FPT INFORMATION SYSTEM

PROCUREMENT OF

Tax System and IT Infrastructure i.e., Integrated VAT

Administration System Commercial-Off-The-Shelf (COTS)
Software Package (IVAS) and Network services, desktop
hardware and software, data centre hardware and software, IT
managed services

USER GUIDE
DEBT MANAGEMENT

Project code: IVAS

Document code: IVAS_DLV_BP User Guide for Debt [Link]

IVAS_DLV_BP User Guide for Debt [Link]

 Contents

1 Debt management process ........................................................................... 4

1.1 Introduction ................................................................................... 4
1.2 Prerequisites................................................................................... 4
1.3 User Guide ..................................................................................... 5
1.3.1 Accessing the Dashboard Screen ............................................... 5
1.3.2 Accessing the Notification Screen .............................................. 6
1.3.3 Taxpayer’s respond against “Mushak-14.1 Debt Recovery
Certificate” ..................................................................................... 8
1.3.4 Taxpayer’s respond against “Inform to Stop the Goods/Service
Delivery” ........................................................................................ 9
1.3.5 Taxpayer’s respond against “Notice to taxpayer to inform about BIN
Lock” 11
1.3.6 Taxpayer’s respond against “Mushak-12.9 Warrant to Freeze Bank
Acc.” 12
1.3.7 Taxpayers gets Notification about “Mushak-12.11 Restore Frozen
Bank Account” .............................................................................. 14
1.3.8 Taxpayers gets Notification about “Mushak-14.4 Seal the Business
Premises” ..................................................................................... 16
1.3.9 Taxpayer’s respond against “Mushak-14.4 Seal the Business
Premises” by submitting “Mushak-14.5 Compliance Report on the Notice
to Seal the Business Premises” ....................................................... 17
1.3.10 Taxpayer’s respond against “Mushak-14.6 Forced Seal the Business
Premises” ..................................................................................... 26
1.3.11 Taxpayer’s respond against “Mushak-14.7 Shutdown the Supplied
Services”...................................................................................... 27
1.3.12 Taxpayers gets Notification about “Mushak-14.8 Restart the
Supplied Services” ......................................................................... 29
1.3.13 Taxpayer’s respond against “Mushak-14.10 Order to Seize Movable
Property” ..................................................................................... 30
1.3.14 Taxpayer’s respond against “Mushak-14.11 Order to Seize
Immovable Property” ..................................................................... 31
1.3.15 Taxpayers gets Notification about “Mushak-14.13 Seized Property
Selling Certificate” ......................................................................... 33
1.3.16 Taxpayers gets Notification about “Mushak-14.14 Release of Seized

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 Property” ..................................................................................... 34
1.3.17 Taxpayers will get Notification about Debt Management Case Status
when it’s Approved ........................................................................ 35
1.3.18 Taxpayers gets Notification about Debt Management Case Status
when it’s Rejected ......................................................................... 36

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 1 DEBT MANAGEMENT PROCESS

1.1 Introduction

This document allows taxpayers to fully understand the Debt Management

process and its related task need to be done from Taxpayer Online Services
(IVAS-TPOS). Here are the primary steps:

Accessing the TPOS.

Open “Notifications” Box.

1.2 Prerequisites

You need to have Approved case for Audit or Objection & Litigation or also
have Tax Determination.

You need to have the linked up with Taxpayer Profile.

You need to have outstanding amount for 90 days.

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 1.3 User Guide

1.3.1 Accessing the Dashboard Screen

Access your Taxpayer Online Services Dashboard Screen (by logging on, the
system will redirect you automatically to Dashboard screen).

Dashboard screen will be shown after successful login.

- Filing Obligation: Here you can find return filing obligation

- Forms: Here you can find forms that you saved as draft, submitted forms
and submit new forms.
- Notifications: Here you can find all the notifications related to the case.
- Account Balance: An overview of your account balance.
- My Documents: Any documents that were generated by system will be
stored here.
- My Profile: Quick glance for your selected profile.

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 1.3.2 Accessing the Notification Screen

Click on “Notifications” Box.

If taxpayer has outstanding amount and not paid Debt Amount within 90 days,
then VAT Officer will create Debt Case and taxpayer will get the notifications
here. After creation of Debt case, system will send notifications to the taxpayer.
You can see the list of notifications here.

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 Click on the Debt Management “Notification” from the list.

System will display the email as notification here.

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 1.3.3 Taxpayer’s respond against “Mushak-14.1 Debt Recovery
Certificate”

After the creation of Debt case, system will also generate the “Mushak-14.1
Debt Recovery Certificate” which will display in the list of notifications.
Click on the “Notification” from the list.

Then system will display the email as notification. Here, taxpayer can
response by clicking on the “Respond” button.

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 After clicking on “Respond” button, taxpayer will get two options: “Yes” or
“No”. By default, “Yes” radio button will be selected. If you choose “Yes”
then you need to provide “Payment Information” and “Reasons”. If you
choose “No” then you need to provide “Reasons” only.

1.3.4 Taxpayer’s respond against “Inform to Stop the Goods/Service

Delivery”

If the taxpayer does not respond or responded but not paid any debt amount,
then VAT officer will generate this notice “Inform to Stop the
Goods/Service Delivery” which taxpayer will get as a notification here.
Click on the “Notification” from the list.

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 Then system will display the email as notification. Here, taxpayer can
response by clicking on the “Respond” button.

After clicking on “Respond” button, taxpayer will get two options: “Yes” or
“No”. By default, “Yes” radio button will be selected. If you choose “Yes”
then you need to provide “Payment Information” and “Reasons”. If you
choose “No” then you need to provide “Reasons” only.

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 1.3.5 Taxpayer’s respond against “Notice to taxpayer to inform about
BIN Lock”

If the taxpayer does not respond or responded but not paid any debt amount,
then VAT officer will lock the BIN and generate a notice named as “Notice to
taxpayer to inform about BIN Lock” for which taxpayer will get a
notification here. Click on the “Notification” from the list.

Then system will display the email as notification. Here, taxpayer can
response by clicking on the “Respond” button.

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 After clicking on “Respond” button, taxpayer will get two options: “Yes” or
“No”. By default, “Yes” radio button will be selected. If you choose “Yes”
then you need to provide “Payment Information” and “Reasons”. If you
choose “No” then you need to provide “Reasons” only.

1.3.6 Taxpayer’s respond against “Mushak-12.9 Warrant to Freeze Bank

Acc.”

If the taxpayer does not respond or responded but not paid any debt amount,
then VAT officer will generate “Mushak-12.9 Warrant to Freeze Bank
Acc” for which taxpayer will get notification here. Click on the “Notification”
from the list.

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 Then system will display the email as notification. Here, taxpayer can
response by clicking on the “Respond” button.

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 After clicking on “Respond” button, taxpayer will get two options: “Yes” or
“No”. By default, “Yes” radio button will be selected. If you choose “Yes”
then you need to provide “Payment Information” and “Reasons”. If you
choose “No” then you need to provide “Reasons” only.

1.3.7 Taxpayers gets Notification about “Mushak-12.11 Restore Frozen

Bank Account”

If taxpayer responds and pays the debt amount, then VAT officer will
generate “Mushak-12.11 Restore Frozen Bank Account” for which
taxpayer will get notification here. Click on the “Notification” from the list.

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 System will display the email as notification here.

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 1.3.8 Taxpayers gets Notification about “Mushak-14.4 Seal the Business
Premises”

If the taxpayer does not respond or responded but not paid any debt amount,
then VAT officer will generate “Mushak-14.4 Seal the Business Premises”
for which taxpayer will get a notification here. Click on the “Notification” from
the list.

System will display the email as notification here.

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 1.3.9 Taxpayer’s respond against “Mushak-14.4 Seal the Business
Premises” by submitting “Mushak-14.5 Compliance Report on the
Notice to Seal the Business Premises”

After logging in the MCF you need to click on the “Forms” box.

Click on the “Add Form” button.

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 Select “Mushak-14.5 Compliance Report on the Notice to Seal the
Business Premises” from the drop-down list.

The form will be loaded and ready for being filled. There are some buttons on
the top of page, which are:

“Check” is for ensuring all data in the form are valid [1].

“Save Draft” is for saving the form for further work [2].

“Submit” is for submitting the form [3].

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 [Link] Requested Information for Form “Mushak-14.5 Compliance
Report on the Notice to Seal the Business Premises”

Here is the list of fields in Form “Mushak-14.5 Compliance Report on the

Notice to Seal the Business Premises”

PART-1: GENERAL INFORMATION

SL Item Example Remarks

BIN 000110015-0202 Remarks:
It will be automatically loaded to the
1.
form according to form Mushak-2.1
and Mushak-2.2.
This field is Read only and not
editable.
Name of Akhi Enterprise Remarks:
Taxpayer It will be automatically loaded to the
2.
form according to form Mushak-2.1
and Mushak-2.2. If you want to
change/edit the information, you will
be required to edit the BIN
registration form first (Mushak-2.1).
This field is Read only and not

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 SL Item Example Remarks
editable.

Address of 234, Outer Circular Road; Remarks:

Taxpayer Paltan PS; Dhaka - 1209; It will be automatically loaded to the
3.
Bangladesh form according to form Mushak-2.1
and Mushak-2.2. If you want to
change/edit the information, you will
be required to edit the BIN
registration form first (Mushak-2.1).
This field is Read only and not
editable.
Taxpayer’s 018222222222 Remarks:
Mobile No. It will be automatically loaded to the
4.
form according to form Mushak-2.1
and Mushak-2.2. If you want to
change/edit the information, you will
be required to edit the BIN
registration form first (Mushak-2.1).
This field is Read only and not
editable.
Taxpayer’s Email asraahmed123@[Link] Remarks:
It will be automatically loaded to the
5.
form according to form Mushak-2.1
and Mushak-2.2. If you want to
change/edit the information, you will
be required to edit the BIN
registration form first (Mushak-2.1).
This field is Read only and not
editable.

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 PART-2: Reference

SL Item Name Example Remarks

1. Reference No. 345789 Remarks:

You need to input the Reference
Number here.
This field is Mandatory and Editable.
2. Reference Date 29/08/2022 Remarks:
You need to select the Reference
Date from the Date Picker. You need
to select present or future date. If
you select past date, system shows
error message.
This field is Mandatory and Editable.
3. Case ID 3000000139 Remarks:
You need to input the unique Case ID
here.
This field is Mandatory and Editable.

PART-3: Response Details

SL Item Example Remarks

1. Arrears are Paid 10,000 Remarks:
If you have paid any arrear amount,
then you need to provide the
“Challan Information” in the Sub-
form.
This field is Mandatory and Editable.
2. Arrears are not 29/08/2022 Remarks:
Paid If you have not paid any arrear
amount, then you need to select the
“Date of Sealing Business Premises”
from the “Date Picker”.
You need to select present or future
date. If you select past date, system
shows error message.
This field is Mandatory and Editable.

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 PART-4: Declaration

SL Item Example Remarks

1. Name Name: Md. Arifur Rahman Example:
• Name: Md. Arifur Rahman

Remarks:
This will be identical to the
authorised person sign-up by the
system and user can change it if
needed. The Name will come
automatically.
This field is Mandatory and Editable.
2. Designation Designation: Chief Executive Remarks:
Officer (CEO) This will be identical to the
authorised person sign-up by the
system and user can change it if
needed. The Designation will come
automatically.
This field is Mandatory and Editable.
3. “I hereby,
Remarks:
declare that the
Click on the Tick Mark box. Taxpayer
particulars
clicks to confirm the correctness of
provided in this
information before submitting form.
application are
Mandatory field.
complete, true
and correct in
every respect”

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 [Link] Accessing the sub-form Screen of Details information of “Challan
Information”

To provide the information in sub-form, click on the “here” button in the

main from.

The form will be loaded and ready for being filled. There are some buttons on
the page, which are:

1. Main Form- You can go back to the main form by clicking on “Main Form”
button. [1]

• Steps: Click “Main Form” button > you will be back to the main form.

2. Add – You can add row for inputting the information. You can add more
than one required information. [2]

• Steps: Click “Add” button > System will show a new row > Input the
information.

3. Edit- You can edit any information in any row. [3]

• Steps: Choose the line that you want to edit > “Edit” button will be
enabled > Click the “Edit” button > the field will be editable > Update the
information.

4. Duplicate- You can create another duplicate row from the added row(s).
[4]
Steps: Select the row you want to duplicate > “duplicate” button will be
enabled > Click “Duplicate” button.

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 5. Delete- You can delete any row from the added row(s). [5]
Steps: Select the row you want to delete > “Delete” button will be enabled >
Click “Delete” button.

[Link].1 Providing Requested Information for Sub-form of “Challan Information”

Here is the list of sub-form fields of Challan Information

SL Item Name Example Remarks

1 Treasury Challan T-97856 Taxpayer needs to input the related
Number/ Token Challan number or token number
Number here.
This field is Mandatory and editable.
2 Bank/ CGA Sonali Bank Taxpayers have to select the bank
name where taxpayer deposit the
treasury amount or CGA Office.
This field is Mandatory and editable.
3 Branch/ CAFO/ Mirpur Taxpayers have to select the branch/
DCO cafo/ dco name where taxpayer

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 SL Item Name Example Remarks
deposit the treasury amount.
Mandatory field, Editable.

4 Date 30/09/2019 Taxpayers have to select/input the

date of Challan.
This field is Mandatory and editable.
5 Tax Deposited 1/1133/0045/0311 Account Code will be loaded
Account Code automatically by the system.
This field is Mandatory and editable.
6 Amount 10,000 Taxpayer will input the amount under
specific treasury Challan.
This field is Mandatory and editable.
7 Notes VAT amount deposited Taxpayer can input here any other
for this tax period. information, if necessary, up to 255
characters.
This field is Optional and editable.

Total

Here sum will be done when user provide value for “Amount” and leaves cursor out of the
box or clicks Check.
8 Amount 10,000 Summation of all rows in Amount
column. This total amount will display
in main form in Amount column.
This field is Read only and not
editable.

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 1.3.10 Taxpayer’s respond against “Mushak-14.6 Forced Seal the
Business Premises”

Based on the taxpayer’s respond in Mushak-14.5, VAT officer will seal the
business premises and generate “Mushak-14.6 Forced Seal the Business
Premises” for which taxpayer will get a notification here. Click on the
“Notification” from the list.

Then system will display the email as notification. Here, taxpayer can
response by clicking on the “Respond” button.

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 After clicking on “Respond” button, taxpayer will get two options: “Yes” or
“No”. By default, “Yes” radio button will be selected. If you choose “Yes”
then you need to provide “Payment Information” and “Reasons”. If you
choose “No” then you need to provide “Reasons” only.

1.3.11 Taxpayer’s respond against “Mushak-14.7 Shutdown the

Supplied Services”

If the taxpayer does not respond or responded but not paid any debt amount,
then VAT officer will take necessary steps to stop the supplied services, for
example: Gas, Water, Electricity etc. and generate “Mushak-14.7
Shutdown the Supplied Services” for which taxpayer will get a notification
here. Click on the “Notification” from the list.

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 Then system will display the email as notification. Here, taxpayer can
response by clicking on the “Respond” button.

After clicking on “Respond” button taxpayer will get two options. “Yes” or
“No”. By default, “Yes” radio button will be selected. If you choose “Yes”
then you need to provide “Payment Information” and “Reasons”. If you
choose “No” then you need to provide “Reasons” only.

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 1.3.12 Taxpayers gets Notification about “Mushak-14.8 Restart the
Supplied Services”

If taxpayer responds and pays the debt amount, then VAT officer will take
necessary steps to restart the supplied services and generate “Mushak-14.8
Restart the Supplied Services” for which taxpayer will get notification
here. Click on the “Notification” from the list.

System will display the email as notification here.

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 1.3.13 Taxpayer’s respond against “Mushak-14.10 Order to Seize
Movable Property”

If the taxpayer does not respond or responded but not paid any debt amount,
then VAT officer will order to seize the movable property and generate this
notice “Mushak-14.10 Order to Seize Movable Property” for which
taxpayer will get a notification here. Click on the “Notification” from the list.

Then system will display the email as notification. Here, taxpayer can
response by clicking on the “Respond” button.

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 After clicking on “Respond” button, taxpayer will get two options: “Yes” or
“No”. By default, “Yes” radio button will be selected. If you choose “Yes”
then you need to provide “Payment Information” and “Reasons”. If you
choose “No” then you need to provide “Reasons” only.

1.3.14 Taxpayer’s respond against “Mushak-14.11 Order to Seize

Immovable Property”

If the taxpayer does not respond or responded but not paid any debt amount,
then VAT officer will order to seize the immovable property and generate
“Mushak-14.11 Order to Seize Immovable Property” for which taxpayer
will get a notification here. Click on the “Notification” from the list.

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 Then system will display the email as notification. Here, taxpayer can
response by clicking on the “Respond” button.

After clicking on “Respond” button taxpayer will get two options. “Yes” or
“No”. By default, “Yes” radio button will be selected. If you choose “Yes”
then you need to provide “Payment Information” and “Reasons”. If you
choose “No” then you need to provide “Reasons” only.

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 1.3.15 Taxpayers gets Notification about “Mushak-14.13 Seized Property
Selling Certificate”

If the taxpayer does not respond or responded but not paid any debt amount,
then VAT officer will sell the seized property and generate “Mushak-14.13
Seized Property Selling Certificate” for which taxpayer will get a
notification here. Click on the “Notification” from the list.

System will display the email as notification here.

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 1.3.16 Taxpayers gets Notification about “Mushak-14.14 Release of
Seized Property”

If taxpayer responds and pays the debt amount, then VAT Officer will release
the seized property of taxpayer and generate “Mushak-14.14 Release of
Seized Property” for which taxpayer will get a notification here. Click on the
“Notification” from the list.

System will display the email as notification here.

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 1.3.17 Taxpayers will get Notification about Debt Management Case
Status when it’s Approved

If VAT Officer approves the case, then System will send notification regarding
Debt Management case status here. Click on the “Notification” from the list.

System will display the email as notification here.

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 1.3.18 Taxpayers gets Notification about Debt Management Case Status
when it’s Rejected

If VAT Officer rejects the case, then System will send notification regarding
Debt Management case status here. Click on the “Notification” from the list.

System will display the email as notification here.

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