RUDRISH BIST
SOFTWARE APPLICATION SUPPORT ENGINEER
MY CONTACTS
rudrishbist1@[Link] CAREER OBJECTIVE
+917830605832 I am looking for a challenging role in a reputable organization to utilize my
technical, database, and management skills for the growth of the
TECHNICAL SKILLS organization as well as to enhance my knowledge about new and emerging
trends in the IT sector.
Parivesh Portal (1.0 & 2.0)
E-Office PROFILE SUMMARY
GeM Portal
Over 3.3 years of experience as a Software Application Support Engineer.
Microsoft Power BI
Sound knowledge of Web Applications & Operating Systems.
Microsoft SQL Server
Ability to learn about new Software Application & Hardware.
Data Modeling
Skilled in conducting analysis of technical issues.
Data Visualization Knowledge and firsthand experience in creating Power BI Reports and
ETL (Power Query Editor) Dashboards.
Power Query Creating Data visualization BI dashboard from various data sources.
RLS Good Knowledge on Power BI Data Modeling and Data Warehousing
DAX concepts like Star Schema, Snow Flake Schema.
Ms Word Create customize charts and custom calculations as per requirements.
Ms Excel Ability to diagnose & troubleshoot technical issues.
Ms Powerpoint
A team player with excellent communication skills.
Analyzing software application functionality and suggesting improvements
Power BI Gateway
and recommending solutions to technical issues.
EDUCATION Designing and maintaining expertise in the flow application process and
systems related to the company.
Bachelors of Computer Keeping a record of configuration changes and scheduling application
Application from O.I.M.T updates.
Rishikesh Maintaining and updating technical documents and procedures.
Working knowledge of office equipment.
LANGUAGES KNOWN Excellent organizational and time management skills.
Knowledge and firsthand experience of preparation and submission of
Hindi
forest diversion proposal through PARIVESH Portal.
English
Expertise in working in challenging environments with restricted timelines.
HOBBIES WORK EXPERIENCE
Playing Cricket, Volleyball
Currently working as Software Application Support Engineer in
& Football
Watching Movies
Ministry of Environment, Forests & Climate Change, Sub-Office,
Raipur, Chhattisgarh. (Since July 2021- Present).
Creating Power BI Reports and Dashboard using various Import modes.
Use power query editor (ETL Tool) for transform the data and load it into
Power BI Desktop.
Worked on selection of charts based on various subject areas.
Worked probable filters and actions to make visualization more interactive.
Created various info icons to get clear visualization.
Performing MTD, QTD, YTD calculations etc.
Creating Row level security with Power BI and integration with Power BI
service portal. Working on KPI based visualization to make the project
clearer to the end users.
Identifying solution related with software and hardware technical issues.
Troubleshooting & diagnosing account setup & network configuration
related issues.
Providing prompt technical assistance to end-users with application
related issues.
Logging and documenting reported issues in a support ticketing system.
Monitoring application performance, availability, and security.
Collaborating closely with development teams and other stakeholder to
solve issues.
Providing training to end users and monitoring application performance
and identifying performance bottlenecks.
Identifying the root cause of Software Application & Technical problem by
connecting with clients.
Providing technical assistance to clients via phone calls, emails & chats &
Escalation of technical issues to respective teams.
Preparing timely reports & providing accurate and prompt feedback to
clients.
Assisting in integrating applications with other software systems.
Maintaining comprehensive technical documentation
Seeking opportunities to improve support processes and enhance
customer satisfaction.
Ensuring proper logging of all technical issues & prioritizing open issues.
Maintain good relationship with clients.
Expertise in using E-Office & Parivesh Portal.
Operating Parivesh Portal and uploading FC Proposals Stage-I, II letters,
EDS Letters and REC Meeting Notice, agenda and Minutes of the
Meeting.
Using the GEM interface to operate, purchase all office supplies and
stationery, and create payment sanction orders.
Resolving the PARIVESH Portal and E-office issues with the help of
Concern Authority of NIC (Calling & Mailing).
Technical Support in the official meeting like REC & FRCM Meetings.
ACCOMPLISHMENT
Certification in Web Designing from ACTC, Rishikesh, Uttarakhand from
October, 2016 to December, 2016.
Certification as a Web Developer from Esferasoft, Dehradun, Uttarakhand
from June, 2017 to July, 2017.
DECLARATION
I hereby declare that all the particulars given above are true to the best of my
knowledge and belief.
Place: Raipur, Chhattisgarh Rudrish Bist