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Reactive Ticket Process Flow Guide

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jasperzeus crisostomo
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5 views2 pages

Reactive Ticket Process Flow Guide

Uploaded by

jasperzeus crisostomo
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

REACTIVE TICKET PROCESS FLOW RESPONSIBLE REMARKS

Job Order for Request

Raise Ticket PMI/ISS Log in to FMS


(Facility Management System)

Assessment of Reactive Work ISS Make actual surveys


together with the
requestor for better
alignment and
assessments.

Is it within Y
baseline?

Create Above Base Quotation ISS

Email will be sent to


Request automatic on Hold the approver assigned
(Facilities Management System) by ISS (usually the
requestor).

ABQ for Approval PMI

N Has the ABQ


been
Approved?

A
A

Assign Resources ISS/PMI


ISS to provide labor
resources

Assign Schedule ISS/PMI PMI to provide


materials / area
availability

N
Are resources
available?

Y
Proceed to activity proper ISS
ISS to provide labor
resources

PMI to provide
materials / area
N availability
Activity
Finished?

Validate Activity completion ISS/PM ISS Validation request


to PMI thru:
1. Email (approval
reply)
Or
Does the 2. Print out (for
N
activity pass signature)
the
validation?

Y
Close the ticket ISS
(Facility Management System)

Job Order Done

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