NARRATIVE PROFILE

Area: Well-developed planning process.

a) Plans prepared in the college or program, e.g., operational plan,
and the University, e.g. long-range development plan.
b) Plan and implementation in place to support quality assurance.
c) The planning process in the department or college.

 Planning Process at DMMMSU

The Don Mariano Marcos Memorial State University (DMMMSU) aligns

its strategic plans with national development goals and the social contract
with the Filipino People. The University Strategic Plan 2019-2024 outlines its
developmental blueprint for six years, emphasizing social development
through education at the post-secondary, higher education, and
postgraduate levels.

Planning Process Overview:

DMMMSU's strategic planning process begins with a commitment to

national priorities. The university's plan supports the Philippine Development
Goals and aims to contribute to the social development of society through
quality education. As a public Higher Education Institution, DMMMSU is
tasked with addressing social, economic, cultural, and ethical issues to
enhance the country's human development, productivity, and global
competitiveness.

To chart its future directions, DMMMSU has focused on improving

university services across its core functions: instruction, research, extension,
production, and governance. The strategic plan aims to enhance quality and
excellence in these areas to meet the challenges of internationalization and
global competitiveness, particularly in preparation for ASEAN integration.

The planning process involved extensive consultations and

collaboration. A series of consultations, planning workshops, and
benchmarking trips were conducted, involving various stakeholders such as
students, faculty, staff, community members, and political leaders. This
inclusive approach ensured that the strategic plan reflects the diverse needs
and aspirations of the university.
 A critical component of the planning process was an institutional self-
assessment. DMMMSU conducted a situational analysis to identify its
strengths, weaknesses, opportunities, and threats (SWOT). This analysis led
to the reformulation of the university’s vision, mission, goals, and core
values, which became the foundation of the six-year strategic plan. The plan
outlines specific programs, projects, and activities designed to advance the
university's functions and thrusts.

Through this comprehensive and collaborative planning process,

DMMMSU aims to embrace world-class standards and enhance its role as a
leading knowledge provider in the region and the country. The university is
committed to continuous improvement and stakeholder engagement,
ensuring that its strategic plan remains relevant and effective in achieving its
long-term vision.

Continuous Improvement in Strategic Planning at DMMMSU

At the Don Mariano Marcos Memorial State University (DMMMSU), strategic

planning is an ongoing process of continuous improvement, involving regular
performance reviews and campus management evaluations. This
commitment to continuous improvement is reflected in the integration of
college and departmental plans with the university’s long-range
development goals and quality assurance initiatives.

Planning and Improvement Process:

1. Development of Plans:

College/Departmental Plans: Each college and department, including the

College of Information Technology, develops operational plans that align with
DMMMSU’s broader strategic goals. These plans focus on specific objectives
in areas like instruction, research, extension, student services, and
governance.

University Plans: The university’s long-range development plan, such as the

2019-2024 Strategic Plan, provides a blueprint for overall growth and
development. This plan aligns with national and international policies and
focuses on enhancing DMMMSU’s role as a leading knowledge provider.
 2. Quality Assurance:

To ensure continuous improvement, DMMMSU has a robust quality assurance

system in place. This includes regular performance reviews and evaluations
at both the campus and university levels. These reviews assess progress
against set goals and identify areas for improvement.

Performance Review: Regular performance reviews at the college and

departmental levels help monitor the effectiveness of operational plans.
These reviews involve analyzing key performance indicators and outcomes to
ensure that objectives are being met.

Campus Management Review: Campus management reviews are conducted

periodically to evaluate overall campus performance, including facilities,
services in instruction, research and extension, and administrative
processes. These reviews help ensure that campus operations support the
university’s strategic goals and quality standards.

3. Planning Process:

The planning process at DMMMSU is collaborative and inclusive,

actively engaging stakeholders such as faculty, staff, students, and
community members in the development and refinement of plans. A
comprehensive SWOT analysis is performed to identify strengths,
weaknesses, opportunities, and threats. This analysis is crucial in shaping
strategic goals and action plans. Once developed, plans are implemented
through coordinated efforts across departments and colleges, with regular
monitoring and evaluation to ensure adherence and to allow for necessary
adjustments.

4. Continuous Improvement:

Continuous improvement is embedded in the strategic planning

process at DMMMSU. Regular performance reviews, feedback loops, and
management reviews ensure that plans are dynamic and responsive to
changing needs and contexts.

The strategic plan undergoes periodic reviews and updates to incorporate

new insights, address emerging challenges, and leverage opportunities. This
iterative process ensures that DMMMSU remains agile and forward-thinking.
  Plans and Implementation at DMMMSU to support Quality
Assurance

At the Don Mariano Marcos Memorial State University (DMMMSU),

strategic planning and quality assurance are central to achieving institutional
excellence and global competitiveness. The university, campus, and college
levels all contribute to a comprehensive quality assurance framework that
aligns with both national and international standards.

University-Level Quality Assurance Plan and Implementation:

International Evaluation Systems:

ISO 9001:2015 Certification: DMMMSU obtained ISO 9001:2015

certification in November 2020 and has maintained this certification
through rigorous adherence to quality management principles. This
certification ensures that the university's processes meet international
standards for quality management system and continuous
improvement.

WURI Ranking: The World University Real Impact (WURI) ranking

evaluates universities based on their social impact and innovation.
DMMMSU's inclusion in this ranking, specifically ranked 198, highlights
its commitment to making a significant social impact through
innovative education and research practices.

THE (Times Higher Education) Ranking: Participation in THE

ranking allows DMMMSU to benchmark its performance against global
standards in areas such as teaching, research, knowledge transfer, and
international outlook.

QS Stars Rating: DMMMSU has achieved a 3-star rating in the QS

Stars rating system, which assesses universities on a broad range of
criteria, including teaching, employability, research, and facilities. This
rating demonstrates the university's strengths and areas for
improvement on an international scale.
National Evaluation Systems:

Program Accreditation: The university regularly undergoes program

accreditation to ensure that its academic offerings meet the standards
set by the Accrediting Agency of Chartered Colleges and Universities in
the Philippines (AACCUP). This comprehensive process includes
evaluations of the curriculum, faculty, facilities, and student services,
among other areas. Specifically, at the Mid La Union Campus, the
Baccalaureate programs have achieved the following accreditations: 4
programs at Level I, 3 programs at Level II, 9 programs at Level III, and
3 programs at Level IV. In the graduate programs, 1 program is
accredited at Level I, 4 programs at Level II, and 3 programs at Level
IV.

Institutional Accreditation: Institutional accreditation assesses the

overall quality and effectiveness of DMMMSU as an educational
institution, including its governance, administration, academic
programs, student support services, and community engagement. The
university is actively pursuing this evaluation to further enhance its
curricular programs.

Prime HRM Bronze Award: DMMMSU has received the Prime HRM
Bronze Recognition from the Civil Service Commission on July 28, 2023,
highlighting its commitment to exemplary human resource
management practices. This prestigious award underscores the
university's dedication to maintaining high standards in HR
management, thereby enhancing its overall institutional quality and
effectiveness.

Compliance with CHED Mandates: DMMMSU ensures that all its

curricular programs comply with the standards and guidelines set by
the Commission on Higher Education (CHED), including the Certificate
of Program Compliance (COPC), CHED Memorandum Orders (CMOs)
specific to each program and the Regional Quality Assessment Team
(RQAT) evaluations. This compliance involves adhering to curriculum
requirements, faculty qualifications, and facilities standards, thereby
guaranteeing that the university's programs meet national educational
standards.

Campus-Level Quality Assurance Plan and Implementation:

 The DMMMSU Mid La Union Campus implements quality assurance
measures that align with the university’s overall strategic goals. The campus
quality assurance plan for 2021-2024, developed by the Quality Assurance
Unit and approved by the Office of the Chancellor, focuses on the following
key areas:

a. Quality of Governance and Management:

- This area ensures that the campus's leadership and administrative
processes are effective, transparent, and accountable. It involves
setting clear policies, efficient resource management, and fostering
a culture of ethical governance.
b. Quality of Programs, Teaching, and Learning:
- Focuses on maintaining high standards in curriculum design,
instructional methods, and learning outcomes. It includes
continuous curriculum development, innovative teaching practices,
and rigorous assessment methods to ensure academic excellence.
c. Quality of Professional Exposure, Research, and Creative Work:
- Emphasizes the importance of research, professional development,
and creative activities. It encourages faculty and students to
engage in research projects, publish their work, and participate in
professional development opportunities to stay at the forefront of
their fields.
d. Quality of Services and Support for Students:
- Ensures that students receive comprehensive support services,
including academic advising, career counseling, health services, and
extracurricular activities. This area aims to enhance the overall
student experience and support student success.
e. Quality of Relations with the Community and Extension Services:
- Focuses on building strong relationships with the local community
through outreach programs and extension services. It involves
collaboration with community stakeholders to address local needs
and promote social responsibility.

Internal audits conducted by both the campus and university, along

with external reviews by agencies such as CHED and ARTA, and international
evaluation bodies like ISO, Quacquarelli Symonds (QS) Ranking, WURI, and
THE, are carried out periodically to assess the effectiveness of academic and
administrative processes. These comprehensive evaluations help identify
areas for improvement and ensure compliance with established standards.
College-Level Quality Assurance Plan and Implementation:

At the College of _______________, the operational plan is developed

through a collaborative process involving faculty and staff, ensuring that all
areas and concerns are adequately addressed. This plan aligns with both the
campus operational plan and the university's strategic plan, focusing on key
areas such as governance, instruction, research, extension, student services,
and quality assurance across all college services.

Complementing the operational plan are the Standard Operating

Procedures (SOPs) for instruction and the Citizen’s Charter, which guide the
delivery of core functions. These SOPs and the Citizen’s Charter were drafted
in adherence to ISO 9001:2015 Certification requirements and ARTA
standards, respectively. Additionally, the Commission on Higher Education
(CHED) Memorandum Order No. 52, Series of 2020, provides guidance for the
college's curricular programs, particularly the BS Information Technology
program.

These measures ensure continuous quality improvement in the

college's service delivery to its stakeholders.

Specific quality assurance initiatives of the college include:

1. Internal and External Assessments:

Internal Audits: Regular internal audits are conducted to evaluate the

college’s academic and administrative processes, particularly
performance reviews and management reviews.

External Reviews: The college engages external experts to review its

programs and services, ensuring alignment with industry standards
and best practices, such as program accreditation by the AACCUP and
ISO 9001:2015 certification by the certifying body.

2. Professional Development:

Continuous professional development opportunities for faculty

and staff are provided to keep them updated with the latest
advancements in technology and education. Workshops and seminars
are regularly conducted to share best practices and innovative
teaching methods. Insert here the specific
 trainings/seminars, advance education, professional
certifications, awards and recognition, etc., if any.

3. Feedback Mechanisms:

Feedback mechanisms at the College of _______________,

encompass various channels to gather valuable insights and promote
continuous improvement. Student feedback is actively solicited
through regular surveys and feedback sessions conducted every
semester. These sessions are integral to faculty evaluation and are
facilitated during meetings organized by student bodies such as the
JSITEs (Junior Society for Information Technology Enthusiasts) and
Student Body Organizations. This feedback helps in identifying areas
for enhancing the learning experience and improving academic support
services.

Faculty and staff also contribute to the feedback process by

providing input on departmental operations and educational strategies
during college meetings and assemblies. Their insights play a crucial
role in refining administrative processes and enhancing teaching
methodologies to better meet student needs.

Additionally, the Quality Assurance Unit collects client surveys

and compiles a monthly Client Feedback Report. This report
consolidates feedback from stakeholders, offering valuable
perspectives on service quality and areas for operational improvement.
These feedback mechanisms collectively support the College in
maintaining high standards of service delivery and fostering a
responsive and inclusive educational environment.

4. Benchmarking and Standards:

Establishing key performance indicators (KPIs) to measure

progress and performance against set benchmarks ensures continuous
monitoring and improvement. Compliance with national and
international accreditation standards and quality assurance
frameworks is rigorously Insert here the
maintained.
benchmarking activities conducted by the college, if
any.
Insert here the major milestones of the college

By integrating these quality assurance measures at the university,

campus, and college levels, DMMMSU ensures the delivery of high-quality
education that meets national and international standards. This
comprehensive approach supports the university’s mission to be a leading
knowledge provider and a globally competitive institution.