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Quiz on Information Systems and Strategy

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Quiz on Information Systems and Strategy

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Review Quiz Chap 3:


True or False questions:

1) From the point of view of economics, information systems technology can be viewed as a
factor of production that can be substituted for traditional capital and labor.

2) Customers are one of the competitive forces that affect an organization's ability to
compete.

3) In postindustrial organization authority increasingly relies on formal positions rather than


knowledge and competence.

4) In the strategy of product differentiation, information systems are used to enable new
products and services.

5) According to the behavioral definition, an organization is a stable, formal social structure


that takes resources from the environment and processes them to produce outputs.

Multiple Choices questions:

6) The interaction between information systems and organizations is influenced


A) primarily by the decision making of middle- and senior-managers.
B) by many factors, including structure, politics, culture, and environment.
C) by two main microeconomic forces: capital and labor.
D) primarily by the organization's business processes and culture.

7) All of the following are major features of organizations that impact the use of information
systems EXCEPT for
A) business processes.
B) environments.
C) goals.
D) agency costs.

8) Which of the following industries has a low barrier to entry?


A) automotive
B) computer chip
C) restaurant
D) airline

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9) Which of the following is NOT one of the competitive forces?
A) suppliers
B) other competitors
C) external environment
D) customers

10) To what competitive force did the printed newspaper industry succumb?
A) positioning and rivalry among competitors
B) low cost of entry
C) substitute products or services
D) customer's bargaining power

11) Which of the following can force a business and its competitors to compete on price
alone?
A) transparent marketplace
B) high product differentiation
C) poor process efficiency
D) demand control

12) A firm can exercise greater control over its suppliers by having
A) more suppliers.
B) fewer suppliers.
C) global suppliers.
D) local suppliers.

13) The four major types of competitive strategy are


A) low-cost leadership; substitute products and services; customers; and suppliers.
B) low-cost leadership; product differentiation; focus on market niche; and customer and
supplier intimacy.
C) new market entrants; substitute products and services; customers; and suppliers.
D) low-cost leadership; new market entrants; product differentiation; and focus on market
niche.

14) When a firm provides a specialized product or service for a narrow target market better
than competitors, they are using a ________ strategy.
A) product differentiation
B) market niche
C) mass customization
D) process efficiency

15) An information system can enable a company to focus on a market niche through
A) complex trend forecasting.
B) tailoring products to the client.
C) intensive product trend analysis.
D) intensive customer data analysis.

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16) The primary activities of a firm include
A) inbound logistics, operations, outbound logistics, sales and marketing, and service.
B) inbound logistics, operations, outbound logistics, technology, and service.
C) procurement, inbound logistics, operations, technology, and outbound logistics.
D) procurement, operations, technology, sales and marketing, and services.

17) Which of the following is one of the support activities in a firm's value chain?
A) inbound logistics
B) operations
C) sales and marketing
D) technology

18) The value chain model


A) categorizes five related advantages for adding value to a firm's products or services.
B) sees the supply chain as the primary activity for adding value.
C) categorizes four basic strategies a firm can use to enhance its value chain.
D) helps a firm identify points at which information technology can most effectively enhance
its competitive position.

19) Which of the following activities would you perform to measure and compare your
business processes to similar processes of other companies within your industry?
A) benchmarking
B) best practices
C) value chain analysis
D) strategic systems analysis

20) A collection of independent firms that use information technology to coordinate their
value chains to produce a product or service for a market collectively is called a(n)
A) industry value chain.
B) business ecosystem.
C) value web.
D) consortia.

Common questions

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Low barriers to entry, such as those seen in the restaurant industry , imply that it's easier for new competitors to enter the market. This increases competition and may lead businesses to focus on strategies such as differentiation and customer loyalty to maintain their market position, rather than solely relying on price competition.

Business ecosystems consist of independent firms using information technology to coordinate their value chains . IT facilitates these ecosystems by enabling seamless communication, data exchange, and collaborative innovation, contributing to collective efficiency and success in competing within their market.

The value chain model helps a firm identify points at which information technology can most effectively enhance its competitive position . By categorizing activities to understand where value can be added, firms can strategically implement IT solutions to improve efficiency, reduce costs, and offer better customer service, thereby gaining a competitive edge.

Information systems can enable a firm to focus on a market niche by providing the ability to perform intensive customer data analysis . This suggests that data plays a crucial role in strategic business practices by allowing firms to tailor their offerings specifically to meet the needs and preferences of a narrow market segment, thereby gaining competitive advantage.

Benchmarking involves measuring and comparing business processes to those of other companies within the industry . It is strategically important because it helps firms identify areas where they lag behind competitors, encourage improvement and innovation, and ensure they maintain competitive parity or achieve an advantage through continuous improvement.

An organization can achieve greater control over its suppliers by reducing the number of suppliers . This strategy increases the firm's leverage in negotiations, potentially lowering costs, improving quality, and ensuring supply chain reliability, which in turn enhances overall operational efficiency and competitiveness.

The printed newspaper industry was significantly challenged by substitute products or services , particularly digital media and online news platforms. This technological substitution reduced demand for print, as consumers shifted towards more readily accessible and often free digital content, thereby diminishing the industry's traditional revenue streams.

Primary activities such as sales and marketing contribute to competitive advantage by driving market demand and customer engagement . By effectively utilizing data and market insights to target the right audience and deliver compelling value propositions, firms can differentiate themselves, enhance customer loyalty, and increase market share.

Product differentiation involves using information systems to enable new products and services . These systems support competitive advantage by allowing firms to uniquely tailor products through data-driven insights and innovative technology integrations, setting them apart from competitors, and meeting specific customer needs more effectively.

The interaction between information systems and organizations is influenced by multiple factors, including structure, politics, culture, and environment . This complex relationship impacts organizational dynamics by determining how effectively information systems are integrated and utilized, which in turn can drive or hinder organizational development and innovation.

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