Operation Management Specific Roles
Chief Operating Officer (COO)
The COO is usually the second in
command at a firm or one of the highest-
ranking executive positions. They are
responsible for businesses' administrative
and operational functions.
Operations Manager
An operations manager oversees
day-to-day business processes to maximize
efficiency and effectiveness.
Sometimes known as the chief
operating officer for small companies.
Moreover, according to Investopedia, the
role of operation manager is:
Administration of business practices
to create the highest level of
efficiency possible
Converting materials and labor to
goods and services as efficiently as
possible
Balance costs with revenue to
maximize net operating profit
The Role of Operations Manager
1. A Big-Picture Perspective – An operation manager tends to have a big-picture
perspective for the company’s overall well-being. They need to identify the
company's needs and facilitate collaboration between departments. They resolve
conflicts, establish policies, and ensure critical decision-making benefits the
company. Hence, having good communication skills is a must.
2. Oversight of Financial Information and Budgets – They create and manage
budgets for different departments. They monitor expenses, perform cost-benefit
analyses, and ensure peak production efficiency.
3. Supply Chain and Inventory Management – Another job of the operation
manager is to oversee the flow of materials and finished products to ensure
continuous operation. Also, manage the inventory, making adjustments to supply
chain processes if necessary.
4. Workflow and Staffing – An operations manager collaborates with human
resources for hiring, training, and disciplinary matters. They adjust workflows and
reassign tasks to optimize efficiency.
5. Operations Manager in Various Industries – In large companies, they may
focus on a particular department such as HR operations, handling budgets, policy
creation, training, compliance, and technology procurement.
6. Managing in a Small Operation - For smaller businesses, the role might involve
a broader scope, including finances, staffing, marketing, and goal-setting.