Blanca Izamar is a Honduran bilingual medical doctor with almost two years of clinical experience.

Additionally, she has worked in bilingual customer support and administrative roles with US-based
companies. She operated as a Tech-support agent for a couple of months while she was still a
student and later, she worked remotely as a sale’s virtual administrative assistant for a US-based
company for six months. Delving into her clinical experience, she worked for 1 year as a general
practitioner in a public hospital and later, six months in two private hospitals simultaneously as a
medical doctor in the emergency room, hospitalization rooms, and external consultations. She
expressed she’d love the opportunity to work remotely in a health-related area and get to know
North American physicians. She believes working along with you will be very enriching. Blanca states
she is detail-oriented, responsible accountable, helpful, honest, proactive, and very empathetic. She
is used to working under pressure, has leadership skills, and is a good team player. Her
administrative assistant experience and clinical background make her a great candidate for this role.
She knows the medical terminology and the importance and responsibilities of working in health-
related areas.

Tasks Experience:

Calendar Management & Appointment Setting:

During her previous role as a virtual assistant, one of her duties was scheduling meetings for sales
calls with potential clients using Calendly and the Zoho calendar. She also had to send them the
zoom link for the video call meeting, and later send them reminders about the meeting using Ring
Central as a VoIP service or Zoho Mail. She is also used to work with the Google calendar daily and
Time Tree for personal appointments.

During my previous role at the telemedicine company, one of my duties was to schedule
appointments for patients to be evaluated by a primary care doctor in one of several remote
communities to link each case to the proper higher specialty physician.

Data Entry & CRM / EMR Management

She has experience with salesforce and CRM while she worked for the US based companies. She has
experience with an EMR system called LOLCLI, for which she was trained in one of the private
hospitals she worked for. However, she is open to learning other EMR systems. She is Tech savvy and
a fast learner.

I have experience with CRM while I worked at the telemedicine company and in private practice in
primary care medicine. I’m open to learn how to use other CMR system. I’m Tech Savvy and a fast
learner.

3. Gathering Client’s Info & Obtaining Documents

She has experience gathering information over the phone and managing documents in google docs,
Microsoft Suite, Zoho Docs, and CRM. She is a fast learner and is prone to use other required apps or
software if needed.

4. Live Interpreting & Translation

She is capable of translations and interpretations since she had a bilingual education since
kindergarten and has a C2 EFSET proficiency test result. During her experience as an ER doctor ,
multiple times she had to communicate with English-speaking patients and translate everything for
the nurses and the specialist.
5. Patient Onboarding & Follow-Ups

She got trained for creating email templates for the follow-ups and personalizing them according to
the situation when working for a US-based company. One of her roles while working as an
administrative assistant was following up with clients through emails or phone calls. She has the
clinical knowledge and experience to know how to approach to patients in an empathetic, yet
responsible way.

I’ve been trained to create email templates for follow-ups and how to personalize them according to
the situation when working at a telemedicine company. As a primary care doctor at a private
practice, one of my roles is to follow up with clients through emails or phone calls. I consider myself
to have the experience and clinical knowledge to approach patients in an empathetic yet responsible
way.

6. Healthcare Customer Service

She had the experience of customer service in a Tech-support call center. Also, as a health provider,
she learned to be tolerant and de-escalate people's complaints with empathy. During her experience
as a virtual administrative assistant, she had to receive calls from clients and kindly help them.

Customer Service & Support

I have experience in customer service in Patients Support in a Telemedicine Company. I used to reply
to between 25-36 calls daily to schedule patient appointments and assessments. Also, as a health
provider, I learned to be tolerant and de-escalate people’s complaints with empathy and kind words.

7. General Admin Support

Working as a virtual assistant taught her skills for being organized and being an efficient
administrator of time, responsibilities, documents, and information.

8. Patient Care and Telemedicine

She has clinical and administrative experience that will allow her to be an ideal virtual health
assistant.

She agrees and preaches HIPAA compliance in patient-doctor relationship in her clinical practice.

She has experience with Telemedicine, because during the pandemic she helped her family and friends
with mild Covid-19 remotely giving the guidance about lab tests, symptom treatments and when to
attend a hospital.

9. Health Insurance Claims, Billing & Coordination

Blanca has experience working with insurance documentation in Honduras in private hospitals. She
is willing to study and learn the rules for US insurances.
Patient Tracking & Project Management

As a doctor, she knows the importance of a patient’s personal and health information. It is part of
the Hippocratic Oath. Blanca says one of the most sensitive and important aspects of health is
keeping the patient’s information confidential.

She has the administrative experience that can allow her to have a good track of daily activities.

Upsell to Existing Clients

She is very sympathetic and learned a few tips from the sales representatives she worked for when
working as a sale’s virtual assistant.

I’m very sympathetic and learned a few tips from sales representatives when I worked when I was a
teenager at a family business. Additionally, I understand that pregnancy is a unique and
extraordinary moment where an entire family and even a community are excited about the arrival of
a new healthy member. Through your additional services, we can give them the reassurance they
need and even prepare them otherwise.

2. Patient Appointment Setting

During a past role at a Telemedicine Company, one of my duties was to schedule
appointments for patients, especially over the phone and WhatsApp. The
Telemedicine Company had its own EMR system. However, I’m eager to learn how to
use any software you’re comfortable with.

5. Health Insurance Claims, Billing & Coordination

I have experience working with insurance documentation in Honduras for private
hospitals. Most of the Honduran health System is publicly funded. However, a minor
population uses insurance coverage, especially in private practice. To effectively bill
a patient, I must confirm through phone calls the specific details of their coverage
and get authorization from the insurance company and the patient to create a
detailed invoice before the patient gets to pay using cash, credit or debit cards, or
bank transactions through phone apps. I’m willing to study and learn the rules of US
Insurance System and the billing process.