British Airways (05/09/2024, 04:12:49): Hi, I'm the British Airways Virtual
Assistant. I'm able to help with baggage, check-in, claims and other queries.
British Airways (05/09/2024, 04:12:51): If you're wondering about the upcoming
Executive Club Tier Point collection changes, have a look at |URL|our FAQs|
[Link]
changes?source=chat-tp||.
British Airways (05/09/2024, 04:12:54): I can't take payments over live chat, so
please call us if your change might require a payment.
British Airways (05/09/2024, 04:12:57): If at any point you can't see the messages
in this chat anymore, refresh the page and they'll reappear.
British Airways (05/09/2024, 04:12:59): What can I help you with today?
omolara (05/09/2024, 04:13:19): I need to know where my bags are
British Airways (05/09/2024, 04:13:23): Sorry, I'm having trouble understanding. Is
your question about one of the following topics?
Select for more help.
British Airways (05/09/2024, 04:13:26): Menu Options:
Flight bookings
COVID-19 and travel
Check-in, API, Visas and passports
Holiday bookings
Medical and disability assistance
Baggage, Seating, Food and Drink
Airport and Lounges
Vouchers
Avios bookings and the Executive Club
Other
omolara (05/09/2024, 04:13:34): Other
British Airways (05/09/2024, 04:13:39): I'm so sorry I couldn't help you today
British Airways (05/09/2024, 04:13:42): I'll pass you over to our live chat team
who will be able to help. Thank you for your patience.
British Airways (05/09/2024, 04:13:44): Ok. Just to let you know, we'll only be
able to help with your booking if your name is on it or if you've been authorised
to book on someone else's behalf.
British Airways (05/09/2024, 04:13:47): I just need to ask you a few questions to
confirm your identity, and then I'll be able to help with your booking.
British Airways (05/09/2024, 04:13:49): What is your Executive Club number? Skip if
you do not have an Executive Club number.
British Airways (05/09/2024, 04:13:52): Button Selections:
Skip
omolara (05/09/2024, 04:14:14): 26531889
British Airways (05/09/2024, 04:14:18): What's the first line of the address listed
on your Executive Club account? For example, 4 Privet Street
omolara (05/09/2024, 04:14:30): 13 Alade close
British Airways (05/09/2024, 04:14:33): Thanks. What's the postcode or zip code
listed on your Executive Club account? For example, E1 1AB or 11201
omolara (05/09/2024, 04:14:40): 23401
British Airways (05/09/2024, 04:14:44): Ok omolara, I'm going to put you through to
our customer service team who'll be able to help. They might need to ask you a few
more questions to confirm your identity.
Anam (05/09/2024, 04:25:36): Welcome to British Airways, you are through to Anam, I
am going through your Chatbot conversation up to this point and will be with you
shortly
Anam (05/09/2024, 04:25:42): I am sorry about the waiting time due to high chat
volume. I'll try to resolve your query as soon as possible.
omolara (05/09/2024, 04:25:43): Hello
Anam (05/09/2024, 04:25:46): Hope you are doing well today.
Would it be fine if I address you by your first name?
omolara (05/09/2024, 04:25:53): Yes
omolara (05/09/2024, 04:26:09): Pls where are my bags?
Anam (05/09/2024, 04:26:17): Thank you Omolara, I see your chat is regarding to
know bags status, I will help you.
omolara (05/09/2024, 04:26:24): Yes
Anam (05/09/2024, 04:26:28): May I know the bag file number?
Anam (05/09/2024, 04:26:44): Or at which airport it was delayed?
omolara (05/09/2024, 04:26:47): A one hour flight from Hamburg to london with 2 big
bags
omolara (05/09/2024, 04:27:03): And till now I haven’t gotten my bags
omolara (05/09/2024, 04:27:50): The bags need to be in Atlanta with me before the
end of day tomorrow
Anam (05/09/2024, 04:29:20): I am sorry for delay in bags.
Anam (05/09/2024, 04:29:32): May I know if you have reported the issue at airport?
omolara (05/09/2024, 04:29:38): Hi.. this isn’t a delay
omolara (05/09/2024, 04:29:54): When I track it it says my bags haven’t be located
omolara (05/09/2024, 04:30:01): Yes I have
omolara (05/09/2024, 04:30:14): And until now my bags can’t be located
omolara (05/09/2024, 04:30:37): I have too many important things in those bags that
have to be in Atlanta with me
omolara (05/09/2024, 04:30:53): I can’t afford for them to be missing
omolara (05/09/2024, 04:32:14): It was a very short flight, and quite early
Anam (05/09/2024, 04:32:27): Yes, I can totally understand your disappointment
here.
Anam (05/09/2024, 04:32:41): May I know from which number you are tracking the
bags?
omolara (05/09/2024, 04:33:07): LHRBA50457
omolara (05/09/2024, 04:35:02): I have no clothes with me, no money to buy new
clothes until my bags are found, no cards to use to get money cos they are all in
my bag
omolara (05/09/2024, 04:35:33): Iam in a hotel with nothing on me
omolara (05/09/2024, 04:35:42): This isn’t right!
Anam (05/09/2024, 04:36:19): Yes, I can totally understand you point here,
Anam (05/09/2024, 04:37:01): Till the time your bags are not with you, please open
the claim, and get the reimbursement for the basic requirement for day to day life.
Anam (05/09/2024, 04:37:08): Team will get back to you via email.
Anam (05/09/2024, 04:37:18):
[Link]
service-portal
Anam (05/09/2024, 04:37:38): You can keep the receipts and claim it by filling
above form.
omolara (05/09/2024, 04:37:44): How do I get the reimbursement?
omolara (05/09/2024, 04:38:10): But I also need to know where are the bags? Have
they bin located?
omolara (05/09/2024, 04:38:57): The most important to me right now is the location
of my bags
Anam (05/09/2024, 04:39:13): Yes, I am checking, please stay connected.
omolara (05/09/2024, 04:39:18): Ok
Anam (05/09/2024, 04:39:40): You can fill above form to get the reimbursement,
Omolara.
omolara (05/09/2024, 04:40:11): Ok
omolara (05/09/2024, 04:40:28): Still waiting on the exact location of my bags
Anam (05/09/2024, 04:42:14): Sure, please allow me 2-3 minutes check.
omolara (05/09/2024, 04:42:27): Ok, Iam waiting
omolara (05/09/2024, 04:45:07): Still here
Anam (05/09/2024, 04:45:30): Thank you for staying online, I have checked and see
that bag was reported on 04th SEP and dedicated baggage team is still searching the
bag.
Anam (05/09/2024, 04:45:34): Tn this case I would recommend you kindly wait for 48-
72 hours and once bags will be found team will sent for delivery tom you and email
will be sent, Omolara.
Anam (05/09/2024, 04:45:57): Rest be assured your bags will be found by dedicated
baggage team and sent to you.
omolara (05/09/2024, 04:46:01): Mmmmmm
omolara (05/09/2024, 04:46:14): Iam in Atlanta for only 8 days
Anam (05/09/2024, 04:46:15): Kindly wait for given time frame.
omolara (05/09/2024, 04:46:20): Ok
omolara (05/09/2024, 04:46:34): The bags need to be here before I leave
omolara (05/09/2024, 04:46:53): It’s a problem if the are not here before I leave
Anam (05/09/2024, 04:47:07): Sure, thank you for sharing, if in case you did not
hear any update on bags before that please let us know and we will check for you.
omolara (05/09/2024, 04:47:10): It’s almost 48 hours
omolara (05/09/2024, 04:47:19): So will wait like u adviced