deposit if the vendor desires to
furnish security deposit in cash. However, if the security
deposit is furnished thr
through
ough bank guarantee, the EMD will
be released after acceptance of such BG.
5.1.5. Request for adjustments/proposals for acceptance of
Earnest Money deposits, if any, already lying with the
Nigam in connection with some other bids/orders shall not
be entertained.
5.1.6. No interest shall be payable on the amount of EMD.
5.1.7. The JVVNL reserves the right to forfeit Earnest Money
deposit or a part thereof in circumstance, which according

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 Tender # 01

to it indicate that the bidder is not earnest in

accepting/executing any order placed under this
specification.

5.2. COST OF TENDER SPECIFICATION AND e-TENDER

PROCESSING FEES.
5.2.1. The bidders can download the bid document from
[Link]
[Link]
.However, Cost of
tender/bidding document Rs. 1,
1,000/- plus 18% GST i.e
Rs. 1,180/- (Rs. one thousand one hundred only, non-
refundable)shall be deposited through Bank Draft/Pay
Order payable to the Accounts Officer (Cash), JVVNL,
Jaipur. The bidder shall also deposit e
e-tender
tender processing
fee amounting to R
Rs. 1000/- plus 18% GST i.e Rs.
1,180/- (Rs. one thousand one hundred, non--refundable)
through DD/Banker
DD/Banker’s Cheque in favour of M.D,
M.D RISL
payable at Jaipur. Scanned copies of the aforesaid
DDs/Pay Orders shall be enclosed with the submission of
bid online whereas original DDs/Pay Orders shall be
furnished to the Chief Accounts Officer (RR&B) in separate
envelopes with the technical proposal up to the date &
time specified for the submission of bid. The processing
pro
fee will be sent by the Sr. AO (R&B) to the RISL.

6. CLARIFICATIONS AND AMENDMENTS & DEVIATION FROM

BIDDING DOCUMENT
6.1 CLARIFICATIONS TO THE BID DOCUMENT
6.1.1 If the prospective bidder has any doubts as to the meaning
of any portion of the bidding document, then he is allowed

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 Tender # 01

to refer the same to the tendering authority and get

clarifications. He may do so by contacting the tendering
authority in writing a
att the address indicated in the NIT.
6.1.2Response
esponse shall be forwarded by the Tendering Authority
A to
concerned Bidders and shall also be placed on the website
of JVVNL, including the description of the inquiry but
without disclosing its source.
6.1.3As a result of clarification or otherwise, if the Tendering
Authority
uthority deem
deems it necessary to amend the Bidding
Document, it shall do the same by issuing a revised bidding
document / Addendum/ Corrigendum. If need be, the
deadline for submission of Bids may also be extended in
the order to give reasonable time to the prospective Bidders
to take into account the amendment.

6.2 AMENDMENT OF BIDDING DOCUMENT

6.2.1 At any time prior to the deadline for submission of the
Bids, the tendering authority may amend the Bidding
Bi
document by issuing Corrigendum/Addendum.
6.2.2 Any Corrigendum/Addendum issued shall be a part of the
Bidding document and shall be communicated in writing to
all, who have purchased the Bidding document.
6.2.3 To give prospective Bidders reasonable time in which to
take a Corrigendum/Addendum into account in preparing
their Bids, the tendering authority may, at its discretion,
extend the deadline for the submission of the Bids.
6.2.4 Any change in date of submission and opening of bids
would be publ
published
ished in appropriate manner including the
websites mentioned in the NIT.

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 Tender # 01

7. SUBMISSION AND OPENING OF BIDS:-

7.1 COST OF BIDDING
The Bidder shall bear all costs associated with the preparation
and submission of his Bid. The tendering authority shall not be
responsible or liable for any costs, regardless of the conduct or
outcome of the bidding process.

7.2 LANGUAGE OF BIDS

The Bid, as well as all correspondence and documents relating
to this Bid shall be exchanged and considered by the Bidder
and the tendering authority in English Language only.
Supporting documents and printed literature
literatures comprising part of
the Bid may however be provided in English/ Hindi language.
language

7.3 BIDS ARE TO BE SUBMITTED IN TWO PARTS

7.3.1 Part-A (Technical part of bid)
bid):-This shall contain evidences
towards (i) deposition of Cost of Tender documents (ii)
deposition of e
e-Tender Processing Fees (iii) deposition of
EMD (iv) Documents
ocuments to ascertain the eligibility /
qualification as per re
requirements of this tender (v)
Technical offer comprising details & design of the
proposed system(s) to meet out the work requirement
together with its capabilities.
Scanned copies of above evidences (item i to v) should
be uploaded in e
e-tender submission whereas hard copies
of the same should be sealed in separate envelopes
marking name of the supporting evidence appropriately.
All such envelopes should be kept in a big sealed
envelope marking as “Tender
Tender for providing of online
payment gateway & electronic paymen
paymentt services under

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 Tender # 01

TN-01 and shall be submitted physically to the Chief

Accounts Officer (RR&B), JVVNL, Shed No. 02,, Near Ram
Mandir, Banipark, Jaipur
Jaipur-302016
302016 prior to the time and
date of submission of this bid.
7.3.2 Part-B (Price bid)
bid):-This shall contain the financial offer
for carrying out the scope of work.. Hardcopy of the
sealed envelope of price bid shall also be kept and
sealed in the aforesaid big envelope mentioned at item
7.3.1 above.
7.4 SUBMISSION OF PROPOSALS
7.4.1The Bidder shall submit their bid in electronic formatat
format
[Link]
[Link] The bid should be digitally
signed and stamped on each page by a responsible and
authorized person. The Bidder shall procure Digital
Signature
ure Certificate (DSC) as per IT act - 2000.
7.4.2 Physical submission of bids
Apart from submission of bid at
[Link]
[Link] the bidderss are also required
to submit technical & financial bid physically in hardcopies
hardcop
to the Chief Accounts Officer (RR&B), JVVNL, Shed No. 2,
Near Ram Mandir, Banipark, JAIPUR
JAIPUR-302016, before time
specified for opening of the bid,, as mentioned at 7.3.1. .
7.5 FILLING OF BIDS
7.5.1 The bid shall be submitted online in the electronic formats
attached here to and all blanks in the tender and the
schedule to the specification shall be duly filled in. The
completed forms, schedule(s) shall be considered as part
of the contract documents in case of the successful
bidder.

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 Tender # 01

7.5.2 No alteration shall be permitted to the formats

format and
schedules enclosed with this tender specification and the
tenderer must entirely comply with the specification.
7.5.3 The tender and all accompanying documents shall be in
Hindi/English Language an
and shall be signed digitally by
a responsible and authorized person. The name,
designation and authority of the signatory shall be
stated in the tender.
7.5.4 Hard copies should only be typed or filled in with ink
legibly whereas soft copies must be submitted online
after signing digitally.
7.5.5 All additions, alterations and over
over-writing
writing in the bid must
be clearly signed by the authorized signatory of the
bidder failing which the bid shall be summarily rejected.
7.5.6 The bidder must quot
quote
e the prices strictly in the manner
as indicated herein, failing which the bid shall be liable
for rejection. The rate/prices shall be entered in words
as well as in figures. These must not contain any
additions, alterations, over
over-writing,
writing, cuttings or corrections
corr
and any other marking which leave any room for doubt.
7.5.7 The Purchase Authority will not be responsible to accept
any cost involved in the preparation or submission of
bids.
7.5.8 Any printed conditions of sale on the bid shall not be
accepted by the purchase Authority. The bidder shall
incorporate their conditions of sales, if any, in the text
of the bid itself
itself.

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 Tender # 01

7.5.9 All bids and accompanying documents shall be addressed

to the Chief
hief Accounts Officer (RR&B), JVVNL, Shed No.
2, Near Ram Mandir, Banipark, JAIPUR
JAIPUR-302016..
7.5.10 The tenders/quotations given in the form other than the
forms prescribed shall not be considered.
7.5.11 After submission of valid authorization certificate of the
authorized signatory of the bid, only one person shall
be allowed for presence during the opening of the bid.
7.5.12 The bidder shall clearly indicate the deviation such as
Technical or Commercial Deviation in the prescribed
format only
only.. The deviation indicated elsewhere shall
not be considered.
7.5.13 The tender offer shall be submitted within the time
specified for submission of the bid at
[Link]
[Link]
in electronic format
in the following manner
manner:-
COVER – I (to be filed in pdf format)
i. Proof of depositi
deposition of EMD shall be submitted in the
prescribed form as defined at Clause “Earnest
Earnest Money
Deposit (EMD)
(EMD)”i.e. the scanned copy of DD/Pay Order
issued in favor of the Accounts Officer (Cash
Cash), JVVNL,
towards deposition of EMD amount
amount.
ii. Proof of submitting e-tendering Processing Fees
Fee to
RISL i.e scanned copy of DD/Pay Order issued in favor
of M.D. RISL payable at Jaipur.
iii. Proof
roof of submission cost of tender
ender document i.e.
Scanned copy of DD/Pay Order issued in favour of the
Accounts Officer ((Cash), JVVNL, Jaipur on account of

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 Tender # 01

deposition
n of the cost of tender document through
DD/Banker
DD/Banker’ss Cheque in favour of Accounts Officer
(Cash), JVVNL, Jaipur payable at Jaipur.
iv. In this part of bid, tenderer shall furnish Guaranteed
Technical Particulars with regard to all requirement
details of Technical Specification
Specifications/fulfillment
s/fulfillment and
confirmation of commercial terms and conditions of
GCC (General Conditions of Contract) and it
its
addendum/corrigendum, if any, along with details
required in various/schedules “EXCEPT
EXCEPT THE PRICE
SCHEDULE
SCHEDULE” so that the purchaser may be able to
examine whether the offer submitted is technically
acceptable and also confirm to our commercial terms
and conditions
ditions or not.
COVER – II Financial
Financial/Price
/Price Bid/BOQ (to be filed in xls format).
The price bid shall be submitted in excel file of BOQ.
BO
The price bid shall only be opened after examination of
Technical and Commercial Bid as per requirement
stipulated in this specification and being satisfied about
the fulfillment of the eligibility criteria and price bid of
only successful and qualified bidders shall only be
opened. The date of opening of the price
rice Bids shall be
intimated to successful bidders, after evaluation technical
bid (Part-I).
I).
7.6 DOCUMENTS COMPRISING THE BID
7.6.1. The tender shall be accompanied with the schedules,
documents as mentioned in this specification.

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 Tender # 01

7.6.2. The tender not accompanied by any mentioned

entioned schedules,
documents or is accompanied by incomplete Schedules are
liable for rejection.
7.6.3. If required, JVVNL may ask any bidder to furnish original
copy of any documents or copy thereof duly attested by
the Notary as the case may be for physical verification
form on short notice of three days.
7.6.4 Cover-I i.e. Techno
Techno- Commercial Bid shall be comprises of
the followings
followings:-
i. The bidder needs to furnish full details about
organization
organization’s competence, financial strength, details of
experience in accordance with the QR specified. The
bidder must submit its proposal along with the following
documents.
ii. Proof of deposition of EMD.
iii. Proof of submission of e
e-tender
tender processing fee.
fee
iv. Proof of submission of cost of Tender d
documents.
ocuments.
v. Cover letter on company
company’s letter head.
vi. Annexure 1 to 2.
vii. Power of Attorney/Board Resolution in favor of signatory
of the bid.
viii. Other details as called for in the tender specification
document or which the bidder may like to highlight
ix. Technical proposal in the format given in Section IV
comprising details & design of the proposed deliverables
to meet out the work requirement, together with its
capabilities along with commercial terms and conditions.
conditions
7.6.5 COVER – II For Financial/ Price Bid/ BOQ:The The financial
fi
proposal in excel file of BOQ

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 Tender # 01

7.7 ALTERNATIVE BIDS

Alternative bids shall not be considered
considered.

7.8 BID PRICES

7.8.1 All the prices should be quoted in Indian Rupees (INR)
only.
7.8.2 Prices/ Rates shall be written both in words and figures.
There should not be any error or over-writings.
over
Corrections/ alterations
alterations, if any, should be made clearly and
initialled with dates by the authorized signatory.
7.8.3 The prices quoted in [Link] should be exclusive
clusive of all
the applicable taxes and other government levies,
levies including
service tax if any applicable at present. The rates of
applicable taxes and Govt. Levies may however be revised
subsequently as per amendment issued from time to time.
7.8.4 The quantity of total no. of consumer mentioned in the
respective circle is on average basis and may increase or
decrease subsequently. T
The payment shall however be
made as per the actual work done during the month.
7.8.5 The bidder shall furnish break-up
up of the quoted price in
financial offer according to the Annexure
Annexure-B,
B, indicating rate
and type of each tax clearly, as per the prevailing rates
rate
on the bid date. Any statuary variation due to imposition
new tax or any increase in existing taxes by the
government subsequently during the currency of the
contract shall be on the part of JVVNL.. Similarly,
Similarl any
waiver or reduction in the existing taxes shall also be
passable to the JVVNL.

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 Tender # 01

7.9 PERIOD OF VALIDITY OF BIDS

7.9.1 The submission of any bid connected with these
documents and specification shall constitute an agreement
that the Bidder shall have no cause of action or claim,
against the JVVNL for rejection of its bid. The JVVNL shall
always be at liberty to reject or a
accept
ccept any bid or bids at
his sole discretion and any such action will not be called
into question and the Bidder shall have no claim in that
regard against the owner.
7.9.2 The bids shall be valid for a minimum period of 120 days
(One hundred twenty) days from tthe
he date of opening
Part-II (Technical part of bid) or 90 (Ninety) days from the
date of opening of Part
Part-II (Price bid) wherever is later.
Bids mentioning a shorter validity period other than
specified are likely to be summarily rejected / ignored.
7.9.3 JVVNL may ask for extension in validity period. The Bidder
will be at liberty to accept it or not. In case Bidder
agrees to extend the validity period without changing its
original offer..
7.10 FORMAT AND SIGNING OF THE BID
7.10.1 The bidder has to submit Earnest Money Deposit, cost of
tender
ender document and e
e-tender
tender processing fee before
opening of “ttechnical bid” as given this NIT. The technical
bid and financial bid shall be submitted on the website
[Link]
[Link]
7.10.2 All copies of the bid shall be typed or clearly hand written
and shall be signed (all the pages) by a person duly
authorized to sign on behalf of the bidder, in token of
acceptance of all the terms and condit
conditions
ions of the bidding

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 Tender # 01

document. This authorization shall consist of a written

confirmation as specified in the bidding document and
shall be attached to the bid.
7.10.3 Any amendments such as cuttings,, erasures, or overwriting
shall only be valid
valid, if they are signed
d or initialled by the
authorized person signing the bid.
7.11 SIGNATURE OF THE BIDDER
7.11.1 The bid must contain the name, address and place of
business of the person or persons making the bid and
must be signed and sealed by the Bidder under his usual
signature. The name(s) of all the persons signing should
also be typed or printed below the signature.
7.11.2 Bid by a partnership must be furnished with full names
of all partners and be signed with the partnership firm
name, followed by the signature(s) and designation (s)
(s of
the authorized partner(s) or other authorized
representative(s).
7.11.3 Bids by corporation/ company must be signed with the
legal name of the corporation/ company by the President,
Managing Director or by the Secretary or other person or
persons authorized to sign the bid on behalf of such
corporation/company
corporation/company.
7.11.4 A bid signed by a person who affixes to his signature
the word 'President', 'Managing Director' 'Secretary',
'Agent' or other designation without disclosing his
principal will be liable to be summarily rejected.
7.11.5 Satisfactory evidence of the authority of the person
signing on behalf of the Bidder shall be furnished with
the bid.

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 Tender # 01

7.11.6 The Bidder's name stated on the proposal shall be exact

legal name of the firm
firm/agency.
7.11.7 Erasures or other changes in the bid doc
documents
uments shall
bear the initials of the person signing the bid.
7.11.8 Bids not conforming to the above requirements of signing
shall be disqualified.
7.12 DEADLINE FOR THE SUBMISSION OF BIDS
7.12.1 Bids must be submitted by the bidders on the website
[Link] at the address and
earlier than the date and time specified in the NIT.
7.12.2 Change
hange in date of submission and opening of bids if any
shall also be placed on the JVVNL websites immediately.
However, if the modifications in bidding document,
specifications of goods and service are substantial, fresh
publication of original bid inquiry may also be issued.
7.12.3 The JVVNL on its discretion, reserves right
ight to extend the
deadline for the submission of bids
bids.
7.13 DELAYED/ LATE BIDS
The tendering authority shall not consider any bid that arrives
after the deadline (date & time) for submission of bids as
mentioned in the NIT. Any bid received by the tendering
authority
uthority after the deadline for submission of bids shall be
declared as late and returned unopened to the Bidder.
7.14 RECEIPT OF TENDERS/ BIDS
7.14.1 Access to the bids is strictly restricted and will be
provided only to the concerned officers of JVVNL doing the
evaluation.

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 Tender # 01

7.14.2 Bids received by modes other than submission on

[Link] website and prescribed in
this tender document shall not be considered.

7.15 WITHDRAWAL, SUBSTITUTION AND MODIFICATION OF BIDS

A Bidder may substitute or modify its bid after it has been
submitted but prior to the deadline prescribed for submission
of bids as per the e
e-tendering
tendering process but bidder cannot
withdraw his bid after submitting it once.

7.16 BID OPENING

7.16.1 The designated Procurement Committee will perform the bid
opening.
7.16.2 The tendering authority shall conduct the bid opening at the
address, date and time specified in the NIT.
7.16.3 All the bids received up to the specified time and date in
response by all the bid
bidders shall be opened
pened by the members
of the designated Procurement Committee after entering their
corresponding credentials (login id and digital signatures) in
the website [Link]
[Link]
at the specified
place,
ce, date and time in the presence of bidders or their
authorized representatives who may choose to be present.
7.16.4 All Envelopes containing financial/ technical bids shall be
signed with date by the members of the Committee in token
of verification of the fact that they are sealed. The envelopes
shall be numbered as 1/n, where ‘1’ denotes the serial
number of the bidder at which the bid envelop has been
taken and ‘n’ denotes the total number of pages received
available in the envelope by the prescribed time.
7.16.5 No bid shall be rejected at bid opening except for delayed/
late bids; alternative bids
bids, bids not accompanied with the

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 Tender # 01

required evidences regarding deposition of cost of tender

documents, EMD, and e
e-tender processing fees.
7.16.6 The Tendering authority shall prepa
prepare
re a record of the bid
opening that shall include, name of the bidder and whether
there is a withdrawal, substitution, or modification; the bid
price, per lot if applicable, any discounts and offers if
permitted; and the presence or absence of Tender fee, EMD.
The bidder’ss representatives who are present shall be
required to sign the attendance sheet. The omission of a
bidder’ss signature on the record shall not invalidate the
contents and effect of the record.
7.16.7 Only the cover containing “Technical Bid” shalll be opened
first. The cover containing “Financial Bid” shall be kept intact
and safe and shall be opened later on the specified date and
time which shall be intimated to the bidders who qualify in
the evaluation of technical bids.
7.16.8 The details of deposit of tender fee, EMD and processing
fees with each bid shall be read out loudly.
7.16.9 A list of names of the representatives of the biding firms
present at the time of opening of tenders shall be prepared
and read out and got signed by the respective
representatives.

8 EVALUATION OF BIDS
8.1.1 The tendering authority shall evaluate each bid that has been
determined, up to the stage of the evaluation, to be
substantially responsive.

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 Tender # 01

8.1.2 To evaluate a bid, the tendering authority shall use all the
criteria and methodologies defined in section: “Evaluation
Evaluation of
technical bids” of this bidding document.

8.2 EVALUATION OF TECHNICAL BIDS

8.2.1 The initial technical evaluation shall be completed
complete by the
designated Procurement Committee as early as possible after
opening of technical bids.
8.2.2 The number of firms qualified in technical evaluation, if less
than three, and it is considered necessary by the tendering
authority to continue with the bid process, reasons shall be
recorded in writing; otherwise fresh bids may also be invited.
8.2.3 After approval of the technical evaluation by tendering
authority, the firms which qualified in the technical evaluation
shall be informed in writing about tthe
he date, time and place of
opening of their financial bids.
8.2.4 The firms which could not qualify in technical evaluation will
be informed about this fact. Their financial bid will be
returned unopened and EMD shall be refunded after
completion of the bi
bidding process i.e. award of the contract
to the successful bidder.
8.2.5 The Tendering Authority will carry out a detailed evaluation of
the bids as per criteria prescribed under Eligibility Criteria
mentioned in the RFP and on the basis of documents
document
enclosed
sed with the technical bid.
8.2.6 In order to determine whether the bidders are qualified and
whether the technical aspects are substantially responsive to
the requirements set forth in the bidding documents,
documents the
Tendering Authority will examine the inform
information
ation supplied by
the Bidders.

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 Tender # 01

8.3 EVALUATION OF FINANCIAL BIDS

8.3.1 The financial bids of bidders who qualified in technical
evaluation shall be opened at the notified time, date and
place by the members of the designated Procurement
Committee in the pre
presence
sence of the bidders or their
representatives who choose to be present.
8.3.2 The process of opening, marking and signing on envelops and
offers of financial bids shall be similar to that of technical
bids.
8.3.3 The names of the firms, the rates given by them and
conditions if any, shall be read out and recorded in the
tender opening register.
8.3.4 Conditional bids are liable to be rejected.
8.3.5 For calculation of lowest price offer, aggregate of commission
charges in column (i) of the BOQ under all payment modes
shall be considered. The bidder with least value of aggregate
of commission charges (in Rs.) under all modes as mentioned
in BOQ shall be declared as L1.
8.3.6 The offers shall be evaluated and marked L1, L2 and L3 etc.
L1 being lowest offer and then others in ascending order.
8.3.7 If the aggregate of commission charges in column (i) are
same for two bidders, then bidder with lowest value of BBPS
and other channels transaction charges in Rs. shall be
considered as L1 bidder.
8.3.8 The competent
nt Procurement Committee shall prepare a
comparative statement in tabular form and its report on the
evaluation of financial bids with its recommendations
recommendation shall be
forwarded to the tendering authority for sanction of the best
offer.

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 Tender # 01

8.3.9 It shall be ensured

ed that the offer recommended for sanction is
justifiable looking to the prevailing market rates of the goods
or service required to be procured.
The bidders may note that JVVNL is not bound to accept the lowest
financial offer.
8.4 CORRECTION OF ARITHMETI
ARITHMETIC ERRORS
8.4.1 Provided that the bid is substantially responsive, the
competent Procurement Committee shall correct arithmetical
errors on the following basis: -
i. If there is a discrepancy between the unit price and the
total price that is obtained by multiplying the unit price and
quantity, the unit price shall prevail and the total price shall
be corrected, unless in the opinion of the tendering
authority there is an obvious misplacement of the decimal
point in the unit price, in which case the total price as
quoted shall govern and the unit price shall be corrected.
corrected
ii. If there is an error in a total corresponding to the addition
or subtraction of subtotals, the subtotals shall prevail and
the total shall be corrected; and
iii. If there is a discrepancy betwe
between
en words and figures, the
amount in words shall prevail, unless the amount expressed
in words is related to an arithmetic error, in which case the
amount in figures shall prevail subject to point i and ii
above.

8.5 NEGOTIATIONS
8.5.1 As a general rule, negotiations after opening of bids would be
discouraged. However, negotiations may be undertaken in
exceptional circumstances, as under: -

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 Tender # 01

 When the quoted rates have wide variations and are much
higher than the market rates prevailing at the time of
opening
g of bids.
8.5.2 Negotiations shall not make original offer of the bidder
ineffective.
8.5.3 Negotiations shall be conducted with the lowest bidder (L1)
only and by information given in writing with a minimum
period of 3 days (in case of a local bidder) a
and
nd 7 days (in
case of an outstation bidder) shall be given for response in
writing and in sealed cover. In case of urgency the tender
sanctioning PC may reduce the notice period for negotiations,
provided the bidder receives the information regarding holding
holdi
negotiations.
8.5.4 In case the lowest/ best bidder does not reduce his rates in
response to negotiations or the rates so reduced are still
considered to be higher, the tender sanctioning Procurement
Committee may decide to make a written counter offer to the
lowest/ best bidder. If the lowest/ best bidder does not
accept the counter offer given by the Procurement Committee,
the Procurement Committee may recommend rejecting the bid
or may repeat the process to make the same counter offer to
second lowest// best bidder and so on to third, fourth lowest/
best bidder, etc. till any bidder accepts it.

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 Tender # 01

9. Rejection of bids
The bid may be considered as rejected /non
/non-responsive
responsive on account
of any of the followings:
followings:-
i. Any action on the part of the bidder to revise the rates/prices
and modification in technical or commercial substance of original
offer subsequent to opening of tender
tender.
ii. Submission of any supplementary information unless &
otherwise asked for by the bidder after opening of the Bid may
result in rejection
n of the Bid and may also debar him from
submission of Bid to JVVNL at least for a year.
iii. The JVVNL reserves the right to accept or reject any bid, and
to cancel the bidding process and reject all bids at any time
prior to award of contract, without thereby incurring any liability
to the affected bidder or bidders or any obligation to inform
the affected bidder or bidders of the grounds for the JVVNL's
action.
iv. In case of bidder not furnishing the desired information in the
desired format the bid/offer may be rejected.
v. In case of loose / tagged/ box
box-filed
filed bid the bid /offer may be
rejected.
vi. In case of bidder not adhering to the format of financial offer
given with this document the bid / offer may be rejected.
vii. In case
ase of any foot note or explanatory statement in the
financial offer the bid/offer may be rejected
rejected.
viii. In case of any cover letter with financial offer comprising any
supplementary statement or discount or any condition the bid /
offer may be rejected
rejected.
ix. In case of any calculation mistake in the price bid the bid /
offer may be rejected.

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 Tender # 01

x. In case of any miss apprehension at bidder level which

consequent to wrong price bidding , JVVNL reserve the right to
reject the bid or take necessary loading / unloading to arrive
the correct price as per perception of JV
JVVNL
VNL / tender
specification. Accordingly the bidders are advised to ask to
clarify about any misapprehension before bidding. No excuse
shall be considered in this regard.
10. Signing of agreement
On
n receipt of Letter of award from JVVNL
JVVNL, the
he successful bidder
bid
shall enter into a
an agreement with JVVNL by jointly signing.
signing
The draft of the agreement based on the terms sheet, detailed
in Section-II
II and Section
Section-III
III will be forwarded to the successful
bidder for execution. The agreement will be executed within
fifteen
teen days thereafter. The person to sign the agreement must
be duly authorized by the Bidding entit
entity.
11. Understanding and clarifications on documents and
specifications
i. The bidder is required to carefully examine the specifications
and documents and full
fully aware himself about all the terms
&conditions
conditions and matters which may in any way affect the Work
or the cost thereof. If any Bidder finds discrepancies or
omissions in the specifications and documents or is in doubt as
to the true meaning of any part, he sshall
hall at once request in
writing for an interpretation/clarification to the tendering
authority. The JVVNL shall issue interpretation and clarifications
as he may think fit in writing. After receipt of such
interpretations and clarifications, the Bidder may submit its bid
but within the time and date specified in the Invitation to Bid.
All such interpretations and clarifications shall form a part of

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 Tender # 01

the specifications and documents, and accompany the bidder's

proposal.
ii. Verbal clarifications and information g
given by the JVVNL or his
employee(s) or his representative(s) shall not in any way be
binding on the JVVNL
JVVNL.

12. Duties and taxes

i. Income
ncome tax, surcharge on income tax and other corporate taxes
shall be deducted at source, as per the prevailing Govt. rules
byy payment making authority from each bill. Necessary TDS
certificate shall be issued by payment making authority.
ii. Any statutory variation in existing rates of taxes /duties/
levies/charges during currency of contract shall be on /to
Nigam’s account. However, for claiming any such statutory
variation, the agency is required to furnish the documentary
evidence /proof in support of the same for scrutiny and
approval. Any downward variation in above rates of
taxes/duties/levies shall also be passed to JVVNL.
13. Policy for bids under consideration
Bids shall be deemed to be under consideration immediately
after they are opened and until such time official intimation of
award/rejection is made by the JVVNL to the bidders. While the
bids are under consideration, bidders or their representatives or
other interested parties are advised to refrain from contacting
by any means, the JVVNL or his employees/ representatives on
matters related to the bids under cons
consideration,
ideration, in the event of
such happening the bidders proposal may be declared as
rejected irrespective of his selection or rejection on the basis of
the tender conditions
conditions. The JVVNL,, if necessary, will obtain

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 Tender # 01

clarifications on the bids by requesting for ssuch

uch information
from any or all the bidders, either in writing or through
personal contact, as may be necessary. Bidder will not be
permitted to change the substance of the bid after the bid has
been opened.

14. Preliminary examination and evaluation

i. JVVNL shall examine the bids to determine whether they are
complete, free from computational errors, required cost and
fees have been furnished or not and whether the documents
furnished are properly signed and the bids submitted are
generally in order.
ii. Prior to
o the detailed evaluation, the JVVNL will determine the
substantial responsiveness of each bid against the bidding
document.
iii. A bid determined as not substantially responsive will be rejected
and shall not be treated responsive subsequently by correction
of the non conformity by the bidder.
iv. Bid price shall mean the total price quoted by each bidder for
complete package in his proposal for the complete scope of
works.
v. JVVNL will evaluate and compare the bids previously determined
to be substantially respon
responsive, pursuant in the manner specified
above, for each package separately.
vi. No bid shall be considered responsive if the complete
requirements covered in the package are not included in the
bid.

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 Tender # 01

15. Award of contract

i. Notification of award of contract will be made in writing to the
successful bidder.
ii. The contract will be awarded to the best qualified and the
substantially responsive bidder offering the lowest evaluated bid
in conformity with the requirements of these specifications and
documents and the owner shall be the sole judge in this regard
and subject to the provisions of these instructions to bidders
and other terms and conditions detailed out in these documents
and specifications. A responsive bid is one which accepts all
terms and conditions of these specifications and documents
without any major modifications. A major modification is one
which affects in any way the prices, quality, quantity or delivery
period of the equipment or which limits in any way the
responsibilities or liabilities of the bidd
bidder
er or any rights of the
owner as required in these specifications and documents. The
award of contract may be distributed among more than one
vendor.
16. General
i. The cost of specification will not be refunded under any
circumstances.
ii. The bidder shall treat the details of the specification and other
Bid documents as private and confidential and shall not
reproduce without the written authorization of JVVNL.
iii. JVVNL shall not bind itself to accept the lowest or any bid or
any part of the bid
id and shall not assign any reason(s) for the
rejection of any bid or a part thereof.
iv. The fact of submission of bid to JVVNL shall be deemed to
constitute an agreement between the bidder and JVVNL

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 Tender # 01

whereby such bid shall remain open for acceptance by the

JVVNL and Bidder shall not have option to withdraw his offer,
impair or derogate the same. If the Bidder is notified during
the period of validity of bid that his bid is accepted by the
JVVNL,, he shall be bound by the terms of agreement
constituted by his bi
bidd and such acceptance thereof by the
JVVNL,, until formal contract of the same bid has been executed
between him and the JVVNL in replacement of such agreement.
v. The successful bidder will have to execute the contract
agreement towards proper fulfilment of the contract. In case of
ambiguous or contradictory terms and conditions mentioned in
the bid, interpretations as may be advantageous to JVVNL may
be taken, if satisfactory clarification is not furnished within the
prescribed period.
vi. JVVNL will not be responsible for any cost or expenses incurred
by the bidder in connection with preparation or submission of
bids.
vii. Telex, Telegraphic or Fax bids shall not be accept
accepted.
viii. JVVNL reserves the right to:
a. Amend the scope of the proposed contract.
b. Reject or accept any bid.
c. Cancel the bid process and reject all applications.
d. Change the area.
e. Change the period of contract
JVVNL shall neither be liable for any action nor be under any
obligation to inform the bidders of the grounds for any of the
above actions.

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 Tender # 01

ON – II: Terms & Conditions

SECTION

JAIPUR VIDYUT VITRAN NIGAM LIMITED

TENDER SPECIFICATION [Link]
[Link]-01/2020-21

The Terms and Conditions of the contract shall prevail and shall be
binding on the bidder and any change or variation expressed or
impressed shall be made inoperative unless expressly sanction by the
JVVNL. The Bidder shall be deemed to have fully informed himself
and to have specific knowledge of the provisions prescribed under
the terms and Conditions of this specification which are mentioned
hereunder:-

1. DEFINITION OF TERMS:
1.1 In constructing these general conditions and the annexed
specification, the following words shall have the meaning herein
assigned to them unless there is anything in the subject of
context in consistent with such construction.

1.1.1 The “JVVNL” shall mean the JAIPUR VIDYUT VITRAN NIGAM
LIMITED represented by Chairman/ Managing Director and shall
include their legal representative
representatives,, successors and assignees.
The “Customer” or “Owner” or “Purchaser” shall mean “JVVNL”.

1.1.2 The “Tenderer”/ “Bidder

Bidder” shall mean and include one or more
persons or any firm or any company or body corporate who
has submitted the tender in response to “Invitation
Invitation of Tender”.
Tender

1.1.3 The “Agency”/”Vendor

Vendor”/ “Contractor” shall mean the tenderer
who’ss tender has been accept
accepted by the “JVVNL”” and shall

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 Tender # 01

include the tenderer heirs, legal representative

representatives,, successors and
assignees approved by the purchaser.

1.1.4 The “PGSP” is an acronym for Payment Gateway Service

Provider and shall mean the tenderer who
whose tender has been
accepted by the ““JVVNL” and shall include the tenderer heirs,
legal representative
representatives,, successors and assignees approved by the
purchaser.
1.1.5 The “Chairman/Managing
Chairman/Managing Director
Director” shall mean the
Chairman/Managing Director, JVVNL, Jaipur.

1.2 “Works” mean

an and include the work or works to be done by
the contractor under the contract.

1.2.1 The “Contract” shall mean and include the following:

i) Invitation of tender
ii) Instructions to tenderers (ITT)
iii) Tender form including schedule of prices
iv) Earnest Money Deposit (EMD)
v) Letter of Intent (LoI) and it
it’s acknowledgement
vi) Security Deposit / Bank Guarantee (S
(SD/BG)
vii) Formal Work Order (WO)
viii) Guaranteed Test Performance (GTP)
(GTP).
ix) General Conditions of Contract (GCC)
x) Penalties.
xi) Special Instructions
Instructions.
xii) Site Conditions
Conditions.
xiii) Specification, specific conditions, schedules and annexure.

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 Tender # 01

xiv)Addenda that may hereafter be issued by the purchaser to

the contractor in the form of letter and covering letters and
schedule of prices as agreed between the contractor and
the purchaser.
xv) The agreements to be entered into under clause 11 of
these General terms & Conditions.

1.2.2 The “Specification

Specification” shall mean the specification (complete
Documentss issued against TN-01);
); specific conditions annexed to
the General Conditions, the contract schedule, and the annexure
thereto, if any.
1.2.3 The consumer / customer management system is the system for
the consumers and prospective customers of the JVVNL.
1.2.4 The Month shall mean, English calendar month i.e. period of
31/30 days and week shall mean a period of 7 days.
1.2.5 “Letter of Intent”” shall mean the letter from the JVVNL
conveying its intention to award work order for this tender
subject to such reservations as may have been stated therein.
1.2.6 The “Contract
Contract Price
Price” shall mean the sum of amounts named in
or calculated in accordance w
with the provisions of this contract
and includes amendments if any made subsequently.
1.2.7 “Formal
Formal work order
order” shall mean the JVVNL letter reflecting
detailed work order containing detailed terms and conditions of
the work and such other particulars which the JVVNL
VVNL may like
to convey to the agency pending execution of a formal written
agreement.
1.2.8 “Writing” shall include any manuscript type written or printed
statement under or over signature or seal as the case may be.

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 Tender # 01

1.2.9 Works importing “PERSON” shall include firms, Companies,

Corporations and other bodies whether incorporated or not.
1.2.10 Words importing the singular only shall also include the plural
and vice version where the context requires.
1.2.11 Terms and expressions not herein defined shall have the same
meaning as assigned to them in the Indian Contract Act,
Act 1872
and General Clause Act, 1897.

2. CONTRACT PERIOD:

The contract period will remain valid for a period of three

years, from the date of final implementation. The contract
period may be extended further as per mutually agreed terms
and conditions.

3. SECURITY AND PERFORMANCE BANK GUARANTEE /DEPOSIT:

/DEPOSIT

On receipt of the detailed work order, the selected bidder shall

furnish security cum performance guarantee equivalent to 1 day
of average monthly online collection of JVVNL in prescribed
format on the non
non-judicial stamp worth Rs. 1000/- of Govt. of
Rajasthan from a scheduled bank towards faithful execution of
the contract to the entire satisfaction of JVVNL. In case service
provider is situated outside the state of Rajasthan and may not
furnish the Bank Guarantee on non
non-judicial
judicial stamp of Rajasthan
Government then he may furnish declaration that Bank
Guarantee is duly
uly stamped as per stamp law applicable in his
state. Cost
ost involved in furnishing such security cum performance
guarantee is to be borne by service provider. The Bank
guarantee initially furnished shall be subject to further review by

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 Tender # 01

CAO (RR&B),
), Jaipur Discom, yearly to maintain sufficient Bank
Guarantee against the online collection.

i. Security cum performance guarantee shall remain valid during

the currency of the contract and shall be furnished with a grace
period of 3 months.
ii. On successful completion of contract to the entire satisfaction of
JVVNL, security
ecurity cum performance guarantee shall be released
after 3 months.
iii. Validity period of the BG shall be extended by the agency, as
and when intimated by JVVNL.
iv. Provided that if the bidder is a private bank then it shall not be
required to furnish any bank guarantee.

4 CONTRACT DOCUMENTS AND AGREEMENTS

The order placed under this specification shall be governed by

the terms and conditions as incorporated in this Specification
and as given in the detailed work order and its annexure(s).
The terms and conditions as specified in this section if differ
from the terms indicated in the detailed work order and its
annexure(s) the latter shall prevail. For all purposes, the
t
contract shall be construed according to the Laws of India and
subject to jurisdiction of JAIPUR Courts only. For the due
fulfilment of this contract, the contractor shall execute an
agreement in the prescribed form on Rajasthan State Non-
Non
judicial stamp paper bearing stamp duty as applicable. The
expenses of completing and stamping the contract agreement
shall be borne by the Contractor. Such agreement shall be

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 Tender # 01

executed and signed by the competent authority of the

contractor on each page thereof. The original copy is only to be
executed on the stamp paper. The remaining copies may
however be executed on paper. Such complete agreement along-
along
with the contract documents together with the 'Power of
Attorney" in favour of the Executants shall be required to be
returned to the owner within a period of 15 days from the
receipt of the order duly signed on each page. Copy
C of the
executed agreement duly ssigned
igned by the purchaser/owner shall
be sent to the supplier for his reference. The contract
documents shall mean and include the following
followings:-

i. Contract agreement along with letter of intent.

ii. Work order and its Annexure.
iii. Complete specifications.
iv. Bid proposal form and its schedules including price schedule and
completion schedule
v. Power of Attorney in favour of the signatory on non-judicial
non
stamp worth Rs 100/
100/-

5 CHANGE OF QUANTITY
The JVVNL reserves the right to change the quantity from the
scope as specified in the accompanying technical specifications,
at the time of award of contract or during the execution of the
contract. In case any item is deleted from the scope of work,
the value of contract will be reduced accordingly.
JVVNL does not take any responsi
responsibility
bility for volume of consumers
(customers) who will be using this facility and for mode of
payment (net banking/
banking/mobile banking/Debit Card/Credit
Card/cash card/ ECS/ UPI/ Wallet etc.) adopted by them.

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The volume of transactions may increase or decrease during

du the
currency of contract but the vendor should provide a safe and
stable system capable of handling transactions of entire
consumers of JVVNL at all the times.

6 RULES & REGULATIONS

REGULATIONS:
The Agency will also follow the labour regulations and the
directions of Government and other statutory authorities
enforcing the regulations and comply with all relevant legislation
in force from time to time. The owner reserves the right to
place the order
er for any quantity or extend the tender
ender quantity.

7 CONTRACT AGREEMENT
The selected bidder shall enter into an agreement with JVVNL
to be known as “Contract
Contract Agreement
Agreement” setting out all terms and
conditions including
ncluding those mentioned in the specifications for the
proposed work.

The agreement shall set out specific events of default that will
entitle the innocent party to terminate the agreement. The party
committing an event of default, which is capable of being
remedied, will be given a reasonable opportu
opportunity
nity to remedy the
default.

The agreement can however also be terminated by either party

after serving a six
six-month notice on the terms to be mutually
agreed which may include payment of suitable compensation for
the losses sustained
stained by the other party due to such termination.
These terms shall be included in the Contract Agreement.

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Agency shall indemnify JVVNL against any claims, demands,

costs and expenses whatsoever which may be made against it,
because of failure of the Agency or its representatives in the
t
performance of their duties and negligence and causing any
accident or injury to any person.

i. FALL BACK ARRANGMENT

In the event of failure of the agency to fulfill its obligations,
duties and responsibilities as per the agreement terms, JVVNL
shall interalia have the right, at any time to resort to fall back
arrangement. Under this plan, JVVNL shall take charge of all
facilities and systems whether in operation or under execution
after giving suitable notice as provided in the agreement and
can recoverr from the security deposit the losses suffered due to
such failure. If the security deposit is insufficient, the Agency
shall pay the difference to JVVNL failing which JVVNL shall have
the right to recover the sum through legal or other means.

ii. GOVERNING LAWS AND JURISDICTION

The Indian Law shall govern the agreement. Only appropriate
courts in Jaipur shall have exclusive legal Jurisdiction to deal
with any matter arising out of or relating to the agreement.
agreement

8 JURISDICTION FOR LEGAL PROCEEDINGS

The contract shall be governed by the laws of India for the
time being in force and be subject to the court of competent
jurisdiction at JAIPUR CITY
CITY,RAJASTHAN, INDIA only. All
disputes, differences questions whatsoever arising between the
JVVNL and the ag
agency
ency upon or in relation with the contract

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shall be deemed to have arisen at JAIPUR CITY only and no

court other than court at Jaipur, Rajasthan shall have
jurisdiction to entertain the same.

9 SETTLEMENT OF DISPUTES

Whenever any question, dispute or diff

difference
erence what so ever may
arise between the JVVNL and the agency, the same shall be
decided by the MD, JVVNL, Jaipur or by the settlement
committee constituted for this purpose. Decision of the MD or
settlement committee sshall
hall be final and binding on both the
th
parties.

The JVVNL has constituted settlement committee to settle

dispute of such nature. The agency may therefore approach for
settlement of disputes.

10 CONDUCT OF AGENCY
AGENCY’S STAFF

It is being clarified that the vendor shall deploy its manpower

having possessed highest degree of integrity and not
no keeping
any data / database / corporate information under their
personal possession. While attending to the IT complaints, the
vendor’ss personnel shall not be allowed to access any data.

11 LIEN

In case of any lien or claim pertaining to the work and

responsibilities of the agency for which JVVNL might become
liable, it shall have right to recover such claim
claims amount from
the agency.

12 FORCE
ORCE MAJEURE CONDITIONS

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If at any time during the currency of the contract the

performance in whole or in part is prevented or delayed by the
reasons of any war
war, hostility acts of public enemy, civil
commotion, sabotage, fire
fire, floods, explosion, epidemics,
quarantine restrictions, strikes, lockouts or acts of God
(hereinafter referred to as Events) then the agency shall inform
such events in writing supported with adequate proof to reflect
suffering/suffered on account of such events within 21 days
from the date of occurrence there
thereof. The provision of penalty
Clause under this specification shall not be invoked by the
purchaser provided that the deliveries under th
this contract shall
be resumed, as soon as practicable after such e
event
vent (s) has
ceased to exist. The d
decision
ecision of the purchaser as to whether
the deliveries have been resumed or not shall be final and
conclusive.
13 FAILURE TO EXECUTE THE CONTRACT
Contractor fails to execute the order placed upon him to the
satisfaction of JVVNL under terms and conditions of this
contract shall be liable to make good the loss
losses sustained by
the JVVNL due to placing fresh orders to other persons/agency
at higher rates i.e. the difference between the price already
accepted and contract already entered into and the price at
which fresh order is placed. This is without prejudice to the
imposition of Liquidated Damages and forfeiture of security
deposit.
14 NON- ASSIGNMENT
The supplier shall not assign or transfer the contract or any
part thereof to any other agency/ person during the currency of
contract without consent of JVVNL.
15 EFFECTING RECOVERIES

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Any loss arising out due to non-fulfillment

fulfillment of this contract shall
be recovered from the Security & Performance Deposit/
Guarantees and amount due and payable to the agency by
JVVNL under this Contract or from other contracts as well.
well
16 RESPONSIBILITY
The tenderer is responsible for safe delivery of the materials or
services at the destination stores
stores/places.. The tenderer should
include and provide for packing and secured protection of the
materials so as to avoid damages or loss in transit before
installation at the contractors cost.
17 ACCEPTANCE OF THE CONTRACT
The successful bidder shall be forwarded three sets of work
order, two of which will be signed (each page) by him/his
authorized representative in token of accepting the contract and
returned to the authority placing work order within 15 days
d of
its issue, failing which EMD is liable to be forfeited.
18 TRANSACTION CHARGES
Commission/Charge/fees and GST etc. applicable and payable to
the service provider may either be borne by the consumer or
JVVNL or may be shared by the both, as per decision of JVVNL.

Under Reserve Bank of India (RBI) or Central/State Govt.

guidelines, if any commission charges are required to be
lowered than the quoted or accepted price, the PGSP shall only
be authorized charge such lower charges without any claim
against JVVNL.

Any increase
crease in transaction fee due to change in government
regulations shall be subject to notification by the PGSP and
approval by JVVNL,, the same shall however not be implemented
without mutual consent.

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19 PAYMENT:
i. The transaction charges may either be borne by the consumer
or JVVNL or may be shared by the both, as per decision of
JVVNL.
ii. Transaction
ransaction charges payable by the consumers, if any, shall be
charged by the vendor during the transactions itself.
iii. For transaction charges to be borne and payable by JVVNL,
JVVNL the
vendor shall raise monthly invoice of all such transactions.
Provided that 50% of the sum shall be deducted in advance
and the vendor shall raise monthly invoice for the remaining
50% of the sum.

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SECTIONIII: Pre
Pre-Qualification Requirements
JAIPUR VITRAN NIGAM LIMITED
Chief Accounts Officer (RR&B)
TECHNICAL SPECIFICATIONS

Pre-Qualification
Qualification Requirements
Requirements:-

1. The Bidder should be a registered company under the

Companies Act-1956/
1956/ Banking Regulation Act 1949 and should
be working in India for a minimum period of three years.
years
2. The Bidder should be authorized by Reserve Bank of India
(RBI) to provide Electronic Payment aggregation services.
services
3. Bidder should have been providing (Currently as on date of
publishing of this NIT
NIT) similar services to at leastt (10) large
institutions covering government/public sector undertakings out
of which a minimum of three (3) should be Electric
Electrical
undertakings/companies/organizations.
ompanies/organizations. Performance certificate
certificate/
citations confirming the same must be enclosed.
4. Bidder should be
e able to provide following payment services:

A. Online Payment Gateways services with acceptance of

i. Credit Cards (Visa & Master Card are mandatory)
ii. Pre-Paid
Paid/Cash Card/Wallet of at least 5 such
popular pre-paid/cash card/wallet services.
services
iii. Debit Cards
Cards, VISA, Master, MAESTRO and RUPAY
are mandatory.
iv. Unified Payment Interface (UPI).
B. The bidder should be an authorised Bharat Bill Payment
Operating Unit (BBPOU).
C. The bidder should provide necessary certificate in support of

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item A to B above, from any two Govt. de

depts.
pts. /undertakings
to whom such bill collection services are being provided by
the agency at present.
Bidder should have valid contracts with all the partners prior to
the date of issue of this NIT. Certifications from the respective
partners are required to be enclosed. Contract expiry dates of
the various partners should also be mentioned. The bidders who
are already having payment gateways certification shall only be
considered for this bid.

5. The bidder should have at least one globally accepted

certification for information security i.e. VeriSign etc. & should
strictly ensure full proof protection of customer
customer’ss Information.
6. The bidder should have PCI DSS (Payment Card Industry Data
Security Standard),
ard), ISO: 27001: 2005 or latest certification for
Data Security.
7. The bidder should not be joint venture/joint bidding company
and should be exclusively associated with providing Online
Payment Gateway services and e
e-Payments.
8. The bidder shall have valid PAN, GST.
9. The average turnover for last three financial years of the bidder
should be at least INR 10 (ten) Crore per year.
10. Even though the Bidder
Bidder’ss meet the above qualifying criteria,
they are subject to be disqualified in case of following
conditions:-
A) The
he Bidder is in litigation with JVVNL
JVVNL.
B) The Bidder has made any false representation in the forms,
statements and attachments submitted in proof of the pre-
pre
qualification requirements.
C) The Bidder has a record of poor performance such as

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abandoning of any all

allotted project, inability to complete any
allotted project, delay in completion of any allotted project
etc.
D) The Bidder has been black listed by any Government or its
organizations.

NOTE: Documentary evidences in support of above criteria shall also

be furnished/enclosed,
nished/enclosed, failing which the bid shall be liable for
rejection.

An undertaking to this effect (points 1 to 10 mentioned above) is

also required from the Bidder. If at a later stage it is found that any
Bidder has wrongly certified, the bidder shall be liable for action
under the law.

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SECTION IIV: General Scope of Work

OVERVIEW

There are about 45 Lakh consumers spread over209

209 Sub-Divisions
Sub
under 13 O&M
M circles of 12 districts of Rajasthan, namely Jaipur,
Dausa, Alwar, Bharatpur, Dholpur, Kota, Bundi, Baran, Jhalawar,
Sawaimadhopur, Tonk and Karauli. Number of sub--division(s)/
division(s)/Circle(s) and consumers may increase or decrease.

The followings are the approximate yearly volume of online payment

gateway transactions in JVVNL at present and are likely to grow
many folds due to Govt. policies.
No. of trnx 7,16,106
Credit Card
Amount Rs. 3,74,65,86,536

No. of trnx 14,01,408

Payment from Debit Card
Jaipur Discom Amount Rs. 19,83,61,74,753
website (WSS and No. of trnx 7,96,947
Quickpay only) Net banking
Amount Rs. 19,69,05,58,398

No. of trnx 13,45,344

Cash Card/ Wallet
Amount Rs. 2,38,20,48,315

All Channels i.e. No. of trnx 1,05,85,368

inclusive of
mobile wallet
Others 19,21,87,80,027
/application, Bank Amount Rs.
web sites, NECS
& BBPS

No. of trnx 3,023

NEFT/RTGS Amount Rs. 1,09,69,34,837

No. of trnx 1,48,48,196

Total
Amount Rs. 65,97,10,82,867

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The volume of transactions shown here are only indicative and actual
transactions may increase or decrease subsequently due to numerous
reasons.

SCOPE OF WORK

The objective of this NIT is to engage a service provider for Online

payment gateway services with acceptance of credit cards (Visa,
Master,, Amex and Diners etc.), internet banking, cash cards, debit
cards (Visa, Master, Maestro and Rupay etc.) and Mobile Banking
Services, UPI (Unified
ified Payment Interface) including Mobile
wallets/application, NECS, BBPS and bank web sites Payment Services
Service
with ability to integrate with the existing billing system and other
related applications covered under RAPDRP and provide various daily,
weekly and monthly MIS besides daily and Quarterly MIS on media
to the Nodal and other officers, as per requirement of JVVNL.

Completion Schedule: - The agency has to operationalise Payment

Gateway Services as per the scope work within 45 days of award of
contract. This also includes integration with JVVNL System.

The following shall be under the scope of work of Payment Gateway

Service Provider:

1. Services to be Provided by the PGSP

i. Following services shall be provided by the agency to JVVNL
consumers to make payments of electricity or other bills/demand
bills
of JVVNL electronically
electronically.

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Should allow consumers to make

payments using Visa, MasterCard,
MasterCard Amex
Online Payment and Diners Credit Cards, acceptable
1 Gateway Services Debit Cards, Cash Cards and Online Net
Banking accounts and web sites partner
Banks.

Should allow consumers to make

2 BBPS payments through BBPS/ UPI/ BHIM UPI
QR Code/ UPI QR Code.

Should allow consumers to make

payments through mobile
Mobile Payment
4 wallets/applications/ BHIM App and also
Service
facilitate bill payment through mobile
android application of JVVNL.

ii. JVVL shall receive aggregated payments online along with

reconciled information. For the above payment facilities, the vendor
should have tie ups with Credit Card Payment Gateway(s) / Debit
Card Payment Gateway(s) and with the banks concerned.
concerned In terms
of these arrangements Vendor
Vendor’ss role is to manage the entire
backend operations of such services. These include entering into
agreements with card companies/banks & movement of data and
reconciliation of such data against the payments made.
iii. The PGSP shall have to provide Online payment gateway services

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with acceptance of credit cards like, Visa, Master, Amex & Diners,
Diners
internet banking, cash cards, debit cards etc. with ability to
integrate with the existing / new system of JVVNL and provide
various daily and periodical MIS (also in hard
hardcopy
copy once in a
month) besides daily and Quarterly on media to Nodal and other
officers as per the requirement of JVVNL. JVVNL can add new
applications at any point in time. The successful bidder shall be
bound to provide payment gateway services through all
al such
applications at no extra cost to JVVNL. The successful bidder
would though continue to charge on as per the agreed upon
payment rates.
iv. The website of JVVNL ((or
or any other site as directed by the
JVVNL) would facilitate e
e-payment
payment by providing redirection
redirect to end
users. The user/consumer shall be redirected to the web page/URL
specified by the PGSP and process the consumer
consumer’s request
regarding online payment of electricity bills. After the process,
process the
end user shall be redirected back to the JVVNL
JVVNL’s website (or any
other site as directed by the JVVNL) with relevant transaction
details.
v. For transaction security
security, the payment services must offer minimum
128 bits SSL (Secure Sockets Layer)
Layer).All
All processes such as payment
transactions, payment status update and notification, etc. shall be
primarily through web services or any other standard method of
Discom’s choice.
vi. After successful online payment transaction, the consumer should
be given a receipt clearly indicating payment details, total amount,
bill month,, Invoice no., K. number, account no., consumer name
and address, due dates, transaction date, transaction ID, receipt
ID, bank reference ID. etc., for utilization as a reference for future
requirement.

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vii. In cases of failuress if any or similar other cases the

he consumer
should be given response with clear understandable on-screen
on
message in printable format.
viii. A MESSAGE SHOULD APPEAR BEFORE THE CONSUMER WHEREIN
THE BILL ‘BEING
BEING PAID
PAID’ AMOUNT OF THE BILL AND TRANSACTION
CHARGES (IN RUPEES ONLY and NOT ALLOWED IN PERCENTAGE)
SEPARATELY AND THE TOTAL AMOUNT BEING DEDUCTED FROM
HIS ACCOUNT ARE DISPLAYED
[Link] THIS WHEN CONSUMER
PRESSES AN ‘ACCEPT
ACCEPT BUTTON
BUTTON’, PROCESS SHOULD BE ALLOWED
TO CONTINUE.
ix. The consumer shall not be allowed to pay less than the bill
amount payable up to due date or after due date
date, as the case
may be.
x. EXCEPTION REPORT OF FAILED TRANSACTION
TRANSACTIONS SHOULD BE
GENERATED AND PROVIDED TO JVVNL ON DAILY BASIS.
xi. The summary/detailed MIS [for general transaction only] should be
dynamic so that JVVNL may get real time status of online
collection at any point of time during the day.
xii. The MIS of confirmed/authenticated transactions based on which
remittance shall be made may be shown separately. Separate MIS
shall be required for each of the Subdivisions,
s, Circles and for the
Nodal Officer clearly
learly reflecting daily transaction details besides
week/month
/month wise, as the case may be. All the MIS shall also be
available online on web.
xiii. Allowing the consumer to revi
review
ew charges before final submission.
Show PGSP’ss transaction charges, if any, separately from JVVNL
charges.
xiv. The PGSP would be responsible for reconciliation of all the
transactions on daily basis. Further, reconciliation is also done at
the level of subdivision
isions and circles,, so PGSP shall provide various

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MIS reports i.e. sub--division/circle/Discom level, in format(s) and

frequency specified by JVVNL.
xv. The PSGP would be solely responsible for implementation of all the
guidelines issued from time to time by th
thee RBI for various e-
payment services.
xvi. Based
ased on its own discretion
discretion, JVVNL may add more payment
gateways as and when required. The PGSP shall have no objection
in case JVVNL wishes to add more payment gateways.
xvii. The PGSP
SP shall also develop and maintain a secure
secu mobile
application (Android and other OS based) for JVVNL bill payment
service under guidance and approval by JVVNL. For further
extending the e-payment
payment facilities to consumers, the PGSP may be
asked to develop and maintain certain web sites for JVVNL and
a
the same shall be provided for no extra cost.
xviii. All guidelines issued from time to time by the RBI regarding
internet banking and related security issues including transaction
through Internet, Mobile, Credit, Debit cards etc. shall be
mandatorily binding on the PGSP.
2. Integration with JVVNL website and other system/application
i. Integration between the JVVNL
JVVNL’ss website or any other application
and Payment Gateway Service Provider
Providers shall be done by PGSP.
ii. Technical details and information regarding the w
website
integration may be indicated by the bidder in its bid documents.
This shall be finalized with the successful bidder and the JVVNL’s
JVVNL
technical team, after issuance of LoI (Letter of Intent) to the
successful bidder.
iii. PGSP shall provide technical suppo
support
rt with respect to the
integration with the payment Service and other issues related to
the e-payment
payment services provided at no extra charge.
iv. The PGSP shall submit a detailed solution being proposed to offer

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the services stipulated in this tender document. The PGSP shall

also describe how it shall respond to system malfunctions, and
diagnose and solve problems within a time period agreed upon
with the JVVNL.
v. The PGSP shall NOT subcontract any part of the e-Payment
Payment work
to any third parties without written pe
permission
rmission of JVVNL, under
any circumstances.
3. Settlement time
i. The service provider would be responsible for transfer of
collected amount to designated Bank account of JVVNL within
T+1 Bank Working Days failing which; interest @12% p.a. on
the delayed transferred amount shall be recovered by JVVNL
from the bill amount payable to the agency. In case,
case when a
Bank is a successful bidder, JVVNL may be considered to open a
non operative bank account in its branch on request of bank.
However bank will be resp
responsible
onsible to transfer of collected amount
to central collection account in SBBJ automatically on same day.
day
ii. Charges/fees payable to the participating Banks due to delay if
any shall not be borne by JVVNL and shall be payable by the
Service provider.
iii. Service provider
rovider shall provide details of amount collected
consumer wise to the Nodal Officer/designated
designated authority of JVVNL
& Billing Agency within T+1 bank working days in the formats
format
decided by JVVNL.
iv. The settlement of transaction by PGSP shall be as per applicable
applicab
RBI guidelines.
4. Exceptions and charge backs
PGSP shall provide reasonable processes, systems and data
necessary for adjustss of credits and debits of either the PGSP or
JVVNL or both the agencies or the consumers. The PGSP must

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specify the process to handle this task. Wherever such excess

amount has to be refunded to consumer, PGSP shall adopt the
standard practice as mutually agreed and approved by JVVNL.
JVVNL The
PGSP shall however not be allowed to withheld or deduct any
amount out of daily collection finalized, posted in consumers
account and remitted to bank account of JVVNL on this ground.
ground

5. Payment of PGSP’ss fees

Transaction
ransaction charges of the PGSP shall either be paid by the
consumer at the time of transaction or the same shall be paid by
the JVVNL (against
inst invoice raised by the agency, provided that the
agency has the option to deduct 50% of the sum payable in
advance and the remaining 50% may be recovered against
monthly invoice raised by the agency
agency)) or the same may be shared
by the consumer and JVVNL both.. The vendor shall raise monthly
invoice with hard copy of monthly MIS generated to the nodal
officer i.e. AAO (CCC), JVVNL, Jaipur who shall verify the bill and
arrange payment of transaction fee payable through AO (JCC).
(JCC

For sharing of transaction ccharges

harges between the JVVNL and the
consumer, JVVNL may also decide certain limit for any transaction
value.

For example: JVVNL may decide to pay transaction fee of energy

bills having value upto Rs. 5000/- and charge consumers for the
rest of the bill amoun
amount if any.

PGSP shall offer full flexibility to Discom to charge different slab

based rates to consumer towards transaction fee.

6. MIS and other reports

i. The PGSP must record transactions and have provision to view
them using the payment service reporting fac
facilities
ilities in the format

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suggested by the JVVNL. The MIS provided to JVVNL should

include customer ID (Consumer K. No. and account no.), amount
paid, transaction ID, date, time, payment mode (e.g. credit, debit,
direct debit, cash card etc.) and status of the same.. The PGSP
may be asked to provide the MIS date
date-wise,
wise, instrument-wise,
instrument
account unit-wise,
wise, Sub
Sub-division-wise, Circle-wise etc. and inclusive
or exclusive of successful and unsuccessful transactions.
ii. The MIS reports to be submitted by the PGSP shall be finalized
with the JVVNL. JVVNL may change, modify or add new MIS
formats during the period of the contract as and when required.
The PGSP shall provide login credentials for different category of
users to view and print the MIS relating to their jurisdiction.
jurisdict
7. Records/Data retention
i. PGSP shall retain authorization logs and transaction records for the
entire period of the contract.
ii. All records shall be kept in accordance with the generally accepted
accounting procedures and as per RBI guidelines.. All adopted
procedures shall comply with central, state and local laws.
8. Service availability
i. E-payment servicess shall be provided round the clock i.e. 24X7
periods on all the days of the year. In case of failure, all damages
fees shall be charged from the PGSP as defined in the 15.3.1,
15.3.2 and 15.3.4 under this section.
ii. Real-time
time payment processing system shall be provided for the e-
Payment service.
9. Security
ecurity of transaction
i. PGSP shall certify that online financial transactions shall be based
on secure data transmission and a standard public
public-and--private key
encryption system that encrypts the user
user’ss submission of private
financial data before it leaves ttheir
heir web browser. The data must

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remain encrypted throughout transmission until it is received safely

at the intended server where it is decrypted and processed.
ii. PGSP shall ensure that appropriate security measures are provided
to protect JVVNL’ss internal systems from intrusions and other
attacks while conducting e
e-Payment
Payment transactions, whether internal
or external, e.g., message interception, tampering, redirection, or
repudiation or while pulling data from or pushing data into JVVNL
server.
iii. PGSP shall ensure
ure compliance with international information
security standards and best practices.
iv. PGSP shall have to certify that it will maintain full confidentiality of
the JVVNL specific data like consumer demographic and transaction
data and in no case it shall be shared with any agency without
written permission of JVVNL.
v. Any information or data obtained by the PGSP from JVVNL or
JVVNL’ss consumers shall be stored in a place physically secure
from any access by unauthorized persons. PGSP shall take every
reasonable precaution to ensure that all buildings, rooms, storage
areas, and containers ("physical locations") used by PGSP in
providing the product(s) and service(s) under this contract shall be
secure and equipped with reasonable precautions against damage.
(a) Information assurance includ
includes:-
i. Assessment of vulnerabilities, threats, and impacts - Security
risk mitigation strategies.
ii. Privacy management.
iii. Resilience, fail-over
over and redundancy.
iv. Security incident detection and handling.
v. Compliance management, monitoring and auditing.
(b) Application security includ
includes:-

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(i) Authentication; providing flexible and robust user authentication

which may include web authentication, privilege management
and extranet management services.

(ii) Authorization

(iii) Data integrity, determining how to maintain data integrity and

users' confidentiality and privacy; handle legal issues with regard
to misuse or fraud and options for resolution.

(c) Data confidentiality: In transit by providing the ability to

execute secure, authen
authenticated, two-way
way transactions as well as
ensuring that all other data is encrypted beyond the reasonable
threat of a successful force attack. In storage by ensuring that
confidential data in databases from which public data is being
extracted shall not be compromised.
(d) Non-repudiation: Application audit trail such as implementing
date-time
time stamp and an audit trail (at least for 1 year) for
identifying all security breaches and attempted breaches, securing
the relevant infrastructure and integrating with exis
existing
applications and systems of JVVNL.
vi. Payment services must offer fraud screening tools to reduce
fraudulent transactions. This includes address verification, card
code value (CVV) verification, expiry date of the card, date of
birth etc. to ensure that the payments made via payment service
are legitimate.
vii. The payment service must offer minimum 128 bits SSL (Secure
Sockets Layer) for transaction security.

10. Marketing of the service

i. All marketing materials produced by PGSP exclusively for JVVNL

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must be approved by the JVVNL.

ii. Release of broadcast e
e-mails
mails by PGSP pertaining to this contract
shall not be made without prior written authorization of JVVNL.
iii. PGSP shall not distribute any news release pertaining to this
Contract without the prior consent of JVVN
JVVNL.
iv. PGSP shall not sublet work under the scope of the tender to any
third party or its associate without permission from JVVNL.
JVVNL
11. Maintenance
i. Scheduled maintenance
a. PGSP shall specify the basis for scheduled maintenance causing or
not causing disruption to pro
provide
vide electronic payment service.
b. Maintenance shall be performed during off
off-peak
peak hours and PGSP
shall always provide advance notice of scheduled maintenance to
JVVNL.
ii. Emergency maintenance
PGSP shall specify the major reasons for performing emergency
maintenance
enance (Example: security related issues). The PGSP shall
notify immediately to the JVVNL regarding the emergency
maintenance.

12. Information accessibility

i. PGSP shall provide access to payment information to specified
users and administrators authorized by the JVVNL using the service
on a timely basis in an accurate, understandable and logical
format.
ii. Access can be given to a transaction "Log". The details of
information in transaction log are to be agreed upon with the
JVVNL.
iii. PGSP shall not provide access o
off payment information to "any
third party" unless mutually agreed to with the JVVNL or

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requested by legal authority.

13. Customer support

i. PGSP should provide telephone and email support to the consumer
who make payment using the e
e-payment gateway.
ii. The telephone
ne numbers and support email ID must appear
prominently on the payment page.
iii. All payment related issues should be directly handled by the PSGP
and issues should be resolved with the given SLAs. A monthly MIS
report should be submitted to the JVVNL on the customer issues
count, pending issues and resolved issues.
iv. The PGSP shall submit a detailed solution being proposed to offer
the services stipulated in this tender document. The PGSP shall
also describe how it shall respond to system malfunctions, and
diagnose
nose and solve problems within a time period agreed upon
with the JVVNL.

14. SERVICE DESCRIPTION

The desired workflow for the various services is broadly described
below:

i. Online Payment
a. Consumers make online payment through bill payment facility on
Discom website/ any other application or mobile app.
b. By logging into the Discom website or app,, selecting the service,
confirming the charges applicable, the customer is then guided to
Online Payments page where he is presented with option of
making an Online Payment using different modes like Credit Card
or a Debit Card or Net banking services etc.
a. Customer then selects his preferred option of making the payment
(i.e. through the Credit Gateway where he needs to use a Visa/
V

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MasterCard/ Amex /Diners credit cards or the Debit Gateway

where he need to use acceptable debit cards i.e.
Visa/MasterCard/Maestro/Rupay or net banking accounts etc).
b. If customer chooses the Credit Card as mode of payment, then he
shall open the Credit Card Gateway section, where h
hee shall enter
the required validation details (card number, expiry date,
verification number etc.)
c. In case customer chooses the Debit mode of payment, then he
shall open the Debit Payment Gateway section of the relevant
bank where he enters the requisite validation details (Debit Card
Number / Net banking User ID and Password etc.)
d. The customer is intimated of the transaction status instantly and
an electronic acknowledgement shall be displayed in a printable
form. Simultaneously data is transmitted electronically to Discom
Server intimating the success/failure of the transaction.
e. The money collected from the successful transactions shall be
pooled account of JV
JVVNL
VNL maintained with the identified bank. This
money shall be made available online to designated bank account
of JVVNL by T + 1 bank working day.
f. Vendor shall reconcile the money collected against the Payment
Instructions issued and provide consolidated Pa
Payment
yment Information
to JVVNL in the format
format& frequency decided by the JVVNL. Daily
payment information shall be required online in predefined formats.
Monthly formats may however be provided to the nodal officer in
hard copies and on media both. PGSP shall also
so provide the
consolidated payment information whenever required by JVVNL.
g. The PGSP shall provide an easy to use reconciliation facility to
Discom through user login.
ii. ECS/NECS PAYMENTS (Additional service)
a. The ECS/NECS services would be made available to the JVVNL

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consumers.
b. The application forms for the ECS/NECS facility shall be made
available by the agency to JVVNL consumers.
c. Consumers shall be requiring to be guided by the agency for
facilitating aforesaid
id electronic payment.
d. Vendor shall collect &process the registrations and enroll the
Consumer for the above electronic payment facility and update
the backend
end systems accordingly.
e. Thereafter, for every Billing cycle, Bidder shall collect bill data
from JVVNL
VVNL of such registered consumers and initiate the process
for debit to their designated bank account.
f. Vendor shall process the transaction through RBI
RBI’s ECS
mechanism and shall provide JVVNL with reconciled payment
information.
g. On receipt of clear funds ffrom
rom the aforesaid processing
mechanism, the monies collected shall be passed to the
designated bank account of JVVNL, by T+1 bank working days.
h. In the event of any unsuccessful transactions, (i.e. where the
consumer’ss bank fails/rejects the transactions du
duee to insufficient
funds etc.), the bidder shall provide such information to JVVNL.
iii. Mobile wallet or mobile application Payment Services
i. These services should enable the consumers to make payments
through the Bill Payment service offered by their Bank or Card
Ca
institution or Telecommunication Company.
ii. Consumer should be able to avail the service by utilizing the bill
payment facility offered by their bank/institution through various
channels where JVVNL consumers are registered through their
banks/institutions/telecommunication
s/telecommunication company for such services; the
vendor shall collect consumer/bill details as may be specified by
JVVNL and submit it to them.

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iii. The PGSP shall be fully responsible for developing integration with
such app providers and Discom shall in no manner interact directly
with them.
iv. Banks may also allow payments to be made by their customers
without any specific registration requirements.
v. In respect of all payments made through this facility, the vendor
shall aggregate the information/mon
information/monies from the various
Banks/Institutions/ Telecommunication Company, consolidate them
and submit to JVVNL in the format specified by it.
vi. These collections shall be made available to JVVNL in bank
account by T +1 bank working days of the payment.
vii. These services shall be provided through PGSP vendor and through
the various Partner banks that avail the Mobile payment service.

15. SERVICE LEVEL AGREEMENT

The purpose of this service level agreement (hereinafter referred
to as SLA) is to clearly define the levels of service to be provided
by the successful bidder to JVVNL for the duration of this contract.
SLA defines the terms of the successful bidder
bidder’ss responsibility in
ensuring the timely delivery of the deliverables and the correctness
of the same based on the agr
agreed
eed Performance Indicators as
detailed in the Agreement. This section defines various service
level Indicators which shall be considered by JVVNL in the SLA
with vendor.

The PGSP vendor has to comply with all SLAs defined below to
ensure adherence to proj
project
ect timelines, quality and availability of
services.

Note: Penalties shall not be levied on the vendor in the following

cases:

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• The non compliance to the SLA has been solely due to

reasons beyond the control of the bidder, e.g. the net-banking
net
services of a given bank have been impacted all over the
country / region.
• There is a force majeure event affecting the SLA which is
beyond the control of the successful bidder
15.1The
The payment gateway has to be integrated with the JVVNL’s
JVVNL
application in not later than 15 working days. This time is from
the instant a formal communication has been sent by JVVNL to
the successful bidder till the time the payment gateway is
integrated with the application and is ready for fund transfer.

.2 Delay in commencement of work –

15.2
15.2.1
.2.1 If the agency fails to deliver and commission the work within
the stipulated delivery period of the Contract, the same is
liable to be rejected and if accepted, the PGSP shall be liable
to pay, as penalty charges a sum of 0.5% (half of one
percent) of the security deposit per week recoverable from
the bill amount payable
payable.
15.3 Other penalties –
15.3.1
.3.1 The PGSP should maintain e
e-Payment services uptime of at
least 99% each month. The following penalties apply in case
of any reduced uptime of the e
e-Payment
yment services. During the
time of scheduled maintenance the relevant web page
displaying message like “Inconvenience
Inconvenience regretted, Web site is
under maintenance
maintenance” should be displayed.
Service uptime information shall be captured from the
system generated report of JVVNL Billing System or PGSP
System or both. In case of non
non-maintenance
maintenance of uptime,
penalties shall be imposed and recovered as under.

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15.3.2Penalties
Penalties applicable
Uptime during a month Penalty Amount % of
initial security deposit
recoverable from bill
95% or greater but less than 99 % 0.5%
90% or greater but less than 95 % 1.0%
Less than 90% 1.5%
%

15.3.3
.3.3 Any misreporting or any fraud on the part of PGSP shall entail
a penalty equal to two times the amount of fraud or
misreporting per wrongly reported transactions. The amount
shall be recovered from the security deposit/ monthly invoices.
15.3.4
.3.4 Two consecutive monthly downtimes in excess of 5.0% shall
entail penal proceedings, and may lead to cancellation of the
contract.
15.3.5
.3.5 If payments are not transferred within stipulated time to
JVVNL then a penalty @ 12% per annum of the amount
detained shall be levied on the PGSP and the same shall be
recovered from its security deposits/ monthly invoices.

15.4 NOTE:
15.4.1 Multiple Penalties if applicable can be charged simultaneously.
15.4.2
.4.2 Penalties based on the above clauses shall be computed on
monthly basis by the JVVNL’s Nodal Officer.
15.4.3 In case the Honorable Regulatory commission penalizes JVVNL,
and levies penalty/fine on account of non
non-compliance
compliance of
standards of performance with respect to the payment of
electricity/other bills issued under this contract and where the
PGSP is responsible for this the same (penalty/fine) shall be on
the part of PGSP’ss accoun
account and shall be deducted from PGSP’s
PGSP

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security deposits/ monthly invoices.

15.4.5
.4.5 Popular media like toll free, email, SMS shall be used to
record and respond consumers
consumers’ payment issues.
15.4.6
.4.6 All the citizen payment issues (including refund of failed
transactions)
ctions) should be resolved and responded within a period
of two GoR working days.
15.4.7 PGSP shall provide the monthly MIS reports besides daily,
weekly and monthly MIS reports (Softcopy on media). Further,
daily, weekly and monthly reports shall be provided to the
Nodal and other officerss within a period of 5 days of the
becoming due. Daily reports shall be provided by next working
day of the transaction day, Weekly reports becomes due on 8th,
16th 23rd and 1st of the following month whereas monthly
mont report
becomes due on 1st of the following month. For the delay in
providing of the aforesaid reports, penalties shall be imposed
impose
and recovered as under
under:-
a) Monthly report: Rs. 500
500/- per day.
b) Daily and weekly report: Rs. 200/- per day.

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 Tender # 01

SECTION V TECHN
TECHNICAL OFFER

(TO BE FURNISHED BY BIDDER WITH THE COVER LETTER)

JAIPUR VIDYUT VITRAN NIGAM LIMITED
Chief Accounts Officer (RR&B)
TENDER SPECIFICATION [Link]
[Link]-01

To be submitted complete with all enclosures

Date

The Chief Accounts Officer (RR&B),

Jaipur Vidyut Vitran Nigam Limited
Limited,
Shed No.-02,
02, Near Ram Mandir,
Banipark,
Jaipur-302016

Subject: For providing of Online Payment Gateway &Electronic

Payment Services
Services.

Dear Sir,

We have procured tender specification TN

TN-01 for
or providing of online
payment gateway & Electronic Payment services
services.

We agree to implement the system and provide services as per the

scope of work given under this tender specification.
We also agree that:-

1. The prices as mentioned in “Financial offer” are firm in all

respect.
2. The prices quoted are valid for a period of 120 days from the
date of opening of bid.
3. We also understand that the quantities mentioned in the price
schedule shall be meant for bid evaluation and payment shall
be made to us on the basis of actual number of items supplied
/ services delivered.

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4. We have understood the terms of payment and undertake to

abide by the same.
5. We understand that conditional offers are likely to be rejected.
6. The execution of work shall strictly be in accordance with the
work completion schedule as give
given
n by JVVNL. In case we fail to
complete the work as indicated therein we shall pay penalty as
per “Delay
Delay in Completion
Completion” clause of the specification.
7. The services provided/material supplied by us shall conform to
the specifications.
8. We confirm that we agree to adhere to all the commercial
terms and conditions as well as the technical stipulation of your
specification and there is no deviation. Such acceptance has
also been confirmed in prescribed schedules.
9. Until a formal contract is prepared and executed, this t is in
acceptance and support of award which shall constitute a
binding contract between us.
We also understand that the JVVNL reserves its right to reject any or
all of the bids without assigning any reason.
We agree to abide by all the conditions govegoverning
rning the proposals and
decisions of the JVVNL.

Enclosed:
1. Annexure 1: General profile of the bidder
2. Annexure 2 : List of past experience

Thanking you,
Yours faithfully,

Designation____________________
Place & Date
Seal of the company

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 Tender # 01

Annexure – 1: General Profile of the bidder

Details Reference
eference

Full legal name of the bidder

Year of establishment

Address of Registered Office

Address for Correspondence

Telegraphic Address

Authorized person(s) to be contacted

Telephone number(s)

Email id

Fax number

Names and Addresses of the Proprietors/ Partners

Type of the firm Private limited/Public

limited/Government sector etc.

Whether registered under companies Act or any

other Act

Registration Number & Date

BBPS Operating Unit ID

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Annexure 2: LIST OF PAST EXPERIENCE

The tenderer shall state under this schedule whether works similar to
those offered under this NIT have been previously executed/carried
executed out. A
list such orders executed shall be given by him together with information
regarding the names of purchasing organizations, quantities and when the
supplies were affected. This list should be in form given below:

[Link]. Detailed Order Name and Date of

particulars of No. & details of completion
the services date purchasing
provided authority
1. 2. 3. 4. 5.

If executed Whether still to Delivery Remarks

partially, be executed stipulated in
mentioned order
6 7 8 9

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Note: (1) Separate schedules should be furnished by the tenderer for

the works undertaken of SEBs/Distribution Companies/ Discoms/other
Discom
States Electrical
al Undertakings and other Departments/ Organizations.

(Signature)
Name & Designation
With seal of the tenderer

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 Tender # 01

SECTION V: FINANCIAL OFFER DECLARATION

JAIPUR VIDYUT VITRAN NIGAM LIMITED

CAO (RR&B)
(Must be filled by the bidder and returned with the tender)

The Chief Accounts Officer (RR&B),

Jaipur Vidyut Vitran Nigam Limited
Shed No 2, Near Ram Mandir, Banipark
Jaipur-302016.

I/We have submitted my/our

our financial proposal in excel file of BOQ through e
e-procurement
procurement website of
GoR.
Condition:
(i). Selection of lowest price offer:

a) For calculation of lowest price offer, aggregate of commission charges of all transaction under all
the payment modes in column (7)) of the BOQ shall be considered.
b) The bidder with least value of aggregate commission charges (in Rs.) taking together of all
transaction under all modes of payment as mentioned in BOQ shall be declared as L1.
*The No. of transactions in a year col. ((3) and transaction amount in col. (4) as mentioned in the BOQ
is for calculation purposes and deciding of lowest (L1) bidder only. The actual amount and no. of

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transactions may increase/ decrease to any extent. However, the L1 rates as arrived after evaluation of
the financial bid as per procedure outlined above need not be accepted by JVVNL out rightly.
(ii) The
e details of applicable taxes are as under:
under:-
S. No Name of Tax
Taxes / Duties Applicable rate at present

We declare the following:

a) The rates mentioned in the price bid are valid up
up-to
to one twenty days from the opening of the bid.
b) The transaction charges payable to us may be borne by the consumers or JVVNL or may be shared
by the both, as per decision of JVVNL.
c) We have quoted prices for each of the Payment Mode of price schedule listed below:-

Sl. Payment Mode

1. Net Banking
EBPP &Other services: All channels including ECS, NECS, BBPS, mobile
2. banking/ wallets/application and through partner banks/ channels etc.

3. Credit/Debit/Cash or prepaid Cards ( Transaction up to Rs. 5000/

5000/-)

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4. Credit/Debit/Cash or prepaid Cards ( Transaction above Rs. 5000/-)

d) We understand that evaluation of lowest bids will be based upon the financial offer prices. These
prices are exclusive of Service Tax which shall be payable on the rates applicable from time to time.
All commission charges & imposition of any new tax by the government shall be on JVVNL account.
e) We understand that the order for the entire work including all activities would be awarded to one or
more vendors and it is discretion of Jaipur Discom to allow single vendor or more tthan one service
provider to operate. We also understand that in case rate is not quoted for any activity our offer
shall be rejected.
f) We also understand that the rates quoted for the work shall be applicable for entire jurisdiction of
JVVNL and not limited to any specific area or location.
g) We understand that the contract shall be awarded for any or all the set of activities chosen by
JVVNL for an initial period of three years.

The rates have been quoted unconditionally

unconditionally, since conditional offers are liable to be rejected.

Date:
Place:
Signature
(Name & Designation)
With the seal of the tenderer

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Financial Offer Format in Excel “BOQ”

Sl. Payment Mode No. of Unit of Transaction Commission Total commission
transactions commission Amount (Rs.) charges offered charges in Rs.
charges by bidder
Sl. 1to3=3*6
Sl. 1to3 in Rs. &
P. and Sl. 4=5*6/100

and Sl. 4 in %

1 2 3 4 5 6 7

1. Net Banking 796947 Rs. Per Bill 19690558398

2. BBPS & Other services:

all channels including
ECS, NECS, cash card 22697763180
11933735 Rs. Per Bill
and mobile
banking/application/walle
t etc.

3. Credit/ debit card (Up

1905763 Rs. per bill 21224485161
to Rs.5000)

4. % of
Credit/ Debit card
211751 transaction 2358276129
(Above Rs. 5000)
value

Total

Total in figures Rupees:-

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Selection of lowest price offer:-

a) For calculation of lowest price offer, aggregate of commission charges of all transactions under all
the payment modes, i.e. column (7)) of the BOQ shall be considered.

b) The bidder with least value of the aggregate of commission charges (in Rs.) of all transactions
under all the modes of payment and mentioned in BOQ shall be declared as L1.

*The No. of transactions in a year col. ((3) and transaction amount in col. (4) as mentioned in BOQ is
for calculation purposes for deciding of the lowest (L1) bidder only. The actual amount and no. of
transactions may increase/ decrease to any extent. However, the L1 rates as arrived after evaluation of
the financial bid as per procedure
dure outlined above need not be accepted by JVVNL out rightly.

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