Radhika D (23/10/2024, 16:44:00): Thank you for contacting Dell Technologies.
My
name is Radhika. While I am checking the details, let me also inform you that your
chat has landed to paid support queue.
Radhika D (23/10/2024, 16:44:33): Kindly confirm, are we referring to the LAT3420
system with the Service Tag: B3MP4B3
Dhruv (23/10/2024, 16:44:55): I'm the same guy
Dhruv (23/10/2024, 16:45:07): you talked to about half an hour ago
Radhika D (23/10/2024, 16:45:24): Have you run the diagnostics ?
Dhruv (23/10/2024, 16:45:31): I have
Dhruv (23/10/2024, 16:45:50): I've took a picture of it on my phone
Radhika D (23/10/2024, 16:46:05): Alright
Radhika D (23/10/2024, 16:49:11): You can share the screenshot .
Dhruv (23/10/2024, 16:49:36): ok
Radhika D (23/10/2024, 16:49:54): Sure
Radhika D (23/10/2024, 16:50:24): Have you checked in bios ?
Dhruv (23/10/2024, 16:50:29): yup
Dhruv (23/10/2024, 16:50:38): the thing where you told me to tap F12
Radhika D (23/10/2024, 16:51:04): Yes there is one more which is F2 for bios , were
you able to check this ?
Dhruv (23/10/2024, 16:51:59): Uh one more thing to mention, whenever I startup the
laptop the same error comes and gives me the option to continue on
Dhruv (23/10/2024, 16:52:05): And I have
Dhruv (23/10/2024, 16:52:08): in BIOS
Dhruv (23/10/2024, 16:52:14): Same thing happened
Radhika D (23/10/2024, 16:52:57): Is the port which you connect the charger has
loose connection or do you have to wiggle the charger ?
Dhruv (23/10/2024, 16:53:11): I am pretty sure it's nice and snug
Radhika D (23/10/2024, 16:54:06): It seems the issue is with the ac adapter as its
not getting detected .
Dhruv (23/10/2024, 16:54:21): oh, so do I need to replace it
Radhika D (23/10/2024, 16:54:25): May I know the status of the charger on the
Bios ?
Dhruv (23/10/2024, 16:55:07): it says that it's plugged in but not charging
Dhruv (23/10/2024, 16:55:11): in dell power manager
Dhruv (23/10/2024, 16:55:18): may I send you the screenshot?
Radhika D (23/10/2024, 16:55:37): Sure
Dhruv (23/10/2024, 16:56:31): I charged it with a third party charger for a while
so it has some battery for now
Radhika D (23/10/2024, 16:57:56): Did you check with the alternate charger and is
that working fine ?
Dhruv (23/10/2024, 16:58:12): it is working as normal
Radhika D (23/10/2024, 16:58:52): Ok, in that case we need to replace the AC
adapter .
Dhruv (23/10/2024, 16:59:28): ok, so I will need an official one so could you
please send me some websites I could see if they have in stock
Radhika D (23/10/2024, 16:59:35): Is this system for personal or commercial use ?
Radhika D (23/10/2024, 16:59:46): We provide the original charger .
Radhika D (23/10/2024, 17:00:30): I do not intend to rush you. I am just checking
if we are still connected.
Dhruv (23/10/2024, 17:01:06): We originally bought it for commercial use but now
it's for personal use
Radhika D (23/10/2024, 17:01:40): Yes we provide the same
Radhika D (23/10/2024, 17:01:51): I will share the quotation for the same
Dhruv (23/10/2024, 17:02:18): so do I have to replace the whole thing?
Dhruv (23/10/2024, 17:02:34): or only the cable that connects to the plug
Radhika D (23/10/2024, 17:02:39): Yes that is correct
Dhruv (23/10/2024, 17:02:42): like the 3 pin one
Dhruv (23/10/2024, 17:02:45): ok
Dhruv (23/10/2024, 17:02:52): please send me a link or so
Radhika D (23/10/2024, 17:03:35): Yes its the same charger we will be sending
Radhika D (23/10/2024, 17:03:55): Kindly fill and share the details so that we can
share the link .
Dhruv (23/10/2024, 17:04:04): ok
Radhika D (23/10/2024, 17:04:08): Would there be anything else besides this that
you'd require assistance with?
Dhruv (23/10/2024, 17:04:15): No.
Radhika D (23/10/2024, 17:04:37): I hope you received the email
Radhika D (23/10/2024, 17:05:00): Thank you for contacting Dell Technologies. I
hope you have a lovely day ahead! 😊
Dhruv (23/10/2024, 17:05:23): can we use GSTIN
Dhruv (23/10/2024, 17:05:27): on this purchas
Radhika D (23/10/2024, 17:05:53): Yes you can , we will generate invoice with GST
Radhika D (23/10/2024, 17:06:31): Would there be anything else besides this that
you'd require assistance with?
Radhika D (23/10/2024, 17:07:54): Thank you for contacting Dell Technologies. I
hope you have a lovely day ahead! 😊