Total Quality Management (alt.
code=MGMT510) (MGT510)
Multiple Choice Questions (MCQs)
Objective Questions
1. Which of the following refers to bridge the gaps in the
dispersion of quality and to attain the expected value?
1. Quality control
2. Quality assurance
3. Quality planning
4. Quality managing
2. Which of the following quality dimensionstells about the
ability to repair a product quickly and easily?
1. Serviceability
2. Aesthetic
3. Conformance
4. Feature
3. What is the number of principles in Dr. W. Edwards
Deming's quality principles?
1. 8
2. 10
3. 12
4. 14
4. Which of the following options can be used to assess
internal customer needs and to communicate internal
supplier capabilities?
1. Retailing concepts and tools
2. Marketing concepts and tools
3. Management concepts and tools
4. None of the given
5. Which of the following is a set of two or more
interrelated elements of any kind, not being an ultimate
indivisible element but a whole that can be divided into
parts?
1. Process thinking
2. Systems thinking
3. Analytical thinking
4. Divergent thinking
6. Customer value strategyincludes all the following
offers, EXCEPT:
1. Product characteristics
2. Mode of deliver
3. Flat hierarchy
4. Support services
7. What was the role of quality professionals during
1800s?
1. Troubleshooting and the application of statistical methods
2. Inspection, sorting, counting, and grading
3. Quality measurement, quality planning, and program
design
4. Goal setting, education and training, and program design
8. Which of the following models value stability?
1. Organism model
2. Mechanistic model
3. Cultural model
4. Total Quality model
9. Long term growth is the goal of which of the following
model
1. Mechanistic Model
2. Organic Model
3. Structural Model
4. Unstructured Model
10. Internal customers of the organization are
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11. In traditional management, motivation is often
analogous to which of the following models?
[Link] X
[Link] Y
[Link] of needs
[Link] theory
12. Total organization excellence (TOE) can be done for
which of the following?
[Link] people
[Link] people
[Link] people
[Link] staff members
13. Which one of the following depicts conformance - a
dimension of quality?
1. Exterior finish
2. Meeting specifications
3. Brand name
4. Ease of repair
14. During which century, the manufacturers began to
include quality processes in quality practices?
1. 17th century
2. 18th century
3. 19th century
4. 20th century
15. MBNQA has been one of the most powerful
catalysts of total quality in the United States. This
award is named after:
1. Deming
2. Taguchi
3. Baldrige
4. Juran
16. Which of the following shows that how does
product feel, look and sound?
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17. Which stage in the Shewhart Cycle implements the
change on a small scale?
1. Do stage
2. Act stage
3. Plan stage
4. Check stage
18. All of the following are the quality assurance
activities of the Company-wide Quality Control EXCEPT:
1. Market research
2. Research and development
3. Inspection and sales
4. Marketing and distribution
19. Which of the following is not included in cost of
quality?
1. Prevention
2. Appraisal
3. Prerogative Attitude
4. Internal & External Failure
20. In EFQM model, which of the following are caused
by 'Enablers'?
1. Profits
2. Losses
3. Results
4. Strategies
21. All of the following are the grounds to give birth to
total quality approach EXCEPT:
1. Obsession with quantity
2. Confusion and poor leadership
3. One employee in charge
4. Political disorder
22. When did the factory system start?
1.
In the mid 1650s
2.
In the mid 1700s
3.
In the mid 1750s
4.
In the mid 1800s
23. Which of the following statements, in relation to
variation, is TRUE for people failing to understand the
components of Profound Knowledge?
1. They see events as individuals’ incidents rather than the
net result of many interactions and interdependent forces
2. They do not know the difference between prediction,
forecasting, and guesswork
3. They create cynicism, demoralization, de-motivation,
guilt, resentment, burnout, craziness, and turnover
4. They do not understand the difference between
improvement and change
24. From the total quality perspective, there is an
emphasis on continuous improvement of which of the
following?
1.
Products and people only
2.
Processes and people only
3.
Products, processes and purpose
4.
Products, processes and people
25. What was the traditional view of quality for
employees who follow orders given by supervisors and
managers?
1. Active
2. Proactive
3. Passive
4. Vigorous
26. All of the following are the examples of internal
failure costs EXCEPT:
1. Scrap
2. Rework
3. Material review
4. Cost to plan for quality
27. Dimension of quality in manufacturing sector are
1.
Performance, Time & Reliability
2.
Features, Durable & Completeness
3.
Performance, Durable & Aesthetics
4.
Aesthetics, Perceived Quality & Responsiveness
28. Whose concepts are referred to as statistical
quality control (SQC)?
1.
Shewhart’s
2.
Deming’s
3.
Juran’s
4.
Crosby’s
29. Quality assurance is usually associated with which
of the following activities?
1. Measurement and inspection
2. Specialization activities
3. Support services
4. None of the given
30. Which of the following results in low costs?
1.
High productivity and high capacity utilization
2.
Low productivity and low capacity utilization
3.
Low productivity and high capacity utilization
4.
High productivity and low capacity utilization
31. Participants of the meeting should ________ carefully
the points of meeting.
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32. Which one of the following is not included in the
concept of quality?
[Link] by definition
[Link] by philosophy
[Link] by technology
[Link] by attitude
33. Total quality view is that 80 percent of quality
problems are due to which of the following options?
1. Employee's fault
2. Production's fault
3. Customer's fault
4. Management's fault
34. In traditional management, performance appraisal,
recognition, and reward systems place people in which
of the following environment?
1. Social environment
2. Political environment
3. External competitive environment
4. Internal competitive environment