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Consumer Perception and Behavior Insights

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0% found this document useful (0 votes)
23 views20 pages

Consumer Perception and Behavior Insights

Uploaded by

orak0313
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

THEORIES

Utility...A particular theory of value aimed at explaining consumer choice.

Works very well to explain certain things, such as situations like


‘diminishing marginal utility’.

Constitutes the fundament of ‘mainstream’ economy and consumer


choice research.

Behavioural economics traditionally assumed that people are, (x-bar/high-


n), rational.

Rationality assumes optimal choice making.

Simon nuanced this assumption...

Introducing the concept of

‘bounded rationality’

Rather than thinking of consumer choices as ‘optimizing’, Simon


suggests that they should be thought of as aiming towards ‘satisficing’.
An Inquiry Into the Nature and Causes of the
Wealth of Nations
The Theory of Moral Sentiments

“It is not from the benevolence of the butcher,


the brewer, or the baker that we expect our
dinner, but from their regard to their own
interest.”
– Adam Smith, The Wealth of Nations
It seems that lack (manque) does drive desire (désir) but fulfilling a lack
does nothing to quell desire, rather, it simply redirects it.
The role of the marketer thus becomes, not to help consumers meet
“needs” but to direct “desire” towards new objects.

Human beings derive “enjoyment” (joissance) from following their desires,


but here enjoyment does not have to be a positive or enjoyable thing.

This alternative understanding provides a wealth of explanatory power,


negotiating the borders of belief/disbelief, action/inaction and many other
factors that are central in marketing.

...Lacan assigns meaning to many terms that are central to his work that
differ somewhat from their dictionary definition.

CONSUMER BEHAVIOUR:

“Do not spoil what you have by desiring what you have not;
remember that what you now have was once among the things you only
hoped for.” - Epicurus

“Demand: (noun) willingness and ability to purchase a commodity or


service...[]

[]...Demand: (verb) to call for something in an authoritative way” -


Merriam Webster
Let’s review some basic concepts of the microeconomics approach to
demand:

The higher the price of a good, the less people will buy of it... and
vice versa.

Demand is not linear, but the utility derived from a good decrease
along with the quantity consumed.

The demand for a specific good might be more or less sensitive to


price.

Demand for a good interacts with the price of other goods that
can act as substitutes for that good.

Neo-classical economics operates under a set of assumptions to reduce the complexity of


what goes on in the world:

 Consumers are rational agents seeking to maximize utility and can accurately assign
value to goods.
 Consumers act independently based on full and relevant information.
 Firms are rational agents seeking to maximize profits.
“I believe that the assumptions of neo-classical economics are accurate

representations of how the world actually works” – No one.

PERCEPTIONS AND SYMBOLISM:

Perception is the process by which physical sensations such as sights, sounds, and
smells are selected, organised, and interpreted. The eventual interpretation of the
stimulus allows it to be assigned meaning.

Perceptual Process:

What are Schemas?

 A schema is a network of associations with a product, brand, shop or another


object

 i.e. images, characteristics, functions, values & feelings

 Schemas that influence the perception of incoming information are


called‘frames’ or observational schema

 A frame is a window or filter in the mind

Selective and Transformed Perception

 Schemas facilitate information processing (the intake, storage in memory,


recognition & recall of information)
 Marketing communications aim at developing positive schema about brands &
company names
Perceptual Selection

 Consumers are often in a state of sensory overload, exposed to too much


information and are unable or unwilling to process all of the information at
their disposal.
 Perceptual selectivity occurs when people attend to only a small portion of the
stimuli that they are exposed to.

PERCEPTUAL SELECTION AND CONSUMER BEHAVIOUR:

Exposure

 Consumers will often concentrate on certain stimuli, ignore some


messages while being unaware of others
 Selective exposure i.e. filtering perceptions based on past
experiences.
 Perceptual vigilance – we become aware of stimuli that relate to our
current needs •
 Adaptation – consumers become adapted to certain information
when exposed to them repeatedly

Attention

represents the degree to which focus is on a particular stimuli

Countering advertising clutter – dominating the advertising space to


address the sensory overload from competitors

Creating contrast - Creating unpredictable clutter, something radically


different from what competitors are doing

PERCEPTUAL PRINCIPLES FOR ORGANISING STIMULI:

People derive meaning from the totality of a set of stimuli rather than from any one
individual stimuli.
GESTALT PRINCIPLES OF CLOSURE

Consumers tend to perceive an incomplete picture as complete, filling in the blanks based on
previous experience.

GESTALT PRINCIPLES OF SIMILARITY

Principle of similarity – consumers tend to group together objects that share similar physical
characteristics.

GESTALT PRINCIPLES OF FIGURE GROUND

Figure ground principle – explains where one part of the stimulus dominates while others
recede into the background.

SYMBOLISM AND CONSUMER RITUALS

Common questions

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In behavioral economics, 'satisficing' suggests a more realistic approach to consumer decision-making than 'optimizing', highlighting the practicalities of human behavior amidst constraints. While 'optimizing' assumes that consumers make decisions that yield the highest utility, often based on perfect information and calculation, 'satisficing' recognizes that consumers often settle for a choice that meets acceptable thresholds of satisfaction. This shift acknowledges the limitations in consumers' processing capability, information accessibility, and the inclination to economize on decision-making efforts, thus allowing for a more nuanced understanding of actual consumer behavior .

Neo-classical economics assumes that consumers act as fully rational agents who seek to maximize utility and have access to complete, relevant information. It presumes precise value assignment to goods and independent decision-making aimed at utility maximization. In contrast, behavioral economics challenges these assumptions, considering factors such as bounded rationality. It suggests that decision-making is often influenced by cognitive biases, limited information, and emotional and social factors. Behavioral economics recognizes satisficing behavior, where consumers make 'good enough' choices rather than strictly optimal ones, reflecting more realistic consumer behavior over idealized rationality .

Schemas play a crucial role in the perception process by facilitating the way consumers interpret, organize, and retain information related to brands. A schema acts as a network of associations linked to a product, brand, or store, encompassing images, characteristics, functions, values, and feelings. These associative networks shape both immediate consumer perception and longer-term brand attitudes. By influencing how incoming information is framed, schemas can bias the perception of a brand positively or negatively, affecting purchase decisions and brand loyalty. Marketing efforts aim to develop favorable schemas to enhance consumer response .

Simon's concept of 'bounded rationality' implies that marketers need to design strategies that accommodate the real-world limitations consumers face in decision-making. Understanding that consumers often aim for 'satisficing' rather than optimal choices, marketers should simplify decision processes, provide clear and straightforward product information, and reduce choice overload. Marketing messages should address common heuristics consumers use to simplify choices and should emphasize trust, ease of use, and intuitive benefits, aligning product offerings with practical consumer experiences and perceived utility .

The principle of diminishing marginal utility states that as consumers consume more units of a good, the additional satisfaction (marginal utility) gained from consuming each additional unit decreases. This principle affects consumer demand and purchasing behavior, as consumers are less willing to pay the same price for additional units of the same good. It leads to downward-sloping demand curves, as consumers require lower prices to justify the purchase of more units. This principle also influences pricing strategies and promotional tactics, such as bulk discounts designed to encourage larger purchases by offsetting lower marginal utility with lower per-unit costs .

It is argued that marketers should focus on directing consumer desires rather than satisfying needs because desires are more dynamic and less easily fulfilled than needs. After a need is met, it no longer drives consumer behavior, but unfulfilled desire tends to persist or shift to new objects, sustaining consumer engagement. Marketers, therefore, aim to channel desires toward new targets, creating perpetual demand for their products. This perspective is supported by the idea that fulfilling a lack redirects rather than quenches desire, positioning desire management as a central role in marketing .

Gestalt principles like closure and figure-ground influence marketing strategies by shaping consumer perception. The principle of closure allows consumers to perceive an incomplete picture as complete, enabling marketers to design advertisements or logos that encourage consumers to mentally fill in missing elements, thereby engaging them more deeply. The figure-ground principle emphasizes the role of a dominant element within a visual field, helping marketers highlight the most critical part of a message while relegating less important elements to the background. These principles help in organizing stimuli in a way that increases viewer engagement and retention of information .

Perception influences consumer behavior through the process in which physical sensations such as sights, sounds, and smells are selected, organized, and interpreted, allowing stimuli to be assigned meaning. Schemas, which are networks of associations linked to products or brands, shape how this information is processed and retained, affecting consumer attitudes and behaviors. Perceptual selection, where consumers focus on a small portion of the stimuli they encounter, further directs their behavior. Exposure, attention, perceptual vigilance, and adaptation are key factors that mediate this process by filtering experiences based on current needs or past encounters .

The concept of 'bounded rationality', introduced by Simon, changes the traditional assumptions of rational consumer choice by suggesting that consumer decisions are not always optimal. Traditional economic theory, grounded in the idea of 'mainstream' economy, assumes that consumers make rational decisions aimed at maximizing utility, implying that they have complete and relevant information. In contrast, 'bounded rationality' posits that consumers aim for 'satisficing', meaning they make decisions that are good enough rather than optimal, due to limitations in information, cognitive capacity, and time .

Principles of perceptual selection, including selective exposure and perceptual vigilance, significantly affect consumer engagement in marketing by filtering the stimuli that consumers attend to. Selective exposure means that consumers focus on stimuli that are relevant to their experiences, needs, or interests, often ignoring messages that don't align with these criteria. Perceptual vigilance makes consumers more aware of stimuli that relate directly to their current needs. Marketers can enhance consumer engagement by aligning their messages with the interests and needs of targeted consumers, thus overcoming sensory overload and capturing attention .

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