SGHA

Standard Ground Handling

Agreement

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INTERNATIONAL AIR TRANSPORT ASSOCIATION

AHM 810

STANDARD GROUND HANDLING AGREEMENT

EFFECTIVE 1 JANUARY 2018

IATA Airport Handling Manual

AHM 810 January 2018
 AHM 810
IATA STANDARD GROUND HANDLING AGREEMENT

STANDARD GROUND HANDLING AGREEMENT (SGHA)

between:
and:
The agreement consists of:
MAIN AGREEMENT, and, as required,
ANNEX A (description of services)
ANNEX(ES) B (location(s), agreed services and charges)

CONTENTS OF MAIN AGREEMENT

DEFINITIONS AND TERMINOLOGY
ARTICLE 1 PROVISION OF SERVICES
ARTICLE 2 FAIR PRACTICES
ARTICLE 3 SUBCONTRACTING OF SERVICES
ARTICLE 4 CARRIER'S REPRESENTATION
ARTICLE 5 STANDARD OF WORK
ARTICLE 6 REMUNERATION
ARTICLE 7 ACCOUNTING AND PAYMENT
ARTICLE 8 LIABILITY AND INDEMNITY
ARTICLE 9 ARBITRATION
ARTICLE 10 STAMP DUTIES, REGISTRATION FEES
ARTICLE 11 DURATION, MODIFICATION AND TERMINATION
ARTICLE 12 AUTHORIZATION TO CONTRACT

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DEFINITIONS AND TERMINOLOGY
For the sake of clarity, the following definitions and terminology apply to the SGHA;
AIRPORT TERMINAL means all buildings used for arrival and departure handling of aircraft.
ARRANGE (or MAKE ARRANGEMENTS FOR) implies that the Handling Company will request an outside agency to perform the
service required. The charge of the outside agency shall be paid by the Carrier. The Handling Company assumes no liability
toward the Carrier for such arrangements.
CARGO means revenue cargo, and non-revenue cargo such as service cargo and company materials.
CARRIER'S REPRESENTATIVE means the individual or organization authorized by the Carrier to act on the Carrier's behalf in
matters concerning Article 4.
CO-ORDINATE means to collect and communicate operational information to the respective parties at the direction of the Carrier,
or the Carrier's Representative, as required to perform the services as contracted by the Carrier with Third Parties in the
respective Annex(es) B.
CARRIER'S AIRCRAFT means any aircraft owned, leased, chartered, hired or operated or otherwise utilized by or on behalf of
the Carrier and in respect of which the Carrier has either expressly or implicitly contracted, instructed or otherwise requested the
Handling Company to perform or carry out any ground handling service(s).
DEPARTURE CONTROL SYSTEM (DCS) means an automated method of performing check-in, capacity control, load control
and dispatch of flights.
DIRECT LOSS means a loss arising naturally or directly from an occurrence and which excludes remote, indirect, consequential,
or special losses or damages, such as loss of revenue or loss of profit.
ELECTRONIC DATA INTERCHANGE (EDI) means the computer-to-computer (application-to-application program processing)
transmission of business data in a standard format.
ICAO means International Civil Aviation Organization.
IATA means International Air Transport Association.
LIAISE means to communicate and maintain contact.
LOAD means any item carried in an aircraft other than is included in the basic operating weight.
LOADS means baggage, cargo, mail and any aircraft supplies including ballast.
PASSENGER(S) means any person(s) both revenue and non-revenue, except members of the crew, carried or to be carried in
an aircraft with the consent of the Carrier.
PROVIDE implies that the Handling Company itself assumes responsibility for the provision of the service required.
RECEIVING CARRIER means a carrier who receives Loads from a transferring carrier at a transfer point.
SPECIAL SHIPMENTS includes, but not limited to, perishables, live animals, valuables, vulnerable cargo, news material and
dangerous goods.
SPECIALIZED CARGO PRODUCTS includes but not limited to, express cargo, courier shipments and same day delivery.
STATION MANAGEMENT means management of Carrier's administrative and/or operational functions(s) within the scope
defined in the Annex B.
SUPERVISION means to oversee and direct the performance of the Services contracted by the Carrier with third parties, i.e.
companies who have a separate Annex B (or similar contract with the Carrier). The term Supervision shall not apply to the
Handling Company self-management of its own services or overseeing of the Handling Company's subcontractors.
TECHNICAL LANDING is a landing for other than commercial reasons where no physical change of Loads, Passenger and/or
crew occurs.
TICKET means either the document entitled “Passenger Ticket and Baggage Check” or the Electronic Ticket, in each case issued
by or on behalf of Carrier, and including Conditions of Contract, notices and the coupons contained in it. The itinerary/receipt is a
document or documents which forms part of the electronic tickets and contains the information and notices required.
TRANSIT FLIGHT is an aircraft making a landing for commercial reasons where a partial change of Loads, Passenger and/or
crew occurs. It should be noted that a change in the flight number of the same aircraft does not change the status of the flight.
TRUCK SERVICE means a service operated by truck on behalf of an airline carrying Loads documented in accordance with the
applicable IATA and/or ICAO rules, regulations and procedures. In the Main Agreement and in Annex A, the word “aircraft” will
read “truck” and “flight” will read “truck service” when it concerns the handling of a truck as meant under the above definitions.
TURNROUND FLIGHT is an aircraft terminating a flight and subsequently originating another flight following a complete change
of Loads, Passenger and/or crew.
UNIT LOAD DEVICES (ULDs) is either an aircraft pallet and pallet net combination, or an aircraft container. The purpose of the
unit is to enable individual pieces of cargo, baggage or mail to be assembled into a standard-sized unit to facilitate rapid loading
onto and offloading from aircraft having compatible handling and restraint systems which interface directly with the unit.

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MAIN AGREEMENT
An Agreement made between:
having its principal office at:
hereinafter referred to as ‘the Carrier’ or ‘the Handling Company’ as the case may be,
and:
having its principal office at:
hereinafter referred to as ‘the Handling Company’ or ‘the Carrier’, as the case may be,
the Carrier and/or the Handling Company may hereinafter be referred to as “the Party(ies)”
WHEREBY THE PARTIES AGREE AS FOLLOWS:

ARTICLE 1. PROVISION OF SERVICES

1.1 General
The Carrier and the Handling Company agree to give the highest importance to the compliance to all applicable laws and
regulations governing their activities and expects its agents and contractors to do the same.
Of particular concern are laws related to anti-bribery, anti-trust, data protection and labor relations (including but not limited to the
prohibition of child labor).
The Handling Company shall comply with, at all times, within the limits of its capabilities and shall deploy best efforts to make
sure its employees and sub-agents comply with:
• All laws and regulations applicable in its country of establishment and all other countries in which Services are provided
under this Agreement
• Applicable IATA and/or ICAO and/or other governing rules, regulation and procedures
• All international treaties and regulations that apply in general to commerce and in particular to the operation of aircraft,
transportation of passengers and air freight or mail
The Carrier and the Handling Company shall ensure that their respective personnel assigned to the performance of this
agreement are aware of all relevant legislation applicable to commerce in general, aircraft operation, passenger transport and air
freight.
Further, the Carrier and the Handling Company shall ensure that all their respective employees assigned to the performance of
this Agreement where applicable, shall be aware of the essentials of:
• Competition and antitrust regulations in its country of residence, establishment as well as such regulations with extraterritorial
application.
• The rules governing bribery, kick-backs, secret commissions and payments to government officials in its country of
residence, establishment as well as such regulations with extraterritorial application.
• Any other applicable law or regulation, whose breach or violation by a Party or its employees could cause damage to the
other Party or its employees.
It is not considered necessary or possible to specify every detail of the services it being generally understood what such services
comprise and the standards to be attained in their performance.

1.2 Documents for Ground Handling

Documents used for ground handling shall be the Handling Company's own documents, where applicable, provided these
documents comply with standardized formats that may apply under IATA and/or ICAO and/or other governing rules, regulations
and procedures.

1.3 Scheduled Flights

The Handling Company agrees to provide for the Carrier's Aircraft for flights operating on an agreed schedule at the location(s)
stated in the Annex(es) B, those services of Annex A as are listed in the Annex B for the respective locations. The Carr ier, in
turn, agrees to inform the Handling Company as soon as possible about any changes of schedule and/or frequencies and/or types
of aircraft. This should be done based on the IATA Standard Schedule Information Manual (SSIM).

1.4 Extra Flights

The Handling Company will also provide the services to the Carrier's Aircraft for flights in addition to the agreed schedule at the
same locations, provided that reasonable prior notice is given and the provision of such additional services will not prejudice
commitments already undertaken.

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1.5 Priority
The Handling Company shall, as far as possible, give priority to aircraft operating on schedule.

1.6 Emergency Assistance

It is the responsibility of the Handling Company to participate in local emergency response plan(s) in order to provide support to
the Carrier in the event of an emergency including but not limited to, forced landings, accidents or acts of violence.
Carrier will contact the Handling Company to establish the Carrier's needs in an emergency and provide the Handling Company
its current emergency procedures.
In the absence of Carrier instructions, in part or whole, the Handling Company shall follow its own emergency response plan(s).
In case of an emergency, the Handling Company shall without delay activate its local emergency plan(s) which includes the
immediate notification to the Carrier and establish open-line communications with the Carrier.
The Handling Company shall take all reasonable measures to assist passengers, crew and family members and to safeguard and
protect baggage, cargo and mail carried in the aircraft from loss or damage in co-operation with the relevant local authorities.
All documentation and information pertaining to the emergency is the property of the Carrier and shall be held confidential by the
Handling Company, unless such documentation and information is specifically required by applicable law or by governmental or
local authorities' regulations.
The Carrier shall reimburse the Handling Company for expenses and disbursements incurred in rendering such assistance.

1.7 Additional Services

As far as possible, the Handling Company will, upon request, provide to the Carrier additional services not set forth in the present
Agreement. Such services may be governed by special conditions to be agreed between the Parties.

1.8 Other Locations

In case of occasional flights of the Carrier's Aircraft at locations which are not designated in the present Agreement, where the
Handling Company maintains a ground handling organization, the Handling Company shall, on request, make every effort,
subject to the means locally available, to provide necessary services.

ARTICLE 2. FAIR PRACTICES

2.1 The Handling Company shall use its best efforts to protect the Carrier's confidential information and make it available for the
purposes of the Carrier only.
2.2 Neither Party to this Agreement shall disclose any information contained in Annex(es) B to outside parties without the prior
consent of the other Party, unless such information is specifically required by applicable law or by governmental or authorities'
regulations.

ARTICLE 3. SUBCONTRACTING OF SERVICES

3.1 The Handling Company is entitled to delegate any of the agreed services to subcontractors with the Carrier's prior written
consent. It is understood that, in this case, the Handling Company shall be responsible to the Carrier for the proper rendering of
such services as if they had been performed by the Handling Company itself. Any subcontracting of services and the provider(s)
thereof, shall be recorded in the Annex(es) B.
3.2 The Carrier shall not appoint any other person, company or organization to provide the services which the Handling Company
has agreed to provide by virtue of this Agreement, except in such special cases as shall be agreed between the Parties.
3.3 The Carrier shall not perform self-handling on the services which the Handling Company has agreed to provide by virtue of
this Agreement, except in such special cases as shall be agreed between the Parties.

ARTICLE 4. CARRIER'S REPRESENTATION

4.1 The Carrier may maintain at its own cost, its own representative(s) at the location(s) designated in the Annex(es) B. Such
representative(s) and representative(s) of the Carrier's Head Office may inspect the services provided to the Carrier by the
Handling Company pursuant to this Agreement, advise and assist the Handling Company and render to the Carrier's clients such
assistance as shall not interfere with the provision of services by the Handling Company.
4.2 The Carrier may, by prior written notice to the Handling Company and at its own cost, engage an organization (hereinafter
referred to as ‘the Supervisor’) to supervise the services of the Handling Company at the location(s) designated in Annex(es) B.
Such notice shall contain a description of the services to be supervised.
The Supervisor shall have the same authority as defined above in Sub-Article 4.1 for the Carrier's own representative.
4.3 Such assistance, when performed by the Carrier's representative(s) and/or Supervisor(s) will be the sole responsibility of the
Carrier, unless requested by the Handling Company.

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ARTICLE 5. STANDARD OF WORK
5.1 The Carrier shall supply the Handling Company with sufficient information and instructions to enable the Handling Company to
perform its handling properly.
5.2 The Handling Company shall carry out all technical and flight operations services as well as other services having a safety
aspect, for example, load control, loading of aircraft and handling of dangerous goods, in accordance with the Carrier's
instructions, receipt of which must be confirmed in writing or by electronic confirmation to the Carrier by the Handling Company.
5.3 In the case of absence of instructions by the Carrier, the Handling Company shall apply its own standard practices and
procedures provided they follow the applicable IATA industry developed standards, which may include but not limited to:
(a) IATA Resolutions
Dangerous Goods Resolutions (DGR), CSC Resolution 618
Live Animal Regulations (LAR), CSC Resolution 620
Perishable Cargo Regulations (PCR), CSC Resolution 622
Temperature Control Regulations (TCR), CSC Resolution 624
Passenger Services Conference Resolution Manual (PSCRM)
(b) IATA Recommended Practices or other IATA Standards
Framework for a postal agreement, CSC Recommended Practice 1677
ULD Regulations (ULDR), CSC RP 1681
IATA Airport Handling Manual (AHM), PSC RP 1690a
IATA Ground Operational Manual (IGOM) PSC RP1690b
ISAGO Standard Manual (GOSM)
IATA Fuel Quality Pool Control of Fuel Quality & Fueling Safety Standards
IATA Guidance Material on Standard Into-Plane Fueling Procedures
IATA Cargo Handling Manual (ICHM)
and/or ICAO and/or other governing rules, regulations and procedures.
5.4 The Handling Company agrees to ensure that the authorisation of specialised personnel performing services for the Carrier is
valid and current. If at any time the Handling Company is unable to provide authorised personnel as requested by the Carrier, the
Handling Company shall inform the Carrier immediately.
5.5 The Handling Company agrees to take all possible steps to ensure that, with regard to contracted services, the Carrier's
Aircraft, crews, Passengers and Loads receive treatment not less favorable than that given by the Handling Company to other
carriers or its own comparable operation at the same location.
5.6 The Handling Company shall ensure that a training program is established for all personnel to perform ground operations
functions safely. As a minimum the Training Program shall include applicable governing rules and regulations. Industry Standards
and Practices as listed in Sub-Article 5.3 should be taken in account for reference. The Handling Company agrees to ensure that
the authorization of specialized personnel performing services for the Carrier is valid and current. If at any time the Handling
Company is unable to provide authorized personnel as requested by the Carrier, the Handling Company shall inform the Carrier
immediately.
5.7 The Handler must report to the Carrier's Representative immediately all loss, damage or security incidents, threatened or
actual, to the Carrier's Aircraft, Crew, Passengers and Loads noticed in the course of the handling or which in any other way
comes to the knowledge of the Handler.
5.8 The Parties shall agree on the quality standards for services provided. Such quality standards for a specific location may form
part of the applicable Annex B. The Handling Company agrees to take all possible steps to ensure that, with regard to contrac ted
services, the agreed upon quality standards will be met.
5.9 The Carrier or a regulatory authority governing the Carrier's operations may, at its own cost, and with reasonable prior notice,
audit the designated services in the applicable Annex(es) B. Such notice shall contain a description of the area(s) to be audited.
The Handling Company shall cooperate with the Carrier and will undertake any corrective action(s) required.
If the Carrier participates in any of the IATA audit pools, the Handling Company shall accept an audit undertaken by another
carrier if done under the umbrella of the pool and for the benefit of the entire pool. The auditing company or auditing person shall
be agreed by the Carrier and the Handling Company.
5.10 The Handling Company shall manage and perform oversight of its own activities and/or those subcontracted as agreed
within the scope of services specified in Annex(es) B.
5.11 The Handling Company shall be able to demonstrate a Safety Management System in use in accordance with IATA AHM
610 and/or ICAO Annex 19, local and international regulations, or other governing rules.

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5.12 The Handling Company shall promote awareness and strive to achieve best practices in Environmental and Social
Responsibility.
5.13 The Handling Company should ensure that all ground service equipment complies with the AIRCRAFT DAMAGE
PREVENTION REQUIREMENTS Aircraft Damage recommendations as detailed in Chapter 9 of the AHM.
5.14 The Handling Company shall ensure that all ground service equipment is maintained in accordance with the manufacturers'
requirements or to a higher standard.

ARTICLE 6. REMUNERATION
6.1 In consideration of the Handling Company providing the services, the Carrier agrees to pay to the Handling Company the
charges set out in the respective Annex(es) B, within the terms specified. The Carrier further agrees to pay the proper charges of
the Handling Company and to discharge all additional expenditure incurred for providing the services referred to in Sub-Articles
1.4, 1.6, 1.7 and 1.8.
6.2 The charges set out in Annex(es) B do not include:
— any charges, fees or taxes imposed or levied by the Airport, Customs or other authorities against the Carrier or the Handling
Company in connection with the provision of services herein by the Handling Company or in connection with the Carrier's
flights.
— expenses incurred in connection with stopover and transfer passengers and with the handling of passengers for interrupted,
delayed or cancelled flights.
Such charges, fees, taxes or other expenses as outlined above shall be borne ultimately by the Carrier.

ARTICLE 7. ACCOUNTING AND PAYMENT

7.1 The Handling Company shall invoice the Carrier monthly using the IS-XML file format described in AHM 070, unless
otherwise agreed in Annex(es) B, with the charges arising from the provision of the handling services of Annex A as listed in
Annex(es) B at the rates of charges set out in Annex(es) B.
7.2 Payment shall be effected through the IATA Clearing House unless otherwise agreed in Annex(es) B.
7.3 The Parties shall reach agreement on the payment terms at each location which shall form part of the applicable Annex(es)
B. Should the Carrier fail to make payment or dispute the invoice(s), within the agreed terms, the Handling Company shall notify
the Carrier in writing of the failure to pay. In the event that the Carrier fails to pay the amount due within the agreed rec tification
period, as specified in Annex(es) B, the Handling Company shall be entitled to issue 7 calendar days' notice of suspension of
services to the Carrier. The Handling Company shall restore services to the Carrier within 24 hours of receipt of payment.
7.4 If the Carrier becomes insolvent, makes a general assignment for the benefit of creditors, or commits an act of bankruptcy, or
if a petition in bankruptcy, or for its reorganization, or the readjustment of its indebtedness be filed by or against it, pr ovided the
petition is found justified by the appropriate authority, or if a receiver, trustee or liquidator of all, or substantially all, of its property
be appointed or applied for, the Carrier has to provide prepayment or cash payment with immediate effect to the Handling
Company.

ARTICLE 8. LIABILITY AND INDEMNITY

In this Article, all references to:
(a) “the Carrier” or “the Handling Company” shall include their employees, servants, agents and subcontractors;
(b) “act or omission” shall include negligence.
8.1 Except as stated in Sub-Articles 8.5 and 8.6, the Carrier shall not make any claim against the Handling Company and shall
indemnify it (subject as hereinafter provided) against any legal liability for claims or suits, including costs and expenses incidental
thereto, in respect of:
(a) delay, injury or death of persons carried or to be carried by the Carrier;
(b) injury or death of any employee of the Carrier;
(c) damage to or delay or loss of baggage, cargo or mail carried or to be carried by the Carrier, and
(d) damage to or loss of property owned or operated by, or on behalf of, the Carrier and any consequential loss or damage;
arising from an act or omission of the Handling Company in the performance of this Agreement unless done with intent to cause
damage, death, delay, injury or loss or recklessly and with the knowledge that damage, death, delay, injury or loss would
probably result.
PROVIDED THAT all claims or suits arising hereunder shall be dealt with by the Carrier; and
PROVIDED ALSO THAT the Handling Company shall notify the Carrier of any claims or suits without undue delay and shall
furnish such assistance as the Carrier may reasonably require.

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PROVIDED ALSO THAT where any of the services performed by the Handling Company hereunder relate to the carriage by the
Carrier of passengers, baggage or cargo, then if the limitations of liability imposed by the Warsaw Convention and/or the
Montreal Convention (1999) as applicable and as amended from time to time would have applied if any such act or omission had
been committed by the Carrier but are held by a Court not to be applicable to such act or omission committed by the Handling
Company in performing this Agreement then upon such decision of the Court the indemnity of the Carrier to the Handling
Company hereunder shall be limited to an amount not exceeding the amount for which the Carrier would have been liable if it had
committed such act or omission.
8.2 The Carrier shall not make any claim against the Handling Company in respect of damage, death, delay, injury or loss to third
parties caused by the operation of the Carrier's Aircraft arising from an act or omission of the Handling Company in the
performance of this Agreement unless done with intent to cause damage, death, delay, injury or loss or recklessly and with
knowledge that damage, death, delay, injury or loss would probably result.
8.3
(a) Notwithstanding the provisions of Sub-Article 8.1, in the case of claims arising out of surface transportation which is provided
on behalf of the Carrier and is part of the operation of loading/embarking or unloading/disembarking and/or is covered by the
Carrier's Contract of Carriage the indemnity shall not exceed the limits specified in the said Contract of Carriage.
(b) In the case of claims arising out of surface transportation which is not provided on behalf of the Carrier and/or is not part of
the operation of loading/embarking or unloading/disembarking and/or is not covered by the Carrier's Contract of Carriage the
waiver and indemnity herein contained shall not apply.
8.4 The Handling Company shall not make any claim against the Carrier and shall indemnify it (subject as hereinafter provided)
against any legal liability for claims or suits, including costs and expenses incidental thereto, in respect of:
(a) injury to or death of any employees of the Handling Company; and
(b) damage to or loss of property owned or operated by, or on behalf of, the Handling Company and any consequential loss or
damage;
arising from an act or omission of the Carrier in the performance of this Agreement unless done with intent to cause damage,
death, delay, injury or loss or recklessly and with knowledge that damage, death, delay, injury or loss would probably result.
8.5 Notwithstanding Sub-Article 8.1(d), the Handling Company shall indemnify the Carrier against any physical loss of or damage
to the Carrier's Aircraft caused by the Handling Company's negligent act or omission PROVIDED ALWAYS THAT the Handling
Company's liability shall be limited to any such loss of or damage to the Carrier's Aircraft in an amount not exceeding the level of
deductible under the Carrier's Hull All Risk Policy which shall not, in any event, exceed USD 1,500,000 except that loss or
damage in respect of any incident below USD 3,000 shall not be indemnified.
For the avoidance of doubt, save as expressly stated, this Sub-Article 8.5 does not affect or prejudice the generality of the
provisions of Sub-Article 8.1 including the principle that the Carrier shall not make any claim against the Handling Company and
shall indemnify it against any liability in respect of any and all consequential loss or damage howsoever arising.
8.6 Furthermore, notwithstanding Sub-Article 8.1.(c), the Handling Company shall indemnify the Carrier against direct loss of or
damage to cargo carried or to be carried by the Carrier (excluding Mail) caused by the negligent act or omission by or on behalf
of the Handling Company in the provision of the services and/or the supply of goods under this Agreement PROVIDED ALWAYS
THAT the Handling Company's liability shall be limited to as set out in article 22.3 of the Montreal Convention 1999 or any
amendment to that Convention in force at the time of the loss or damage or to the actual compensation paid out by the Carrier ,
whichever is less. In any event, the total amount of the Handling Company's liability under this Sub-Article 8.6 shall not exceed
USD 1,000,000, except that loss or damage in respect of any claim below USD 500 shall not be indemnified. Carrier shall
promptly notify the Handling Company of any claim for indemnity under this Sub-Article 8.6 following actual knowledge of such
indemnity claim, provided however that the failure to give such notice shall not relieve the Handling Company of its obligati ons
hereunder except to the extent that Handling Company is materially prejudiced by such failure. Any such claim for indemnity shall
be submitted within two (2) years of the expiration of the time limit set out in Article 31.2 of the Montreal Convention 1999 . For
the avoidance of doubt, the liability of the Handling Company shall never exceed the liability of the Carrier.

ARTICLE 9. ARBITRATION
In the event of any dispute or claim concerning the scope, meaning, construction or effect of this Agreement, the parties sha ll
make all reasonable efforts to resolve disputes amongst themselves. Failing mutual resolution of the dispute, the parties may
elect to resolve the dispute through arbitration (either by a single arbitrator or a panel of arbitrators). In the event that the parties
fail to agree to an arbitration process, the dispute shall be settled in accordance with the laws of the state or jurisdiction set out in
Annex(es) B, by the courts set out in Annex(es) B without regard to principles of conflict of laws.

ARTICLE 10. STAMP DUTIES, REGISTRATION FEES

10.1 All stamp duties and registration fees in connection with this Agreement, which may be prescribed under the national law of
either Party to this Agreement, are payable by that Party.
10.2 All stamp duties and registration fees in connection with this Agreement, which may be prescribed under the national law of
the location(s), as mentioned in the Annex(es) B and not being a location situated in the country of either Party to this Agreement
will be shared equally between the Parties.

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ARTICLE 11. DURATION, MODIFICATION AND TERMINATION
11.1 This Agreement shall be effective from the date specified in the respective Annex(es) B. It shall supersede any previous
arrangements between the Parties governing the provision of services at locations for which there are valid Annex(es) B to this
Agreement.
11.2 Modification of, or additions to this Agreement shall be recorded in Annex(es) B.
11.3 Any notice referred to under this Article 11 given by one Party under this Agreement shall be deemed properly given if sent
by registered letter, or by other means where proof of receipt or acknowledgement is obtained, to the respective office of the
other Party as recorded in the Annex(es) B. In the case of a registered letter notice shall be considered to be served on the date
of receipt.
11.4 This Main Agreement shall continue in force until terminated by either Party giving sixty days prior notice to the other Party.
11.5 Termination by either Party of any Annex(es) B to this Agreement of all or any part of the services provided at a specific
location requires sixty days prior notice to the other Party. In the event of part termination of services, consideration shall be
given to an adjustment of charges.
11.6 Any Annex(es) B to this Agreement exceeding a defined period of validity, shall continue in effect until terminated by either
party providing sixty days prior notice to the other Party.
11.7 In the event of either Parties permit(s) or other authorization(s) to operate in the agreed location(s), wholly or in part, being
revoked, cancelled, or suspended, that Party shall notify the other Party without delay. Thereafter either Party may terminate the
Agreement or the relevant Annex(es) B at the effective date of such revocation, cancellation or suspension by giving to the other
Party notice within twenty-four hours after such event.
11.8 Either Party may terminate this Agreement and its Annexes at any time with immediate effect if the other Party becomes
insolvent, makes a general assignment for the benefit of creditors, or commits an act of bankruptcy or if a petition in bankr uptcy
or for its reorganization or the readjustment of its indebtedness be filed by or against it, provided the petition is found justified by
the appropriate authority, or if a receiver, trustee or liquidator of all or substantially all of its property be appointed or applied for.
11.9 Both Parties shall be exempt from obligation if prompt notification is given by either Party in respect of any failure to perform
its obligations under this Agreement arising from any of the following causes:
— labour disputes involving complete or partial stoppage of work or delay in the performance of work;
— force majeure or any other cause beyond the control of either Party.
11.10 In the event of the Agreement or part thereof being terminated by notice or otherwise, such termination shall be without
prejudice to the accrued rights and liabilities of either Party prior to termination.
11.11 The Handling Company shall have the right at any time to vary the charges set out in the Annex(es) B provided, however,
that the Handling Company has given notice in writing to the Carrier not less than sixty days prior to the revised charges
becoming effective; the first thirty days being a consultation period. The notice shall specify the revised charges, which the
Handling Company proposes to introduce, together with the date on which they are to be brought into effect.
11.12 Notwithstanding Sub-Article 11.11, when changes occur in the schedule, and/or frequencies and/or types of aircraft, other
than those set out in Annex(es) B, which affect the handling costs, either Party shall have the right to request an adjustment to
the handling charges as from the date of the change provided that the Party informs the other Party within thirty days of the
change.
11.13 Notwithstanding Sub-Article 11.11, when changes occur in the mandatory minimum wage enforced by the state or local
government, which affect the handling costs, either Party shall have the right to request an adjustment to the handling charges as
from the date of the change provided that the Party informs the other Party without delay.

ARTICLE 12. AUTHORIZATION TO CONTRACT

Each party warrants that it has the right to enter into this Agreement and that execution of this Agreement has been signed by
authorized representative(s) of each party.

Signed the ................................................................................... Signed the ..................................................................................

at ................................................................................................. at ...............................................................................................
for and on behalf of ..................................................................... for and on behalf of ...................................................................
by ................................................................................................ by ..............................................................................................

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TABLE OF CONTENTS

SECTION 1 MANAGEMENT FUNCTIONS

1.1 Representation
1.2 Administrative Functions
1.3 Supervision and/or Co-ordination
1.4 Station Management

SECTION 2 PASSENGER SERVICES

2.1 General
2.2 Departure
2.3 Arrival
2.4 Inter-modal Transportation by Rail, Road or Sea

SECTION 3 RAMP SERVICES

3.1 Baggage Handling
3.2 Marshalling
3.3 Parking
3.4 Ancillary Items
3.5 Ramp to Flight Deck Communication
3.6 Loading and Unloading
3.7 Safety Measures
3.8 Moving of Aircraft
3.9 Exterior Cleaning
3.10 Interior Cleaning
3.11 Toilet Service
3.12 Water Service
3.13 Cabin Equipment
3.14 Storage of Cabin Material
3.15 Catering Ramp Handling
3.16 De-Icing/Anti-Icing Services and Snow/Ice Removal

SECTION 4 LOAD CONTROL AND FLIGHT OPERATIONS

4.1 Load Control
4.2 Communications
4.3 Flight Operations
4.4 Crew Administration

SECTION 5 CARGO AND MAIL SERVICES

5.1 Cargo and Mail Handling—General
5.2 Customs Control
5.3 Documentation and Information Handling
5.4 Physical Handling Outbound/Inbound
5.5 Transfer/Transit Cargo
5.6 Post Office Mail

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5.7 Irregularities Handling

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SECTION 6 SUPPORT SERVICES
6.1 Accommodation
6.2 Automation/Computer Systems
6.3 Unit Load Device (ULD) Control
6.4 Fuel Farm (Depot)
6.5 Ramp Fuelling/Defuelling Operations
6.6 Surface Transport
6.7 Catering Services—Liaison and Administration

SECTION 7 SECURITY
7.1 Passenger and Baggage Screening and Reconciliation
7.2 Cargo and Post Office Mail
7.3 Catering
7.4 Ramp
7.5 Additional Security Services

SECTION 8 AIRCRAFT MAINTENANCE

8.1 Routine Services
8.2 Replenishing of Oils and Fluids
8.3 Non-routine Services
8.4 Material Handling
8.5 Parking and Hangar Space

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IATA STANDARD GROUND HANDLING AGREEMENT
STANDARD GROUND HANDLING AGREEMENT Annex A—Ground Handling Services
to the Standard Ground Handling Agreement
effective from:
between:
hereinafter referred to as ‘the Carrier’ or ‘the Handling Company’, as the case may be, and:
hereinafter referred to as ‘the Handling Company’ or ‘the Carrier’, as the case may be.
This Annex A is
valid from: and
replaces:

SECTION 1. MANAGEMENT FUNCTIONS

1.1 Representation
1.1.1
(a) Provide
(b) Arrange for
1. guarantee
2. bond
to facilitate the Carrier's activities.
1.1.2 Liaise with local authorities.
1.1.3 Indicate that the Handling Company is acting as handling agent for the Carrier.
1.1.4 Inform all interested Parties concerning schedules of the Carrier's aircraft.

1.2 Administrative Functions

1.2.1 Establish and maintain local procedures.
1.2.2 Take action on communications addressed to the Carrier.
1.2.3 Prepare, forward, file and retain for a period specified in the Annex B, messages/reports/statistics/documents and perform other
administrative duties in the following areas.
(a) station administration
(b) passenger services
(c) ramp services
(d) load control
(e) flight operations
(f) cargo services
(g) mail services
(h) support services
(i) security
(j) aircraft maintenance
(k) other, as specified in Annex B
1.2.4 Maintain the Carrier's manuals, circulars, and other operational documents connected with the performance of the services.
1.2.5
(a) Check
(b) Sign
(c) Forward
on behalf of the Carrier items including, but not limited to, invoices, supply orders, handling charge notes, work orders
1.2.6 Effect payment, on behalf of the Carrier, including but not limited to:
(a) airport, customs, police and other charges relating to the services performed.
(b) out-of-pocket expenses, accommodation, transport.

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1.3 Supervision and/or Co-ordination
1.3.1
(a) Supervise
(b) Co-ordinate
services contracted by the Carrier with third party(ies)
1.3.2 Provide Turnaround coordinator (TRC)
1.3.3 Ensure that the third party(ies) is(are) informed about operational data and Carrier's requirements in a timely manner.
1.3.4 Liaise with the Carrier's designated representative
1.3.5 Verify availability and preparedness of personnel, equipment, Loads, documentation of third party(ies).
1.3.6 Meet aircraft upon arrival and liaise with crew.
1.3.7 Decide on non-routine matters.
1.3.8 Verify dispatch of operational messages.
1.3.9 Note irregularities and inform the Carrier.

1.4 Station Management

1.4.1 Provide representative on behalf of the Carrier to act
(a) exclusively
(b) non-exclusively
1.4.2 The Handling Company is authorized to represent the Carrier's interest with regard to resolving governmental and local
authorities matters
1.4.3 Attend local airport meetings on behalf of the Carrier
(a) Report to the Carrier results/contents of the meetings
(b) Act, vote and commit on behalf of the Carrier
1.4.4 The Handling Company will be authorized to
(a) solicit
(b) negotiate
(c) commit
services on behalf of the Carrier, with the expenditure/commitment limit to be specified in Annex B, at the following locations
1. airport lounges
2. baggage delivery services
3. janitorial
4. newspapers delivery
5. laundry services
6. porters
7. other
1.4.5 Negotiate and secure slot(s) and airport facilities, as available, on behalf of the Carrier
1.4.6
(a) Prepare
(b) Request
(c) Obtain
the Carrier's
1. Landing;
2. Overflying;
3. Other, as specified in Annex B
Permission, at the Airport location(s), as defined in Annex B for
(i) Seasonal/Scheduled flights;
(ii) AD HOC flights
1.4.7 Perform and report quality/performance measurements
1.4.8 Handle the contents of Carrier's company mail pouches
1.4.9 Provide a Complaints Resolution Officer (CRO), authorized to act on behalf of the Carrier.
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SECTION 2. PASSENGER SERVICES
2.1 General
2.1.1 Inform passengers and/or public about time of arrival and/or departure of Carrier's aircraft and surface transport.
2.1.2 Make arrangements for, transfer and transit passengers and their baggage and inform them about services available at the
airport.
2.1.3 When requested by the Carrier,
(a) Provide
(b) Arrange for
special equipment, facilities and specially trained personnel, for assistance to
1. unaccompanied minors.
2. persons with reduced mobility (PRMs)
3. VIPs.
4. transit without visa passengers (TWOVs).
5. deportees.
6. special medical transport
7. other, as specified in Annex B.
2.1.4
(a) Provide
(b) Arrange for
passenger assistance when flights are interrupted, delayed or cancelled. Such assistance shall include:
1. meal vouchers
2. rebooking
3. transportation
4. hotel accommodation
5. personnel
2.1.5 Arrange storage of baggage in the bonded store
2.1.6
(a) Notify the Carrier of complaints and claims made by the Carrier's passengers.
(b) Process such claims, as specified in Annex B.
2.1.7 Report to the Carrier any irregularities discovered in passenger and baggage handling.
2.1.8
(a) Provide
(b) Arrange for
1. check-in counter(s)
2. service counter(s)
3. transfer counter(s)
4. lounge facilities
5. set up of Carrier specific items, such as but not limited to carpets, mobile signage, queuing control stanchions
6. other facilities, as specified in Annex B
2.1.9 Perform the following ticketing/sales functions
(a) reservations
(b) issuance of transportation documents
(c) ancillary services
(d) e-ticketing
(e) other, as specified in Annex B

2.2 Departure
2.2.1 Perform pre-flight editing

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2.2.2 Check and ensure that tickets are valid for the flight(s). (The check shall not include the fare). At the following locations:
(a) check-in area
(b) lounge
(c) transfer counter
(d) gate
(e) off-airport
(f) other, as specified in Annex B
2.2.3
(a) Check travel documents for the flight(s) concerned within the booking. Handling Company shall be liable for Immigration
fines in the following cases:
1. Expired Passports/Visas or Passports/Visas without the minimum required validity at the day of entry
2. Non-Existence of Visa/Necessary Travel Document required by destination or transit station(s). (Excluding passports
damaged or missing at point of transit or entry).
In the event that the Handling Company does not have access to information that verifies visa validities and entry conditions for
the passenger's final destination and transit point(s), the Handling Company will not have liability.
The Handling Company shall not be liable for immigration fines in the event of non-bona fide travel documents or other events,
which are outside of their control. In the event an immigration fine is announced or raised against the Carrier, the Carrier will make
available to the Handling Company all supporting documents to investigate the matter.
(b) Enter passenger and/or travel document information into Carrier's and/or government system
at the following locations:
1. check-in area
2. lounge
3. transfer counter
4. gate
5. off airport
6. other, as specified in Annex B
2.2.4
(a) Weigh and/or measure checked and/or cabin baggage,
(b) Record baggage figures
for
1. initial flight
2. subsequent flight(s)
at the following locations:
(i) check-in area
(ii) lounge
(iii) transfer counter
(iv) gate
(v) off-airport
(vi) other, as specified in Annex B
2.2.5 Excess baggage
(a) Determine excess baggage
(b) Issue excess baggage ticket
(c) Collect excess baggage charges
(d) Detach applicable excess baggage coupons
at the following locations:
1. check-in area
2. lounge
3. transfer counter
4. gate
5. off-airport
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6. other, as specified in Annex B

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2.2.6 Tag
(a) checked baggage
(b) cabin baggage
for
1. initial flight
2. subsequent flight(s)
at the following locations:
(i) check-in area
(ii) lounge
(iii) transfer counter
(iv) gate
(v) off-airport
(vi) other, as specified in Annex B
2.2.7 Effect conveyance of checked baggage to the baggage sorting area
at the following locations:
(a) check-in area
(b) lounge
(c) transfer counter
(d) gate
(e) other, as specified in Annex B
2.2.8 Effect conveyance of Out of Gauge (OOG) checked baggage to the baggage sorting area
at the following locations:
(a) check-in area
(b) lounge
(c) transfer counter
(d) gate
(e) other, as specified in Annex B
2.2.9 Collect airport and/or any other service charges from departing passengers
at the following locations:
(a) check-in area
(b) lounge
(c) transfer counter
(d) gate
(e) other, as specified in Annex B
2.2.10
(a) Carry out the Carrier's seat allocation or selection system
(b) Issue boarding pass(es)
(c) Detach applicable flight coupons
for
1. initial flight
2. subsequent flight(s)
at the following locations:
(i) check-in area
(ii) lounge
(iii) transfer counter
(iv) gate
(v) off airport
(vi) other, as specified in Annex B

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2.2.11 Handle
(a) Denied Boarding process
(b) Denied Boarding Compensation
at the following locations:
1. check-in area
2. lounge
3. transfer counter
4. gate
5. other, as specified in Annex B
2.2.12 Direct passengers
(a) through controls to departure gate
(b) to connecting transport to the airport, in case of off airport services.
2.2.13 Handle upgrade/downgrade functions
at the following locations:
(a) check-in area
(b) lounge
(c) transfer counter
(d) gate
(e) other, as specified in Annex B
2.2.14 Handle standby list
at the following locations:
(a) check-in area
(b) lounge
(c) transfer counter
(d) gate
(e) other, as specified in Annex B
2.2.15 At the gate perform
(a) verification of cabin baggage
(b) boarding process
(c) reconciliation of passenger numbers with aircraft documents prior to departure
(d) other gate functions, as specified in Annex B
2.2.16
(a) Collect
(b) Reconcile
(c) Handle and forward to Carrier
transportation documents (flight coupons, or other flight related documents) uplifted from departing passengers
2.2.17 Perform post-flight editing

2.3 Arrival
2.3.1
(a) Perform
(b) Arrange for
opening/closing aircraft passenger doors
2.3.2 Direct passengers
(a) from aircraft through controls
(b) arriving from the airport, in case of off airport services.

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 2.3.3
(a) Provide
(b) Arrange for
1. Transfer counter
2. Connection services
3. Baggage recheck
2.3.4 Handle lost, found and damaged property matters.
(a) Provide
(b) Arrange for
1. acceptance of baggage irregularity reports
2. entering of data into baggage tracing system
3. maintaining and monitoring baggage tracing system files for period specified in Annex B
4. making payments for incidental expenses
5. delivery of delayed baggage to passengers
6. handling of communications with passengers
7. repair or replacement of damaged baggage
8. handling of baggage in between locations as specified in Annex B

2.4 Inter-modal Transportation by Rail, Road or Sea

2.4.1 Carry out passenger and baggage handling as described in Sub-Sections 2.1, 2.2 and 2.3, as stipulated in Annex B,
substituting “rail, road or sea transportation” for “aircraft”, and “flight(s)”, and “terminal” for “airport”.
2.4.2 Direct departing passengers to connecting transport.
2.4.3 Load baggage on connecting transport, as directed by the rail, road or sea transport operator.
2.4.4 Handle arriving passengers and baggage from the rail, road or sea transport operator.
2.4.5 Direct arriving passengers through controls to the Carrier's flight departure services.
2.4.6 Offload baggage from connecting transport, as directed by the rail, road or sea transport operator and transfer it to the
Carrier's airport services.

SECTION 3. RAMP SERVICES

3.1 Baggage Handling
3.1.1 Handle baggage in
(a) baggage sorting area.
(b) other location(s), as specified in Annex B
3.1.2 Segregate baggage as specified in Annex B
3.1.3 Priority Baggage
(a) Provide
(b) Arrange for
1. Sortation of priority baggage
2. Load priority baggage in accordance with Carrier's instructions
3. Prioritise delivery of priority baggage to claim area
3.1.4 Prepare for delivery onto flights
(a) bulk baggage
(b) ULDs
(c) baggage accepted at a location as specified in Annex B
3.1.5 Establish the number and/or weight of
(a) bulk baggage
(b) built—up ULDs
and provide the load control unit with the information

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3.1.6 Offload
(a) bulk baggage
(b) ULDs.
3.1.7 Deliver to claim area
(a) baggage
(b) Out of Gauge (OGG)
3.1.8 Transfer baggage
(a) Provide
(b) Arrange for
1. Sortation of transfer baggage.
2. Storage of transfer baggage prior to dispatch (storage time limits to be specified in Annex B).
3. Transport of transfer baggage to the sorting area of the receiving carrier.
3.1.9 Handle crew baggage.
3.1.10 Baggage Tracking
(a) Provide
(b) Arrange for
(c) Operate
system to provide:
1. Evidence of acquisition;
2. Evidence of delivery;
3. Inventory of bags, upon departure of flight;
4. Data exchange (e.g. with other airlines)

3.2 Marshalling
3.2.1
(a) Provide
(b) Arrange for
marshalling at arrival and/or departure.
3.2.2 Operate automated guidance systems

3.3 Parking
3.3.1
(a) Provide
(b) Position and/or remove
wheelchocks.
3.3.2
(a) Provide
(b) Position and/or remove
1. landing gear locks.
2. engine blanking covers.
3. pitot covers.
4. surface control locks.
5. tailstands and/or aircraft tethering.
6. safety cones.
7. other items, as specified in Annex B.

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3.4 Ancillary Items
3.4.1
(a) Provide
(b) Arrange for
(c) Operate
1. ground power unit
2. fixed ground power
3. cooling unit
4. heating unit
5. air start unit
3.5 Ramp to Flight Deck Communication
3.5.1 Provide headsets.
3.5.2 Perform ramp to flight deck communication
(a) during push-back.
(b) during tow-in.
(c) during engine starting.
(d) for other purposes.

3.6 Loading and Unloading

3.6.1
(a) Provide
(b) Arrange for
(c) Operate
1. passenger steps.
2. flight deck steps.
3. loading bridges
3.6.2
(a) Provide
(b) Arrange for
1. passenger
2. crew
transport between aircraft and airport terminal(s).
3.6.3
(a) Provide
(b) Arrange for
(c) Operate
equipment for loading and/or unloading.
3.6.4
(a) Provide
(b) Arrange for
delivery and pick-up of
1. Baggage
2. Mobility devices
at aircraft doors or other agreed points

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3.6.5
(a) Provide
(b) Arrange for
assembly and transport of
1. Baggage
2. General cargo
3. Special shipments
4. Mail
5. Documents
6. Company mail
between agreed points on the airport
3.6.6
(a) Unload aircraft, returning lashing materials to the Carrier.
(b) Segregate Loads at the aircraft
(c) Load and secure Loads in the aircraft
(d) Redistribute Loads in aircraft.
(e) Operate in-plane loading system.
(f) Report final load distribution to the Load Control unit.
3.6.7 Open, close and secure aircraft hold doors.
(a) aircraft lower deck
(b) aircraft main deck
3.6.8
(a) Provide
(b) Arrange for
ballast
3.6.9
(a) Provide
(b) Arrange for
safeguarding of all Loads requiring special handling during
1. loading/unloading
2. transport between aircraft and designated point on the airport

3.7 Safety Measures

3.7.1
(a) Provide
1. portable fire extinguisher on motorized/self-propelled ramp equipment
2. ramp fire extinguisher
(b) Arrange for
1. attendance of airport fire services at aircraft
2. ramp fire extinguisher
3.7.2 Perform visual external safety/ground damage inspection of
(a) doors and panels and immediate surroundings
(b) other inspection items, as specified in Annex B
1. immediately upon arrival
2. immediately prior departure
and communicate the results to flight crew or Carrier's representative
3.7.3 Check that all doors and access panels are properly closed and locked.

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3.8 Moving of Aircraft
3.8.1
(a) Provide
(b) Arrange for
1. tow-in and/or push-back of aircraft
2. towing of aircraft between other points
3. cockpit brake operator in connection with towing
4. wing-walker(s)
3.8.2
(a) Towbar to be provided by the Carrier.
(b) Towbar to be provided by the Handling Company
(c) Store and maintain towbar(s) provided by the Carrier
3.8.3
(a) Provide
(b) Install
(c) Remove
Aircraft steering bypass pin.

3.9 Exterior Cleaning

3.9.1 Perform cleaning in accordance with Carriers written instructions of
(a) flight deck windows
(b) cabin windows
(c) aircraft integral steps
(d) slats and leading edges
(e) wings
1. upper surface
2. lower surface
(f) flaps (extended)
1. upper surface
2. lower surface
(g) ailerons
1. upper surface
2. lower surface
(h) engine nacelles and pylons
(i) fuselage
1. upper surface
2. lower surface
(j) horizontal stabiliser
(k) vertical stabiliser
(l) landing gear
(m) wheel well

3.10 Interior Cleaning

3.10.1 Clean
(a) flight deck, if specified, under the control of a person authorized by the Carrier
(b) passenger and crew compartments (other than flight deck)
1. empty ash trays.
2. dispose of litter.
3. clear waste from overhead stowage

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4. wipe tables
5. seats, seat back pockets and passenger service units
6. floors
7. empty refuse bins
8. surfaces in pantries, galleys (sinks, working surfaces, ovens and surrounds) and toilets (wash basins, bowls, seats, mirrors
and surrounds)
9. remove, as necessary, any contamination caused by airsickness, spilled food or drink and offensive stains
10. telephones, screens and other equipment
11. inside windows.
3.10.2 Remove and dispose of
(a) litter/waste
(b) food and food-related material (galley waste)
3.10.3 Perform cabin dressing
(a) blankets/duvets (fold/place in designated locations)
(b) arrange seat belts
(c) make up berths including crew
(d) replace head rests
(e) replace pillow covers
(f) restock toilet items
(g) replace/restock seat back pocket items
(h) other cabin items, as specified in Annex B
1. Materials provided by the Carrier
2. Materials provided by the Handling Company
3.10.4
(a) Disinfect
(b) Deodorize
aircraft with
1. materials provided by Carrier
2. materials provided by Handling Company
3.10.5
(a) Provide
(b) Arrange for laundering of
1. cabin items (blankets/duvets/pillow cases)
2. linen
3.10.6 Clean
(a) cargo compartments
(b) ULDs

3.11 Toilet Service

3.11.1
(a) Provide
(b) Arrange for
1. servicing (empty, clean, flush and replenish fluids).
2. trituruator /disposal service

3.12 Water Service

3.12.1
(a) Provide
(b) Arrange for
1. draining tanks.
2. replenish tanks (water standard as specified in Annex B)
3. water quality tests.
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3.13 Cabin Equipment
3.13.1 Rearrange cabin by
(a) removing
(b) installing
(c) repositioning
cabin equipment, for example, seats and cabin divider(s)

3.14 Storage of Cabin Material

3.14.1
(a) Provide
(b) Arrange for
storage space for the Carrier's cabin material.
3.14.2 Take inventory.
3.14.3
(a) Provide
(b) Arrange for
replenishment of stocks.

3.15 Catering Ramp Handling

3.15.1 Unload/load and stow catering supplies from/on aircraft.
3.15.2 Transfer catering supplies on aircraft.
(a) between lower holds and galleys and vice versa
(b) between galleys
3.15.3 Transport catering supplies between aircraft and designated points.

3.16 De-Icing/Anti-Icing Services and Snow/Ice Removal

3.16.1 Remove contamination such as snow, slush, ice, frost, rime or similar from aircraft without using de-icing/anti-icing fluid.
3.16.2 Perform “Contamination Check” and inform flight crew or Carrier's representative of results.
3.16.3 If required, perform aircraft type specific checks (e.g. clear ice check, clean wing check, etc.).
3.16.4
(a) Provide
(b) Arrange for
anti-icing/de-icing equipment.
3.16.5 Provide de-icing/anti-icing fluids
3.16.6 Remove contamination from aircraft using de-icing fluid. The de-icing fluid to receive concentration and appearance
inspection prior to use.
3.16.7 Apply anti-icing fluid to aircraft. The anti-icing fluid to receive concentration and appearance inspection prior to use.
3.16.8 Supervise performance of de-icing/anti-icing operations.
3.16.9 Perform the post de-icing/anti-icing check, any aircraft type specific checks, if required, and submit the anti-icing code to
the flight crew.
3.16.10 Complete documentation as agreed.

SECTION 4. LOAD CONTROL AND FLIGHT OPERATIONS

4.1 Load Control
4.1.1 Deliver load control related documents between aircraft and airport buildings and vice versa.
4.1.2
(a) Process
(b) Sign
documents and information, including but not limited to, loading instructions, load and trim sheets, Captain's load information
and manifests where:

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1. Load Control is performed by the Handling Company
2. Handling Company is performing inputs/updates when Load Control is performed by the Carrier or third party

4.2 Communications
4.2.1 Inform all interested Parties concerning movements of the Carrier's aircraft.
4.2.2
(a) Compile, receive, process and send all messages in connection with the services performed by the Handling Company. The
Handling Company is authorized to use Carrier's originator code or double signature procedure
(b) Inform the Carrier's representative of the contents of such messages
4.2.3
(a) Provide
(b) Operate
means of communication between the ground station and the Carrier's aircraft.

4.3 Flight Operations

4.3.1 Inform the Carrier of any known project affecting the operational services and facilities made available to its aircraft in the
areas of responsibility as specified in Annex B.
4.3.2
(a) Provide
(b) Arrange for
meteorological documentation and aeronautical information
1. at the airport location(s), as defined in Annex B
2. at different airport location(s)
4.3.3
(a) Provide
(b) Arrange for
delivery of flight operations related documentation to the aircraft and obtain signature of the pilot-in-command, where
applicable
1. at the airport location(s), as defined in Annex B
2. at different airport location(s)
4.3.4 Analyze the operational conditions and
(a) prepare
(b) request
(c) sign
(d) make available
the operational flight plan according to the instructions and data provided by the Carrier
1. at the airport location(s), as defined in Annex B
2. at different airport location(s)
3. en-route
4.3.5
(a) Prepare
(b) Request
(c) Sign
(d) File
the Air Traffic Services (“ATS”) Flight Plan.
1. at the airport location(s), as defined in Annex B
2. at different airport location(s)
4.3.6
(a) Request
(b) Manage
the Carrier's slot time allocation with the ATS
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1. at the airport location(s), as defined in Annex B
2. at different airport location(s)
4.3.7 Provide the crew with a briefing

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4.3.8
(a) Prepare
(b) Sign
(c) Deliver
1. the fuel order
2. the fuel distribution form
4.3.9 Provide ground handling party(ies) with weight and fuel data
4.3.10 Obtain a debriefing from incoming crews, distributing reports or completed forms to offices concerned.

4.4 Crew Administration

4.4.1 Distribute crew schedule information provided by the Carrier to all parties concerned.
4.4.2 Arrange hotel accommodation for crew layover
(a) scheduled
(b) non-scheduled
4.4.3
(a) Provide
(b) Arrange for
crew transportation to/from off airport locations
4.4.4 Direct crew through airport facilities
4.4.5 Liaise with
(a) crew layover hotel(s)
(b) crew transportation company
on crew call and pick-up timings
4.4.6
(a) Prepare crew allowance forms.
(b) Pay crew allowances.
(c) Inform the Carrier's representative of any crew indisposition or potential absence.

SECTION 5. CARGO AND MAIL SERVICES

5.1 Cargo and Mail Handling—General
5.1.1
(a) Provide
(b) Arrange for
1. warehouse and storage facility(ies)
2. warehouse handling equipment
3. warehouse handling services
for
(i) general cargo
(ii) special shipments
(iii) specialized cargo products
(iv) post office mail
(v) diplomatic mail
(vi) diplomatic cargo
(vii) company cargo/material
5.1.2
(a) Issue
(b) Obtain
(c) Make available to Carrier

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Receipt upon delivery of cargo

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5.1.3 Take action to
(a) prevent theft or damage to the Carrier's cargo and mail in custody of the Handling Company
(b) prevent theft or unauthorized use of, or damage to the Carrier's pallets, containers, nets, straps, tie-down rings and other
material in the custody of the Handling Company. Notify the Carrier immediately of any damage to or loss of such items.

5.2 Customs Control

5.2.1
(a) Prepare Customs documentation
(b) Obtain Customs clearance
(c) Place cargo under Customs control
(d) Present to Customs cargo for physical examination
for
1. inbound cargo
2. outbound cargo
3. transfer cargo

5.3 Documentation and Information Handling

5.3.1
(a) Prepare airwaybill or shipment record.
(b) Check all documentation to ensure shipment may be carried. The check shall not include the rates charged.
(c) Check security status for the shipment(s) concerned and take action as per Carrier's instructions.
(d) Obtain capacity/booking information for the Carrier's flights.
(e) Split airwaybill. Forward copies of manifests and airwaybills or shipment record to the Carrier.
(f) Prepare cargo manifest(s).
(g) Provide the load control unit with special load notification.
(h) Return copy of airwaybill or shipment record to shipper, endorsed with flight details.
(i) Check and/or enter data into Carrier's and/or government/customs system, as specified in Annex B
(j) Receive and process EDI messages (FWB/FHL and e-CSD) received from Carrier or other parties.
(k) Upon request from the Carrier print air waybill copies in plain paper copy or IATA Resolution 600a format.
(l) Provide and transmit EDI messages in accordance with the standards of the Master Operating Plan.
(m) Inform airline or shipper about shipment status via FSU message in accordance with the Master Operating Plan.
5.3.2
(a) Notify consignee or agent of arrival of shipments
(b) Make cargo documents available to consignee or agent.
5.3.3
(a) Provide
(b) Arrange for
1. collection of “Charges Collect” as shown on the air waybill or shipment record
2. collection of other charges and fees as shown on the air waybill or shipment record
3. credit to consignees or agents
5.3.4
(a) Provide
(b) Arrange for
delivery of Cargo/Mail related documentation from/to agreed points and the aircraft
5.3.5 Prepare additional documentation required for Dangerous Goods Transportation by road and/or maritime.

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5.4 Physical Handling Outbound/Inbound
5.4.1 Accept cargo, ensuring that
(a) machine-readable cargo labels are affixed and processed
(b) manual labels are affixed and processed
(c) shipments are “ready for carriage” in accordance with IATA Resolution 833
(d) the weight and volume and number of pieces of the shipments are checked
(e) the regulations for the carriage of special cargo, particularly the IATA Dangerous Goods Regulations (DGR), IATA Live
Animals Regulations (LAR), IATA Perishable Cargo Regulations (PCR), and others have been complied with.
5.4.2 Tally and assemble cargo for dispatch
5.4.3 Prepare
(a) Bulk cargo
(b) ULDs
using
1. build up materials provided by Carrier
2. build up materials provided by Handling Company
and establish
(i) gross weight
(ii) volume
(iii) ULD contour
and provide the load control unit with the information
5.4.4 Perform acceptance check on pre-built ULDs and establish, if accepted
(a) gross weight
(b) volume
(c) ULD contour
and provide the load control unit with the information.
5.4.5
(a) Load outbound cargo on vehicles
(b) Assemble cargo for delivery to the aircraft.
5.4.6
(a) Offload bulk cargo from vehicles
(b) Break down ULDs
(c) Check incoming cargo against air waybills or shipment record and manifests
(d) Release cargo to the consignee or agent
5.4.7 Truck service loading/off-loading
(a) Check seals are intact on inbound trucks
(b) Offload truck prior to acceptance into warehouse
(c) Load truck after formal release from warehouse
(d) Place seals
Truck operated by/or on behalf of the Carrier

5.5 Transfer/Transit Cargo

5.5.1 Identify transfer/transit cargo.
5.5.2 Prepare transfer manifests for cargo to be transported by another carrier.
5.5.3
(a) Provide
(b) Arrange for
transport to the receiving carrier's warehouse
1. on airport,
2. off airport
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5.5.4 Accept/prepare
(a) transfer cargo
(b) transit cargo
for onward carriage.

5.6 Post Office Mail

5.6.1 Check
(a) incoming
(b) outgoing
mail against Post Office mail documents.
5.6.2 In case of missing documentation, issue substitutes
5.6.3 Transport mail from
(a) cargo warehouse to postal facility
(b) postal facility to cargo warehouse
1. on airport
2. off airport
together with documents, against receipt from postal authorities.
5.6.4 Handle and check transfer mail against accompanying mail documents.
5.6.5 Prepare
(a) Bulk mail
(b) ULDs
and establish
1. gross weight
2. volume
3. ULD contour
and provide the load control unit with the information
5.6.6 Distribute incoming and/or outgoing post office mail documents

5.7 Irregularities Handling

5.7.1 Take immediate action in respect of irregularities, damage or mishandling of dangerous goods and other special shipments.
5.7.2 Report to the Carrier any irregularities discovered in
(a) cargo
(b) mail
5.7.3 Handle lost, found and damaged
(a) cargo
(b) mail
5.7.4
(a) Notify the Carrier of complaints and claims.
(b) Process claims.
5.7.5 Take action when consignee refuses acceptance and payment.

SECTION 6. SUPPORT SERVICES

6.1 Accommodation
6.1.1 Provide the Carrier with
(a) office space
(b) storage space
(c) other facilities, as specified in Annex B

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6.2 Automation/Computer Systems
6.2.1
(a) Provide
(b) Arrange for
(c) Operate
computer hardware and other equipment (as specified in Annex B) to enable access to
1. Carrier's system
2. Handling Company's system
3. other system
6.2.2 Perform the following functions in
(a) Carrier's system
(b) Handling Company's system
(c) other system
for
1. Training.
2. Passenger reservations and sales
3. Passenger service
4. Baggage reconciliation.
5. Baggage tracing.
6. Operations, load control.
7. Cargo reservations and sales
8. Cargo handling
9. Cargo EDI messaging (IATA cargo-imp or IATA cargo-xml)
10. Post office mail handling
11. Maintenance reporting
12. Other functions
6.2.3 Manage Automated Self Check-in device(s) and
(a) Provide
(b) Arrange for
1. stock control
2. stock replenishment
3. hosting
4. routine maintenance
5. servicing and repair
6. other, as specified in Annex B

6.3 Unit Load Device (ULD) Control

6.3.1
(a) Provide
(b) Arrange for storage space for
1. passenger ULDs
2. cargo ULDs
3. post office mail ULDs
4. other ULDs
6.3.2 Take action to prevent damage, theft or unauthorized use of the Carrier's ULDs in the custody of the Handling Company.
Notify the Carrier immediately of any damage or loss.

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6.3.3
(a) Take physical inventory of ULD stock and maintain records.
(b) Compile and dispatch ULD Control Messages (UCM).
(c) Compile and dispatch ULD Stock Check Messages (SCM) at agreed timings as specified in Annex B
6.3.4 Prepare ULD exchange control documentation for all transfers of ULDs and obtain signature(s) of the transferring and
receiving carrier(s) or approved third parties and distribute copies.
6.3.5 Handle lost, found and damaged ULDs and notify the Carrier of such irregularities.

6.4 Fuel Farm (Depot)

6.4.1 Liaise with fuel farm suppliers.
6.4.2
(a) Inspect the Carrier's fuel farm product deliveries for contamination, prior to storage. Notify the Carrier of results.
(b) Inspect fuel farm storage and/or appliances. Notify the Carrier of results.

6.5 Ramp Fuelling/Defuelling Operations

6.5.1 Liaise with ramp fuel suppliers.
6.5.2 Inspect fuel vehicles and/or appliances for contamination. Perform water detection checks
6.5.3 Supervise fuelling/defuelling operations.
6.5.4 Prepare aircraft for fuelling/defuelling.
6.5.5 Drain water from aircraft fuel tanks.
6.5.6
(a) Provide
(b) Arrange for
1. fueling
2. defuelling
approved fueling/defueling equipment.
6.5.7 Fuel/defuel aircraft with quantities of products requested by the Carrier's designated representative
6.5.8 Check and verify the delivered fuel quantity
6.5.9 Deliver the completed fuel order to the Carrier's designated representative.

6.6 Surface Transport

6.6.1
(a) Provide
(b) Arrange for
the transport of
1. passengers
2. baggage
3. cargo
4. post office mail
5. empty ULDs
6. other
between
(i) airport and town terminal
(ii) airport and other agreed points
(iii) separate terminals at the same airport

6.7 Catering Services—Liaison and Administration

6.7.1 Liaise with the Carrier's catering supplier.
6.7.2 Handle requisitions made by the Carrier's authorized representative.

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SECTION 7. SECURITY
7.1 Passenger and Baggage Screening and Reconciliation
7.1.1
(a) Provide
(b) Arrange for
1. matching of passengers against established data
2. security questioning
7.1.2
(a) Provide
(b) Arrange for
1. screening of checked baggage.
2. screening of transfer baggage.
3. screening of mishandled baggage.
4. physical examination of checked, transfer and mishandled baggage.
5. identification of security cleared baggage.
7.1.3
(a) Provide
(b) Arrange for
1. screening of passengers.
2. screening of cabin/unchecked baggage.
3. physical examination of passengers and cabin/unchecked baggage.
7.1.4
(a) Provide
(b) Arrange for
1. identification of passengers prior to boarding.
2. reconciliation of boarded passengers with their baggage.
3. positive baggage identification by passengers.
4. offloading of baggage for passengers who fail to board the aircraft.

7.2 Cargo and Post Office Mail

7.2.1
(a) Provide
(b) Arrange for
1. control of access to the cargo facilities.
2. screening of cargo and/or mail.
3. physical examination of cargo.
4. holding of cargo and/or mail for variable periods.
5. secure storage of cargo and/or mail.

7.3 Catering
7.3.1
(a) Provide
(b) Arrange for
1. control of access to the catering unit.
2. security supervision during food preparation.
3. security check of catering uplifts.
4. sealing of food and/or bar trolleys/containers.
5. physical examination of catering vehicles prior to loading.
6. sealing of catering vehicles
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7.4 Ramp
7.4.1
(a) Provide
(b) Arrange for
control of access to
1. aircraft.
2. designated areas.
7.4.2
(a) Provide
(b) Arrange for
searching of
1. flight deck
2. upper deck
3. main deck
4. lower holds (front, rear, bulk)
5. crew compartment(s)
6. galley(s)
7. lavatories
8. wheel wells
9. other, as specified in Annex B
7.4.3
(a) Provide
(b) Arrange for
1. guarding of
2. sealing of
(i) aircraft
(ii) designated areas
(iii) baggage in the baggage make-up areas
7.4.4
(a) Provide
(b) Arrange for
security personnell to safeguard all Loads
1. during the transport between aircraft and designated locations.
2. during offloading and loading of aircraft.

7.5 Additional Security Services

7.5.1
(a) Provide
(b) Arrange for
additional security services (e.g. Ground Security Coordinator), as specified in Annex B

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SECTION 8. AIRCRAFT MAINTENANCE
8.1 Routine Services
8.1.1 Maintain the Carrier's technical manuals, handbooks, catalogues, and other operational documents connected with
performance of the services as specified in Annex B.
8.1.2 Perform line inspection in accordance with Carrier's current instructions.
8.1.3 Enter in the aircraft log(s) and sign for the performance of line inspection.
8.1.4 Enter remarks in aircraft log(s) regarding defects observed during the inspection.
8.1.5 Provide personnel to assist the flight crew or ground staff in the performance of their tasks.

8.2 Replenishing of Oils and Fluids

8.2.1
(a) Perform.
(b) Supervise
replenishing operations
8.2.2
(a) Provide
(b) Arrange for
(c) Operate
replenishing equipment.
8.2.3 Wipe excess oil from engine nacelles
8.2.4 Engine Oil to be provided by the Carrier.
8.2.5 Engine Oil to be provided by the Handling Company.
8.2.6 Hydraulic fluid to be provided by the Carrier.
8.2.7 Hydraulic fluid to be provided by the Handling Company.

8.3 Non-routine Services

8.3.1 Rectify defects entered in the aircraft log as reported by the crew or revealed during the inspection, to the extent requested by
the Carrier. However, major repairs must be separately agreed upon between the Parties.
8.3.2 Enter in aircraft log(s) and sign for the action taken.
8.3.3 Report technical irregularities and actions taken to the Carrier's maintenance base.
8.3.4
(a) Provide
(b) Arrange for
maintenance facilities, tools and special equipment to the extent available.
8.3.5 Move aircraft under its own power

8.4 Material Handling

8.4.1
(a) Obtain Customs clearance for
(b) Administer
the Carrier's spare parts and/or equipment.
8.4.2 Provide periodic inspection of the Carrier's spare parts and/or equipment.
8.4.3 Provide storage space for the Carrier's spare parts and/or equipment.

8.5 Parking and Hangar Space

8.5.1
(a) Provide
(b) Arrange for
1. parking space.
2. hangar space.

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IATA STANDARD GROUND HANDLING AGREEMENT
STANDARD GROUND HANDLING AGREEMENT Annex BX.X—Location(s),
Agreed Services and Charges
to the Standard Ground Handling Agreement (SGHA) of January 2018
between:
having its principal office at:
and hereinafter referred to as ‘the Carrier’
and:
having its principal office at:
and hereinafter referred to as ‘the Handling Company’.
the Carrier and/or the Handling Company may hereinafter be referred to as “the Party(ies)”
effective from:
This Annex BX.X for
the location(s):
is valid from:
and replaces:

PARAGRAPH 1. HANDLING SERVICES AND CHARGES

1.1 For a single ground handling consisting of the arrival and the subsequent departure at agreed timings of the same aircraft, the
Handling Company shall provide the following services of Annex A at the following rates.
1.1.1 Section(s) .................................................................. price .................................................................per (aircraft type, etc.).
1.1.2 Section(s) ...................................................... price ...................................................... per ....................................................
The number of these clauses can be extended as far as necessary.
1.2 Handling in case of Technical Landing for other than commercial purposes will be charged at .......................... % of the above
rates, provided that a physical change of load is not involved.
1.3 Handling in case of return to ramp will not be charged extra, provided that a physical change of load is not involved.
1.4 Handling in case of return to ramp involving a physical change of load will be charged at ........................ % of the above rates.

PARAGRAPH 2. ADDITIONAL SERVICES AND CHARGES

2.1 All services not included in Paragraph 1 of this Annex will be charged for as follows:

PARAGRAPH 3. DISBURSEMENTS
3.1 Any disbursements made by the Handling Company on behalf of the Carrier will be reimbursed by the Carrier at cost price
plus an accounting surcharge of ............................. %. In order to claim such disbursements, the Handling Company shall provide
receipts, invoices or any reasonable evidence substantiating such disbursements.

PARAGRAPH 4. LIMIT OF LIABILITY

4.1 The limit of liability referred to in Sub-Article 8.5 of the Main Agreement shall be as follows:

Aircraft Type Limit (per incident)

................................................................................................... .....................................................................................................
................................................................................................... .....................................................................................................
................................................................................................... .....................................................................................................
................................................................................................... .....................................................................................................

PARAGRAPH 5. TRANSFER OF SERVICES

5.1 In accordance with Sub-Article 3.1 of the Main Agreement, the Handling Company subcontracts the services of Annex A
Section(s) ............................................................................................ to .........................................................................................
The number of these clauses can be extended as far as necessary.

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PARAGRAPH 6. PAYMENT
6.1 Notwithstanding Sub-Article 7.2 of the Main Agreement, payment of account shall be effected ................................................
With reference to Sub-Article 7.3, the Parties establish the following payment terms:
Handling Company will send invoices to (insert email/physical address).
Notwithstanding Sub-Article 7.1 of the Main Agreement, the Handling Company shall submit invoices to the Carrier and the
Carrier shall pay the Handling Company within............................................................................................... days of the invoice.
In the event the Carrier disputes any charge or fee set forth in any invoice, Carrier shall pay the undisputed portion and notify the
Handling Company of the discrepancy in billing. Both parties shall then seek in good faith to resolve the disputed amount(s).
Upon the resolution of any disputed amount the Carrier shall promptly pay the balance due to the Handling Company.

PARAGRAPH 7. SUPERVISION AND ADMINISTRATION

7.1 The services of Annex A, Section 1, Sub-Section 1.3 covered by Sub-Paragraph 1.1 of this Annex B, refer only to the
following services of Annex A which are performed for the Carrier by other organization(s) under cover of separate agreement(s):
Section(s) .......................................................................................................................................................................................
Section(s) .......................................................................................................................................................................................

PARAGRAPH 8. USE OF YELLOW PAGES

In the event that both Parties wish to incorporate AHM 811 Yellow Pages
8.1 The following amendments to the Definitions and Terminology, Main Agreement and Annex A reflected in Yellow Pages of
AHM 811 edition ..................................................................... , (year ...................................................................... ) shall apply:
For example:
– Definitions and Terminology: e.g. nil or all
– Main Agreement: e.g. nil or all except Article x
– Annex A: e.g. nil or 3.6.x, 3.8.x, 6.6.x

PARAGRAPH 9. DURATION, MODIFICATION AND TERMINATION

Any change to Article 11 of the Main Agreement, in particular to the duration of the Main Agreement, validity of rates or rights of
termination shall be recorded below, notwithstanding the corresponding Sub-Articles of the Main Agreement.
For example:
9.1 Duration
9.1.1 Notwithstanding Sub-Article 11.4 and 11.5 of the Main Agreement .................................................................................... .
9.1.2 Notwithstanding Sub-Article 11.11 of the Main Agreement the rates contained in Paragraph 1 shall be .............................
9.2 Modification
9.2.1 Any modification to this Annex B shall be made by a written amendment signed by both Parties.
9.3 Termination
9.3.1 Notwithstanding Sub-Paragraph 8.1.1 of this Annex B, this Annex B may be terminated on the following terms................ .
9.3.2 The Carrier may terminate this Annex B, if the Handling Company fails to provide a consistently satisfactory level of service,
the Carrier reserves the right to provide the Handling Company with written notice to the effect that correction is required
within (..............) days. If the Handling Company fails to correct the situation within ( ..............) days, the Carrier may terminate the
Agreement upon an additional ( ..................) days prior written notice. In accordance with Sub-Article 5.8 of the Main Agreement a
consistent satisfactory level of service is defined in a separate Service Level Agreement as Attachment to this Annex B.
9.3.3 In the event of the Handling Company's material and sustained failure to perform the services as outlined in Sub-Article 5.8
of the Main Agreement, Carrier reserves the right to provide the Handling Company with written notice to the effect that correction
is required within ( .......................) days. If the Handling Company fails to reasonably correct the situation within (......................)
days, the Carrier may terminate the Agreement upon an additional ( .........................................................) days prior written notice.
The number of these clauses can be extended as far as necessary.

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PARAGRAPH 10. NOTIFICATION
10.1 In accordance Sub-Article 11.3 of the Main Agreement, any notice or communication to be given hereunder shall be addressed to
the respective parties as follows:

To Carrier: Carrier ........................................................................................................................

Street ........................................................................................................................
City, Country .............................................................................................................
Telephone .................................................................................................................
Fax: ...........................................................................................................................
E-mail: .......................................................................................................................
Attn: ...........................................................................................................................
To Handling Company: The Handling Company ..............................................................................................
Street .........................................................................................................................
City, Country ..............................................................................................................
Telephone ..................................................................................................................
Fax: ............................................................................................................................
E-mail: ........................................................................................................................
Attn: ............................................................................................................................

PARAGRAPH 11. GOVERNING LAW

11.1 In accordance with Article 9 of the Main Agreement, this Annex B shall be governed by and interpreted in accordance with the
laws of: ........................................................................................................................................................................................... .
11.2 In accordance with Article 9 of the Main Agreement, courts for the resolution of disputes shall be the Courts of: ................... .

Signed the ................................................................................... Signed the .....................................................................................

at ................................................................................................. at ..................................................................................................
for and on behalf of ..................................................................... for and on behalf of .......................................................................
by ................................................................................................ by ..................................................................................................

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IATA STANDARD GROUND HANDLING AGREEMENT
STANDARD GROUND HANDLING AGREEMENT—SIMPLIFIED PROCEDURE
Annex BX.X—Location(s), Agreed Services and Charges
to the Standard Ground Handling Agreement (SGHA) of January 2018
between:
having its principal office at:
and hereinafter referred to as ‘the Carrier’
and:
having its principal office at:
and hereinafter referred to as ‘the Handling Company’
the Carrier and/or the Handling Company may hereinafter be referred to as “the Party(ies)”
effective from:
This Annex BX.X for
the location(s):
is valid from:
and replaces:

PREAMBLE:
This Annex B is prepared in accordance with the simplified procedure whereby the Parties agree that the terms of the Main
Agreement and Annex A of the SGHA of January 2018 as published by the International Air Transport Association shall apply to
this Annex B as if such terms were repeated here in full. By signing this Annex B, the Parties confirm that they are familiar with
the aforementioned Main Agreement and Annex A.

PARAGRAPH 1. HANDLING SERVICES AND CHARGES

1.1 For a single ground handling consisting of the arrival and the subsequent departure at agreed timings of the same aircraft, the
Handling Company shall provide the following services of Annex A at the following rates.
1.1.1 Section(s) .................................................................. price .................................................................. per (aircraft type, etc.).
1.1.2 Section(s) ...................................................... price ...................................................... per ......................................................
The number of these clauses can be extended as far as necessary.
1.2 Handling in case of Technical Landing for other than commercial purposes will be charged at ................ % of the above rates,
provided that a physical change of load is not involved.
1.3 Handling in case of return to ramp will not be charged extra, provided that a physical change of load is not involved.
1.4 Handling in case of return to ramp involving a physical change of load will be charged as for handling in case of Technical
Landing in accordance with Sub-Paragraph 1.2 of this Annex.

PARAGRAPH 2. ADDITIONAL SERVICES AND CHARGES

2.1 All services not included in Paragraph 1 of this Annex will be charged for as follows:

PARAGRAPH 3. DISBURSEMENTS
3.1 Any disbursements made by the Handling Company on behalf of the Carrier will be reimbursed by the Carrier at cost price
plus an accounting surcharge of ............................. %. In order to claim such disbursements, the Handling Company shall provide
receipts, invoices or any reasonable evidence substantiating such disbursements.

PARAGRAPH 4. LIMIT OF LIABILITY

4.1 The limit of liability referred to in Sub-Article 8.5(a) of the Main Agreement shall be as follows:

Aircraft Type Limit (per incident)

..................................................................................................... .....................................................................................................
..................................................................................................... .....................................................................................................
..................................................................................................... .....................................................................................................

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PARAGRAPH 5. TRANSFER OF SERVICES
5.1 In accordance with Sub-Article 3.1 of the Main Agreement, the Handling Company subcontracts the services of Annex A
Section(s) ............................................................................................ to ............................................................................................
The number of these clauses can be extended as far as necessary.

PARAGRAPH 6. PAYMENT
6.1 Notwithstanding Sub-Article 7.2 of the Main Agreement, payment of account shall be effected ...................................................
With reference to Sub-Article 7.3, the Parties establish the following payment terms:
The Handling Company will send invoice to (insert email/physical address).
Notwithstanding Sub-Article 7.1 of the Main Agreement, the Handling Company shall submit invoices to the Carrier and the
Carrier shall pay the Handling Company within ..................................................................................................... days of the invoice.
In the event the Carrier disputes any charge or fee set forth in any invoice, Carrier shall pay the undisputed portion and notify the
Handling Company of the discrepancy in billing. Both parties shall then seek in good faith to resolve the disputed amount(s).
Upon the resolution of any disputed amount the Carrier shall promptly pay the balance due to the Handling Company.

PARAGRAPH 7. SUPERVISION AND ADMINISTRATION

7.1 The services of Annex A, Section 1, Sub-Section 1.3 covered by Sub-Paragraph 1.1 of this Annex B, refer only to the
following services of Annex A which are performed for the Carrier by other organization(s) under cover of separate agreement(s):
Section(s) ..............................................................................................................................................................................................
Section(s) ..............................................................................................................................................................................................

PARAGRAPH 8. USE OF YELLOW PAGES

In the event that both Parties wish to incorporate AHM 811 Yellow Pages
8.1 The following amendments to the Definitions and Terminology, Main Agreement and Annex A reflected in Yellow Pages of
AHM811 edition ......................................................................... , (year ......................................................................... ) shall apply:
For example:
– Definitions and Terminology: e.g. nil or all
– Main Agreement: e.g. nil or all except Article x
– Annex A: e.g. nil or 3.6.x, 3.8.x, 6.6.x

PARAGRAPH 9. DURATION, MODIFICATION AND TERMINATION

Any change to Article 11 of the Main Agreement, in particular to the duration of the Main Agreement, validity of rates or rights of
termination shall be recorded below, notwithstanding the corresponding Sub-Articles of the Main Agreement.
For example:
9.1 Duration
9.1.1 Notwithstanding Sub-Article 11.4 and 11.5 of the Main Agreement .......................................................................................... .
9.1.2 Notwithstanding Sub-Article 11.11 of the Main Agreement the rates contained in Paragraph 1 shall be ...................................
9.2 Modification
9.2.1 Any modification to this Annex B shall be made by a written amendment signed by both Parties.
9.3 Termination
9.3.1 Notwithstanding Sub-Paragraph 8.1.1 of this Annex B, this Annex B may be terminated on the following terms .................... .
9.3.2 The Carrier may terminate this Annex B, if the Handling Company fails to provide a consistently satisfactory level of service,
the Carrier reserves the right to provide the Handling Company with written notice to the effect that correction is
required within (.......) days. If the Handling Company fails to correct the situation within (.......) days, the Carrier may terminate the
Agreement upon an additional ( ..................) days prior written notice. In accordance with Sub-Article 5.8 of the Main Agreement a
consistent satisfactory level of service is defined in a separate Service Level Agreement as Attachment to this Annex B.
9.3.3 In the event of the Handling Company's material and sustained failure to perform the services as outlined in Sub-Article 5.8
of the Main Agreement, Carrier reserves the right to provide the Handling Company with written notice to the effect that corr ection
is required within ( ........................) days. If the Handling Company fails to reasonably correct the situation within ( ........................)
days, the Carrier may terminate the Agreement upon an additional ( .........................................................) days prior written notice.
The number of these clauses can be extended as far as necessary.

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PARAGRAPH 10. NOTIFICATION
10.1 In accordance Sub-Article 11.3 of the Main Agreement, any notice or communication to be given hereunder shall be addressed to
the respective parties as follows:

To Carrier: Carrier ..........................................................................................................................

Street ..........................................................................................................................
City, Country ...............................................................................................................
Telephone ...................................................................................................................
Fax: .............................................................................................................................
E-mail: .........................................................................................................................
Attn: .............................................................................................................................
To Handling Company: The Handling Company ................................................................................................
Street ...........................................................................................................................
City, Country ................................................................................................................
Telephone ....................................................................................................................
Fax: ..............................................................................................................................
E-mail: ..........................................................................................................................
Attn: ..............................................................................................................................

PARAGRAPH 11. GOVERNING LAW

11.1 In accordance with Article 9 of the Main Agreement, this Annex B shall be governed by and interpreted in accordance with the
laws of: ......................................................................................................................................................................................... .
11.2 In accordance with Article 9 of the Main Agreement, courts for the resolution of disputes shall be the Courts of: ................... .

Signed the ................................................................................... Signed the ....................................................................................

at ................................................................................................. at .................................................................................................
for and on behalf of ..................................................................... for and on behalf of ......................................................................
by ................................................................................................ by .................................................................................................

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IATA STANDARD GROUND HANDLING AGREEMENT
STANDARD GROUND HANDLING AGREEMENT—PROCEDURE FOR LINE MAINTENANCE
Note: * Please note that the Line Maintenance contract Standard is limited up to and including Weekly Checks.

Annex BX.X—Location(s), Agreed Services and Charges

To the Standard Ground Handling Agreement (SGHA) of January 2018
Between:
having its principal office at:
and hereinafter referred to as “the Carrier”
and:
having its principal office at:
and hereinafter referred to as “the Handling Company”
holding EASA Part 145 or FAR 145 approval no ............................................................................................................................ .
or any other National Airworthiness Authority as the case may be
the Carrier and/or the Handling Company may hereinafter be referred to as “the Party(ies)”
Effective from:
This Annex BX.X for the location(s):
is valid from:
and replaces:
PREAMBLE:
This Annex B is prepared in accordance with the simplified procedure whereby the Parties agree that the terms of the Main
Agreement and Annex A of the SGHA of January 2018 as published by the International Air Transport Association shall
apply to this Annex B as if such terms were repeated here in full. By signing this Annex B, the Parties confirm that they are
familiar with the aforementioned Main Agreement and Annex A.

PARAGRAPH 1. SCOPE OF WORK

1.1 For a single ground handling consisting of the arrival and the subsequent departure at agreed timings of the same aircraft, the
Handling Company shall provide the following services of Annex A at the following rates.
The services listed below, are only an example of services and do not represent a complete list of services that may be
contracted as per the Annex A.
1.1.1 Pre Flight Check

Section 1: 1.2.3(j) (retaining period of three years at station in question), 1.3.6

Section 3: 3.5.1, 3.5.2(a,c), 3.7.2(a1,a2), 3.7.3, 3.16.2
Section 4: 4.2.2(a,b)
Section 6: 6.5.1, 6.5.2, 6.5.3, 6.5.4, 6.5.7, 6.5.8, 6.5.9
Section 8: 8.1.1, 8.1.2, 8.1.3, 8.1.4, 8.2.1(a), 8.2.2(a), 8.2.3, 8.2.4, 8.3.1 (include rectification up to one man-hour), 8.3.2,
8.3.3, 8.3.4, 8.4.1(b), 8.4.2, 8.4.3

Aircraft/Engine Type Price Currency

1.1.2 Daily Check

Section 1: 1.2.3(j) (retaining period of three years at station in question), 1.3.6

Section 3: 3.5.1, 3.5.2(a,c), 3.7.2(a1,a2), 3.7.3, 3.12.1(b1) (check for water draining during winter period only), 3.16.2
Section 4: 4.2.2(a,b)
Section 6: 6.5.1, 6.5.2, 6.5.3, 6.5.4, 6.5.7, 6.5.8, 6.5.9
Section 8: 8.1.1, 8.1.2, 8.1.3, 8.1.4, 8.2.1(a), 8.2.2(a), 8.2.3, 8.2.4, 8.3.1 (include rectification up to one man-hour), 8.3.2,
8.3.3, 8.3.4, 8.4.1(b), 8.4.2, 8.4.3
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 Aircraft/Engine Type Price Currency

1.1.3 Weekly Check

Section 1: 1.2.3(j) (retaining period of three years at station in question), 1.3.6

Section 3: 3.5.1, 3.5.2(a,c), 3.8.2(a1,a2), 3.7.3, 3.12.1(a1) (check for water draining during winter period only), 3.16.2
Section 4: 4.2.2(a,b)
Section 6: 6.5.1, 6.5.2, 6.5.3, 6.5.4, 6.5.5, 6.5.7, 6.5.8, 6.5.9
Section 8: 8.1.1, 8.1.2, 8.1.3, 8.1.4, 8.2.1(a), 8.2.2(a), 8.2.3, 8.2.4, 8.3.1 (include rectification up to one man-hour), 8.3.2,
8.3.3, 8.3.4, 8.4.1(b), 8.4.2, 8.4.3

Aircraft/Engine Type Price Currency

1.1.4 On Call Maintenance on request and availability

Section 1: 1.2.3(j) (retaining period of three years at station in question)

Section 8: 8.3.1, 8.3.2, 8.3.3

Aircraft/Engine Type Price Currency

1.1.5 Additional Man-hours

Section 8: 8.3.1, 8.3.2, 8.3.3

Aircraft/Engine Type Price Currency

Note: The number of these clauses can be extended or deleted as the case may be.
1.2 No extra charge will be made for providing the services at night or on legal holidays.
1.3 Aircraft registration number(s), to Aircraft Type(s) stated in Paragraph 1 of this Annex, which are part of this Agreement, are
stated in ................................................................................. . Mentioned Manual/List is placed in hands of the Handling Company.

PARAGRAPH 2. ADDITIONAL SERVICES AND CHARGES

2.1 All services not included in Paragraph 1 of this Annex will be charged according to local standard price list.
It is recommended to define local as the location and a copy of the local price list attached to the annex as an annex in Annex B.

PARAGRAPH 3. DISBURSEMENTS
3.1 Any disbursements made by the Handling Company on behalf of the Carrier will be reimbursed by the Carrier at cost price
plus an accounting surcharge of %. In order to claim such disbursements, the Handling Company shall provide receipts, invoic es
or any reasonable evidence substantiating such disbursements.

PARAGRAPH 4. TRANSFER OF SERVICES

4.1 In accordance with Sub-Article 3.1 of the Main Agreement, the Handling Company subcontracts the services of Annex A.

Service to Company using approval certificate no.

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PARAGRAPH 5. LIMIT OF LIABILITY
5.1 The limit of liability referred to in Sub-Article 8.5 of the Main Agreement shall be as follows:

Aircraft Limit (per incident) Currency

PARAGRAPH 6. PAYMENT
6.1 Notwithstanding Sub-Article 7.2 of the Main Agreement, payment of account shall be effected ...................................................
With reference to Sub-Article 7.3, the Parties establish the following payment terms:
The Handling Company will send invoice to (insert email/physical address).
Notwithstanding Sub-Article 7.1 of the Main Agreement, the Handling Company shall submit invoices to the Carrier and the
Carrier shall pay the Handling Company within ..................................................................................................... days of the invoice.
In the event the Carrier disputes any charge or fee set forth in any invoice, Carrier shall pay the undisputed portion and notify the
Handling Company of the discrepancy in billing. Both parties shall then seek in good faith to resolve the disputed amount(s).
Upon the resolution of any disputed amount the Carrier shall promptly pay the balance due to the Handling Company.

PARAGRAPH 7. USE OF YELLOW PAGES

In the event that both Parties wish to incorporate AHM 811 Yellow Pages
7.1 The following amendments to the Definitions and Terminology, Main Agreement and Annex A reflected in Yellow Pages of
AHM 811 edition ...........................................................................(year ........................................................................... ) shall apply:
For example:
– Definitions and Terminology: e.g. nil or all
– Main Agreement: e.g. nil or all except Article x
– Annex A: e.g. nil or 3.6.x, 3.8.x, 6.6.x

PARAGRAPH 8. DURATION, MODIFICATION AND TERMINATION

Any change to Article 11 of the Main Agreement, in particular to the duration of the Main Agreement, validity of rates or rights of
termination shall be recorded below, notwithstanding the corresponding Sub-Articles of the Main Agreement.
For example:
8.1 Duration
8.1.1 Notwithstanding Sub-Article 11.4 and 11.5 of the Main Agreement ........................................................................................... .
8.1.2 Notwithstanding Sub-Article 11.11 of the Main Agreement the rates contained in Paragraph 1 shall be ...................................
8.2 Modification
8.2.1 Any modification to this Annex B shall be made by a written amendment signed by both Parties.
8.3 Termination
8.3.1 Notwithstanding Sub-Paragraph 8.1.1 of this Annex B, this Annex B may be terminated on the following terms ......................
8.3.2 The Carrier may terminate this Annex B, if the Handling Company fails to provide a consistently satisfactory level of service,
the Carrier reserves the right to provide the Handling Company with written notice to the effect that correction is required
within (..............) days. If the Handling Company fails to correct the situation within ( ..............) days, the Carrier may terminate the
Agreement upon an additional ( ................................................................................................................... ) days prior written notice.
8.3.3 In the event of the Handling Company's material and sustained failure to perform the services as outlined in Sub-Article 5.8
of the Main Agreement, Carrier reserves the right to provide the Handling Company with written notice to the effect that corr ection
is required within ( ........................) days. If the Handling Company fails to reasonably correct the situation within ( ........................)
days, the Carrier may terminate the Agreement upon an additional ( .........................................................) days prior written notice.
The number of these clauses can be extended as far as necessary.

PARAGRAPH 9. AIRCRAFT MAINTENANCE SERVICES

9.1 Notwithstanding Sub-Article 5.3 of the Main Agreement insofar as it refers to Services of Section 8 of Annex A. In the
absence of technical instructions from the Carrier, the Handling Company shall promptly seek technical instructions from the
Carrier but shall take no action pending receipt of such Technical Instructions. The Handling Company will not be held
responsible for any flight delay resulting from lack of Technical Instructions from the Carrier.
9.2 It is the Carrier's responsibility to ensure that the conditions of this agreement are acceptable to its appropriate authorities.

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9.3 It is understood that the signature of the Handing Company's ground engineer in the technical log of the Carrier's aircraft only
certifies the correct performance of routine checks and rectification of flight and/or ground discrepancies related to the ch ecks
performed. The Handling Company assumes no responsibility for the Airworthiness of the Carrier's aircraft. .
9.4 The Handling Company is using ............. approval certificate no. EASA.145 .............or FAR 145............. as the case must be.

PARAGRAPH 10. AIRWORTHINESS DATA

10.1 The airworthiness data supplied by the Carrier deemed necessary to fulfill the Handling Company's responsibility at agreed
aircraft type(s) are stated in the documentation stated below. Mentioned documentation is placed in hand of the Handling
Company at location(s) in question.

Aircraft Airworthiness data

10.2 Notwithstanding Sub-Article 1.2 it is the responsibility of the Carrier to ensure that the latest and valid revisions of technical
documentation and/or check sheets are available to the Handling Company in order to fulfill the technical services agreed in the
contract at the location(s) concerned.

PARAGRAPH 11. SPARE AND POOL PARTS ADMINISTRATION

11.1 The Handling Company is responsible for checking that all spare parts or pool parts, which are to be fitted on the Carrier's
aircraft, at location in question, are in compliance with the applicable EASA Part 145 or FAR 145 requirements. This requires the
Handling Company to ensure that all parts are in satisfactory condition and provided with appropriate documentation.
Accordingly, the Handling Company reserves the right to reject a part provided by the Carrier or its pool partner, if compliance
with the above cannot be assured.
11.2 It is the Carrier's responsibility to specify which spare parts/pool parts, the Handling Company shall administer and store.
Subject parts are described in ........................................................................................ . which are placed at location(s) in question.
11.3 It is the Carrier's responsibility to control the Carrier's own spare parts held at the location(s) in question for correct AD and
modification status. Any spare parts that do not comply with the correct AD or modification status are to be recalled by the
Carrier.

PARAGRAPH 12. AUDITING

12.1 Notwithstanding Sub-Article 5.9 of the Main Agreement, the Carrier or its competent authority may, by prior written notice to
the Handling Company at its own cost, engage the Handling Company for the purpose of auditing at the location(s) designated in
Annex(es) B. Such notice shall contain a description of area(s) to be audited. The total cost of the audit performed by the Carrier
or its competent authority shall be born by the Carrier.

PARAGRAPH 13. GOVERNING LAW

13.1 In accordance with Article 9 of the Main Agreement, this Annex B shall be governed by and interpreted in accordance with
the laws of: .......................................................................................................................................................................................... .
13.2 In accordance with Article 9 of the Main Agreement, courts for the resolution of disputes shall be the Courts of: .................... .

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PARAGRAPH 14. NOTIFICATION
14.1 In accordance Sub-Article 11.3 of the Main Agreement, any notice or communication to be given hereunder shall be
addressed to the respective parties as follows:

To Carrier: Carrier ..........................................................................................................................

Street .........................................................................................................................
City, Country ..............................................................................................................
Telephone ..................................................................................................................
Fax: ............................................................................................................................
E-mail: ........................................................................................................................
Attn: ............................................................................................................................
To Handling Company: The Handling Company ...............................................................................................
Street ..........................................................................................................................
City, Country ...............................................................................................................
Telephone ...................................................................................................................
Fax: .............................................................................................................................
E-mail: .........................................................................................................................
Attn: .............................................................................................................................

Signed date: ................................................................................ Signed date: ................................................................................

at ................................................................................................. at .................................................................................................
for and behalf of .......................................................................... for and behalf of ...........................................................................
by ................................................................................................ by ................................................................................................

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INTERNATIONAL AIR TRANSPORT ASSOCIATION

AHM 810

STANDARD GROUND HANDLING AGREEMENT

EFFECTIVE 1 January 2013

STANDARD GROUND HANDLING AGREEMENT (SGHA)
between:
and:
The agreement consists of:
MAIN AGREEMENT, and, as required,
ANNEX A (description of services)
ANNEX(ES) B (location(s), agreed services and charges)

CONTENTS OF MAIN AGREEMENT

DEFINITIONS AND TERMINOLOGY
ARTICLE 1 PROVISION OF SERVICES
ARTICLE 2 FAIR PRACTICES
ARTICLE 3 SUBCONTRACTING OF SERVICES
ARTICLE 4 CARRIER'S REPRESENTATION
ARTICLE 5 STANDARD OF WORK
ARTICLE 6 REMUNERATION
ARTICLE 7 ACCOUNTING AND PAYMENT
ARTICLE 8 LIABILITY AND INDEMNITY
ARTICLE 9 ARBITRATION
ARTICLE 10 STAMP DUTIES, REGISTRATION FEES
ARTICLE 11 DURATION, MODIFICATION AND TERMINATION
ARTICLE 12 AUTHORIZATION TO CONTRACT

DEFINITIONS AND TERMINOLOGY

For the sake of clarity, the following definitions and terminology apply to the SGHA;
AIRPORT TERMINAL means all buildings used for arrival and departure handling of aircraft.
ARRANGE (or MAKE ARRANGEMENTS FOR) implies that the Handling Company will request an outside
agency to perform the service required. The charge of the outside agency shall be paid by the Carrier. The
Handling Company assumes no liability toward the Carrier for such arrangements.
CARGO means revenue cargo, and non-revenue cargo such as service cargo and company materials.
CARRIER'S REPRESENTATIVE means the individual or organization authorized by the Carrier to act on the
Carrier's behalf in matters concerning Article 4.
CO-ORDINATE means to collect and communicate operational information to the respective parties at the
direction of the Carrier, or the Carrier's Representative, as required to perform the services as contracted by the
Carrier with Third Parties in the respective Annex(es) B.
CARRIER'S AIRCRAFT means any aircraft owned, leased, chartered, hired or operated or otherwise utilised by
or on behalf of the Carrier and in respect of which the Carrier has either expressly or implicitly contracted,
instructed or otherwise requested the Handling Company to perform or carry out any ground handling service(s).
DEPARTURE CONTROL SYSTEM (DCS) means an automated method of performing check-in, capacity control,
load control and dispatch of flights.
DIRECT LOSS means a loss arising naturally or directly from an occurrence and which excludes remote, indirect,
consequential, or special losses or damages, such as loss of revenue or loss of profit.
ELECTRONIC DATA INTERCHANGE (EDI) means the computer-to-computer (application-to-application program
processing) transmission of business data in a standard format.

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ICAO means International Civil Aviation Organisation.
IATA means International Air Transport Association.
LIAISE means to communicate and maintain contact.
LOAD means any item carried in an aircraft other than is included in the basic operating weight.
LOADS means baggage, cargo, mail and any aircraft supplies including ballast.
PASSENGER(S) means any person(s) both revenue and non-revenue, except members of the crew, carried or to
be carried in an aircraft with the consent of the Carrier.
PROVIDE implies that the Handling Company itself assumes responsibility for the provision of the service
required.
RECEIVING CARRIER means a carrier who receives Loads from a transferring carrier at a transfer point.
SPECIAL SHIPMENTS includes, but not limited to, perishables, live animals, valuables, vulnerable cargo, news
material and dangerous goods.
SPECIALISED CARGO PRODUCTS includes but not limited to, express cargo, courier shipments and same day
delivery.
STATION MANAGEMENT means management of Carriers' administrative and/or operational functions(s) within
the scope defined in the Annex B.
SUPERVISION means to oversee and direct the performance of the Services contracted by the Carrier with third
parties, i.e. companies who have a separate Annex B (or similar contract with the Carrier). The term Supervision
shall not apply to the Handling Company self-management of its own services or overseeing of the Handling
Company's subcontractors (as referenced to in Article 5 of the Main Agreement).
TECHNICAL LANDING is a landing for other than commercial reasons where no physical change of Loads,
Passenger and/or crew occurs.
TICKET means the document entitled "Passenger Ticket and Baggage Check" issued by or on behalf of the
Carrier and includes Notice of Contract Terms incorporated by reference and notices and the flight and passenger
coupons contained therein.
TRANSIT FLIGHT is an aircraft making an intermediate landing for commercial reasons where a change of Loads,
Passenger and/or crew occurs.
TRUCK SERVICE means a service operated by truck on behalf of an airline carrying Loads documented in
accordance with the applicable IATA and/or ICAO rules, regulations and procedures. In the Main Agreement and
in Annex A, the word “aircraft” will read “truck” and “flight” will read “truck service” when it concerns the handling of
a truck as meant under the above definitions.
TURNROUND FLIGHT is an aircraft terminating a flight and subsequently originating another flight following a
complete change of Loads, Passenger and/or crew.
UNIT LOAD DEVICES (ULDs) Aircraft unit load device (ULD) is an assembly of components comprising either of
the following:
•aircraft pallet and pallet net
•aircraft pallet and pallet net over an igloo
•aircraft container
The purpose of the unit is to enable individual pieces of cargo, baggage or mail to be assembled into a standard-
sized unit to facilitate rapid loading onto and offloading from aircraft having compatible handling and restraint
systems which interface directly with the unit.

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MAIN AGREEMENT
An Agreement made between:
having its principal office at:
hereinafter referred to as ‘the Carrier’ or ‘the Handling Company’ as the case may be,
and:
having its principal office at:
hereinafter referred to as ‘the Handling Company’ or ‘the Carrier’, as the case may be,
the Carrier and/or the Handling Company may hereinafter be referred to as “the Party(ies)”
WHEREBY THE PARTIES AGREE AS FOLLOWS:

ARTICLE 1. PROVISION OF SERVICES

1.1 General

The Carrier and the Handling Company agree to give the highest importance to the compliance to all applicable laws
and regulations governing their activities and expects its agents and contractors to do the same.
Of particular concern are laws related to anti-bribery, anti-trust and labor relations (including but not limited to the
prohibition of child labor).
The Services shall be made available within the limits of the capabilities of the Handling Company and the Handling
Company will comply at all times with and will deploy best efforts to make sure its employees and subagents comply
with:
•All laws and regulations applicable in its country of establishment and all other countries in which Services are
provided under this Agreement
•Applicable IATA and/or ICAO and/or other governing rules, regulation and procedures
•All international treaties and regulations that apply in general to commerce and in particular to the operation of
aircraft, transportation of passengers and air freight or mail
The Carrier and the Handling Company shall ensure that their respective personnel assigned to the performance of
this agreement are aware of all relevant legislation applicable to commerce in general, aircraft operation, passenger
transport and air freight.
Further, the Carrier and the Handling Company shall ensure that all their respective employees assigned to the
performance of this Agreement where applicable, shall be aware of the essentials of:
•Competition and antitrust regulations in its country of residence, establishment as well as such regulations with
extraterritorial application.
•The rules governing bribery, kick-backs, secret commissions and payments to government officials in its country
of residence, establishment as well as such regulations with extraterritorial application.
•Any other applicable law or regulation, whose breach or violation by a Party or its employees could cause damage
to the other Party or its employees.
It is not considered necessary or possible to specify every detail of the services it being generally understood what
such services comprise and the standards to be attained in their performance.

1.2 Documents for Ground Handling

Documents used for ground handling shall be the Handling Company's own documents, where applicable, provided
these documents comply with standardised formats that may apply under IATA and/or ICAO and/or other governing
rules, regulations and procedures.

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1.3 Scheduled Flights

The Handling Company agrees to provide for the Carrier's Aircraft for flights operating on an agreed schedule at the
location(s) stated in the Annex(es) B, those services of Annex A as are listed in the Annex B for the respective
locations. The Carrier, in turn, agrees to inform the Handling Company as soon as possible about any changes of
schedule and/or frequencies and/or types of aircraft.

1.4 Extra Flights

The Handling Company will also provide the services to the Carrier's Aircraft for flights in addition to the agreed
schedule at the same locations, provided that reasonable prior notice is given and the provision of such additional
services will not prejudice commitments already undertaken.

1.5 Priority

The Handling Company shall, as far as possible, give priority to aircraft operating on schedule.

1.6 Emergency Assistance

It is the responsibility of the Handling Company to participate in local emergency response plan(s) in order to provide
support to the Carrier in the event of an emergency including but not limited to, forced landings, accidents or acts of
violence.
Carrier will contact the Handling Company to establish the Carrier's needs in an emergency and provide the Handling
Company its current emergency procedures.
In the absence of Carrier instructions, in part or whole, the Handling Company shall follow its own emergency
response plan(s).
In case of an emergency, the Handling Company shall without delay activate its local emergency plan(s) which
includes the immediate notification to the Carrier and establish open-line communications with the Carrier.
The Handling Company shall take all reasonable measures to assist passengers, crew and family members and to
safeguard and protect baggage, cargo and mail carried in the aircraft from loss or damage in co-operation with the
relevant local authorities.
All documentation and information pertaining to the emergency is the property of the Carrier and shall be held
confidential by the Handling Company, unless such documentation and information is specifically required by
applicable law or by governmental or local authorities regulations.
The Carrier shall reimburse the Handling Company for expenses and disbursements incurred in rendering such
assistance.

1.7 Additional Services

As far as possible, the Handling Company will, upon request, provide to the Carrier additional services not set forth in
the present Agreement. Such services may be governed by special conditions to be agreed between the Parties.

1.8 Other Locations

In case of occasional flights of the Carrier's Aircraft at locations which are not designated in the present Agreement,
where the Handling Company maintains a ground handling organisation, the Handling Company shall, on request,
make every effort, subject to the means locally available, to provide necessary services.

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ARTICLE 2. FAIR PRACTICES
2.1 The Handling Company shall use its best efforts to protect the Carrier's confidential information and make it
available for the purposes of the Carrier only.
2.2 Neither Party to this Agreement shall disclose any information contained in Annex(es) B to outside parties
without the prior consent of the other Party, unless such information is specifically required by applicable law or by
governmental or authorities' regulations, in which case the other Party will be notified accordingly.

ARTICLE 3. SUBCONTRACTING OF SERVICES

3.1 The Handling Company is entitled to delegate any of the agreed services to subcontractors with the Carrier's
prior written consent. It is understood that, in this case, the Handling Company shall be responsible to the Carrier for
the proper rendering of such services as if they had been performed by the Handling Company itself. Any
subcontracting of services and the provider(s) thereof, shall be recorded in the Annex(es) B.
3.2 The Carrier shall not appoint any other person, company or organisation to provide the services which the
Handling Company has agreed to provide by virtue of this Agreement, except in such special cases as shall be
agreed between the Parties.

ARTICLE 4. CARRIER'S REPRESENTATION

4.1 The Carrier may maintain at its own cost, its own representative(s) at the location(s) designated in the Annex(es)
B. Such representative(s) and representative(s) of the Carrier's Head Office may inspect the services provided to the
Carrier by the Handling Company pursuant to this Agreement, advise and assist the Handling Company and render
to the Carrier's clients such assistance as shall not interfere with the provision of services by the Handling Company.
4.2 The Carrier may, by prior written notice to the Handling Company and at its own cost, engage an organisation
(hereinafter referred to as ‘the Supervisor’) to supervise the services of the Handling Company at the location(s)
designated in Annex(es) B. Such notice shall contain a description of the services to be supervised.
The Supervisor shall have the same authority as defined above in Sub-Article 4.1 for the Carrier's own
representative.
4.3 Such assistance, when performed by the Carrier's representative(s) and/or Supervisor(s) will be the sole
responsibility of the Carrier, unless requested by the Handling Company.

ARTICLE 5. STANDARD OF WORK

5.1 The Handling Company shall carry out all technical and flight operations services as well as other services also
having a safety aspect, for example, load control, loading of aircraft and handling of dangerous goods, in accordance
with the Carrier's instructions, receipt of which must be confirmed in writing or by electronic confirmation to the
Carrier by the Handling Company.
In the case of absence of instructions by the Carrier, the Handling Company shall follow its own standard practices
and procedures provided they comply with the applicable IATA and/or ICAO and/or other governing rules, regulations
and procedures.
5.2 The Handling Company shall carry out all other services in accordance with the Carrier's procedures and
instructions. In the case of absence of instructions by the Carrier, the Handling Company shall follow its own
standard practices and procedures.
5.3. The Handling Company agrees to take all possible steps to ensure that, with regard to contracted services, the
Carrier's Aircraft, crews, Passengers and Loads receive treatment not less favourable than that given by the
Handling Company to other carriers or its own comparable operation at the same location.
5.4 The Handling Company agrees to ensure that the authorisation of specialised personnel performing services for
the Carrier is valid and current. If at any time the Handling Company is unable to provide authorised personnel as
requested by the Carrier, the Handling Company shall inform the Carrier immediately.

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5.5 The Carrier shall supply the Handling Company with sufficient information and instructions to enable the
Handling Company to perform its handling properly.
5.6 In the provision of the services as a whole, due regard shall be paid to safety, security, local and international
regulations, applicable IATA and/or ICAO and/or other governing rules, regulations and procedures in such a manner
that delays and damage to the Carrier's Aircraft and Load are avoided and the general public is given the best
impression of air transport.
5.7 The Handling Company must report to the Carrier's Representative immediately all loss or damage, threatened
or actual, to the Carrier's Aircraft, crew, Passengers and Loads noticed in the course of the handling or which in any
other way comes to the knowledge of the Handling Company.
5.8 The Parties shall agree on the quality standards for any service provided, including those covered by Sub-Article
5.1 above. Such quality standards for a specific location may form part of the applicable Annex B. The Handling
Company agrees to take all possible steps to ensure that, with regard to contracted services, the agreed upon quality
standards will be met.
5.9 The Carrier or a regulatory authority governing the Carrier's operations may, at its own cost, and with reasonable
prior notice, audit the designated services in the applicable Annex(es) B. Such notice shall contain a description of
the area(s) to be audited. The Handling Company shall cooperate with the Carrier and will undertake any corrective
action(s) required.
5.10 In the provision of the services, the Parties agree to comply with any applicable data protection laws.
5.11 The Handling Company shall supervise and manage its own activities and/or those subcontracted as agreed
within the scope of services specified in Annex(es) B.
5.12 The Handling Company shall be able to demonstrate a Safety Management System in use following IATA AHM
610 and/or ICAO, local and international regulations, or other governing rules.
5.13 The Handling Company shall promote awareness and strive to achieve best practices in Environmental and
Social Responsibility.

ARTICLE 6. REMUNERATION
6.1 In consideration of the Handling Company providing the services, the Carrier agrees to pay to the Handling
Company the charges set out in the respective Annex(es) B, within the terms specified. The Carrier further agrees to
pay the proper charges of the Handling Company and to discharge all additional expenditure incurred for providing
the services referred to in Sub-Articles 1.4, 1.6, 1.7 and 1.8.
6.2 The charges set out in Annex(es) B do not include:
—any charges, fees or taxes imposed or levied by the Airport, Customs or other authorities against the Carrier or
the Handling Company in connection with the provision of services herein by the Handling Company or in
connection with the Carrier's flights.
—expenses incurred in connection with stopover and transfer passengers and with the handling of passengers
for interrupted, delayed or cancelled flights.
Such charges, fees, taxes or other expenses as outlined above shall be borne ultimately by the Carrier.

ARTICLE 7. ACCOUNTING AND PAYMENT

7.1 The Handling Company shall invoice the Carrier monthly, unless otherwise agreed in Annex(es) B, with the
charges arising from the provision of the handling services of Annex A as listed in Annex(es) B at the rates of
charges set out in Annex(es) B.
7.2 Payment shall be effected through the IATA Clearing House unless otherwise agreed in Annex(es) B.
7.3 The Parties shall reach agreement on the payment terms at each location. Such payment terms will form part of
the applicable Annex(es) B.

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ARTICLE 8. LIABILITY AND INDEMNITY

In this Article, all references to:

(a) “the Carrier” or “the Handling Company” shall include their employees, servants, agents and subcontractors;
(b) “ground support equipment” shall mean all equipment used in the performance of ground handling services
included in Annex A, whether fixed or mobile, and
(c) “act or omission” shall include negligence.
8.1 Except as stated in Sub-Articles 8.5 and 8.6, the Carrier shall not make any claim against the Handling Company
and shall indemnify it (subject as hereinafter provided) against any legal liability for claims or suits, including costs
and expenses incidental thereto, in respect of:
(a) delay, injury or death of persons carried or to be carried by the Carrier;
(b) injury or death of any employee of the Carrier;
(c) damage to or delay or loss of baggage, cargo or mail carried or to be carried by the Carrier, and
(d) damage to or loss of property owned or operated by, or on behalf of, the Carrier and any consequential loss
or damage;
arising from an act or omission of the Handling Company in the performance of this Agreement unless done with
intent to cause damage, death, delay, injury or loss or recklessly and with the knowledge that damage, death, delay,
injury or loss would probably result.
PROVIDED THAT all claims or suits arising hereunder shall be dealt with by the Carrier; and
PROVIDED ALSO THAT the Handling Company shall notify the Carrier of any claims or suits without undue delay
and shall furnish such assistance as the Carrier may reasonably require.
PROVIDED ALSO THAT where any of the services performed by the Handling Company hereunder relate to the
carriage by the Carrier of passengers, baggage or cargo, then if the limitations of liability imposed by the Warsaw
Convention and/or the Montreal Convention (1999) as applicable and as amended from time to time would have
applied if any such act or omission had been committed by the Carrier but are held by a Court not to be applicable to
such act or omission committed by the Handling Company in performing this Agreement then upon such decision of
the Court the indemnity of the Carrier to the Handling Company hereunder shall be limited to an amount not
exceeding the amount for which the Carrier would have been liable if it had committed such act or omission.
8.2 The Carrier shall not make any claim against the Handling Company in respect of damage, death, delay, injury
or loss to third parties caused by the operation of the Carrier's Aircraft arising from an act or omission of the Handling
Company in the performance of this Agreement unless done with intent to cause damage, death, delay, injury or loss
or recklessly and with knowledge that damage, death, delay, injury or loss would probably result.
8.3
(a) Notwithstanding the provisions of Sub-Article 8.1, in the case of claims arising out of surface transportation
which is provided on behalf of the Carrier and is part of the operation of loading/embarking or
unloading/disembarking and/or is covered by the Carrier's Contract of Carriage the indemnity shall not exceed
the limits specified in the said Contract of Carriage.
(b) In the case of claims arising out of surface transportation which is not provided on behalf of the Carrier
and/or is not part of the operation of loading/embarking or unloading/disembarking and/or is not covered by the
Carrier's Contract of Carriage the waiver and indemnity herein contained shall not apply.
8.4 The Handling Company shall not make any claim against the Carrier and shall indemnify it (subject as
hereinafter provided) against any legal liability for claims or suits, including costs and expenses incidental thereto, in
respect of:
(a) injury to or death of any employees of the Handling Company, its servants, agents or subcontractors; and
(b) damage to or loss of property owned or operated by, or on behalf of, the Handling Company and any
consequential loss or damage;
arising from an act or omission of the Carrier in the performance of this Agreement unless done with intent to cause
damage, death, delay, injury or loss or recklessly and with knowledge that damage, death, delay, injury or loss would
probably result.

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8.5 Notwithstanding Sub-Article 8.1(d), the Handling Company shall indemnify the Carrier against any physical loss
of or damage to the Carrier's Aircraft caused by the Handling Company's negligent act or omission PROVIDED
ALWAYS THAT the Handling Company's liability shall be limited to any such loss of or damage to the Carrier's
Aircraft in an amount not exceeding the level of deductible under the Carrier's Hull All Risk Policy which shall not, in
any event, exceed USD 1,500,000 except that loss or damage in respect of any incident below USD 3,000 shall not
be indemnified.
For the avoidance of doubt, save as expressly stated, this Sub-Article 8.5 does not affect or prejudice the generality
of the provisions of Sub-Article 8.1 including the principle that the Carrier shall not make any claim against the
Handling Company and shall indemnify it against any liability in respect of any and all consequential loss or damage
howsoever arising.
8.6. Furthermore, notwithstanding Sub-Article 8.1.(c), the Handling Company shall indemnify the Carrier against
direct loss of or damage to the Carrier's cargo (excluding Mail) caused by the negligent act or omission by or on
behalf of the Handling Company in the provision of the services and/or the supply of goods under this Agreement
PROVIDED ALWAYS THAT the Handling Company's liability shall be limited to as set out in article 22.3 of the
Montreal Convention 1999 or any amendment to that Convention in force at the time of the loss or damage or to the
actual compensation paid out by the Carrier, whichever is less. In any event, the total amount of the claim shall not
exceed USD 1,000,000, except that loss or damage in respect of any claim below USD 500 shall not be indemnified.
Any claim shall be submitted within the time limits set out in article 31.2 of the Montreal Convention 1999. For the
avoidance of doubt, the liability of the Handling Company shall never exceed the liability of the Carrier.

ARTICLE 9. ARBITRATION

In the event of any dispute or claim concerning the scope, meaning, construction or effect of this Agreement, the
parties shall make all reasonable efforts to resolve disputes amongst themselves. Failing mutual resolution of the
dispute, the parties may elect to resolve the dispute through arbitration (either by a single arbitrator or a panel of
arbitrators). In the event that the parties fail to agree to an arbitration process, the dispute shall be settled in
accordance with the laws of the state or jurisdiction set out in Annex(es) B, by the courts set out in Annex(es) B
without regard to principles of conflict of laws.

ARTICLE 10. STAMP DUTIES, REGISTRATION FEES

10.1 All stamp duties and registration fees in connection with this Agreement, which may be prescribed under the
national law of either Party to this Agreement, are payable by that Party.
10.2 All stamp duties and registration fees in connection with this Agreement, which may be prescribed under the
national law of the location(s), as mentioned in the Annex(es) B and not being a location situated in the country of
either Party to this Agreement will be shared equally between the Parties.

ARTICLE 11. DURATION, MODIFICATION AND TERMINATION

11.1 This Agreement shall be effective from the date specified in the respective Annex(es) B. It shall supersede any
previous arrangements between the Parties governing the provision of services at locations for which there are valid
Annex(es) B to this Agreement.
11.2 Modification of, or additions to this Agreement shall be recorded in Annex(es) B.
11.3 Any notice referred to under this Article 11 given by one Party under this Agreement shall be deemed properly
given if sent by registered letter, or by other means where proof of receipt or acknowledgement is obtained, to the
respective office of the other Party as recorded in the Annex(es) B. In the case of a registered letter notice shall be
considered to be served on the date of receipt.
11.4 This Main Agreement shall continue in force until terminated by either Party giving sixty days prior notice to the
other Party.
11.5 Termination by either Party of any Annex(es) B to this Agreement of all or any part of the services provided at a
specific location requires sixty days prior notice to the other Party. In the event of part termination of services,
consideration shall be given to an adjustment of charges.

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11.6 Any Annex(es) B to this Agreement exceeding a defined period of validity, shall continue in effect until
terminated by either party providing sixty days prior notice to the other Party.
11.7 In the event of either Parties permit(s) or other authorisation(s) to operate in the agreed location(s), wholly or in
part, being revoked, cancelled, or suspended, that Party shall notify the other Party without delay. Thereafter either
Party may terminate the Agreement or the relevant Annex(es) B at the effective date of such revocation, cancellation
or suspension by giving to the other Party notice within twenty-four hours after such event.
11.8 Either Party may terminate this Agreement and its Annexes at any time if the other Party becomes insolvent,
makes a general assignment for the benefit of creditors, or commits an act of bankruptcy or if a petition in bankruptcy
or for its reorganisation or the readjustment of its indebtedness be filed by or against it, provided the petition is found
justified by the appropriate authority, or if a receiver, trustee or liquidator of all or substantially all of its property be
appointed or applied for.
11.9 Both Parties shall be exempt from obligation if prompt notification is given by either Party in respect of any
failure to perform its obligations under this Agreement arising from any of the following causes:—
—labour disputes involving complete or partial stoppage of work or delay in the performance of work;
—force majeure or any other cause beyond the control of either Party.
11.10 In the event of the Agreement or part thereof being terminated by notice or otherwise, such termination shall
be without prejudice to the accrued rights and liabilities of either Party prior to termination.
11.11 The Handling Company shall have the right at any time to vary the charges set out in the Annex(es) B
provided, however, that the Handling Company has given notice in writing to the Carrier not less than sixty days prior
to the revised charges becoming effective. The notice shall specify the revised charges which the Handling Company
proposes to introduce, together with the date on which they are to be brought into effect.
11.12 Notwithstanding Article 11.11, when changes occur in the schedule, and/or frequencies and/or types of
aircraft, other than those set out in Annex(es) B, which affect the handling costs, either Party shall have the right to
request an adjustment to the handling charges as from the date of the change provided that the Party informs the
other Party within thirty days of the change.

ARTICLE 12. AUTHORIZATION TO CONTRACT

Each party warrants that it has the right to enter into this Agreement and that execution of this Agreement has been
signed by authorized representative(s) of each party.

Signed the Signed the

at at

for and on behalf of for and on behalf of

by by

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TABLE OF CONTENTS

SECTION 1 MANAGEMENT FUNCTIONS

1.1 Representation
1.2 Administrative Functions
1.3 Supervision and/or Co-ordination
1.4 Station Management

SECTION 2 PASSENGER SERVICES

2.1 General
2.2 Departure
2.3 Arrival
2.4 Inter-modal Transportation by Rail, Road or Sea

SECTION 3 RAMP SERVICES

3.1 Baggage Handling
3.2 Marshalling
3.3 Parking
3.4 Ancillary Items
3.5 Ramp to Flight Deck Communication
3.6 Loading and Unloading
3.7 Safety Measures
3.8 Moving of Aircraft
3.9 Exterior Cleaning
3.10 Interior Cleaning
3.11 Toilet Service
3.12 Water Service
3.13 Cabin Equipment
3.14 Storage of Cabin Material
3.15 Catering Ramp Handling

SECTION 4 LOAD CONTROL AND FLIGHT OPERATIONS

4.1 Load Control
4.2 Communications
4.3 Flight Operations
4.4 Crew Administration

SECTION 5 CARGO AND MAIL WAREHOUSE SERVICES

5.1 Cargo and Mail Handling—General
5.2 Customs Control
5.3 Documentation Handling
5.4 Physical Handling Outbound/Inbound
5.5 Transfer/Transit Cargo
5.6 Post Office Mail

SECTION 6 SUPPORT SERVICES

6.1 Accommodation
6.2 Automation/Computer Systems
6.3 Unit Load Device (ULD) Control
6.4 Fuel Farm (Depot)
6.5 Ramp Fuelling/Defuelling Operations
6.6 Surface Transport
6.7 Catering Services—Liaison and Administration

SECTION 7 SECURITY
7.1 Passenger and Baggage Screening and Reconciliation
7.2 Cargo and Post Office Mail
7.3 Catering
7.4 Ramp
7.5 Additional Security Services

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SECTION 8 AIRCRAFT MAINTENANCE
8.1 Routine Services
8.2 Replenishing of Oils and Fluids
8.3 Non-routine Services
8.4 Material Handling
8.5 Parking and Hangar Space

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IATA STANDARD GROUND HANDLING AGREEMENT

STANDARD GROUND HANDLING AGREEMENT Annex A—Ground Handling

Services

to the Standard Ground Handling Agreement

effective from:
between:
hereinafter referred to as ‘the Carrier’ or ‘the Handling Company’, as the case may be,
and:
hereinafter referred to as ‘the Handling Company’ or ‘the Carrier’, as the case may be.
This Annex A
is valid from:
and replaces:

SECTION 1. MANAGEMENT FUNCTIONS

1.1 Representation

1.1.1
(a) Provide
(b) Arrange for
1. guarantee
2. bond

to facilitate the Carrier's activities.

1.1.2 Liaise with local authorities.
1.1.3 Indicate that the Handling Company is acting as handling agent for the Carrier.
1.1.4 Inform all interested Parties concerning schedules of the Carrier's aircraft.

1.2 Administrative Functions

1.2.1 Establish and maintain local procedures.

1.2.2 Take action on communications addressed to the Carrier.
1.2.3 Prepare, forward, file and retain for a period specified in the Annex B, messages/reports/statistics/documents
and perform other administrative duties in the following areas.
(a) station administration
(b) passenger services
(c) ramp services
(d) load control
(e) flight operations
(f) cargo services

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 (g) mail services
(h) support services
(i) security
(j) aircraft maintenance
(k) other, as specified in Annex B
1.2.4 Maintain the Carrier's manuals, circulars, and other operational documents connected with the performance of
the services.
1.2.5
(a) Check
(b) Sign
(c) Forward

on behalf of the Carrier items including, but not limited to, invoices, supply orders, handling charge notes, work
orders
1.2.6 Effect payment, on behalf of the Carrier, including but not limited to:
(a) airport, customs, police and other charges relating to the services performed.
(b) out-of-pocket expenses, accommodation, transport.

1.3 Supervision and/or Co-ordination

1.3.1
(a) Supervise
(b) Co-ordinate

services contracted by the Carrier with third party(ies)

1.3.2 Provide Turnaround coordinator (TRC)
1.3.3 Ensure that the third party(ies) is(are) informed about operational data and Carrier's requirements in a timely
manner.
1.3.4 Liaise with the Carrier's designated representative
1.3.5 Verify availability and preparedness of personnel, equipment, Loads, documentation of third party(ies).
1.3.6 Meet aircraft upon arrival and liaise with crew.
1.3.7 Decide on non-routine matters.
1.3.8 Verify dispatch of operational messages.
1.3.9 Note irregularities and inform the Carrier.

1.4 Station Management

1.4.1 Provide representative on behalf of the Carrier to act

(a) exclusively
(b) non-exclusively
1.4.2 The Handling Company is authorised to represent the Carrier's interest with regard to resolving governmental
and local authorities matters
1.4.3 Attend local airport meetings on behalf of the Carrier
(a) Report to the Carrier results/contents of the meetings

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 (b) Act, vote and commit on behalf of the Carrier
1.4.4 The Handling Company will be authorised to
(a) solicit
(b) negotiate
(c) commit

services on behalf of the Carrier, with expenditure/commitment limit to be specified in Annex B

1. airport lounges
2. baggage delivery services
3. janitorial
4. newspapers delivery
5. laundry services
6. porters
7. other
1.4.5 Negotiate and secure slot(s) and airport facilities, as available, on behalf of the Carrier
1.4.6 Liaise with local and Government authorities to ensure that all necessary permits and licenses are applied for,
negotiated and secured in advance of each seasonal/operational change.
1.4.7 Perform and report quality/performance measurements
1.4.8 Handle the contents of Carrier's company mail pouches

SECTION 2. PASSENGER SERVICES

2.1 General

2.1.1 Inform passengers and/or public about time of arrival and/or departure of Carrier's aircraft and surface
transport.
2.1.2 Make arrangements for, transfer and transit passengers and their baggage and inform them about services
available at the airport.
2.1.3 When requested by the Carrier,
(a) Provide
(b) Arrange for

special equipment, facilities and specially trained personnel, for assistance to

1. unaccompanied minors.
2. persons with reduced mobility (PRMs)
3. VIPs.
4. transit without visa passengers (TWOVs).
5. deportees.
6. special medical transport
7. others, as specified in Annex B.
2.1.4 .
(a) Provide
(b) Arrange for

passenger assistance when flights are interrupted, delayed or cancelled. Such assistance shall include:

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 1. meal vouchers
2. rebooking
3. transportation
4. hotel accommodation
5. personnel
2.1.5 Arrange storage of baggage in the bonded store
2.1.6
(a) Notify the Carrier of complaints and claims made by the Carrier's passengers.
(b) Process such claims, as specified in Annex B.
2.1.7 Report to the Carrier any irregularities discovered in passenger and baggage handling.
2.1.8
(a) Provide
(b) Arrange for
1. check-in counter(s)
2. service counter(s)
3. transfer counter(s)
4. lounge facilities
5. set up of Carrier specific items, such as but not limited to carpets, mobile signage, queuing control
stanchions
6. other facilities as specified in Annex B
2.1.9 Perform the following ticketing/sales functions
(a) reservations
(b) issuance of transportation documents
(c) ancillary services
(d) e-ticketing
(e) other as specified in Annex B

2.2 Departure

2.2.1 Perform pre-flight editing

2.2.2 Check and ensure
(a) that tickets are valid for the flight(s). The check shall not include the fare.

At the following locations:

1. check-in area
2. lounge
3. transfer counter
4. gate
5. off airport
6. other as specified in Annex B
2.2.3
(a) Check travel documents for the flight(s) concerned. In the event that the Handling Company does not have
access to information that verifies visa validities the Handling Company will not have liability. The Handling

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 Company shall not be liable for immigration fines in the event of non-bona fide travel documents or other events
which are outside of their control.
(b) Enter passenger and/or travel document information into Carrier's and/or government system.

At the following locations:

1. check-in area
2. lounge
3. transfer counter
4. gate
5. off airport
6. other as specified in Annex B
2.2.4
(a) Weigh and/or measure checked and/or cabin baggage,
(b) Record baggage figures
for
1. initial flight.
2. subsequent flight(s).

at the following locations:

(a) check-in area
(b) lounge
(c) transfer counter
(d) gate
(e) off-airport
(f) other as specified in Annex B
2.2.5 Excess baggage
(a) Determine excess baggage
(b) Issue excess baggage ticket
(c) Collect excess baggage charges
(d) Detach applicable excess baggage coupons

at the following locations:

1. check-in area
2. lounge
3. transfer counter
4. gate
5. off-airport
6. other as specified in Annex B
2.2.6 Tag
(a) checked baggage
(b) cabin baggage

for
1. initial flight.
2. subsequent flight(s).

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 at the following locations:
(a) check-in area
(b) lounge
(c) transfer counter
(d) gate
(e) off-airport
(f) other as specified in Annex B
2.2.7 Effect conveyance of checked baggage to the baggage sorting area

at the following locations:

(a) check-in area
(b) lounge
(c) transfer counter
(d) gate
(e) other as specified in Annex B
2.2.8 Effect conveyance of Out of Gauge (OOG) checked baggage to the baggage sorting area

at the following locations:

(a) check-in area
(b) lounge
(c) transfer counter
(d) gate
(e) other as specified in Annex B
2.2.9 Collect airport and/or any other service charges from departing passengers

at the following locations:

(a) check-in area
(b) lounge
(c) transfer counter
(d) gate
(e) other as specified in Annex B
2.2.10
(a) Carry out the Carrier's seat allocation or selection system
(b) Issue boarding pass(es)
(c) Detach applicable flight coupons

for
1. initial flight.
2. subsequent flight(s)

at the following locations:

(a) check-in area
(b) lounge
(c) transfer counter
(d) gate

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 (e) off-airport
(f) other as specified in Annex B
2.2.11 Handle
(a) Denied Boarding process
(b) Denied Boarding Compensation

at the following locations:

1. check-in area
2. lounge
3. transfer counter
4. gate
5. other as specified in Annex B
2.2.12 Direct passengers
(a) through controls to departure gate
(b) to connecting transport to the airport, in case of off airport services.
2.2.13 Handle upgrade/downgrade functions

at the following locations:

(a) check-in area
(b) lounge
(c) transfer counter
(d) gate
(e) other as specified in Annex B
2.2.14 Handle standby list

at the following locations:

(a) check-in area
(b) lounge
(c) transfer counter
(d) gate
(e) other as specified in Annex B
2.2.15 At the gate perform
(a) verification of cabin baggage
(b) boarding process
(c) reconciliation of passenger numbers with aircraft documents prior to departure
(d) other gate functions as specified in Annex B
2.2.16
(a) Collect
(b) Reconcile
(c) Handle and forward to Carrier

transportation documents (flight coupons, or other flight related documents) uplifted from departing passengers
2.2.17 Perform post-flight editing

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2.3 Arrival

2.3.1
(a) Perform
(b) Arrange for

opening/closing aircraft passenger doors

2.3.2 Direct passengers
(a) from aircraft through controls
(b) arriving from the airport, in case of off airport services.
2.3.3
(a) Provide
(b) Arrange for
1. Transfer counter
2. Connection services
3. Baggage recheck
2.3.4 Handle lost, found and damaged property matters.
(a) Provide
(b) Arrange for
1. acceptance of baggage irregularity reports
2. entering of data into baggage tracing system
3. maintaining baggage tracing system files for period specified in Annex B
4. making payments for incidental expenses
5. delivery of delayed baggage to passengers
6. handling of communications with passengers
7. repair or replacement of damaged baggage

2.4 Inter-modal Transportation by Rail, Road or Sea

2.4.1 Carry out passenger and baggage handling as described in Sub-Sections 2.1, 2.2 and 2.3, as stipulated in
Annex B, substituting “rail, road or sea transportation” for “aircraft”, and “flight(s)”, and “terminal” for “airport”.
2.4.2 Direct departing passengers to connecting transport.
2.4.3 Load baggage on connecting transport, as directed by the rail, road or sea transport operator.
2.4.4 Handle arriving passengers and baggage from the rail, road or sea transport operator.
2.4.5 Direct arriving passengers through controls to the Carrier's flight departure services.
2.4.6 Offload baggage from connecting transport, as directed by the rail, road or sea transport operator and transfer
it to the Carrier's airport services.

SECTION 3. RAMP SERVICES

3.1 Baggage Handling

3.1.1 Handle baggage in

1. baggage sorting area.

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 2. other location(s) as specified in Annex B
3.1.2 Prepare for delivery onto flights
(a) bulk baggage
(b) ULDs
(c) baggage accepted at a location as specified in Annex B
3.1.3 Establish the number and/or weight of
(a) bulk baggage
(b) built—up ULDs

and provide the load control unit with the information

3.1.4 Offload
(a) bulk baggage
(b) ULDs.
3.1.5 Prioritise baggage delivery to claim area.
3.1.6 Deliver to claim area
(a) baggage
(b) Out of Gauge (OGG)
3.1.7 Transfer baggage
(a) Provide
(b) Arrange for
1. Sortation of transfer baggage.
2. Storage of transfer baggage prior to dispatch (storage time limits to be specified in Annex B).
3. Transport of transfer baggage to the sorting area of the receiving carrier.
3.1.8 Handle crew baggage.

3.2 Marshalling

3.2.1
(a) Provide
(b) Arrange for

marshalling at arrival and/or departure.

3.2.2 Operate automated guidance systems

3.3 Parking

3.3.1
(a) Provide
(b) Position and/or remove

wheel-chocks.
3.3.2
(a) Provide

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 (b) Position and/or remove
1. landing gear locks.
2. engine blanking covers.
3. pitot covers.
4. surface control locks.
5. tailstands and/or aircraft tethering.
6. safety cones.
7. other items as specified in Annex B.

3.4 Ancillary Items

3.4.1
(a) Provide
(b) Arrange for
(c) Operate
1. ground power unit
2. fixed ground power
3. cooling unit
4. heating unit
5. air start unit

3.5 Ramp to Flight Deck Communication

3.5.1 Provide headsets.

3.5.2 Perform ramp to flight deck communication
(a) during push-back.
(b) during tow-in.
(c) during engine starting.
(d) for other purposes.

3.6 Loading and Unloading

3.6.1
(a) Provide
(b) Arrange for
(c) Operate
1. passenger steps.
2. flight deck steps.
3. loading bridges
3.6.2
(a) Provide
(b) Arrange for
1. passenger
2. crew

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 transport between aircraft and airport terminal(s).
3.6.3
(a) Provide
(b) Arrange for
(c) Operate

equipment for loading and/or unloading.

3.6.4
(a) Provide
(b) Arrange for

delivery and pick-up of

1. Baggage
2. Mobility devices

at aircraft doors or other agreed points

3.6.5
(a) Provide
(b) Arrange for

assembly and transport of

1. Baggage
2. General cargo
3. Special shipments
4. Mail
5. Documents
6. Company mail between agreed points on the airport
3.6.6
(a) Unload aircraft, returning lashing materials to the Carrier.
(b) Load and secure Loads in the aircraft
(c) Redistribute Loads in aircraft.
(d) Operate in-plane loading system.
(e) Report final load distribution to the Load Control unit.
3.6.7 Open, close and secure aircraft hold doors.
(a) aircraft lower deck
(b) aircraft main deck
3.6.8
(a) Provide
(b) Arrange for

ballast
3.6.9
(a) Provide
(b) Arrange for

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 safeguarding of all Loads requiring special handling during
1. loading/unloading
2. transport between aircraft and designated point on the airport

3.7 Safety Measures

3.7.1
(a) Provide
1. portable fire extinguisher on motorized/self-propelled ramp equipment
2. ramp fire extinguisher, if not provided by airport authority
(b) Arrange for
1. attendance of airport fire services at aircraft
3.7.2 Perform visual external safety/ground damage inspection of
(a) doors and panels and immediate surroundings
(b) other inspection items as specified in Annex B
1. immediately upon arrival
2. immediately prior departure

and communicate the results to flight crew or Carrier's representative

3.7.3 Check that all doors and access panels are properly closed and locked.

3.8 Moving of Aircraft

3.8.1
(a) Provide
(b) Arrange for
1. Tow-in and/or push-back of aircraft
2. Towing of aircraft between other points
3. Cockpit brake operator in connection with towing
4. Wing-walker(s)
3.8.2
(a) Towbar to be provided by the Carrier.
(b) Towbar to be provided by the Handling Company
(c) Store and maintain towbar(s) provided by the Carrier

3.9 Exterior Cleaning

3.9.1 Perform cleaning in accordance with Carriers written instructions of

(a) flight deck windows

(b) cabin windows
(c) aircraft integral steps
(d) slats and leading edges

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 (e) wings

1. upper surface
2. lower surface

(f) flaps (extended)

1. upper surface
2. lower surface

(g) ailerons
1. upper surface
2. lower surface

(h) engine nacelles and pylons

(i) fuselage
1. upper surface
2. lower surface

(j) horizontal stabiliser

(k) vertical stabiliser

(l) landing gear

(m) wheel well

3.10 Interior Cleaning

3.10.1 Clean
(a) flight deck, if specified, under the control of a person authorised by the Carrier
(b) passenger and crew compartments (other than flight deck)
1. empty ash trays.
2. dispose of litter.
3. clear waste from overhead stowage
4. wipe tables
5. seats, seat back pockets and passenger service units
6. floors
7. empty refuse bins
8. surfaces in pantries, galleys (sinks, working surfaces, ovens and surrounds) and toilets (wash basins,
bowls, seats, mirrors and surrounds)
9. remove, as necessary, any contamination caused by airsickness, spilled food or drink and offensive
stains
10. telephones, screens and other equipment
11. inside windows.
3.10.2 Remove and dispose of
(a) litter/waste
(b) food and food-related material (galley waste)

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3.10.3 Perform cabin dressing
(a) Blankets/duvets (fold/place in designated locations)
(b) Arrange seat belts
(c) Make up berths including crew
(d) Replace head rests
(e) Replace pillow covers
(f) Restock toilet items
(g) Replace/restock seat back pocket items
(h) Other cabin items as specified in Annex B
1. Materials provided by the Carrier
2. Materials provided by the Handling Company
3.10.4
(a) Disinfect
(b) Deodorize

aircraft with
1. materials provided by Carrier
2. materials provided by Handling Company
3.10.5
(a) Provide
(b) Arrange for

laundering of
1. cabin items (blankets/duvets/pillow cases)
2. linen
3.10.6 Clean
(a) cargo compartments
(b) ULDs

3.11 Toilet Service

3.11.1
(a) Provide
(b) Arrange for
1. servicing (empty, clean, flush and replenish fluids).
2. triruator/disposal service

3.12 Water Service

3.12.1
(a) Provide
(b) Arrange for
1. Draining tanks.
2. Replenish tanks (water standard as specified in Annex B)

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 3. Water quality tests.

3.13 Cabin Equipment

3.13.1 Rearrange cabin by

(a) removing
(b) installing
(c) repositioning

cabin equipment, for example, seats and cabin divider(s)

3.14 Storage of Cabin Material

3.14.1
(a) Provide
(b) Arrange for

storage space for the Carrier's cabin material.

3.14.2 Take inventory.
3.14.3
(a) Provide
(b) Arrange for

replenishment of stocks.

3.15 Catering Ramp Handling

3.15.1 Unload/load and stow catering supplies from/on aircraft.

3.15.2 Transfer catering supplies on aircraft.
(a) between lower holds and galleys and vice versa
(b) between galleys
3.15.3 Transport catering supplies between aircraft and designated points.

3.16 De-Icing/Anti-Icing Services and Snow/Ice Removal

3.16.1 Remove snow from aircraft without using de-icing fluid.

3.16.2 Perform “pre” de/anti-icing inspection and advise flight crew or Carrier’s representative of results.
3.16.3 Perform clear ice check
3.16.4
(a) Provide
(b) Arrange for
1. anti-icing units.
2. de-icing units.
3.16.5 Provide de-icing/anti-icing fluids

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3.16.6 Remove frost, ice and snow from aircraft using de-icing fluid. Fluids to receive purity and contamination
inspection prior to use.
3.16.7 Apply anti-icing fluid to aircraft.
3.16.8 Supervise performance of de-icing/anti-icing operations.
3.16.9 Perform final inspection after de-icing/anti-icing operations and inform flight crew of results.
3.16.10 Complete documentation as per Carrier's instructions

SECTION 4. LOAD CONTROL AND FLIGHT OPERATIONS

4.1 Load Control

4.1.1 Deliver load control related documents between aircraft and airport buildings and vice versa.
4.1.2
(a) Process
(b) Sign

documents and information, including but not limited to, loading instructions, load and trim sheets, Captain's load
information and manifests where:
1. Load Control is performed by the Handling Company
2. Handling Company is performing inputs/updates when Load Control is performed by the Carrier or third
party

4.2 Communications

4.2.1 Inform all interested Parties concerning movements of the Carrier's aircraft.
4.2.2
(a) Compile, receive, process and send all messages in connection with the services performed by the Handling
Company. The Handling Company is authorized to use Carrier's originator code or double signature procedure
(b) Inform the Carrier's representative of the contents of such messages
4.2.3
(a) Provide
(b) Operate

means of communication between the ground station and the Carrier's aircraft.

4.3 Flight Operations

4.3.1 Inform the Carrier of any known project affecting the operational services and facilities made available to its
aircraft in the areas of responsibility as specified in Annex B.
4.3.2
(a) Provide
(b) Arrange for

meteorological documentation and aeronautical information

1. at the airport location as defined in Annex B
2. at different airport location(s)

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4.3.3
(a) Provide
(b) Arrange for

delivery of flight operations related documentation to the aircraft and obtain signature of the pilot-in-command,
where applicable
1. at the airport location as defined in Annex B
2. at different airport location(s)
4.3.4
(a) Analyse the operational conditions and prepare
(b) request
(c) sign

make available the operational flight plan according to the instructions and data provided by the Carrier
1. at the airport location as defined in Annex B
2. at different airport location(s)
3. en-route
4.3.5
(a) Prepare
(b) Request
(c) Sign
(d) File

the Air Traffic Services (“ATS”) Flight Plan.

1. at the airport location as defined in Annex B
2. at different airport location(s)
4.3.6
(a) Request
(b) Manage

the Carrier's slot time allocation with the ATS

1. at the airport location as defined in Annex B
2. at different airport location(s)
4.3.7 Provide the crew with a briefing
4.3.8
(a) Prepare
(b) Sign
(c) Deliver
1. the fuel order
2. the fuel distribution form
4.3.9 Provide ground handling party(ies) with weight and fuel data
4.3.10 Obtain a debriefing from incoming crews, distributing reports or completed forms to offices concerned.

4.4 Crew Administration

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4.4.1 Distribute crew schedule information provided by the Carrier to all parties concerned.
4.4.2 Arrange hotel accommodation for crew layover
(a) scheduled
(b) non-scheduled
4.4.3
(a) Provide
(b) Arrange for crew transportation to/from off airport locations
4.4.4 Direct crews through airport facilities
4.4.5 Liaise with
1. crew layover hotel(s)
2. crew transportation company
3. on crew call and pick-up timings
4.4.6
(a) Prepare crew allowance forms.
(b) Pay crew allowances.
4.4.7 Inform the Carrier’s representative of any crew indisposition or potential absence.

SECTION 5. CARGO AND MAIL WAREHOUSE SERVICES

5.1 Cargo and Mail Handling—General

5.1.1
(a) Provide
(b) Arrange for
1. warehouse and storage facility(ies)
2. warehouse handling equipment
3. warehouse handling services
4. General cargo
5. Special shipments
6. Specialised cargo products
7. Post office mail
8. Diplomatic mail
9. Diplomatic cargo
10. Company cargo/material
5.1.2
(a) Issue
(b) Obtain
(c) Make available to Carrier

Receipt upon delivery of cargo

5.1.3 Take action to
(a) prevent theft or damage to the Carrier's cargo and mail in custody of the Handling Company

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 (b) prevent theft or unauthorised use of, or damage to the Carrier's pallets, containers, nets, straps, tie-down
rings and other material in the custody of the Handling Company. Notify the Carrier immediately of any damage
to or loss of such items.

5.2 Customs Control

5.2.1
(a) Prepare Customs documentation
(b) Obtain Customs clearance
(c) Place cargo under Customs control
(d) Present to Customs cargo for physical examination for
1. Inbound cargo
2. Outbound cargo
3. Transfer cargo

5.3 Documentation Handling

5.3.1
(a) Prepare airwaybill
(b) Check all documentation to ensure shipment may be carried. The check shall not include the rates charged.
(c) Check security status for the shipment(s) concerned and take action as per Carrier's instructions.
(d) Obtain capacity/booking information for the Carrier's flights.
(e) Split airwaybill. Forward copies of manifests and air waybills to the Carrier.
(f) Prepare cargo manifest(s).
(g) Provide the load control unit with Special Load Notification.
(h) Return copy of airwaybill to shipper, endorsed with flight details.
(i) Check and/or enter data into Carrier's and/or government/customs system, as specified in Annex B
5.3.2
(a) Notify consignee or agent of arrival of shipments
(b) Make cargo documents available to consignee or agent.
5.3.3
(a) Provide
(b) Arrange for
1. collection of “Charges Collect” as shown on the air waybill
2. collection of other charges and fees as shown on the air waybill
3. credit to consignees or agents
5.3.4
(a) Provide
(b) Arrange for
delivery of Cargo/Mail related documentation from/to agreed points and the aircraft

5.4 Physical Handling Outbound/Inbound

5.4.1 Accept cargo, ensuring that

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 (a) machine-readable cargo labels are affixed and processed
(b) manual labels are affixed and processed
(c) shipments are “ready for carriage”
(d) the weight and volume and number of pieces of the shipments are checked
(e) the regulations for the carriage of special cargo, particularly the IATA Dangerous Goods Regulations (DGR),
IATA Live Animals Regulations (LAR), and others have been complied with.
5.4.2 Tally and assemble cargo for dispatch
5.4.3 Prepare
(a) Bulk cargo
(b) ULDs

using
(c) build up materials provided by Carrier
(d) build up materials provided by Handling Company

and establish
1. gross weight
2. volume
3. ULD contour

and provide the load control unit with the information

5.4.4 Perform acceptance check on pre-built ULDs and establish, if accepted
(a) gross weight
(b) volume
(c) ULD contour

and provide the load control unit with the information.

5.4.5
(a) Load outbound cargo on vehicles
(b) Assemble cargo for delivery to the aircraft.
5.4.6
1. Offload bulk cargo from vehicles
2. Break down ULDs
3. Check incoming cargo against air waybills and manifests
4. Release cargo to the consignee or agent
5.4.7 Truck service loading/off-loading
(a) Check seals are intact on inbound trucks
(b) Offload truck prior to acceptance into warehouse
(c) Load truck after formal release from warehouse
(d) Place seals

Truck operated by/or on behalf of the Carrier

5.5 Transfer/Transit Cargo

5.5.1 Identify transfer/transit cargo.

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5.5.2 Prepare transfer manifests for cargo to be transported by another carrier.
5.5.3
(a) Provide
(b) Arrange for transport to the receiving carrier's warehouse
1. on airport,
2. off airport
5.5.4 Accept/prepare
(a) transfer cargo
(b) transit cargo

for onward carriage.

5.6 Post Office Mail

5.6.1 Check
(a) incoming
(b) outgoing

mail against Post Office mail documents.

5.6.2 In case of missing documentation, issue substitutes
5.6.3 Transport mail from
(a) cargo warehouse to postal facility
(b) postal facility to cargo warehouse
1. on airport
2. off airport
together with documents, against receipt from postal authorities.
5.6.4 Handle and check transfer mail against accompanying mail documents.
5.6.5 Prepare
(a) Bulk mail
(b) ULDs

and establish
(a) gross weight
(b) volume
(c) ULD contour

and provide the load control unit with the information

5.6.6 Distribute incoming and/or outgoing post office mail documents

SECTION 6. SUPPORT SERVICES

6.1 Accommodation

6.1.1 Provide the Carrier with

(a) office space

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 (b) storage space
(c) other facilities, as specified in Annex B

6.2 Automation/Computer Systems

6.2.1
(a) Provide
(b) Arrange for
(c) Operate

computer hardware and other equipment (as specified in Annex B) to enable access to
1. Carrier's system
2. Handling Company's system
3. other system
6.2.2 Perform the following functions in
(a) Carrier's system
(b) Handling Company's system
(c) other system for
1. Training.
2. Passenger reservations and sales
3. Passenger service
4. Baggage reconciliation.
5. Baggage tracing.
6. Operations, load control.
7. Cargo reservations and sales
8. Cargo handling
9. Post office mail handling
10. Maintenance reporting
11. Other functions
6.2.3 Manage Automated Self Check-in device(s) and
(a) Provide
(b) Arrange for
1. Stock control
2. Stock replenishment
3. Hosting
4. Routine maintenance
5. Servicing and repair
6. Other, as specified in Annex B

6.3 Unit Load Device (ULD) Control

6.3.1
(a) Provide
(b) Arrange for

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 storage space for
1. passenger ULDs
2. cargo ULDs
3. post office mail ULDs
4. other ULDs
6.3.2 Take action to prevent damage, theft or unauthorised use of the Carrier's ULDs in the custody of the Handling
Company. Notify the Carrier immediately of any damage or loss.
6.3.3
(a) Take physical inventory of ULD stock and maintain records.
(b) Compile and dispatch ULD control messages
6.3.4 Prepare ULD exchange control documentation for all transfers of ULDs and obtain signature(s) of the
transferring and receiving carrier(s) or approved third parties and distribute copies.
6.3.5 Handle lost, found and damaged ULDs and notify the Carrier of such irregularities.

6.4 Fuel Farm (Depot)

6.4.1 Liaise with fuel farm suppliers.

6.4.2
(a) Inspect the Carrier's fuel farm product deliveries for contamination, prior to storage. Notify the Carrier of
results.
(b) Inspect fuel farm storage and/or appliances. Notify the Carrier of results.

6.5 Ramp Fueling/Defueling Operations

6.5.1 Liaise with ramp fuel suppliers.

6.5.2 Inspect fuel vehicles and/or appliances for contamination. Perform water detection checks
6.5.3 Supervise fueling/defueling operations.
6.5.4 Prepare aircraft for fueling/defueling.
6.5.5 Drain water from aircraft fuel tanks.
6.5.6
(a) Provide
(b) Arrange for

approved fueling/defueling equipment.

6.5.7 Fuel/defuel aircraft with quantities of products requested by the Carrier's designated representative
6.5.8 Check and verify the delivered fuel quantity
6.5.9 Deliver the completed fuel order to the Carrier's designated representative.

6.6 Surface Transport

6.6.1
(a) Provide
(b) Arrange for

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 the transport of
1. passengers
2. baggage
3. cargo
4. Post office mail
5. empty ULDs
6. other

between
(a) airport and town terminal
(b) airport and other agreed points
(c) separate terminals at the same airport

6.7 Catering Services—Liaison and Administration

6.7.1 Liaise with the Carrier's catering supplier.

6.7.2 Handle requisitions made by the Carrier's authorised representative.

SECTION 7. SECURITY

7.1 Passenger and Baggage Screening and Reconciliation

7.1.1
(a) Provide
(b) Arrange for
1. matching of passengers against established data
2. security questioning
7.1.2
(a) Provide
(b) Arrange for
1. screening of checked baggage.
2. screening of transfer baggage.
3. screening of mishandled baggage.
4. physical examination of checked, transfer and mishandled baggage.
5. identification of security cleared baggage.
7.1.3
(a) Provide
(b) Arrange for
1. screening of passengers.
2. screening of cabin/unchecked baggage.
3. physical examination of passengers and cabin/unchecked baggage.
7.1.4
(a) Provide

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 (b) Arrange for
1. identification of passengers prior to boarding.
2. reconciliation of boarded passengers with their baggage.
3. positive baggage identification by passengers.
4. offloading of baggage for passengers who fail to board the aircraft.

7.2 Cargo and Post Office Mail

7.2.1
(a) Provide
(b) Arrange for
1. control of access to the cargo facilities.
2. screening of cargo and/or mail.
3. physical examination of cargo.
4. holding of cargo and/or mail for variable periods.
5. secure storage of cargo and/or mail.
6. decompression/pressure chamber.

7.3 Catering

7.3.1
(a) Provide
(b) Arrange for
1. control of access to the catering unit.
2. security supervision during food preparation.
3. security check of catering uplifts.
4. sealing of food and/or bar trolleys/containers.
5. physical examination of catering vehicles prior to loading.
6. sealing of catering vehicles

7.4 Ramp

7.4.1
(a) Provide
(b) Arrange for

control of access to
1. aircraft.
2. designated areas.
7.4.2
(a) Provide
(b) Arrange for
1. searching of
2. guarding of
3. sealing of

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 (a) aircraft
(b) designated areas
(c) baggage in the baggage make-up area.
7.4.3
(a) Provide
(b) Arrange for

security personnel
1. to safeguard all Loads during the transport between aircraft and designated locations.
2. during offloading and loading of aircraft.

7.5 Additional Security Services

7.5.1
(a) Provide
(b) Arrange for additional security services

SECTION 8. AIRCRAFT MAINTENANCE

8.1 Routine Services

8.1.1 Maintain the Carrier's technical manuals, handbooks, catalogues, and other operational documents connected
with performance of the services as specified in Annex B.
8.1.2 Perform line inspection in accordance with Carrier's current instructions.
8.1.3 Enter in the aircraft log(s) and sign for the performance of line inspection.
8.1.4 Enter remarks in aircraft log(s) regarding defects observed during the inspection.
8.1.5 Provide personnel to assist the flight crew or ground staff in the performance of their tasks.

8.2 Replenishing of Oils and Fluids

8.2.1
(a) Perform.
(b) Supervise

replenishing operations
8.2.2
(a) Provide
(b) Arrange for
(c) Operate

replenishing equipment.
8.2.3 Wipe excess oil from engine nacelles
8.2.4 Engine Oil to be provided by the Carrier.
8.2.5 Engine Oil to be provided by the Handling Company.
8.2.6 Hydraulic fluid to be provided by the Carrier.

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8.2.7 Hydraulic fluid to be provided by the Handling Company.

8.3 Non-routine Services

8.3.1 Rectify defects entered in the aircraft log as reported by the crew or revealed during the inspection, to the
extent requested by the Carrier. However, major repairs must be separately agreed upon between the Parties.
8.3.2 Enter in aircraft log(s) and sign for the action taken.
8.3.3 Report technical irregularities and actions taken to the Carrier's maintenance base.
8.3.4
(a) Provide
(b) Arrange for

maintenance facilities, tools and special equipment to the extent available.

8.3.5 Move aircraft under its own power

8.4 Material Handling

8.4.1
(a) Obtain Customs clearance for
(b) Administer

the Carrier's spare parts and/or equipment.

8.4.2 Provide periodic inspection of the Carrier's spare parts and/or equipment.
8.4.3 Provide storage space for the Carrier's spare parts and/or equipment.

8.5 Parking and Hangar Space

8.5.1
(a) Provide
(b) Arrange for
1. parking space.
2. hangar space.

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IATA STANDARD GROUND HANDLING AGREEMENT

STANDARD GROUND HANDLING AGREEMENT Annex B—Location(s),

Agreed Services and Charges

to the Standard Ground Handling Agreement (SGHA) of January 2013

between:
having its principal office at:
and hereinafter referred to as ‘the Carrier’
and:
having its principal office at:
and hereinafter referred to as ‘the Handling Company’.
the Carrier and/or the Handling Company may hereinafter be referred to as “the Party(ies)”
effective from:
This Annex B for
the location(s):
is valid from:
and replaces:

PARAGRAPH 1. HANDLING SERVICES AND CHARGES

1.1 For a single ground handling consisting of the arrival and the subsequent departure at agreed timings of the
same aircraft, the Handling Company shall provide the following services of Annex A at the following rates.
1.1.1 Section(s) ………………………………price …………………………….....per (aircraft type, etc.).
1.1.2 Section(s) ………………………………price ……………………………….per………………………………
The number of these clauses can be extended as far as necessary.
1.2 Handling in case of technical landing for other than commercial purposes will be charged at ……..% of the above
rates, provided that a physical change of load is not involved.
1.3 Handling in case of return to ramp will not be charged extra, provided that a physical change of load is not
involved.
1.4 Handling in case of return to ramp involving a physical change of load will be charged as for handling in case of
technical landing in accordance with Sub-Paragraph 1.2 of this Annex.

PARAGRAPH 2. ADDITIONAL SERVICES AND CHARGES

2.1 All services not included in Paragraph 1 of this Annex will be charged for as follows:

PARAGRAPH 3. DISBURSEMENTS

3.1 Any disbursements made by the Handling Company on behalf of the Carrier will be reimbursed by the Carrier at
cost price plus an accounting surcharge of %.

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PARAGRAPH 4. LIMIT OF LIABILITY
4.1 The limit of liability referred to in Sub-Article 8.5 of the Main Agreement shall be as follows:

Aircraft Type Limit (per incident)

PARAGRAPH 5. AREA OF RESPONSIBILITY

5.1 The area of responsibility as mentioned in Sub-Sections 4.3 and 4.6 of Annex A is…………………………

PARAGRAPH 6. TRANSFER OF SERVICES

6.1 In accordance with Sub-Article 3.1 of the Main Agreement, the Handling Company subcontracts the services of
Annex A Section(s)……………………………… to ……………………………….
The number of these clauses can be extended as far as necessary.

PARAGRAPH 7. PAYMENT
7.1 Notwithstanding Sub-Article 7.2 of the Main Agreement, payment of account shall be effected …………………
With reference to Sub-Article 7.3, the Parties establish the following payment terms:
Handling Company will send invoices to (insert email/physical address).Notwithstanding Sub-Article 7.1 of the Main
Agreement, the Handling Company shall submit invoices to the Carrier and the Carrier shall pay the Handling
Company within ………………days of the invoice.
In the event the Carrier disputes any charge or fee set forth in any invoice, Carrier shall pay the undisputed portion
and notify the Handling Company of the discrepancy in billing. Both parties shall then seek in good faith to resolve
the disputed amount(s). Upon the resolution of any disputed amount the Carrier shall promptly pay the balance due
to the Handling Company.

PARAGRAPH 8. SUPERVISION AND ADMINISTRATION

8.1 The services of Annex A, Section 1, Sub-Section 1.3 covered by Sub-Paragraph 1.1 of this Annex B, refer only
to the following services of Annex A which are performed for the Carrier by other organisation(s) under cover of
separate agreement(s):

Section(s) ……………………………………..

Section(s) ……………………………………..

PARAGRAPH 9. DURATION, MODIFICATION AND TERMINATION

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Any change to Article 11 of the Main Agreement, in particular to the duration of the Main Agreement, validity of rates
or rights of termination shall be recorded below, notwithstanding the corresponding Sub-Articles of the Main
Agreement.
For example:
9.1 Duration
9.1.1 Notwithstanding Sub-Article 11.4 and 11.5 of the Main Agreement …………………..
9.1.2 Notwithstanding Sub-Article 11.11 of the Main Agreement the rates contained in Paragraph 1 shall
be………….. …….
9.2 Modification
9.2.1 Any modification to this Annex B shall be made by a written amendment signed by both Parties.
9.3 Termination
9.3.1 Notwithstanding Sub-Paragraph 9.1.1 of this Annex B, this Annex B may be terminated on the following
terms…………… .
The number of these clauses can be extended as far as necessary.

PARAGRAPH 10. NOTIFICATION

10.1 In accordance Sub-article 11.3 of the Main Agreement, any notice or communication to be given hereunder
shall be addressed to the respective parties as follows:

To Carrier: Carrier
Street
City, Country
Telephone
Fax:
E-mail:
Attn:
To Handling Company: The Handling Company
Street
City, Country
Telephone
Fax:
E-mail:
Attn:

PARAGRAPH 11. GOVERNING LAW

11.1 In accordance with Article 9 of the Main Agreement, this Annex B shall be governed by and interpreted in
accordance with the laws of:……………………………………. .
11.2 In accordance with Article 9 of the Main Agreement, courts for the resolution of disputes shall be the Courts
of:……………………………………… .

41 IATA Airport Handling Manual

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Signed the Signed the
at at
for and on behalf of for and on behalf of
by by

42 IATA Airport Handling Manual

AHM 810, January 2013
IATA STANDARD GROUND HANDLING AGREEMENT

STANDARD GROUND HANDLING AGREEMENT—SIMPLIFIED PROCEDURE

Annex B—Location(s), Agreed Services and Charges

to the Standard Ground Handling Agreement (SGHA) of January 2013

between:
having its principal office at:
and hereinafter referred to as ‘the Carrier’
and:
having its principal office at:
and hereinafter referred to as ‘the Handling Company’
the Carrier and/or the Handling Company may hereinafter be referred to as “the Party(ies)”
effective from:
This Annex B for
the location(s):
is valid from:
and replaces:

PREAMBLE:

This Annex B is prepared in accordance with the simplified procedure whereby the Parties agree that the terms of the
Main Agreement and Annex A of the SGHA of January 2013 as published by the International Air Transport
Association shall apply to this Annex B as if such terms were repeated here in full. By signing this Annex B, the
Parties confirm that they are familiar with the aforementioned Main Agreement and Annex A.

PARAGRAPH 1. HANDLING SERVICES AND CHARGES

1.1 For a single ground handling consisting of the arrival and the subsequent departure at agreed timings of the
same aircraft, the Handling Company shall provide the following services of Annex A at the following rates.
1.1.1 Section(s)………………………….. price…………………………. per (aircraft type, etc.).
1.1.2 Section(s)………………………….. price…………………………. per…………………………….
The number of these clauses can be extended as far as necessary.
1.2 Handling in case of technical landing for other than commercial purposes will be charged at ………% of the
above rates, provided that a physical change of load is not involved.
1.3 Handling in case of return to ramp will not be charged extra, provided that a physical change of load is not
involved.
1.4 Handling in case of return to ramp involving a physical change of load will be charged as for handling in case of
technical landing in accordance with Sub-Paragraph 1.2 of this Annex.

PARAGRAPH 2. ADDITIONAL SERVICES AND CHARGES

2.1 All services not included in Paragraph 1 of this Annex will be charged for as follows:

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PARAGRAPH 3. DISBURSEMENTS
3.1 Any disbursements made by the Handling Company on behalf of the Carrier will be reimbursed by the Carrier at
cost price plus an accounting surcharge of …………………%.

PARAGRAPH 4. LIMIT OF LIABILITY

4.1 The limit of liability referred to in Sub-Article 8.5(a) of the Main Agreement shall be as follows:

Aircraft Type Limit (per incident)

PARAGRAPH 5. AREA OF RESPONSIBILITY

5.1 The area of responsibility as mentioned in Sub-Sections 4.3 and 4.6 of Annex A is ……………………….

PARAGRAPH 6. TRANSFER OF SERVICES

6.1 In accordance with Sub-Article 3.1 of the Main Agreement, the Handling Company subcontracts the services of
Annex A Section(s) ………………………………………to……………………………………………..
The number of these clauses can be extended as far as necessary.

PARAGRAPH 7. PAYMENT

7.1 Notwithstanding Sub-Article 7.2 of the Main Agreement, payment of account shall be effected ……………………
With reference to Sub-Article 7.3, the Parties establish the following payment terms:
Handling Company will send invoices to (insert email/physical address).Notwithstanding Sub-Article 7.1 of the Main
Agreement, the Handling Company shall submit invoices to the Carrier and the Carrier shall pay the Handling
Company within ……………………………..days of the invoice.
In the event the Carrier disputes any charge or fee set forth in any invoice, Carrier shall pay the undisputed portion
and notify the Handling Company of the discrepancy in billing. Both parties shall then seek in good faith to resolve
the disputed amount(s). Upon the resolution of any disputed amount the Carrier shall promptly pay the balance due
to the Handling Company.

PARAGRAPH 8. SUPERVISION AND ADMINISTRATION

8.1 The services of Annex A, Section 1, Sub-Section 1.3 covered by Sub-Paragraph 1.1 of this Annex B, refer only
to the following services of Annex A which are performed for the Carrier by other organisation(s) under cover of
separate agreement(s):
Section(s)…………………………………
Section(s) …………………………………

PARAGRAPH 9. DURATION, MODIFICATION AND TERMINATION

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Any change to Article 11 of the Main Agreement, in particular to the duration of the Main Agreement, validity of rates
or rights of termination shall be recorded below, notwithstanding the corresponding Sub-Articles of the Main
Agreement.
For example:
9.1 Duration
9.1.1 Notwithstanding Sub-Article 11.4 and 11.5 of the Main Agreement ……………………….
9.1.2 Notwithstanding Sub-Article 11.11 of the Main Agreement the rates contained in Paragraph 1 shall
be……………….
9.2 Modification
9.2.1 Any modification to this Annex B shall be made by a written amendment signed by both Parties.
9.3 Termination
9.3.1 Notwithstanding Sub-Paragraph 9.1.1 of this Annex B, this Annex B may be terminated on the following
terms……………………………… .
The number of these clauses can be extended as far as necessary.

PARAGRAPH 10. NOTIFICATION

10.1 In accordance Sub-article 11.3 of the Main Agreement, any notice or communication to be given hereunder
shall be addressed to the respective parties as follows:

To Carrier: Carrier
Street
City, Country
Telephone
Fax:
E-mail:
Attn:
To Handling Company: The Handling Company
Street
City, Country
Telephone
Fax:
E-mail:
Attn:

PARAGRAPH 11. GOVERNING LAW

11.1 In accordance with Article 9 of the Main Agreement, this Annex B shall be governed by and interpreted in
accordance with the laws of:……………………………………………….. .
11.2 In accordance with Article 9 of the Main Agreement, courts for the resolution of disputes shall be the Courts
of;……………………………………………… .

45 IATA Airport Handling Manual

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Signed the Signed the
at at
for and on behalf of for and on behalf of
by by

46 IATA Airport Handling Manual

AHM 810, January 2013
YELLOW PAGES

RECOMMENDED OPTIONAL TEXT FOR MAIN AGREEMENT

The Standard Ground Handling Agreement (SGHA) is not revised on a yearly basis. The Yellow Pages of the
Airport Handling Manual are therefore used to publish text, which was developed between two versions of the
Standard Ground Handling Agreement.

The following text was endorsed by the IATA Ground Handling Council (IGHC) and approved by the Airport
Services Committee (ASC) for publication in the Yellow Pages in 2014.

ARTICLE 5. STANDARD OF WORK

5.9 The Carrier or a regulatory authority governing the Carrier's operations may, at its own cost, and with reasonable
prior notice, audit the designated services in the applicable Annex(es) B. Such notice shall contain a description of
the area(s) to be audited. The Handling Company shall cooperate with the Carrier and will undertake any corrective
action(s) required.

If the Carrier participates in any of the IATA audit pools, the Handling Company shall accept an audit undertaken by
another carrier if done under the umbrella of the pool and for the benefit of the entire pool. The auditing company or
auditing person shall be agreed by the Carrier and the Handling Company.

ARTICLE 8. LIABILITY AND INDEMNITY

8.4 The Handling Company shall not make any claim against the Carrier and shall indemnify it (subject as
hereinafter provided) against any legal liability for claims or suits, including costs and expenses incidental thereto,
in respect of:

a. injury to or death of any employees of the Handling Company; and

b. damage to or loss of property owned or operated by, or on behalf of, the Handling Company and any
consequential loss or damage;

arising from an act or omission of the Carrier in the performance of this Agreement unless done with intent to
cause damage, death, delay, injury or loss or recklessly and with knowledge that damage, death, delay, injury or
loss would probably result.

RECOMMENDED OPTIONAL TEXT FOR ANNEX A

The Standard Ground Handling Agreement (SGHA) is not revised on a yearly basis. The Yellow Pages of the
Airport Handling Manual are therefore used to publish text, which was developed between two versions of the
Standard Ground Handling Agreement.

The following text was endorsed by the IATA Ground Handling Council (IGHC) and approved by the Airport
Services Committee (ASC) for publication in the Yellow Pages in 2014.

This text can be used in the SGHA at any time

SECTION 2. PASSENGER SERVICES

2.2 Departure

2.2.2 Check and ensure that tickets are valid for the flight(s). (The check shall not include the fare).

At the following locations:

a. check-in area

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 b. lounge
c. transfer counter
d. gate
e. off-airport
f. other as specified in Annex B

2.2.4
a. Weigh and/or measure checked and/or cabin baggage,
b. Record baggage figures

for

1. initial flight.
2. subsequent flight(s).

At following locations:
i. check-in area
ii. lounge
iii. transfer counter
iv. gate
v. off -airport
vi. other as specified in Annex B

2.2.6 Tag
a. checked baggage,
b. cabin baggage

for

1. initial flight.
2. subsequent flight(s).

At following locations:
i. check-in area
ii. lounge
iii. transfer counter
iv. gate
v. off -airport
vi. other as specified in Annex B

2.2.10
a. Carry out the Carrier's seat allocation or selection system
b. Issue boarding pass(es)
c. Detach applicable flight coupons

for

1. initial flight.
2. subsequent flight(s).

At following locations:
i. check-in area
ii. lounge
iii. transfer counter
iv. gate
v. off -airport
vi. other as specified in Annex B

SECTION 3. RAMP SERVICES

3.1 Baggage Handling

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3.1.1 Handle baggage in
a. baggage sorting area.
b. other location(s) as specified in Annex B

SECTION 4. LOAD CONTROL AND FLIGHT OPERATIONS

4.3 Flight Operations

4.3.4
a. Analyse the operational conditions and prepare
b. Request
c. Sign
d. Make available
the operational flight plan according to the instructions and data provided by the Carrier
1. at the airport location as defined in Annex B
2. at different airport location(s)
3. en-route

4.4 Crew Administration

4.4.5 Liaise with

a. crew layover hotel(s)
b. crew transportation company

on crew call and pick-up timings

SECTION 5. CARGO AND MAIL SERVICES

5.3 Documentation Handling

5.3.1

a. Prepare airwaybill or shipment record

b. Check all documentation to ensure shipment may be carried. The check shall not include the rates
charged.
c. Check security status for the shipment(s) concerned and take action as per Carrier’s instructions.
d. Obtain capacity/booking information for the Carrier’s flights.
e. Split airwaybill. Forward copies of manifests and airwaybills or shipment record to the Carrier.
f. Prepare cargo manifest(s).
g. Provide the load control unit with Special Load Notification.
h. Return copy of airwaybill or shipment record to shipper, endorsed with flight details
i. Check and/or enter data into Carrier's and/or government/customs system, as specified in Annex B

5.3.3
a. Provide
b. Arrange for
1. collection of “Charges Collect” as shown on the airwaybill or shipment record
2. collection of other charges and fees as shown on the airwaybill or shipment record
3. credit to consignees or agents

5.4 Physical Handling Outbound / Inbound

5.4.3 Prepare
a. Bulk cargo
b. ULDs
using
1. build up materials provided by Carrier
2. build up materials provided by Handling Company and establish
i. gross weight
ii. volume
iii. ULD contour

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 and provide the load control unit with the information
5.4.6
a. Offload bulk cargo from vehicles
b. Break down ULDs
c. Check incoming cargo against airwaybills or shipment record and manifests
d. Release cargo to the consignee or agent

5.6 Post Office Mail

5.6.5 Prepare
a. Bulk mail
b. ULDs and establish
1. gross weight
2. volume
3. ULD contour
and provide the load control unit with the information

5.7 Irregularities Handling

5.7.1 Take immediate action in respect of irregularities, damage or mishandling of dangerous goods and other
special shipments.

5.7.2 Report to the Carrier any irregularities discovered in

a. cargo
b. mail

5.7.3 Handle lost, found and damaged

a. cargo
b. mail

5.7.4
a. Notify the Carrier of complaints and claims.
b. Process claims.

7.5 Take action when consignee refuses acceptance and payment.

SECTION 6: SUPPORT SERVICES

6.5 Ramp Fuelling / Defuelling Operations

6.5.6
a. Provide
b. Arrange for

1. fuelling
2. defuelling

6.6 Surface Transport

6.6.1
a. Provide
b. Arrange for

the transport of
1. passengers
2. baggage
3. cargo
4. Post office mail
5. empty ULDs
6. other

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between
i. airport and town terminal
ii. airport and other agreed points
iii. separate terminals at the same airport

SECTION 7. SECURITY

7.4 Ramp

7.4.2
a. Provide
b. Arrange for

1. searching of
2. guarding of
3. sealing of

i. aircraft
ii. designated areas
iii. baggage in the baggage make-up area

RECOMMENDED OPTIONAL TEXT FOR ANNEX B

The Standard Ground Handling Agreement (SGHA) is not revised on a yearly basis. The ‘Yellow Pages’ of the
Airport Handling Manual are therefore used to publish text, which was developed between two versions of the
Standard Ground Handling Agreement.
The following text was endorsed by the IATA Ground Handling Council (IGHC) and approved by the Airport Services
Committee (ASC) in 2013 for publication in the Yellow Pages.
This text can be used in the SGHA Annex B at any time.

PARAGRAPH 5 AREA OF RESPONSIBILITY

5.1 The area of responsibility as mentioned in Sub-Section 4.3 of Annex A is….

.
RECOMMEND OPTIONAL TEXT FOR SIMPLIFIED PROCEDURE ANNEX B
The Standard Ground Handling Agreement (SGHA) is not revised on a yearly basis. The ‘Yellow Pages’ of the
Airport Handling Manual are therefore used to publish text, which was developed between two versions of the
Standard Ground Handling Agreement.

The following text was endorsed by the IATA Ground Handling Council (IGHC) and approved by the Airport Services
Committee (ASC) in 2013 for publication in the Yellow Pages.
This text can be used in the SGHA SIMPLIFIED PROCEDURE Annex B at any time.

PARAGRAPH 5 AREA OF RESPONSIBILITY

5.1 The area of responsibility as mentioned in Sub-Section 4.3 of Annex A is….

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PROCEDURE—FOR LINE MAINTENANCE

Note:
* Please note that the Line Maintenance contract Standard is limited up to
and included Weekly Check.

Annex B—Location(s), Agreed Services and Charges

To the Standard Ground Handling Agreement (SGHA) of January 2013

Between:
having its principal office at:
and hereinafter referred to as “the Carrier”
and:
having its principal office at:
and hereinafter referred to as “the Handling Company”
holding EASA Part 145 or FAR 145 approval no…………………………....
or any other National Airworthiness Authority as the case may be
the Carrier and/or the Handling Company may hereinafter be referred to as “the Party(ies)”
Effective from:
This Annex B for the location(s):
is valid from:
and replaces:
PREAMBLE:

This Annex B is prepared in accordance with the simplified procedure whereby the Parties agree that
the terms of the Main Agreement and Annex A of the SGHA of January 2013 as published by the
International Air Transport Association shall apply to this Annex B as if such terms were repeated here
in full. By signing this Annex B, the Parties confirm that they are familiar with the aforementioned Main
Agreement and Annex A.

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PARAGRAPH 1. SCOPE OF WORK
1.1 For a single ground handling consisting of the arrival and the subsequent departure at agreed timings of the
same aircraft, the Handling Company shall provide the following services of Annex A at the following rates.

1.1.1 Pre Flight Check

Section 1: 1.2.3(j) (retaining period of three years at station in question), 1.3.6

Section 3: 3.5.1, 3.5.2(a,c), 3.7.2(a1,a2), 3.7.3, 3.16.2
Section 4: 4.2.2(a,b)
Section 6: 6.5.1, 6.5.2, 6.5.3, 6.5.4, 6.5.7, 6.5.8, 6.5.9
8.1.1, 8.1.2, 8.1.3, 8.1.4, 8.2.1, 8.2.2(a), 8.2.3(a,c), 8.2.4, 8.3.1 (include rectification up to one man-hour),
Section 8:
8.3.2, 8.3.3, 8.4.1(b), 8.4.2, 8.4.3

Aircraft/Engine Type Price Currency

1.1.2 Daily Check

Section 1: 1.2.3(j) (retaining period of three years at station in question), 1.3.6

Section 3: 3.5.1, 3.5.2(a,c), 3.7.2(a1,a2), 3.7.3, 3.12.1(b1) (check for water draining during winter period only), 3.16.2
Section 4: 4.2.2(a,b)
Section 6: 6.5.1, 6.5.2, 6.5.3, 6.5.4, 6.5.7, 6.5.8, 6.5.9
8.1.1, 8.1.2, 8.1.3, 8.1.4, 8.2.1, 8.2.2(a), 8.2.3(a,c), 8.2.4, 8.3.1 (include rectification up to one man-hour),
Section 8:
8.3.2, 8.3.3, 8.4.1(b), 8.4.2, 8.4.3

Aircraft/Engine Type Price Currency

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1.1.3 Weekly Check

Section 1: 1.2.3(j) (retaining period of three years at station in question), 1.3.6

Section 3: 3.5.1, 3.5.2(a,c), 3.8.2(a1,a2), 3.7.3, 3.12.1(a1) (check for water draining during winter period only), 3.16.2
Section 4: 4.2.2(a,b)
Section 6: 6.5.1, 6.5.2, 6.5.3, 6.5.4, 6.5.5, 6.5.7, 6.5.8, 6.5.9
8.1.1, 8.1.2, 8.1.3, 8.1.4, 8.2.1, 8.2.2(a), 8.2.3(a,c), 8.2.4, 8.3.1 (include rectification up to one man-hour),
Section 8:
8.3.2, 8.3.3, 8.4.1(b), 8.4.2, 8.4.3

Aircraft/Engine Type Price Currency

1.1.4 On Call Maintenance on request and availability

Section 1: 1.2.3(j) (retaining period of three years at station in question)

Section 8: 8.3.1, 8.3.2, 8.3.3

Aircraft/Engine Type Price Currency

1.1.5 Additional Man-hours

Section 8: 8.3.1, 8.3.2, 8.3.3

Aircraft/Engine Type Price Currency

Note:
The number of these clauses can be extended or deleted as the case may be.
1.2 No extra charge will be made for providing the services at night or on legal holidays.
1.3 Aircraft registration number(s), to Aircraft Type(s) stated in Paragraph 1 of this Annex, which are part of this
Agreement, are stated in ………………………. Mentioned Manual/List is placed in hands of the Handling Company.

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PARAGRAPH 2. ADDITIONAL CHARGES
2.1 All services not included in Paragraph 1 of this Annex will be charged according to local standard price list.
It is recommended to define local as the location and a copy of the local price list attached to the annex as an annex
in Annex B.

PARAGRAPH 3. DISBURSEMENTS

3.1 Any Disbursements made by the Handling Company on behalf of the Carrier will be reimbursed by the Carrier at
cost price plus an accounting surcharge of………..%.

PARAGRAPH 4. TRANSFER OF SERVICES

4.1 In accordance with Sub-Article 3.1 of the Main Agreement, the Handling Company subcontracts the services of
Annex A.

Service to Company using approval certificate no.

PARAGRAPH 5. LIMIT OF LIABILITY

5.1 The limit of liability referred to in Sub-Article 8.5 of the Main Agreement shall be as follows:

Aircraft Limit (per incident) Currency

PARAGRAPH 6. SETTLEMENT
6.1 Notwithstanding Sub-Article 7.2 of the main Agreement, settlement of account shall be effected monthly with
copy to following address:

PARAGRAPH 7. DURATION, MODIFICATION AND TERMINATION

Any change to Article 11 of the Main Agreement, in particular to the duration of the Main Agreement, validity of rates
or rights of termination shall be recorded below, notwithstanding the corresponding Sub-Articles of the Main
Agreement.
For example:
7.1 Duration
7.1.1 Notwithstanding Sub-Article 11.4 and 11.5 of the Main Agreement …………………….
7.1.2 Notwithstanding Sub-Article 11.11 of the Main Agreement the rates contained in Paragraph 1 shall
be……………..
7.2 Modification

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7.2.1 Any modification to this Annex B shall be made by a written amendment signed by both Parties.
7.3 Termination
7.3.1 Notwithstanding Sub-Paragraph 7.1.1 of this Annex B, this Annex B may be terminated on the following
terms…..…………..
The number of these clauses can be extended as far as necessary.

PARAGRAPH 8. AIRCRAFT MAINTENANCE SERVICES

8.1 Notwithstanding the second sentence of Sub-Article 5.1. of the Main Agreement insofar as it refers to Services of
Section 8 of Annex A. In the absence of Technical instructions from the Carrier, the Handling Company shall
promptly seek Technical Instructions from the Carrier but shall take no action pending receipt of such Technical
Instructions. The Handling Company will not be held responsible for any flight delay resulting from lack of Technical
Instructions from the Carrier.
8.2 It is the Carrier's responsibility to ensure that the conditions of this agreement are acceptable to its appropriate
authorities.
8.3 It is understood that the signature of the Handing Companies ground engineer in the technical log of the
Carrier's aircraft only certifies the correct performance of routine checks and rectification of flight and/or ground
discrepancies related to the checks performed. The Handling Company assumes no responsibility for the
Airworthiness of the Carrier's aircraft.
8.4 The Handling Company is using ………….approval certificate no……………….. EASA.145 or FAR 145………….
as the case must be.

PARAGRAPH 9. AIRWORTHINESS DATA

9.1 The airworthiness data supplied by the Carrier deemed necessary to fulfill the Handling Companies responsibility
at agreed aircraft type(s) are stated in the documentation stated below. Mentioned documentation is placed in hand
of the Handling Company at location(s) in question.

Aircraft Airworthiness data

9.2 It is the responsibility of the Carrier to ensure that the latest and valid revisions of technical documentation
and/or check sheets are available to the Handling Company in order to fulfill the technical services agreed in the
contract at the location(s) concerned.

PARAGRAPH 10. SPARE AND POOL PARTS ADMINISTRATION

10.1 The Handling Company is responsible for checking that all spare parts or pool parts, which are to be fitted on
the Carrier's aircraft, at location in question, are in compliance with the applicable EASA Part 145 or FAR 145
requirements. This requires the Handling Company to ensure that all parts are in satisfactory condition and provided
with appropriate documentation. Accordingly, the Handling Company reserves the right to reject a part provided by
the Carrier or its pool partner, if compliance with the above cannot be assured.
10.2 It is the Carrier's responsibility to specify which spare parts/pool parts, the Handling Company shall administer
and store. Subject parts are described in …………….. which are placed at location(s) in question.

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PARAGRAPH 11. AUDITING
11.1 Notwithstanding Sub-Article 5.9 of the Main Agreement, the Carrier or its competent authority may, by prior
written notice to the Handling Company at its own cost, engage the Handling Company for the purpose of auditing at
the location(s) designated in Annex(es) B. Such notice shall contain a description of area(s) to be audited. The total
cost of the audit performed by the Carrier or its competent authority shall be born ultimately by the Carrier.

PARAGRAPH 12. GOVERNING LAW

12.1 In accordance with Article 9 of the Main Agreement, this Annex B shall be governed by and interpreted in
accordance with the laws of: ……………………………………………………………….
12.2 In accordance with Article 9 of the Main Agreement, courts for the resolution of disputes shall be the Courts of:
…………………………………………………………….

PARAGRAPH 13. NOTIFICATION

13.1 In accordance Sub-article 11.3 of the Main Agreement, any notice or communication to be given hereunder
shall be addressed to the respective parties as follows:

To Carrier: Carrier
Street
City, Country
Telephone
Fax:
E-mail:
Attn:
To Handling Company: The Handling Company
Street
City, Country
Telephone
Fax:
E-mail:
Attn:

Signed date: Signed date:

at at
for and behalf of for and behalf of
by by

57 IATA Airport Handling Manual

AHM 810, January 2013
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