Credential Overview
The Salesforce Certified Administrator credential is designed for those who have experience as a Salesforce
Administrator. Candidates should possess broad knowledge of Salesforce applications, regularly configure and
manage Salesforce, and continuously look for ways their companies can get even more from additional features and
capabilities.
Here are some examples of the concepts you should understand to pass the exam:
Manage users, data, and security
Maintain and customize Sales Cloud and Service Cloud applications
Build reports, dashboards, and workflows
About the Exam
All proctored Salesforce certification exams can be scheduled as an onsite or online exam. Learn more
about scheduling an exam.
Quick facts about the exam:
60 multiple-choice questions*
110 minutes allotted to complete the exam
65% is the passing score
Registration fee is USD 200
Retake fee is USD 100
No hard-copy or online materials may be referenced during the exam
Available in English, French, German, Spanish and Brazilian Portuguese, additional details here
No prerequisites, however; Administration Essentials for New Admins (ADM 201), Administration Essentials for New
Administrators and Certification (ADM 201C), and Salesforce Proficiency Pack for Admins are recommended
The online course Preparing for Your Salesforce Administrator Certification (CRT-101) is also recommended
For a full exam outline, click here for the Exam Guide
*Please note that on occasion, Salesforce Certification may place a small number of unscored questions on an exam
in order to gather data on question performance. These unscored exam questions are in addition to the 60 scored
questions on your exam, and have no impact whatsoever on your final exam score.
Certified Administrator Mock Exam
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