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Housekeeping Management Report: Vietnam Hotel

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0% found this document useful (0 votes)
11 views2 pages

Housekeeping Management Report: Vietnam Hotel

Uploaded by

tuantaixuan2339
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

FINAL ASSIGNMENT

Subject Code and Title LOD212 – Housekeeping Management


Assessment Project
Individual/ Group Group
Length Minimum 3000 words report
LO1: To describe the role of the housekeeping department in
hotel operations, and explain the importance of effective
communication between housekeeping department and other
departments
LO2: To list and describe criteria for selection of materials and
Learning Outcomes
equipment for the hotel, for example, walls, floorings,
beddings, linen, carpets, etc.
LO10: To understand the responsibility of executive
housekeeping and how to manage efficiently departmental
human resource
Weight 30%
Submission By 11:55pm VN time, Via LMS
Total Marks 10 marks

Your Task:
You are required to create a report of accommodation based in Vietnam.

Assessment Context
The purpose of this project is to further students understanding of the role of housekeeping in
hotel management by analyzing a real business case. It will also allow students to identify a
range of hotel facilities, HK equipment and supplies that are part of housekeeping
management.

Assessment Instructions
Students are required to investigate one international hotel corporation, selected from the list
below:
• Accor
• Hyatt
• Marriott
• IHG
• Hilton

Research analysis should address the following:


1. Provide a brief overview of the history of the chosen organization. Consider the
establishment, growth and development of the organization, as well as its brands.
(Deadline: Friday, 14 Jan 2022)
2. Select one of their property operating in Vietnam and critically examine the following
areas of the hotel: location, room types, room rates, in-room amenities, provided
facilities and services, and outlets.

LOD212 – Housekeeping Management – Spring 2022


3. The current marketing plan focuses on attracting transient travelers for their 7-day
quarantine in your hotel. You are asked to design their quarantine journey. Recommend
and describe the specifications of the guest supplies needed for each guestroom for their
quarantine experience.
4. Briefly discuss at least two (2) emerging trends (consumer, economic, social,
technological, political, etc.) that are likely to have an impact on the HK operation of
the property in the future.
5. Consider the identified trends as potential opportunities for effective HK operation,
propose at least two (2) new strategies that property could implement in the future to
increase their profit/revenue.

Submission Instructions:

▪ Your submission should be in Harvard style citing, and referencing must be utilized
throughout the report.
▪ All assignments should be typed and 1.5-line spacing with 12-point font. The
assignment should be electronically submitted to the LMS site. Late assignments will
be grade penalized according to the conditions stated in the course syllabus.
▪ Please be noted that extensions cannot be granted by the lecturer after the submission
time.
▪ Grades will be adversely affected by poor formatting, layout, grammar, spelling and
any perceived lack of professional impact.

LOD212 – Housekeeping Management – Spring 2022

Common questions

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Executive housekeeping is responsible for staff recruitment, training, and performance management, directly impacting departmental efficiency. Efficient human resource management ensures that the staff is well-trained, motivated, and effectively allocated to meet the operational demands and service standards of the hotel, leading to enhanced guest experiences and operational optimization .

Poor formatting and grammar can undermine the report's perceived professionalism by making it difficult to read and understand, which may distract from the content's value. It can also suggest a lack of attention to detail, negatively affecting the credibility of the analysis and conclusions presented, ultimately impacting grades and professional reputation .

Examining the history of an international hotel corporation provides insights into its foundational values, strategic decisions over time, and brand evolution. Understanding how a corporation established itself and expanded can reveal the strengths that sustain its market position and inform future operational strategies and brand differentiation .

Essential guest supplies for a quarantine experience include high-quality bedding, personal hygiene products, in-room dining options, entertainment technologies, and communication tools. Selection should prioritize comfort, hygiene, and convenience, ensuring guests have their basic needs met easily and feel reassured during their stay .

Emerging trends such as increased sustainability demands and economic shifts affecting travel behavior can greatly impact housekeeping operations. These trends offer opportunities for improvement by encouraging hotels to adopt eco-friendly products and practices, potentially reducing costs and appealing to environmentally-conscious travelers, thereby increasing competitiveness and aligning with consumer expectations .

The submission requirements and grading criteria emphasize attention to detail, adherence to deadlines, and proper referencing, which are central to professionalism. These requirements ensure students demonstrate their ability to produce well-structured, properly researched, and format-compliant reports, reflecting the high standards expected in both academic and professional settings .

The choice of location can determine accessibility and appeal to different target markets, such as business travelers or tourists. Room types and amenities tailored to guest preferences impact perceived value and satisfaction, influencing booking decisions. By strategically selecting these elements, a hotel can strengthen its competitive position by aligning with market demands and differentiating itself from competitors .

Key criteria for selecting materials and equipment include durability, cost-effectiveness, ease of maintenance, aesthetic appeal, and safety standards. For example, walls may require materials that are easy to clean and resistant to wear, while floorings in high-traffic areas demand robust materials with anti-slip properties. Beddings must provide comfort and be easy to launder, ensuring hygiene and guest satisfaction .

The housekeeping department is responsible for maintaining cleanliness, aesthetic upkeep, and ensuring the comfort and safety of guests within hotel premises. Effective communication with other departments such as front office, maintenance, and food and beverage is crucial for coordinating guest services, managing room readiness, and handling guest requests efficiently, thereby enhancing overall guest satisfaction .

Hotels can implement strategies such as integrating smart technology to optimize resource use and enhance guest experience. Another strategy could involve developing partnerships with eco-friendly suppliers to offer green initiatives as a value-added service, attracting sustainability-minded guests. Both approaches can lead to cost savings and increased revenue by tapping into current trends .

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