Section 1
Read the text below and answer questions 1-5.
Arriving in Singapore by plane
Baggage claim
You can refer to the flight information television screens on Level Two
for the allocation of your baggage claim belt. Free trolleys are
available near all baggage claim belts and our friendly porters are at
your service on request. Should you require their assistance with
carrying luggage, please ask at the Information Desk. You can
proceed to the Lost and Found Counter for advice if you cannot find
your baggage or would like to report damaged baggage.
Customs clearance
Please use the Green Channel for your baggage clearance if you do
not have controlled or prohibited items to declare, or have not
exceeded your Duty-Free Concession. Please use the Red Channel if
you have items to declare or are in doubt.
Hotel reservations
You can make these at the hotel reservation counter with S$10.00
per reservation deposit, deductible from your hotel bill at the end of
your stay. These counters do not handle the transit hotels. For these
go to the reception desk on level three.
Question 1-5
Which places would you go to in the following situations? Write the
correct letters A-H in boxes 1-5 on your answer sheet.
1. You find after your flight that your suitcase has split
2. You want to reserve a room at a transit hotel
3. You are not sure if you have bought too much in the duty free shop
4. You are not sure where to collect your luggage after your flight
5. You need someone to help you with your suitcases
List of places
A Information Desk
B Hotel Reservation Counter
C Lost and Found Counter
D Red Channel
E Green Channel
F Level Two
G Reception Desk
H Baggage Claim Belt
SECTION 1 Questions 1—14
Read the text below and answer Questions 1—5.
Want to rent a property?
Here is a brief description of some rental property agencies to
choose from
A Aynho Properties
With over 50 years’ experience, we offer a comprehensive
sales and lettings service. Our firm has been based in Shipton
Street since its foundation and so we have a thorough
knowledge of the surrounding neighborhood. Our staff make
every effort to match clients’ needs to an appropriate property,
whether you are looking to rent an apartment, a bungalow or a
house.
B Danesdale Agency
As soon as you walk in our door, we will make every effort to
find the right flat for you to rent. Everything we do is based on
good practice — you supply written references and pay the rent
on time, and in return we’ll visit the property every four months
to ensure it is maintained and that any necessary repairs are
done.
C Jakesford Properties
As a family—run business with over 20 years’ experience in the
property market, we pride ourselves on treating every client
with kindness and consideration. The landlords on our books
have been selected with great care so that you can be sure
they will look after your interests. Thousands of customers from
all over the world have written to us to express their
appreciation for the service we have offered them.
D Kasama Letting
Our highly experienced team works hard to provide peace of
mind for both tenants and landlords. James Kettering, our
customer liaison officer, is always at the end of the phone to
answer any queries you may have. We also have an
administration officer, who deals with contracts, rents and
personal queries.
E Leftfield Letting
While the main objective of some letting agents is to get as
much money as possible for their properties, we aim to secure
a fair deal for tenants and a trouble-free service for landlords.
We use modern marketing techniques that include price
comparisons for similar properties with other agencies in the
area so that you can make a fully informed decision.
Questions 1--5
Look at the five descriptions of rental property agencies, A--E, on
page 40.
For which agency are the following statements true?
Write the correct letter, A--E, in boxes 1--5 on your answer sheet.
1 The agency expects customers to provide letters of
recommendation.
2 The agency provides certain information on properties held by its
competitors.
3 The agency began business in its present location.
4 Employees have specific roles at the agency.
5 The agency carefully chooses the property owners that it works
with.