CAREER DEVELOPMENT mid term

I .
Chap 1 -
Introduction -

Importance .

1 1 .
Mental vs emotional intelligence I handle
interpersonal relations.
--
Mental intelligence :
+ take decisions

+ measured by IQ + communicate effectively .

+ is weak predictor I
good impression, impact to
a
gain
accounts for a major component of success professional development .

about 20-25 % .3
1 . Career development.
Emotion soft skill to career development
-

I physiological side :
complex state of human thinking skiles

mind (breathing sweating , pounding

.

,
heart )
.
-

presentation skills
+
psychological side : state of excitement or
-

communication skills

(
anxiety (happy fear, angly , love ,... time management
-

Emotional intelligence The capacity fol teamwork skills

-
:
-

recognizing our own

feelings and others. # . Chapter 2- Teamwork
-

IQ : learn from school . Introduction

1

EQ life.
:
- Barents , friends , Team :
-

-IQ + Small number

20%
> contribution
- to success +
Complementary skills
+ Common purpose and performance goals
80
% EQ
+ Common approach
>
-
the professional
-

i success + Mutual accountability

IQ EQ -

Teamwork

↓ ↓ + Encourage listening skills

a
gets hired get promoted + provide support
a fired +
Recognize interests & achievements of
1 4.
.

Soft skills others.

De abilities -
pertain to personality attitude & Promote performance as individuals
I
-

:
,

behaviours . team

# Hard skills -
produce an immediate visible -
Resistance to teams :

result .
+ Lack of conviction
-

Features : difficult to
acquire
- cannot + personal discomfort & risk

unless become habits + weak performance ethics

practice
 Why is
popular + Team-worker : listen , builds averts friction ,
-

-
Outperform individuals completes tasks

-t use talents better + Resource investigatol explore opportunities

:
,
+ More flexible a responsive to changes develop contact
, find ideas

+ Facilitate involvement Thought-oriented members

-

+ Democratize an organization & increase motivation .

+ Plant : solve difficult problems in unique ways
-
10 steps to do team work -
highly creative

.
1
Focusing the team - Monitor evaluator : see all options , judge

X .
Assign loles >
-
weigh up the team's option

. 5 . Establish guidelines
+
Specialists : provides Knowledge & skills in rare

plan the work bring in-depth knowledge key

4
.
supply - of a area .

5. Do the work
5

.
6 Review team performance
7
.
Complet the work

.
8 Publish the result

. Reward the team

9

10
. Move on

Types of teum
-

Project shared goals

groups of employees
+ : -

+
Self-managed employees of : the same
company
5 .
Tohari window (windows of self)
>
-
common goal ,
no
manager -
up to the members -

Developed bJoseph Luft & Harry Ingham in

+ Virtual : different space ,

time , culture 1995

rely virtual tools

>
-
on

+ operational :
support other types of teams

make
smoothly
>
-
wre go

2
. Team-role description
-

Action-cliented members

-
Shaper :
provides the necessary drive

>
-
ensure the teams do not lose focus
+
Implementer : plan a workable strategy &
carry it
out
efficiently
+ Completer : search out errors & omissions

deliver on time

People-oriented members .
-

+ Coordinator :
clarify goals , promotes decision -

making, delegates well

 Stages of development
4
. team

argument
/Cmemberring
Anxiety
-
-

conflict

I
-

expectations
-

positive -

dip in morale

-
clarify ih team -varied opinions
mission & bond
-

team members

resolve the issues

set
up process, ,
policies

values , procedures
-
-
increase production the ending of

- work
effectively the process

high production
-

confident about

the outcome

. Team
5 culture

Definition : a pattern of shared basic assumptions

-

Types of team cul te

dynamic
-

-
mentol -

entrepreneurial
-

nurture -risk-taking

innovation
do
things together
- -

>
-
family-like -do
things first

structured
-competition
-

controlled - achievement

the job
-

efficiency -

getting done

stability
-
do things right
III .

Chapter 3-self-awareness -
What determines cultie ?

1
.
Culture

Definition :

I the
way of life customs o beliefs (
- the attitudes behaviour , opinions
,

VUCA Li thay orThank chong

-

:
nguyen cua si

ni

bier
dong

si

me

ho -

Ferrado (2010)

Johari window

#
Chapter .
4 -
Multi-cultural

Dialogue
1 .

Summary
The cultural The the
-

iceberg -

dialogue process : as important as

outcome of the dialogue

-
Use in project planning & implementation

2 .

Listening
important skill in communication
-

-
Three levels of listening :

facts ->
feelings >
-
purpose
-

usually forget
 .
Chap 5 : Local z Global -

Methods

Communities + 1 way : fax ,

voice mail , letter
, ...

# Chapter 6 :
Planning & +
ways :
phone call , in person

social action
delivering . + Collaborative : team meetings , consensus , .

1. Sustainable development -

Types
--

The development that meets the needs of + Basis of organization relationship formal
I informal
the
present without compromising the ability of
Lexpression
[althen
future generations >
- meet their own needs

Ex :
+
United Nations Global Compact
>
-
The 10
principles gesture
-

The communication process

-
Barriers

+
Physical +
Psychological
+ UN Sustainable Development Goals +
Language +
Organizati
+ Cross culture

Basic rules
-

⑪ Be
accuracy brevity clarity
① 5C

correct
complete
-
-

concise -

courteous

-dar

# Chapter 7 : Communication ⑮ 70

o presentation skills 52 + consistent

1
. Introduction + cautious

Definition 2.
Speaking skills

+ exchange of thoughts , messages

-
Voice tone

by speech , signals or writing Power

+

& pitch-loud enough

I shared feeling / understanding
I
-
avoid

powerful
monotone voice

voice

= confidence
+ Pace :
speak not too quickly .
5
Listening skills

I
-

I too
>
-
stress/excitement

slowly
Ignoring

Pretending Hearing
>
-
interfere communication Selective

change pace according

to the call Active Listening
~
-

Interpretation of voice Empathetic

+ loud & rapid -
anger/lack interest
-

Process

+ clear , steady -
confidence 1 .
Listen

-
bouncy I well modulated - enthusiasm . Question
2

+ Lowered volumn/tone -
negative attitude .
3 Reflect/Paraphrase
+ hesitation >
- lover confidence 4 Agree
.

.
3 characteristics good listener
Body language of
-

words
convey 10 % of the message +
empathy + attentive +
respectful
how it is said -

40 % + patient + honest +.

body language 50 % Bad listening habits

-
-

+ distance + facial expression + not taking notes/outlines things

-
eye contact gestures not looking speakers
+ + at

4.
Presentation skills + not
responding to the
speakers
-

Responsibility -
Audience +...

Enthusiasm Rehearse 6 skills

-
-

Writing
-
Excitement -
Handouts Process : preparation

Laiting
-

planning Costumes
-
-

Goals double check

key factors #I Chapter S , -Goal setting

skills
-
words -

facial expression & Time

management
-voice/tone -

eye contact 1
. What is time

body langege-manner -

the present

Supporting ideas -

non renewable resource

details . Time
2
examples management
-
-

explanation illustration Def The process of a

folganizing
o
- -
-

+ visual aids
9
+ slides divide us time between activities

Note-first impression : within 7 sees

-

Advantage :

50 % of it + work smarter
->
appearance.
+ get more done in less time

not effectivenes
+
damaging
, causing stress
-

Features -
S M A R T
goals
+ Time cannot be managed specific d achievable) > time bound

- we can
only manage ourselves measurable realistic

+ not take time -> do

thing right
[relevant
=> take time -> do it over
-

set priorities
+ do
things right - efficient +
Vilfredo Pareto : 80/20 rules
L Y
light things >
-
effective 80% time 20 % time

- 7 dangers signals
>
-
20 % result >
- 80% result

+
ur
indispensable need
+ ABC analysis
+ no time for important work a t want to do

do too
many things
+ at once

never "no"
say
+
always feel behind schedule

+
long working hours

+
feeling guilty leaving work on time

+
taking worries & problems home

. How to +
3
manage time Priority Matrix

work with ur
body cycles
-

+ Circadian rhythms : internal biological

clocks
,functiona
-
regulate

>
- reset
by sunlight

determine ( morningpers in
>
-

+
Cognitive talks : Som-12 noon + To-do list

I
-
short term memory : Gam-ram
-

Catch the time thieves

Long term 1pm-4pm -paper work interruptions

-

- +

Physical workouts :
4pm-9pm +
telephone + meetings

->
Night one :
shift times 3-4 hours later +
office logistics +
procrastination
-

Define ur goals + visitors +

signatures

[
personal Principles of Time management
-

career/organization
professional long term
>
-
help define the direction
 . Organize
4 ur work effectively -

Methods

Time logs + Critical thinking

-

planning time : Gantt chart -

+
6-thinking hats

+ Microsoft outlook

Sticky notes + Eliminate negative thoughts

I
↑

+ Mind map -
Practice positive thoughts

+ PDCA Cycles -
Maintain positive spirit
S
Build a positive life

. Practice
3

-
Praise

-stand a e
-
C Model

# .
Chapter ro-Thinking skills
.
1
Design thinking
the approach behind
designing
-

offer a compelling roadmap

-

great tools to innovate

a way to solve problems thru creativity

L .
Positive thinking
-

Thinking skills

+
Types :
positive

I
-

negative 4
. Build positive attitudes

waste Step 1 : take possession of u r own mind

necessary Step 2 keep: we mind on

things I want & off

thing u don't

Step 3 : live the golden rule

Do unto others I'd have them

as do unto u
Step 4 : eliminate all negative thoughts by self
inspection
Step 5 : be happy ! Make others
happy !
Step 6 : Form a habit of tolerance

Set
Step 7 :
goals
D-determine

E-evaluate

S--set

I-identify
R-repeat
E-each day
Step 8 : Study , think z plan daily