Latest HyperCore Software Version - 9.4.

17 GA
TABLE OF CONTENTS
TABLE OF CONTENTS 2

DEFINITIONS 3

SC//HYPERCORE SOFTWARE LICENSING 4

TESTED SYSTEM LIMITS 5

PRODUCT LIFE CYCLE REFERENCE 6

SC//HYPERCORE SOFTWARE SUPPORT 7

VM GUEST OPERATING SYSTEM SUPPORT 8

Linux / UNIX 8
Windows 8

SC//HYPERCORE REPLICATION SUPPORT 9

SC//HYPERCORE BROWSER SUPPORT 11

FEEDBACK & SUPPORT 12

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DEFINITIONS
SUPPORTED
Scale Computing will fully support and troubleshoot the operation of the SC//HyperCore system related to any supported operating systems and
configurations. Scale Computing may document environment specific configurations and best practices as well as performance optimizations. Scale
Computing may provide certified configurations with the operating system vendor where applicable.

UNSUPPORTED
Scale Computing will support and troubleshoot the operation of SC//Platform components only. Environment specific configurations and best practices
may not be available, including performance optimizations. Scale Computing does not routinely test these configurations and will typically not be able
to re-create issues specific to these environments for troubleshooting.

TERMINOLOGY
Definition

Single Node System (SNS) A single node initialized as an individual entity.

Cluster A minimum of 3 nodes initialized together as an individual entity.
SC//HyperCore’s capability to pool different drive types as different levels of storage. All spinning disks are in one tier
Tiering while all SSD disks are in a separate tier. This enables an administrator to customize access to the separate storage pools
at the virtual disk level for each VM.
Non-Tiered Node A node model that contains 100% spinning drives and no SSD drives.
Tiered Node A node model that contains 25% SSD drives and 75% spinning drives.
Flash Node A node model that contains 100% SSD drives and no spinning drives.
SC//HyperCore operating system, the custom-built storage, virtualization, and intelligence layers powering the
SC//HyperCore
SC//Platform experience.

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SC//HYPERCORE SOFTWARE LICENSING
Scale Computing offers multiple software licensing options to meet a variety of use cases, from our standard SC//HyperCore license to our
SC//HyperCore Limited licenses for more focused workloads. The standard SC//HyperCore Software license has no usage or functionality restrictions,
and is split into a CPU core-based pricing model for the standard use case, and a cluster-based pricing model for Edge computing and MSP usage. The
SC//HyperCore Limited license is intended for use in dedicated BRS or Video Surveillance environments.

SC//HyperCore SC//HyperCore Limited

License Type SC//HyperCore SC//HyperCore “Site” License BRS Video Surveillance

Pricing Core-based Cluster-based Core-based Core-based

Use Case Standard HCI Edge MSP Backup/DR Video Surveillance

License None < 15 VMs < 5 VMs No Replication No Replication

Limitations
Minimum 10 Minimum 1 Acronis Backup/DR Video/Access Control
Qualified Clusters Qualified Cluster Required Workloads Only

Please note that SC//HyperCore versions and system updates are equivalent between the SC//HyperCore Software and SC//HyperCore Limited licenses;
only the restrictions noted in License Limitations will apply. If you have any questions regarding SC//HyperCore Software Licensing, please reach out to
your Scale Computing Sales Representative, or salesteam@[Link].

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 TESTED SYSTEM LIMITS
Supported Unsupported

Virtual Disk - Capacity Virtual Disk - Count Virtual Disk - Upload

No Minimum No Minimum Uploaded virtual disks must not be compressed files - please verify that the
16 TB Maximum virtual disk being uploaded is not in a compressed format.
26 Maximum

Virtual NIC - Count

No Minimum
8 Maximum
SC//HyperCore System Replication SC//HyperCore System Replication
1 to 1 (One System’s VMs To/From One Other System) 1 to Many (Same VM from One System to Multiple Systems)
1 to Many (Different VMs from One System to Multiple Systems)
Many to 1 For more than 25 Source systems replicating to a single Target system,
contact Scale Computing to discuss your use case.
In all instances, a maximum of 25 systems can replicate to a single Target
system.
VM Imports and Exports VM Imports and Exports
QCOW2 v3 is supported on SC//HyperCore 7.2+. N/A

Up to SMBv3 is supported for SC//HyperCore VM export destinations on N/A

software version 8.0+.
E1000/IDE/Compatibility drivers are only supported for the initial migration
E1000/IDE/Compatibility drivers are supported for the initial migration to to SC//HyperCore unless otherwise recommended by ScaleCare Support.
SC//HyperCore unless stated by ScaleCare Support. The latest
VirtIO/performance drivers should be used for full support.

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PRODUCT LIFE CYCLE REFERENCE
Scale Computing employs life cycle policies around software and hardware to ensure the latest capabilities and features are made available to
customers.
Detail

Announcement to customers that the specific product will be entering the end of life cycle.
End of Life Announcement
Initiates the "last time buy" period before the official End of Sale date.
The date when the specific product will no longer be offered on the Scale Computing price list for purchase.
End of Sale Initiates the "full support" period where customers are given the final chance to renew and/or extend their support contract for full support
(hardware and software) before the official End of Support Renewal date.
The date when the specific product's full support option (hardware and software) will no longer be offered on the Scale
Computing price list for purchase.

Customers with full support contracts will be honored to the contract completion date.
End of Support Renewal
Initiates the "limited support" period where software patches and updates may be limited or end completely. Software support will be
offered in a "best effort" capacity given this limitation before the official End of Life / End of Support date. Hardware will not be supported
under the "limited support" contract and will need to be purchased separately in the event of a failure.

End of Life The date when the product will no longer be supported (hardware or software) by Scale Computing.
End of Support Customers with full or limited support contracts will be honored to the contract completion date.

ACTIVE SOFTWARE END OF LIFE CYCLES

End of Life
End of Life Announcement End of Sale End of Support Renewal
End of Support
Workspot Partnership - 08/31/2018 10/11/2018 03/01/2023

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SC//HYPERCORE SOFTWARE SUPPORT
Scale Computing offers support on the latest two (2) General Availability (GA) software releases. Support is available for Unrestricted Availability (UA)
and Restricted Availability (RA) software released within the last twelve (12) months unless the software has since been replaced by its GA equivalent.

General Availability (GA) software is available through the SC//Platform interface for self-managed upgrades at the user's convenience.

Unrestricted Availability (UA) software is production ready software available through the SC//Platform interface for any systems already on the software path,
otherwise they may be scheduled with and applied by ScaleCare Support.

Restricted Availability (RA) software is production ready software upgrades available at ScaleCare Support's discretion; validation criteria may be applicable. Must
be scheduled with and applied by ScaleCare Support.

LATEST SUPPORTED SC//HYPERCORE RELEASES

Version Availability Date

9.2.27 General Availability January 2024

9.4.17 General Availability August 2024

For prior versions, please see our SC//Hypercore Software Support Chart reference sheet.

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SCALE COMPUTING FLEET MANAGER
SC//Fleet Manager is the primary interface for managing an entire SC//Platform deployment, from the Enterprise level to the Edge. As of HyperCore
version 9.1.7, SC//Platform systems are able to communicate with the SC//Fleet Manager platform, allowing detailed system visibility and management
via web browser. SC//Fleet Manager is always actively supported, and always running the latest updates, requiring no action on the user side to ensure
the latest features are available. See below for feature requirements and software considerations when accessing and working with SC//Fleet Manager.

UPDATED NETWORKING REQUIREMENTS (HYPERCORE 9.4.5+)

For HyperCore versions 9.4.5 and later, the Fleet Manager networking requirements have been simplified:

● Only TCP port 443 needs to be open.

● The static IP address [Link] ([Link]) must be whitelisted.

This simplified setup will handle all Fleet Manager traffic, including connection, registration, and Secure Link functionality. Prior to version 9.4.5,
refer to the requirements listed below.

SC//HyperCore Requirements Networking Requirements Browser Support

Outbound Ports: All modern browsers are supported by

TCP 443 SC//Fleet Manager
TCP/MQTT 8883
TCP 22 NOTE
Whitelist: The HyperCore web interface is not supported
SC//Fleet Manager Minimum HyperCore version 9.1.7+ in Safari.
[Link]
([Link])
[Link] Chrome or Firefox are
([Link]) recommended for the best
[Link] SC//Platform experience.

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VM GUEST OPERATING SYSTEM SUPPORT
Any guest operating system not listed may operate normally but is not tested for stability or functionality; minimal support assistance will be available.

Linux / UNIX1 Centos

Enterprise Linux
RHEL Enterprise
Linux
Ubuntu Server FreeBSD
SUSE Linux
Enterprise
Fedora

General Functionality and Versions Currently Versions Currently Versions Currently Versions Currently Versions Currently Versions Currently
Supported by the Supported by the Supported by the Supported by the Supported by the Supported by the
Features Manufacturer Manufacturer Manufacturer Manufacturer Manufacturer Manufacturer

Requires Guest Requires Guest Requires Guest Requires Guest Requires Guest Requires Guest
Virtual Disk Mount Display Agent2 Agent2 Agent2 Agent2 Agent2 Agent2

Virtual Disk Live Add and Delete Supported2 Supported2 Supported2 Supported2 Supported2 Supported2

VIRTIO Drivers Packaged Packaged Packaged Packaged Packaged Packaged

1
Kernel versions prior to 2.6.34 without appropriate patches expose an issue that causes the VM to hang after upgrading to HyperCore 7.6 and up. Ensure the appropriate kernel is in place
before upgrading.

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 Windows Windows 115,6
x64
Windows 10
x64

General Functionality and

BIOS/UEFI Supported BIOS/UEFI Supported
Features

Virtual Disk Mount Display Requires Guest Agent2 Requires Guest Agent2

Virtual Disk Live Add and Delete Supported2 Supported2

VIRTIO Drivers Scale Computing Version 0.1.141 Scale Computing Version 0.1.141
5
Requires HyperCore version 9.2.5+ - only Windows 11 versions prior to 22H2 are supported/functional.
6
Upgrades from Windows 10 to Windows 11 are not supported. Using Windows 11 on SC//Platform requires a clean Windows 11 installation.

Windows Server Server 2022

x643
Server 2019
x64
Server 2016
x64
BIOS/UEFI Supported BIOS/UEFI Supported BIOS/UEFI Supported
General Functionality and
Features Requires SC//HyperCore Requires SC//HyperCore Requires SC//HyperCore
Version 9.1.14+ Version 8.2+ Version 7.2+

Virtual Disk Mount Display Requires Guest Agent2 Requires Guest Agent2 Requires Guest Agent2

Virtual Disk Live Add and Delete Not Supported Supported2 Supported2

Scale Computing Version Scale Computing Version Scale Computing Version

VIRTIO Drivers 0.1.141 0.1.141 0.1.141
2
SC//HyperCore supported, but the guest OS may or may not support the functionality. IDE virtual disk types are NOT compatible with the feature.
3
HyperCore version 9.2.5+ includes the appropriate Windows Server 2022 drivers. Prior to HyperCore 9.2.5, the use of Server 2019 drivers is required for compatibility.

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SC//HYPERCORE REPLICATION SUPPORT
It is recommended that customers update target clusters before primary clusters when using remote connections and/or replication. It may be a required action to update to the latest
SC//HyperCore Software GA Release when troubleshooting issues with ScaleCare Support. 8.6.5 is the last "backwards compatible" software version regarding replication. Per best
practices, once a target system has been updated to a version of 8.8 or later, ALL systems, primary and targets, are required to be updated to 8.8 or later. No new replication jobs can be
initiated until all systems have been updated, although existing jobs will continue to run normally.

Target Cluster
v8.1.0 - 8.6.6
8.1.0 8.1.1 8.1.2 8.1.3 8.2.0 8.3.0 8.3.3 8.4.4 8.5.1 8.5.2 8.5.3 8.6.0 8.6.1 8.6.2 8.6.3 8.6.4 8.6.5 8.6.6
8.1.0 Yes Yes Yes Yes No No No No No No No No No No No No No No

8.1.1 Yes Yes Yes Yes No No No No No No No No No No No No No No

8.1.2 Yes Yes Yes Yes No No No No No No No No No No No No No No

8.1.3 Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
8.2.0 No No No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

8.3.0 No No No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

8.3.3 No No No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

8.4.4 No No No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

Source 8.5.1 No No No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Cluster 8.5.2 No No No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

8.5.3 No No No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

8.6.0 No No No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

8.6.1 No No No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

8.6.2 No No No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

8.6.3 No No No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

8.6.4 No No No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

8.6.5 No No No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

8.6.6 No No No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

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 Target Cluster
v8.8+
8.8.* 8.9.* 9.0.* 9.1.* 9.2.* 9.3.* 9.4.*

8.8.* Replication Supported Replication Not Supported

8.9.*

9.0.*

Source 9.1.*
Cluster
Replication
Not Replication Supported
Supported
9.2.*

9.3.*

9.4.*

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SC//HYPERCORE BROWSER SUPPORT
Chrome Firefox Microsoft Edge Safari

OS Windows, Mac OS X Windows, Mac OS X Windows Mac OS X

Version Latest Vendor Version Latest Vendor Version - -
Supported Yes Yes Yes No

NOTE: Accessing the HyperCore interface via iOS devices such as iPhones or iPads is not currently supported.

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FEEDBACK & SUPPORT
DOCUMENT FEEDBACK
Scale Computing welcomes your suggestions for improving our documentation. Please send your feedback to
documentation@[Link].

TECHNICAL SUPPORT AND RESOURCES

There are many technical support resources available for use. Access this document, and many others, at
[Link]

● Partner Portal - Partner and Distributor use only.

● User Community - Customer focused, including our online Forum.
● Hardware Support Guide

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