UNIVERSITY OF ECONOMIC AND LAW
Course
LOGISTICS
Instructor: Dr. Nguyễn Duy Quang
Email: quangnd@[Link]
2024
Vrije Universiteit Amsterdam
CHAPTER 10. REVERSE LOGISTICS
Reverse logistics
Gartner’s framework for reverse logistics and returns
management
Industry reports
Closed-loop supply chains
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REVERSE LOGISTICS
Reverse logistics is a specialized segment of logistics focusing on
the movement and management of products and resources
after the sale and after delivery to the customer (CSCMP)
Why are products returned?
How to optimize reverse logistics?
Should reverse logistics be outsourced to 3rd party?
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REVERSE LOGISTICS
Source: Blumberg (2005)
Vrije Universiteit Amsterdam
ACTORS IN THE RECOVERY PROCESSES
Retail companies
Original equipment manufacturers (OEMs)
Government or authorities
Private waste management and product return companies
Traders of recovered products or recycled materials
Re-processors, transforming returned products into (re-)usable forms
Customers
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GARTNER’S FRAMEWORK FOR REVERSE LOGISTICS & RETURNS MANAGEMENT
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OPERATIONAL ACTIVITIES
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STRATEGIC ACTIVITIES
Internal strategy: all strategic activities related to the internal
organization, alignment and management of reverse logistic and
returns
Customer strategy: all customer-related strategic activities within
reverse logistics and returns management
Supplier strategy: all supplier related strategic activities within
reverse logistics and returns management
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ADJACENT ACTIVITIES
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CLOSED-LOOP SUPPLY CHAINS
Closed-loop supply chain management is “the design,
control, and operation of a system to maximize value
creation over the entire lifecycle of a product with dynamic
recovery of value from different types and volumes of
returns over time.”
Vrije Universiteit Amsterdam