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Cisco 7942, 7962 IP Phone Manual

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Contents
1 Buttons & Indicators
2 Phone Screen Features
3 Understanding Line and Call Icons
4 ACCESSING ONLINE HELP
5 HANDSET, SPEAKERPHONE AND HEADSET
VOLUME
6 ADJUSTING THE RINGER VOLUME
7 CHANGING THE RINGER SOUND
8 CHANGING THE LCD CONTRAST
9 PLACING A PHONE CALL
10 ANSWERING CALLS
11 ENDING A CALL
12 MUTING A CALL
13 PLACING A CALL ON HOLD
14 PARKING A CALL
15 TRANSFERRING A CALL
16 TRANSFERRING A CALL DIRECTLY TO VOICE
MAIL
17 IMMEDIATE DIVERT (Send a call to your voice
mailbox)
18 MAKING A CONFERENCE CALL (6 parties max to
a conference call)
19 CALL PICKUP
20 LAST NUMBER REDIAL
21 CALL FORWARD ALL
22 USING CALL LOGS AND DIRECTORIES
23 USING YOUR PERSONAL DIRECTORY
24 CORPORATE DIRECTORY
25 USING CORPORATE DIRECTORY ON YOUR
PHONE
26 SPEED DIALING
Buttons & Indicators
7942G

7962G
 Depending on configuration, programmable buttons provide access
to:

Phone lines (line buttons)

Speed-dial numbers (speed-dial buttons)

The buttons illuminate to indicate phone line status:
Green, steady – Active call on this line (off-hook)
Green, blinking – Call on hold on this line
Amber, steady – Privacy feature enabled (Default, All Phones
have Privacy)
Amber, blinking – Incoming call ringing on this line
Programmable
1 Red – Shared line, currently in use
buttons
No color – No call activity on this line (on-hook)

2 Phone Screen Shows phone features. See the "Phone Screen Features"
Foot stand
3 Allows you to adjust the angle of the phone base.
button
Messages
4 Typically auto-dials your voice message service
button
Directories Opens/closes the Directories Menu. Use it to access call logs and
5
button Corporate Directory.
Help
6 Activates the Help menu.
button
Settings Opens/closes the Settings menu. Use it to control phone screen
7
button contrast and ring sounds.
Services Opens/closes the Services menu. Provides access to IP Phone
8
button Services

9 Volume button Controls the volume and other settings.

Speaker Toggles the speakerphone on or off. When the speakerphone is

10
button on, the button is lit.
 Mute Toggles the mute feature on or off. When mute is on, the button is
11
button lit.
Headset Toggles the headset on or off. When the headset is on, the button
12
button is lit.
Navigation
Allows you to scroll through menus and highlight items. Use in
13
button conjunction with softkeys to activate highlighted items.

Allows you to dial phone numbers, enter letters, and choose menu
14 Keypad
items.
Softkey Each button activates a softkey option, displayed on your phone
15
buttons screen.
Handset light
16 Indicates an incoming call or new voice message.
strip

Phone Screen Features

This is what your main phone screen might look like with an active call. The following
table provides a basic overview of phone screen features.
 Primary
1 Displays the ten digit telephone number sent for caller id.
phone line
Icons indicate how programmable buttons are setup on your
phone:

Icons for Phone line icon – Corresponds to a phone line and reflects the
programmable call or line state. You might have multiple phone lines. See Quick
2
buttons Reference guide for list of other icons.

Speed-dial number icon – If available, corresponds to a speed-

dial.

Each displays a softkey function. To activate a softkey function,

3 Softkey labels
press the softkey button.
4 Status line Displays audio mode icons, status information, and prompts
Call activity Displays current calls per line, including caller ID, call duration, and
5
area call state for the highlighted line.
6 Phone tab Indicates call activity.

Understanding Line and Call Icons

Your phone displays icons to help you determine the call and line state (whether the call
is on hold, ringing, connected, and so on).

On-hook No call activity on this line. If you are dialing on-hook (pre-dial), the call
line is not in progress until you go off-hook.
Off-hook
You are actively dialing a number or an outgoing call is ringing.
line
Ringing
An incoming call is ringing on one of your lines.
line
Call on You have put this call on hold. (When displayed next to a phone line,
hold this icon indicates that all calls on the line are on hold.)
Remote-
Another phone that shares your line has a connected call.
in-use
Message
New message(s) in your mailbox.
Waiting
Option
Line item has been selected on the phone display.
Selected

ACCESSING ONLINE HELP

1. Press the button, then press any softkey feature or button on the phone to display
 help information for that softkey feature or button. Or, pause for the help menu.

HANDSET, SPEAKERPHONE AND HEADSET VOLUME

1. To increase or decrease the volume of your handset, speaker or headset during a

call or after invoking dial tone, press the up or down (Volume) button. The
Volume button adjusts the volume for the currently active condition (handset,
speaker or headset).

2. To save the setting, press Save softkey.

ADJUSTING THE RINGER VOLUME

1. Press the up or down Volume button while the handset is in the cradle
and the headset and speakerphone buttons are off. Press the Volume (- or +) button
repeatedly until you reach the desired volume level. The new ringer volume is saved
automatically.

CHANGING THE RINGER SOUND

1. Press the Settings button and select, User Preferences, then select [Rings].

2. Navigate to a phone line or default setting, and press [Select].

3. Use the Navigation button to scroll through the ring types; you can press the [Play]
softkey to play a sample of a "highlighted" ring type.

4. When you find a ring type (sound) that you like, press [Select].

5. Press [Cancel] to revert to the previously saved setting, or press [Save].

6. Press [Default] to apply the default ring setting to a selected phone line.

7. Press [Exit] softkey to return to the main phone screen

(Exit softkey may have to be pressed several times to return to the regular phone
screen).

CHANGING THE LCD CONTRAST

1. Press the Settings button and select [User Preferences], then select
[Contrast].

2. If unable to read phone screen, press [Settings] button and then 1,4 on the keypad.

3. Press the Up or Down softkey or the volume button to set the desired
level.

4. Press the [Save] softkey, or press [Cancel] to revert to the previously saved setting.

5. Press the [Exit] softkey to return to the main phone screen.

(Exit softkey may have to be pressed several times to return to the regular phone
 screen).

PLACING A PHONE CALL

1. Pre-dial (dial on-hook, without first getting dial tone). Do one of the following:

a. Enter a phone number. (The Auto-Dial feature might pop up to suggest matching
phone numbers from your Placed Calls Log.)

b. Press the Navigation button to scroll and/or select a phone number from your
Placed Calls log.
Next, press Dial softkey to dial the selected telephone number. Or,

1. Lift the handset to dial the selected telephone number. Or,

2. Press Speaker button or headset button (non-wireless headsets), to dial the

selected telephone number. Or,

3. Press a line button (automatically selects speaker) and dials the selected
telephone number.

2. To place a call using the speaker, press Speaker button or [NewCall] softkey and
dial the number.

3. To place a call using a headset, plug the approved headset (non-wireless headsets)
into the back of the phone base and press headset button before or after dialing
number. If headset button is lit, press [NewCall] to place a call. Press [EndCall]
when finished with call to remain in headset mode.

4. Originating a second call after you have an existing call on the same line. To do so,
simply place the current call on [Hold] (using the soft key) and press [NewCall].

5. Receiving a second call after you have an existing call on the same line:

a. The second call will cause your line to ring once and the softkeys will change
giving you an option to [Answer] or [Divert] the call. If you press [Answer], the
first call will be placed on hold automatically.

b. To switch between calls, press [Hold], then select the line you want, and press
[Resume] for the line you want to talk with.

6. To change from the handset to the speaker, press Speaker button and then hang up
the handset.

7. To change from speaker to handset, lift Handset.

8. The volume and mute controls also adjust volume to the ear piece and mute the
speech path of the headset.

ANSWERING CALLS
1. Lift handset, or press [Answer] softkey, [Speaker] button or [Headset] button.

2. To answer a call when on another line, press the line of the incoming call, or press
[Answer] softkey. The first call is automatically put on hold.

3. Conditions: If you have multiple lines (shared Extension numbers) on your phone,
you will need to press the other line key(s) to answer the ringing line (shared
extension number). Other ringing lines on your set may alter your softkey features
when you are on a call. Press your active line key to be offered softkey features for
the current call (your current call will not be affected).

ENDING A CALL

1. To hang up while using the handset, return the handset to its cradle. Or press
[EndCall].

2. To hang up while using the headset (non-wireless headsets), press the headset
button. If you want to keep headset mode activated (keep the button lit after hanging
up), press [EndCall].

MUTING A CALL

1. To activate mute, press the Mute button. (Off = On = ) Press the Mute
button again to deactivate.
The Mute button will mute the speech path of the headset, handset or speaker.

PLACING A CALL ON HOLD

1. When connected to a call, press the [Hold] softkey. (caller hears custom "music-on-
hold")

2. To remove a call from hold on the current line, make sure that the appropriate call is
highlighted and press [Resume] softkey.

3. Remove a call from hold on a different line. Press a blinking line button (held line). If
there is a single call holding on this line, the call will resume automatically. If there
are multiple calls holding, make sure that the appropriate call is highlighted and
press [Resume]. Note that a held call is indicated by the call-on-hold icon.

PARKING A CALL

1. While on a call, press the more softkey until you see the [Park] softkey.

2. Press the [Park] softkey. The display shows the number where the call is parked.

3. To retrieve the parked call from any phone, lift handset and dial call park number
where call is parked.

TRANSFERRING A CALL
1. During a call, press the [Transfer] softkey. This places the call on consultation hold.
(caller hears custom "music-on-hold")

2. Dial the number you wish to transfer caller to. (Dial directory number or 9 + external
telephone number)

3. When ringing begins, press [Transfer] again, or wait for party to answer, announce
the caller then press [Transfer]. If party refuses call, press [EndCall], then [Resume]
softkey, which returns you back to talk with original caller.

TRANSFERRING A CALL DIRECTLY TO VOICE MAIL

1. During a call, press the [Transfer] softkey. This places the call on consultation hold.

2. Dial the [* + extension number] you wish to transfer caller to.

3. When Voice Mail answers, press [Transfer] softkey and/or hang up.

IMMEDIATE DIVERT (Send a call to your voice mailbox)

1. When receiving an incoming call, press [iDivert].

2. The [iDivert] feature automatically transfers a call (including ring or held call) to your
voice mailbox. Caller will hear your voice message greeting and can leave you a
message.

MAKING A CONFERENCE CALL (6 parties max to a conference call)

1. While on a call, press the [more] softkey, press the [Confrn] softkey. This will place
the first call on hold and you will receive dialtone.

2. Place a call to another number.

3. When the call connects, press [Confrn] again to add this party to the conference.
When call initiator hangs up, no additional parties can be added.

4. To drop a party out of a conference, press [ConfList], highlight the name and press
[Remove]. Only the initiator can remove participants.

CALL PICKUP

To answer a call that is ringing on another extension within your call pickup group.

1. Lift handset, press [PickUp] softkey.

LAST NUMBER REDIAL

1. Lift handset and press [Redial] softkey.

CALL FORWARD ALL

1. Press the [CFwdALL] softkey. You hear two beeps, then dial tone.

2. Enter the 5-digit extension number you wish to forward your calls to. A forwarded
phone icon/arrow appears in the upper-right corner of the LCD , indicating all
calls forwarded.

3. To forward calls directly to voice mail, press [CFwdAll] softkey, then the [Message]
button.

4. To cancel, press the [CFwdALL] softkey.

Note: You can only activate [CFwdALL] for the primary line of the phone.

USING CALL LOGS AND DIRECTORIES

(Call logs contain records of your missed, placed and received calls)

View your Call Logs:

1. Press the (directories) button.

2. Select Missed Calls, Received Calls or Placed Calls. Each stores up to 100
records.

Display Details for a single call record:

1. Press the (directories) button.

2. Select Missed Calls, Received Calls or Placed Calls.

3. Highlight a call record.

4. Press [Details]. Doing so displays information such as called number, calling

number, time of day, and call duration (for placed and received calls only.

Erase a single call record:

1. Press the (directories) button.

2. Select Missed Calls, Received Calls or Placed Calls.

3. Highlight a call record.

4. Press [Delete] softkey.

Erase all call records in a single log:

1. Press the (directories) button.

2. Select Missed Calls, Received Calls or Placed Calls.

3. Highlight a call record.

4. Press [Clear] softkey. (you may need to press the [More] softkey to display [Clear].)

Erase all call records in all logs:

1. Press the (directories) button, then press [Clear]softkey.

USING YOUR PERSONAL DIRECTORY

The Personal Directory feature set contains your Personal Address Book (PAB) and
Fast Dials. This section describes how to use Personal Directory on your phone.

Access Personal Directory (for PAB and Fast Dial codes)

1. Choose > Personal Directory (exact name can vary).

2. Enter your Cisco Unified Communications Manager user ID and PIN, then press
[Submit]. (Note: PSW default: 123456)

Search for a PAB entry

1. Access Personal Directory, then choose Personal Address Book.

2. Enter search criteria and press [Submit].

3. You can choose Previous or Next to move through listings.

4. Highlight the PAB listing that you want and press [Select].

Dial from a PAB entry

1. Search for a listing.

2. Highlight the listing and press [Select].

3. Press [Dial]. (You may need to press the [More] softkey to see Dial.)

4. Enter the participant's phone number.

5. Highlight the number that you want to dial and press [OK].

6. Press [OK] again to dial the number.

CORPORATE DIRECTORY

1. Press the (Directories) button.

2. Use the Navigation button (scroll key) to select [Corporate Directory].

3. Search for the name by entering letters on your keypad and pressing [Search].
4. Select the directory listing and press [Dial] softkey or lift handset.

USING CORPORATE DIRECTORY ON YOUR PHONE

You can use a corporate directory to place calls to coworkers.

Dial from a corporate directory (while not on another call)

1. Choose > Corporate Directory (exact name can vary).

2. User your keypad to enter a full or partial name and press [Search].

3. To dial, select the listing, or scroll to the listing and go off-hook.

Dial from a corporate directory (while on another call)

1. Choose > Corporate Directory (exact name can vary).

2. User your keypad to enter a full or partial name and press [Search].

3. Scroll to a listing and press [Dial].

4. Choose a menu item to handle the original call:

Hold—Puts the first call on hold and dials the second.

Transfer—Transfers the first party to the second and drops you from the call.
(Press Transfer again after dialing to complete the action.)

Conference—Creates a conference call with all parties, including you. (Press

Confrn or Conference again after dialing to complete the action.)

EndCall—Disconnects the first call and dials the second.

SPEED DIALING

Speed dialing allows you to enter an index number (1-99) [AbbrDial], or press a
programmable button.

To Use speed-dial (Programmable Buttons):

1. Set up speed-dial buttons, See "Customizing Your Cisco IP Phone on the Web"

2. To place a call, press (programmed speed-dial button).

To Use Abbreviated Dial (AbbrDial):

1. Set up Abbreviated Dialing codes (1-99). See "Customizing Your Cisco IP Phone
on the Web" user guide.
2. To place a call, dial the abbreviated dialing code and press [AbbrDial] softkey.