Continuing
Education
User Guide
The Cisco Continuing Education Program offers
Associate, Specialist, Professional and Expert level
Cisco certification holders flexible options to recertify
by completing a variety of pre-approved eligible activities.
Use the Continuing Education portal to view a catalog
of eligible activities/trainings and submit claims for
Continuing Education (CE) credits.
Get started.
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Log in to the CE Portal at [Link] and accept the terms and conditions.
You must be actively certified, and your [Link] ID(s) must be associated with your certification profile
(CSCO ID/number) to log in.
• If you complete CE activities under various email addresses (for example; work vs. personal), ensure
each is registered on [Link], and open a support ticket to have your additional [Link] ID(s)
added to your profile in the Certification Tracking System.
• FAQ: Continuing Education & [Link] accounts
Approved Earn credits Recertification
activities
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My Dashboard
On the CE dashboard,
you can find important
announcements
See your certification
summary in the
Certification table
View your CE claim
history in the
My Item(s) table
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Item Catalog
On this page, view the items that are eligible for CE credits
and their corresponding credit value. Filter option available.
Item Types:
• Instructor-led Training (ILT)—in-person or virtual (vILT)
training delivered by an external authorized Learning Partner.
• Cisco Direct Delivery—digital/self-paced e-learning completed
from Cisco Digital Learning (CDL), or specialized instructor-led
workshops delivered by groups within Cisco.
• Cisco U. Learning Path—Eligible learning paths completed
through Cisco U.
• Activity—Primarily used for item authoring by SMEs working
directly with EPM. May also be used for special offerings that
do not fall into any other item type.
• Cisco Live Training—Eligible technical sessions listed on CE
program public site, consistent across events. [Link]
account used to register for Cisco Live, must be associated
with certification profile (CSCO) to earn credits.
• Derivative Works— Custom ILT courses using partial
Cisco content, developed by authorized learning partners,
approved as a DW, and eligible for CE credits.
• Automation Bootcamp—Intensive hands-on immersive
training experience in various Cisco automation technologies.
Important to note:
• Networking Academy Training—courses delivered Through efforts to improve candidate experience, the Item Catalog is constantly being
through Networking Academy. updated and refined. Some Item Type icons may not appear, and item categories may
change. These elements do not impact your ability to claim credits.
• DevNet—training courses delivered through DevNet.
If a training is eligible for CE credits, it is eligible regardless of delivery modality. There may
be a delay in an item being listed or removed in our catalog for a specific training, version,
or delivery option. We appreciate your patience.
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Complete Eligible Activities
• When registering for a course, ensure it is an
authorized delivery.
• CE credits will not be granted for gray-market
deliveries because Cisco cannot validate completion
or attest to the accuracy of content being delivered.
• Good resources for finding authorized deliveries
include:
- Cisco Learning Locator
- Cisco Learning Network Store
- Cisco U.
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Submit Items
CE credits are now automatically awarded for most
eligible activities.
• To automatically earn credits (where applicable), ensure the
[Link] account you are using to complete the training is
mapped to your CSCO profile.
• CE credits for most items will be automatically awarded within
48 hours of completion.
• There are a number of scenarios where a manual claim
submission may still be necessary. For example:
- The item isn’t included in our automation yet
- The activity was completed from a [Link] account that
wasn’t associated with an active certification profile
- You have not logged in to the CE portal and accepted the CE
user agreement (this will result in a denied claim appearing in
your claims table that you will see once you do log in. You must
manually submit a claim to receive your credits)
- The activity was completed prior to Nov. 28, 2023
(when automation went live)
- The Learning Partner that delivered your training has not
marked your completion in the appropriate system (CLNSpace)
- Something failed, it happens
When in doubt, you can always manually submit a claim to ensure you
receive your credits. When manually submitting a claim, remember:
• Claims must be submitted within 365 days of completion
• Claims must be submitted from the [Link] account used to
complete the eligible activity
The next page provides instructions to help you manually
submit a claim.
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Submit Items
You must know the following details regarding the
activity you completed:
• Item Name & Version—starting point for all claims, start
typing training name or acronym and options will populate.
- Be sure to select the correct item name and version.
Hitting ‘Enter’ selects first value in populated list
of options.
- For ILT courses, select the version that your student kit
access code was originally issued against, regardless
of the version listed on your certificate of completion or
whether updated training materials/versions have been
made available to you.
• Item Type—options presented will depend on the item name
selected, see pg. 3.
• Item Provider—options presented will depend on the item
type selected.
- When submitting an ILT claim, consult your Learning
Provider to determine which site name you should select.
• Start Date & Completion Date—must match training record
• Certificate of Completion—only required to submit for
‘Cisco Direct Delivery’ item type, see pg. 3.
• Certificate ID—located in bottom right corner of ELT
completion certificates, beginning with ‘CDLL-’.
This is used to auto-validate ELT (digital/e-learning)
claims. If your certificate of completion does not contain
a certificate ID you may leave this field blank.
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View submitted claims
on your dashboard
• Automated CE credits timeline:
- Credits for digital/online e-learning, or Cisco U.
Learning Path, should be awarded instantly upon
completion, but may take up to 48 hours. If you do
not receive your credits within 48 hours of completion,
please manually submit a claim.
- Credits for Instructor-led training are awarded as soon
as your Learning Partner marks your completion in the
appropriate system. We’ve asked our Learning Partners
to indicate course completion within 2 business days of
the end of the class. If you do not receive your credits
within 2 business days of completion, please manually
submit a claim.
- CE credits for eligible Cisco Live technical
sessions will be automatically awarded within
2 business days following the conclusion of the
event. Credits for Capture-the-flag activities
completed at a Cisco Live event will be awarded
at the end of each day of the conference.
• Manually submitted claim approval times:
- While most Continuing Education claims are validated
within seven days of submission, it can take up to 30
days for a claim to be validated.
- Please only open a support case if your claim has been
pending for more than 30 days. Credits for valid claims
will retroactively apply towards your recertification based
on completion date, not submission or approval date.
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View submitted claims
on your dashboard
Claim statuses:
• In Progress—occasionally automated claims may fall
into this status for a variety of reasons. Please wait five
business days for the claim to show ‘Earned’. If the
claim is still “in progress” after five business days,
please open a support case.
• Earned—claim has been validated and credits are applied
towards your recertification progress based on the activity
completion date. Credits are valid for 3 years.
• Pending—claim is pending validation by provider.
• Denied—claim could not be validated. There are several
reasons why a claim may be denied; from inadequate
completion, unexpected behavior, mismatched credentials,
or CE policy enforcement. Hover over the icon for details or
contact your provider for an explanation.
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Track your recertification progress
CE credits are applied (redeemed) automatically
towards recertification.
• Recertification is based on activity completion date, not claim
submission date.
• Candidates should check the Certification Tracking System
or CCIE Tracker regularly to monitor their accumulated CE
credits and recertification progress, not the CE portal.
View CE items:
1. From the Certification Tracking System left panel, click
Testing History > Continuing Education. This will display a
list of activities and earned CE credits. By default only 25
items are shown per page.
2. Please open a support case if any activities showing
‘Earned’ in the CE portal are missing in this list.
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Track your recertification progress
For Associate, Specialist, and Professional
certifications:
1. From the Certification Tracking System left panel,
click Certifications > Continuing Education Progress.
This will show your current recertification progress
based on using CE only. (Does not account for
exam + CE recertification options).
2. Click the Certification name that you wish to review. Current
progress is shown by default. Click ‘History’ to see how CE
credits applied towards previous recertifications.
Hint: For a streamlined
3. Hover over the information icons to see a breakdown view, collapse the logic
of credits applied. tree by clicking each
folder icon
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Track your recertification progress
For Expert certifications:
1. Once logged in to the CCIE Tracker, hover over
the icons to see credits previously applied to prior
recertification cycle (top) and the remaining credits
applying toward your current recertification cycle (bottom).
2. The Tracker updates dynamically. View the bulleted list to
show remaining requirements you can satisfy.
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Recertify
Certified individuals have various options to recertify depending on
the credentials held. All certification levels have a three-year rolling
recertification period. Recertification occurs automatically and new
expiration is three years from the date that criteria is satisfied.
Associate & Specialist Certifications can recertify by:
• Exam only
• CE credits only
Professional & Expert Certifications can recertify by:
• Exam(s) only
• CE credits only
• CE credits + Exam(s)
All lower-level certifications are automatically recertified More information
by earning, or recertifying, a higher-level certification. (i.e.;
Specialist recertifies Associate, Professional recertifies For more information on the Cisco
Specialist and Associate, and Expert recertifies Professional, Continuing Education Program,
Specialist, and Associate level certifications). visit us online.
Entry level certifications are not eligible for CE credits.
For questions or help resolving
* CCST certifications are valid for lifetime and will not have an issues open a case here.
expiration date. Therefore these certifications will not require
recertification.
** CCT Collaboration, Data Center, or R&S cannot be recertified
with CE credits, but will recertify if credits are used to recertify a
higher certification.
Please visit our Recertification page for a complete list of available
recertification paths. ©2024 Cisco and/or its affiliates. All rights reserved. Cisco and the Cisco logo are trademarks or registered
trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go
to this URL: [Link] Third-party trademarks mentioned are the property of their
respective owners. The use of the word partner does not imply a partnership relationship between Cisco and
any other company. (1110R) DEC24CS6224 05/24
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