Newbie (1/13/2024, 3:56:54 PM): Chats are monitored and recorded for quality
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Newbie (1/13/2024, 3:56:57 PM): Hi, I am an virtual assistant. How can I assist you
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Newbie (1/13/2024, 3:56:59 PM): Menu Options:
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undefined (1/13/2024, 3:57:09 PM): My order never arrived
Travaija R (1/13/2024, 3:57:49 PM): Hi, thank you for contacting New Balance, my
name is Travaija, how may I assist you today?
undefined (1/13/2024, 3:58:03 PM): My order never arrived
Travaija R (1/13/2024, 3:58:29 PM): I’m very sorry to hear that. May I ask you a
few questions regarding this issue?
undefined (1/13/2024, 3:58:39 PM): yes
Travaija R (1/13/2024, 3:59:15 PM): May I have your order number?
undefined (1/13/2024, 4:00:10 PM): U01195732
Travaija R (1/13/2024, 4:00:57 PM): Thank you. Please verify your name, zip code,
and email.
undefined (1/13/2024, 4:01:42 PM): jeneba savage, jenebasav@[Link] and 20708
Travaija R (1/13/2024, 4:02:21 PM): Thank you. One moment please.
undefined (1/13/2024, 4:03:08 PM): okay
Travaija R (1/13/2024, 4:04:48 PM): We're sorry that you have not yet received your
package. I have submitted a request to our shipping department so they can
investigate the issue. We will conduct a trace for this order so we can attempt to
locate it and reship it out to you, if we are unable to locate the order or if the
order was not deliverable, we will issue you a full refund for the lost parcel. We
will email you with an update within 15 business days.
undefined (1/13/2024, 4:05:20 PM): okay thanks
Travaija R (1/13/2024, 4:05:45 PM): A UPS trace can take up to 8 -15 business days.
We will provide an update once we have received a response from UPS via email with
the next steps.
Travaija R (1/13/2024, 4:06:16 PM): You will receive an email about your trace
being submitted within the next 15 minutes.
Travaija R (1/13/2024, 4:06:31 PM): Do you have any questions?
undefined (1/13/2024, 4:06:31 PM): okay thank you.
undefined (1/13/2024, 4:06:38 PM): no that’s all.
Travaija R (1/13/2024, 4:08:46 PM): We have a brief survey after this chat, Thank
you for shopping with New Balance. If there's nothing else, have a great day!