Good morning Mrs. Uyen.
In the terms of the speaking test today, I would like to express how
good communication can help avoid misunderstanding in workplace. This is such an important
topic as communication is the foundation of any successful business as well as an essential skill
that everyone has to acquire in order to have a prosperous career.
So, let’s begin the speaking test by understanding why misunderstandings happen. Most of the
time, it takes place as people don’t share enough information, or they don’t express themselves
clearly. Other times, it could be due to cultural differences, assumptions, or even emotions
getting in the way. For instance, a team member send a vague email about a project deadline and
if the message isn’t clear, the rest of the team might get confused and miss the deadline.
So, how can good communication can help avoid situations like this? Here are my three
strategies: being clear and concise, practicing active listening, and using the right communication
tools.
Firstly, being clear and concise is essential. When we communicate, it is important to use simple
language and avoid unnecessary jargon. For example, if I am assigning a task, I have to make
sure to explain what needs to be done, by whom, and by when. Instead of saying “finish it soon”
or something foggy like that, say “complete it by Friday 5P.M”. This can help people know
exactly what is expected.
Secondly, active listening can create a huge difference. Often, people focus more on what they
want to say rather than truly listen to their colleagues. Active listening means paying full
attention, asking questions to clarify problems, and repeating key points to confirm
understanding. Let say my manager give me instructions for a new project, I can respond by
summarizing: “So, you want me to prepare a presentation on supply chain by the next
Wednesday, correct?” this can ensure there is no misunderstanding.
Last but not least, using the right communication tools is crucial, especially in modern
workplaces where technology exists everywhere. Tools like emails, video meetings, or chat
platforms can help workers a lot in communicating with their partners, but it is important to
choose the right one for each situation. For example, if the issue is complex, an online meeting or
a video call is preferred as I can easily express, explain as well as consider my opinion directly
with my business partner instead of sending emails in which my point is fixed, can not be
changed until the next email. However, if the need is sharing detailed instructions or updates,
emails can suit better.
To sum up, good communication is key to avoid misunderstanding in workplaces. By being clear
and concise, practicing active listening, and choosing the right communication tools, we can
create a smoother, more productive work environment. Good communication is not only saving
time, but also avoiding frustration as well as building stronger and tightening teams.