EMOTIONS AND MOTIVES

BASIC EMOTIONS
> PAUL ECKMAN - the person who identified the six basic emotions during the
1970s. He suggested that we’re universally experienced in all human cultures. The emotions
he identified were happiness, sadness, disgust, fear, surprise, and anger. He later then
expanded his list of basic emotions to include such things as pride, shame,
embarrassment, and excitement.

1. HAPPINESS - often defined as a pleasant emotional state that is characterized by

feelings of contentment, joy, gratification, satisfaction, and well-being.
2. SADNESS - often defined as a transient emotional state characterized by feelings
of disappointment, grief, hopelessness, disinterest, and dampened mood.
3. FEAR - a powerful emotion that can also play an important role in survival. When
you face some sort of danger and experience fear, you go through what is known as
the fight or flight response.
4. DISGUST - can be displayed in a number of ways including: (1) Body language:
turning away from the object of disgust. (2) Physical reactions: such as vomiting or
retching. (3) Facial expressions: such as wrinkling the nose and curling the upper lip
5. ANGER - a particularly powerful emotion characterized by feelings of hostility,
agitation, frustration, and antagonism towards others.
6. SURPRISE - is usually quite brief and is characterized by a physiological startle
response following something unexpected.

FIVE QUALITIES OF EMOTIONAL INTELLIGENCE

1. SELF-REGULATION
- properly assessing and understanding the emotions of your audience,
self-regulation will help you decide how to react and respond in the right
direction.
2. MOTIVATION
- determining what keeps your employees and staff motivated. Motivation
strengthens the bond between leaders and employees in a way that keeping
employees motivated helps motivate the leader.
3. EMPATHY
- This quality lets you imagine yourself in the shoes of another, pushing you to
go that extra mile for either your employee or customer.
 4. SELF-AWARENESS
- The ability to understand and control one’s own emotions will ensure that
personal problems will neither directly nor indirectly affect working
relationships.
5. SOCIAL SKILLS
- allows one to develop effective communication, which will result in strong
relationships with other managers and employees. Social skill is founded on
listening, understanding, and knowing when to talk.

STRESS MANAGEMENT
● STRESS - a mental tension caused by demanding, taxing or burdensome
circumstances. It affects our mental state, mood, and physical health as well. When
we are very stressed, a hormone called cortisol is released into our bloodstream,
suppressing the functioning of our immune, digestive and reproductive systems.
That is why it is so important to practice stress management in order to keep our
minds and bodies healthy.
● STRESS MANAGEMENT - it consists of making changes to your life if you are in a
constant stressful situation, preventing stress by practicing self-care and
relaxation and managing your response to stressful situations when they do occur.

HOW TO COPE WITH STRESS

➢ IDENTIFY YOUR STRESS TRIGGERS
➢ TACKLE YOUR STRESS TRIGGERS
➢ SHARPEN YOUR TIME MANAGEMENT SKILLS
● Set realistic goals
● Make a priority list
● Protect your time
➢ KEEP PERSPECTIVE
● Get other’s points of view.
● Take a break.
● Take care of yourself.
● Try relaxation techniques.
● Make boundaries.
 PROJECTING A POSITIVE SOCIAL IMAGE

DEFINITION OF SOCIAL IMAGE

➔ SOCIAL IMAGE - A person’s social image is how they are perceived by others in a
society. Normally, people try to build more acceptance for themselves by caring
about what others think about them.

IMPORTANCE OF SOCIAL IMAGE

1. SOCIAL IMPRESSIONS - Most people keep an eye on the impressions that they
make on other people as they try to present themselves as they are.
2. A NATURAL HUMAN MOTIVE - Despite recent trends and how superficial or
inauthentic it is to care about other people’s opinions, trying to maintain a positive
social image is a natural, normal, and adaptive human motive. Humans need to be
accepted in their society to survive.
3. A WORLD WITHOUT SOCIAL IMAGE CONCERNS - If suddenly everyone
stopped caring about what others think, the world would face some dramatic
changes. The first thing would be that people stop grooming and staying clean
because they no longer care about the image they would convey with these things.

GOOD GROOMING AND PROPER HYGIENE

➔ PERSONAL HYGIENE - keeping the body clean, and helps prevent the spread of
germs.
➔ GROOMING - is caring for fingernails and hair examples of these activities would
be styling hair, shaving, trimming and painting fingernails.
➔ MAINTAINING GOOD HEALTH - also includes the following areas: Nutrition,
Leisure/recreation opportunities, sleep, and exercise. As you can see, there are
many factors that contribute to feeling and looking good. Feeling and looking good
are important to each individual’s emotional and physical wellbeing.
1. HAIR GROOMING
2. SHAVING
3. BATHING AND PERINEAL CARE

GROOMING POLICY IN HOSPITALITY AND TOURISM INDUSTRY

a. Hair: Clean, trimmed and neatly combed or arranged.
b. Facial Hair (men only): Freshly shaved, mustache or beard neatly trimmed.
c. Fingernails: Neat, clean and trimmed.
 d. Breath: Beware of foods which may leave breath odor. Beware of tobacco, alcohol
and coffee odor. Use a breath mint if needed.
e. Body: Freshly bathed/ showered. Use deodorant.
f. Make-up (women only): Use sparingly and be natural looking.
g. Jewelry - Wedding & engagement rings are permitted. One additional regular ring
also permitted

BODY LANGUAGE
➔ It speaks volumes. In addition to attire, dining etiquette, and handshakes, which are
extremely important in the job search, your body language and other non-verbal
cues communicate your thoughts, friendliness, level of confidence, and much more.
By using good body language and other professional behaviors, you project
confidence. CONFIDENCE is a set of behaviors you can learn and practice.
Consider your non-verbal cues when interacting with others and when others can
observe you even if you are not directly interacting.

PUBLIC SPEAKING
➔ a great way of building personality development on many levels, since improving
communication skills is helpful in almost every area of life.

BENEFITS OF PUBLIC SPEAKING

1. CAREER ADVANCEMENT
2. BOOST CONFIDENCE
3. CRITICAL THINKING
4. PERSONAL DEVELOPMENT
5. IMPROVE COMMUNICATION SKILLS
6. MAKE NEW SOCIAL CONNECTIONS
7. PERSONAL SATISFACTION
8. EXPAND YOUR PROFESSIONAL NETWORK
9. DEVELOP YOUR VOCABULARY AND FLUENCY
10. NO FEAR OF IMPROMPTU SPEAKING
11. BE A BETTER LISTENER
 PERFORMANCE APPRAISAL AND CAREER PATH
PERFORMANCE APPRAISAL
- a systematic and periodic process of measuring an individual’s work performance
against the established requirements of the job.
- It’s a subjective evaluation of the employee’s strengths and weaknesses,
relative worth to the organization, and future development potential.
- Performance appraisals are also called performance evaluations, performance
reviews, development discussions, or employee appraisals.
IMPORTANCE OF PERFORMANCE APPRAISAL
● They help supervisors plan promotions for solid, performing employees and dismiss
inefficient workers.
● They help the organization decide how to compensate the employees best. Also,
companies can use performance appraisal records to help determine extra benefits
and allowances.
● They can call attention to employee weaknesses and help set up training programs
in-house.
● The performance appraisals can help make changes in the selection process which
inevitably help hire better employees.
● Performance reviews effectively communicate the employee's performance status
and provide a great way to give feedback on how the employee is doing at their job.
CAREER PLANNING GOALS & PROCESS
- Career planning is the process of discovering educational, training and professional
opportunities that suit your interests, passions and goals. Career planning allows you
to outline your goals and reevaluate them as you progress.
1. SELF-ASSESSMENT
2. CAREER EXPLORATION
3. DETERMINING THE MATCH
4. CAREER IDENTIFICATION/MAKING THE CHOICE
5. TAKING ACTION
6. CAREER MANAGEMENT
PERSONAL INTERVIEW/MOCK INTERVIEW SESSION
- A resume is a formal document that a job applicant creates to itemize their
qualifications for a position. A resume is usually accompanied by a customized cover
letter in which the applicant expresses an interest in a specific job or company and
draws attention to the most relevant specifics on the resume.
WRITING A RESUME
1. Review resume examples for your industry
➢ Make it simple and easy to read
➢ Make it brief
➢ Include numbers.
2. Use a professional font
3. Include only the most relevant information and put the most important
information
4. Use active language
5. Call attention to important achievements
6. Only include subheadings and sections you need
7. Choose appropriate margins
8. Proofread and edit
SELF INTRODUCTION
➢ Knowing how to introduce yourself professionally has many advantages.
➢ An effective opening can make your conversation more engaging.
➢ Establishing yourself as an open, friendly and professional individual can create
opportunities for you throughout your career.
HOW TO INTRODUCE PROPERLY
1. State your purpose
2. Control your body language
3. Explain why you are valuable
4. Understand the culture
HOW TO PREPARE FOR MOCK INTERVIEW
➢ A mock interview mirrors an actual job interview. It gives you an opportunity to
practice what to say and do during an interview and get feedback. It's a practice,
but take it seriously like an actual job interview. Keep the following things in mind
to ace your mock interview:
● Choose the right mock interviewer.
● Choose a professional setting.
● Be early.
● Bring the necessary items.
● Dress smart and sharp.
● Prepare your answers to common interview questions, but don’t memorize
them.