INTERVIEW SCHEDLUE
CUSTOMER SATISFACTION OF CANARA BANK IN ERODE DISTRICT
Research Scholar : Mr. A. Kannan
Supervisor : Dr. T.R. Ganesan
1. Sex : Male Female
2. Area where the respondent resides : Rural Urban
3. Age group of the respondents belongs to
<25 years 25-35 years 35-45 years 45-55 years Above 55 years
4. Occupation
Agri &
Business Professional Employed Student Others
allied
5. Educational Status
Below SSLC SSLC [Link] Graduate Post Graduate
6. Income per month:
Rs.10,000 -
< Rs.5,000 Rs.5,000-Rs.10,000 Rs.15,000 - Rs.20,000 >Rs.20,000
Rs.15,000
7. In how many banks, do you have accounts Accounts
8. Number of years as customer in the bank:
<2 years 2-4 years 4-8 years 8-10 years >10 years
9. Indicate the nature of account you are holding in the bank: Other than Savings Bank A/c:
Fixed Current Recurring Demat Others
[Link] the service/facilities available in the bank:
Locker Deposit Loans Foreign Ex Credit card Debit card
Pension DD / Cheque ATM Teller Others
[Link] the services availed by you:
Locker Deposit Loans Foreign Ex Credit card Debit card
Pension DD / Cheque ATM Teller Others
[Link] waiting time for transactions:
Deposit Withdrawal DD/FD ATM Others
Min. Min. Min. MM. MM.
[Link] on various services provided
Highly Highly
Service Reasonable Normal Unfair
Reasonable unfair
Bank timings
Waiting time for deposit
Waiting time for bank
Withdrawal
Waiting time for ATM
Withdrawal
DD / FD Time
Loan Application
formality
Loan Sanction time
Loan Disbursement time
Debit card providing
Making entries in the pass
book
Locker facility
1.,
Others
ses for various services:
Highly Highly
Service Reasonable Normal Unfair
Reasonable unfair
k charges
i interest rate
ithdrawal restriction
TM restrictions
)D/MT charges
,oan rate of interest
'enal interest provision
ocker facility charges
Others
5 Level of satisfaction regarding various bank services:
Highly Highly
Service Satisfied Normal Dissatisfied
satisfied dissatisfied
Bank Timings
Etank distance
/Official help in services
lInformation provided
Providing need details
/Providing correct direction
Approaching customers
Hearing complaints
Recording complaints
Redress measures ,
Appeal methods
4
Physical provisions
Rectifying errors
Collection of cheques
Collection charges
Nearness of ATM
Crowd in the bank
Crowd in ATM
Others
16. Any other matter: