RASHID ALI
+918840807806 | Email-rashidali281096@[Link]
Summary
Technical Support Specialist with a strong background in network security and infrastructure management. Experienced in
providing technical support for end-users, resolving escalated technical issues, and deploying VPN solutions and firewall rules.
Successfully Executed projects for network installation and configuration, improving system reliability and security, backups.
Aims to leverage technical expertise and problem-solving skills to enhance customer satisfaction and support operations.
Work Experience
Animesh Infonet
Technical Support Engineer Apr 2023 – Oct 2024
• In charge the organization's IT infrastructure, Installation and configuration of network devices like Switches, Routers,
Access Points, Firewall and computer systems, For improved system reliability and performance
• Specialized in configuring and managing Windows Server 2019/2022
• Collaborated with teams to ensure the installation and configuration of network and computer systems, leading to improved
team productivity and system integration
• Developed and enforced network security protocols to protect sensitive data and prevent unauthorized access
• Directed multiple major projects for the installation and configuration of network and computer systems.
• Lead six major projects with team of 10 to 15 team members, ensuring the successful installation and configuration of
network systems
• Overseeing the connection of all computers from ground zero to full completion within a tight time frame
• Installed and configured new hardware and software, resulting in a 30% increase in efficiency
• Led a cross-functional team of 10 to successfully completion of major system upgrade projects on time and within budget
• Provided technical support for end-users and resolved escalated technical issues
• Developed an automated system for software patching and updates, resulting in improved system reliability and security
• Plan, deploy and administer the backup system hardware and software
• Developed a Disaster Recovery Plan that ensures business continuity in the event of a system outage
• Proactive response to cybersecurity threats, vulnerabilities, events, and incidents, acting as a key technical contributor during
major security events
• Created a system for inventory management and asset tracking, improving efficiency across the organization
• Deploy workstations, servers, printers, scanners, firewalls, encryption systems, and appliance security systems
• Collaborated with Internet Service Providers (ISPs) to troubleshoot and resolve WAN link-related problems, minimizing
downtime and ensuring uninterrupted network connectivity
• Provided technical support to employees and customers using MS-Outlook and Windows Server, improving issue resolution
efficiency
• Conducted basic troubleshooting for individual user port-related issues, resolving connectivity problems and ensuring
smooth user experience
• Coordinated vendor relationships and negotiated for the latest machines and software, ensuring cost-effective procurement
and up-to-date technology
• Installation and Maintenance of Biomatrix systems such as CCTV and Fingerprint Access Devices.
Classplus
IT Executive Nov 2019 - Feb 2023
• Headed two major projects for installing and configuring network and computer systems, Installing Mikrotik and Cisco
Routers, Switches and firewall devices to enhance system efficiency
• Administered and completed the installation and configuration of network systems within a short time frame for Testbook
Noida Office with 10 team members, resulting in improved network reliability and reduced setup time
• Collaborated with a team to ensure the successful connection of all computers, which improved team productivity and
communication
• Deploy workstations, servers, printers, scanners, firewalls, encryption systems, and appliance security systems
• Proactive response to cybersecurity threats, vulnerabilities, events, and incidents, acting as a key technical contributor during
major security events
• Developed and maintained a comprehensive disaster recovery plan that minimized downtime in the event of a system failure
• Implemented a network monitoring system that improved system performance by 50%
• Plan, deploy and administer the backup system hardware and software
• Established an enterprise-wide system of data security protocols that ensured regulatory compliance and mitigated risk
• Automated the procurement process, resulting in a 60% reduction in costs
• Trained and mentored IT staff, resulting in improved technical capabilities and customer service
• Collaborated with Internet Service Providers (ISPs) to troubleshoot and resolve WAN link-related problems, minimizing
downtime and ensuring uninterrupted network connectivity
• Provided technical support to over 1000+ employees, enhancing their productivity and resolving technical issues efficiently
• Conducted basic troubleshooting for individual user port-related issues, resolving connectivity problems and ensuring
smooth user experience
• Coordinated vendor relationships by negotiating for the latest machines and software, ensuring cost-effective procurement
and up-to-date technology for the company
MAA TARA TRAIDERS
Computer Operator May 2015 - Jul 2016
• Developed and maintained a secure network and computer systems, ensuring data protection and security
• Collaborated with Internet Service Providers (ISPs) to troubleshoot and resolve WAN link-related problems, minimizing
downtime and ensuring uninterrupted network connectivity
• Installed and maintained all computer and telecommunications systems, improving system reliability and user satisfaction
• Monitored company inventory to keep stock levels and databases updated.
• Used analytical skills to break down problems, evaluate solutions, and make decisions, leading to more efficient problem-
solving processes
• Installed and configured switch ports, access points, DNS, and DHCP, enhancing network reliability and performance
Education
GLA University
Bachelor of Computer Application (BCA) Aug 2016 - Dec 2019
UP Board
Intermediate Aug 2013 - Dec 2015
UP Board
High School Aug 2011 - Dec 2013
Skills
Skills: IT project management, Cisco routers, network security, firewall administration, tasks management, employee relations,
installation and configuration of switches, routers, access points, computer software, hardware, network engineering, VPN
solutions, firewall rules, SAP ERP, cloud services
Network Engineering and Vendor Management: Aruba Routers and Switches configuration, UniFi HD Access Point
configuration, Mikrotik CCR1009 7G 1C Cloud Core Router configuration, Cisco POE 24/48 Port Switches and controller
configuration, Network Protocols / Technologies: Firewall, Switching Protocols - VTP, STP, VLAN, ARP, Ethernet,
EtherChannel, TCP/IP, DNS, DHCP, Routing, Switching, CCTV, Biomatrix Devices.
Operating System: Windows 7, Windows 10, Windows 11, MacOS, Linux
Server Configuration: Windows Server, Active Directory (AD), Microsoft Intune, Azure, G-Suit, MS-Outlook
Technical Tools: ServiceNow, Freshdesk
Virtualization: VMWARE, AWS, AZURE
Administration: GMAIL Tenant Administration Tasks, Mailbox, Backup and Recovery, Office-365