Implementation and Change Management
By Genpact
Questions and Answers
Why is Change Management indispensable in the realm of process improvement?
Ans: It ensures that process improvement aligns with organizational goals.
Communication plan covers:
Ans: All of the above
What does ARMI stand for in the context of DMAIC CAP Tools?
Ans : Approver, resource, member, Interested Party
What is one key component of a Communication Plan?
Ans : Identification of communication objectives, stakeholders, and channels
What is Change Management's role in achieving sustainable change?
Ans : Addressing the human side of change and ensuring long-term sustainability
What is the primary purpose of Change Management?
Ans: To guide individuals, teams and organizations through transformation.
Which phase of the DMAIC process does the ARMI tool typically initiate in?
Ans: Define
In Business Process Reengineering (BPR), change isn't just about implementing
new processes. What does Change Management help with?
Ans : Ensuring the employees embrace and adopt the change
What are the key elements of Change Management?
Ans: Clear Objective, stakeholder engagement and a systematic approach.
Who are considered stakeholders in a DMAIC project?
Ans: any person or group who can impact or be impacted by the project.
What does Change Management do to mitigate resistance to changes?
Ans: It addresses the resistances and prevents the organization from drifting of course.
What does Change Management involve?
Ans : Planning, executing and sustaining changes while minimizing resistance
Why is a Communication Plan important in the DMAIC process?
To define how, when and what information is shared with stake holders.
A ‘Project Plan’ is a document that displays project activities along with timeline,
which helps in guiding the control and execution of the project.
True
When should you typically develop a Communication Plan in DMAIC?
In the define phase
What is the primary goal of Stakeholder Analysis in the DMAIC process?
To assess and prioritize the interest and involvements of relevant stakeholders
What is a tangible benefit of effective Change Management?
Reduced resistance to change
In the context of ARMI, what does 'Member”' refer to?
The individuals or teams responsible for implementing the improvement actions
How does Change Management contribute to faster implementation?
By paving a quicker path for process improvements