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Order-to-Cash and Claims Process Overview

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Rocky Gaming
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3 views3 pages

Order-to-Cash and Claims Process Overview

Uploaded by

Rocky Gaming
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Order-to-Cash (Fulfilment) Process

Loan Application

A loan application is approved if it passes two checks: i) the Applicant’s credit history check, done by a
Financial Officer, and ii) the Applicant’s loan risk assessment, done by a Risk Assessor. Once both checks
have been performed, a Loan Officer can assess the Applicant’s eligibility. If the Applicant is not eligible,
the application is rejected, otherwise it is approved.

Camunda Output for Loan Use Case (As-Is)


Insurance Claim Handling

The motor claim handling process starts when a customer submits a claim with the relevant
documentation. The notification department at the car insurer checks the documents upon completeness
and registers the claim. Next, the handling department picks up the claim and checks the insurance. Then,
an assessment is performed. If the assessment is positive, a garage is phoned to authorize the repairs, and
the payment is scheduled (in this order). Otherwise, the claim is rejected. In any case (whether the
outcome is positive or negative), a letter is sent to the customer and the process is considered to be
complete.

Camunda Output for Car Insurance Use Case (As-Is)

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