Senior Automation Analyst
Community Operations
Recommended Pro le & Level
S4 | Data Analytics Specialist IV
Locations
IND Hyderabad (13 Kondapur Village)
Job ID
135330
About the Role
The team known as CommOps Policy Developers, also referred to as COPD, undertakes the
essential task of "codifying" policies on a global scale, encompassing all touchpoints within the
support framework, and seamlessly integrating them with the Policy engine. This team is
responsible for the systematic implementation of policies across a diverse range of interfaces.
The candidate will work with a team of developers to create, maintain, and automate processes to
assist regional, and global operations. The role would require large collaboration with other team
members and stakeholders. The candidate needs to be a big-picture thinker and strategic partner.
They also need to demonstrate analytical thinking through data-driven decisions and possess the
technical know-how, fascination, and ability to work with your team to make a big impact.
What the Candidate Will Do:
• Develop and Optimize Automation Solutions: Lead the design, development, and
implementation of automations that enhance the ef ciency and effectiveness of our
customer support operations.
• Stakeholder Collaboration: Partner with global stakeholders across various teams, including
engineering, operations, and product for automation and ensure alignment with business
objectives.
• Mentorship and Leadership: Provide mentorship and guidance to junior team members,
fostering a culture of knowledge sharing, innovation, and professional growth within the
team.
• Innovation and Strategy: Stay ahead of industry trends in automation, and ensure to
incorporate these in your daily work
Basic Quali cations:
• 3-4 years of work experience in a similar role
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• Exceptional JavaScript knowledge with strong SQL background
• Ability to work with remote teams and across time zones to develop strategies and foster a
cohesive and creative work environment
• Ability to quickly learn and transfer knowledge to the team
• Strong communication and organization skills
• Effective people, program and stakeholder management skills
• Have a sense of ownership of the deliverables
• Capability to lead a team/vertical
• Experience with Agile Methodologies
Preferred Quali cations:
• Excellent SQL, Javascript Programming/coding skills and JSON data manipulation.
• Knowledge of code management via GIT
• Knowledge of Databases (Vertica, PostgreSQL)
• Knowledge of GraphQL &/or Lucid Charts is a plus
• Knowledge of JIRA
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