Network Operations Engineer/Network Operations Technician
Job Overview:
The Network Operations professional is responsible for the day-to-day operations, maintenance, and
security of an organization's voice & data networks. This includes the monitoring of local area
networks (LANs), wide area networks (WANs), and other networking technologies. Managing carrier-
based issues and supported KPI’s.
Key Responsibilities:
1. Network Monitoring and Troubleshooting:
- Monitor network performance and identify issues proactively.
- Investigate and resolve network problems and collaborate with other tech teams to address
issues promptly.
2. Network Configuration and Maintenance:
- Monitor network devices such as routers, switches, firewalls, and load balancers.
- Support network changes and updates in accordance with change management processes.
4. Performance Optimization:
- Optimize network and carrier performance by analysing and adjusting configurations for
maximum efficiency.
- Recommend and implement improvements to enhance call connection KPI’s, network efficiency
and reliability.
5. Collaboration:
- Work closely with other IT teams, such as system administrators, security professionals, and
application developers, to support cross-functional projects and initiatives.
6. Documentation:
- Maintain accurate and up-to-date documentation of network configurations, processes, and
procedures.
- Create network diagrams and topology maps for reference.
7. Incident Response:
- Participate in incident response activities and contribute to post-incident reviews for continuous
improvement.
- Provide support during network-related emergencies and outages.
Qualifications and Skills:
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Solid understanding of networking protocols, including TCP/IP, DNS, DHCP, and VPN.
- Experience with network monitoring tools.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and collaboration skills.
- Ability to work independently and as part of a team.
- Familiarity with cloud networking technologies is a plus.
Experience:
Typically, candidates for Network Operations roles have 2-5 years of experience in network
administration or a related field.