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International Business Marketing Communication

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0% found this document useful (0 votes)
23 views15 pages

International Business Marketing Communication

Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

FT U

Marketing Communication in
International Business

Email: legiangnam.cs2@[Link]

Course introduction

1. Course Objectives
2. Course Learning outcomes
3. Reading materials 1

4. Course contents and schedule


5. Course assessment

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1. Course objectives
Connecting Global Understanding Developing Business
Actors Communication Communication Skills
Dynamics
Communication in
international business This course helps This course equips them
connects actors from students understand the with theoretical
different countries and nature, meanings and knowledge and practical
cultures around the means of communication skills in business
world to achieve in international business communication for
economic goals and to activities. international business
position in the global actors.
business community.

2. Course learning outcomes


• Understand the basic knowledge including definitions, nature and means of
communication in international business.

• Synthesize business and socio-cultural knowledge to develop and implement 2

international communication plans and strategies.

• Identify communication development trends in international business.

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3. Reading materials

Textbook(s) Optional reading(s)


Georges. E. Belch & Michael A. Belch, Assoc Prof. Dr. Trương Đình Chiến,
Advertising & promotion: An integrated Integrated Marketing Communications,
marketing communications perspective, NEU Publishing House, 2019.
McGraw-Hill Irwin, 12 edition, 2021.

4. Course contents
Contents No.

Chapter 1: Overview of International Business Communications 1

Chapter 2: Communication Strategy and Plan in International Business 2-3

Chapter 3: Target audiences and communication message design 4-5


3

Chapter 4: Integrated marketing communications coordination 6-7

Chapter 5: Trade fairs and Direct Marketing 8-9

Chapter 6: Advertising and Public Relations (PR) 10-11

Chapter 7: Digital Communication Tools 12-13

Chapter 8: Media crisis management in International Business 14-15

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5. Course assessment

Form Content Proportion


Attendance 10%
Mid-term group Report: Problem identification, 30%
assignment and analysis, references, language,
presentation presentation (7 points)
Presentation: Group
presentation and Q&A
(3 points) 60%
Final Test MCQs (6 points),
Essay questions (4 points)

Chapter 1: Overview of Marketing


Communications in international
business
This chapter will provide a comprehensive overview of marketing
4
communications in international business, exploring its concept, role, and
characteristics. It will also delve into the impact of the digital age on
communication activities and provide an overview of communication tools.
Finally, the chapter will examine various media channels, including television,
radio, magazines, newspapers, and the internet.

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Chapter Outcomes
Upon completion of this chapter, students will be able to:
• Define and understand the concept of communication in international business.
• Identify the roles of communication in international business.
• Analyze the characteristics of communication in international business.
• Understand the impact of the digital age on communication activities.

• Gain an overview of communication tools.


• Explore various media channels, including television, radio, magazines,
newspapers, and the internet.

1.1. Concept, Role and Characteristics of


Communication in International Business

Concept
This section will delve into the fundamental aspects of communication in international business, exploring its
5
definition, roles, and key characteristics.

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1.1.1. Concept
- Integrated marketing communication (IMC) is a strategic approach to marketing
communications that involves coordinating all promotional activities to deliver a
consistent message about a brand or product to the target audience. IMC
emphasizes the importance of a unified message across all communication
channels to maximize impact and effectiveness.
- According to Belch in Advertising and Promotion: An Integrated Marketing
Communication Perspective, IMC is "a strategic business process used to plan,
develop, execute, and evaluate coordinated, measurable, persuasive marketing
communication programs over time with customers, prospects, employees,
investors, and other relevant stakeholders. "

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Clarify Marketing and IMC

Marketing IMC
Marketing is broader, encompassing IMC focuses on communication
product development, pricing, activities like advertising, public
distribution, and customer relationship relations, sales promotion, and direct
management. marketing.

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Definitions of Marketing
American Marketing Association Philip Kotler
(AMA) Kotler defines marketing as "the
The AMA defines marketing as "the science and art of exploring, creating,
activity, set of institutions, and and delivering value to satisfy the
processes for creating, communicating, needs of a target market at a profit."
delivering, and exchanging offerings He highlights the creation of value and
that have value for customers, clients, customer satisfaction as core concepts.
partners, and society at large."

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Marketing vs. IMC


Market Research 1
Understand your market
and your customers
2 Market Segmentation
Divide the market into groups
Targeting with similar needs
3
Select your ideal customers
4 Positioning 7

Define the unique value of your brand


Marketing mix 5
Product, price, place, promotion
6 Promotion
One of the elements of the
IMC marketing mix
7
Integrated marketing communication

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1.1.2. Roles of marketing communication in international business


This section will explore the various roles that communication plays
in international business. Each role will be discussed in a separate slide,
accompanied by relevant examples.

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Inform Consumers
About Products and
Services
- Marketing communication plays a vital role
in informing consumers about a company's
products or services.
- It provides details about features, benefits,
pricing, and availability. For example, a
company might use advertising, public
relations, or social media to communicate
information about a new product launch.
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Persuade Consumers to Purchase


• Marketing communication persuades consumers to buy products or services.
• Highlighting unique selling propositions (USPs) can be persuasive.
• Building emotional connections with consumers is essential for persuasion.
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• For instance, a company might use emotional messaging in advertising or
social media campaigns to encourage consumers to try a new product. For
example, a car company might use an advertisement showing a family
enjoying a road trip to connect with consumers on an emotional level and
persuade them to buy their car.

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Building
Relationships
Building relationships is the third role of marketing
communication in international business.

A brand can create a community around its products,


engage with consumers, and foster customer loyalty.

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Creating Brand
Awareness
- Marketing communication plays a crucial role in building
brand awareness. 10

- Consumers need to recognize and remember a brand or


product to make informed purchasing decisions.

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1.1.3. Characteristics
This section will examine the key characteristics of marketing communication in
international business. Each characteristic will be discussed in a separate slide,
along with relevant examples.

1 Characteristic 1 2 Characteristic 2
Marketing communication in international Political and economic factors significantly
business is diverse and complex due to influence international communication
varying cultures, languages, and customs, strategies. Trade barriers, diplomatic policies,
requiring tailored approaches and messages. and global economic conditions affect
implementation.
3 Characteristic 3
Interconnected communication channels are 4 Characteristic 4
essential for international business success. Cultural sensitivity is paramount. Companies
Companies must integrate different channels must adapt their communication messages
like television, print media, social media, and and imagery to align with the culture, values,
email marketing to reach their target and preferences of each target market.
audiences effectively.
21

Diversity and Complexity in


Marketing Communication
- International marketing communications
present unique challenges due to cultural
variations and diverse consumer preferences. 11

- Companies must adapt their messaging and


strategies to effectively reach target audiences
across different countries and regions.

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Influence of Political and


Economic Factors

- Political and economic factors influence the


implementation of international
communication strategies.
- Companies must carefully consider
advertising and media regulations in each
target country.

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Interconnectedness of Communication
Channels
• Various communication channels, including television, print media, social
media, email marketing, and public relations, are interconnected and must
be strategically integrated.
12

• This integration ensures consistent messaging and a cohesive brand experience across all tou

• Companies can leverage different channels to reach specific target audiences


and achieve their communication objectives.

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Need for Cultural Sensitivity


• Companies should understand the cultural context of their target market.

• Adapting communication messages and imagery to align with the culture,


values, and preferences of each target market is crucial.

• Cultural sensitivity is vital in avoiding misunderstandings and ensuring


that communication is received positively.

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1.2. The Change of Communication


Activities in the Digital Age and the
Overview of Communication Tools
This section will explore the impact of the digital age on communication activities 13

in international business. It will also provide an overview of communication tools


used in this context. Each topic will be discussed in a separate slide.

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The Change of Communication Activities


in the Digital Age

Global Reach Targeted Engaging Content Data-Driven


Digital platforms Messaging Digital marketing Decisions
have expanded the Digital tools allow provides Digital marketing
reach of for personalized opportunities for offers data-driven
marketing messaging to interactive content insights, allowing
communications. reach specific that engages companies to
Companies can target audiences consumers and track performance
connect with based on fosters brand and optimize
consumers demographics and loyalty. communication
worldwide. interests. strategies.

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1.3. The Media


This section will discuss the diverse range of media used in
international marketing communications, encompassing traditional
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and digital channels.

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1.3. The Media

Traditional Media
Traditional media channels such as television, print media, radio, and
outdoor advertising are still relevant in international marketing.

Digital Media
Digital media channels, including websites, social media, email
marketing, and search engine optimization (SEO), have become
increasingly important.

Emerging Media
Emerging media channels, such as influencer marketing, podcasts, and
mobile advertising, present new opportunities for companies.

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15

Common questions

Powered by AI

The integration of traditional and digital media is pivotal for creating a comprehensive marketing communication strategy in international business. Traditional media, such as television and print, provide broad reach and brand visibility in established markets . Meanwhile, digital media, including platforms like social media and email marketing, offer targeted reach, interactive consumer engagement, and data analytics capabilities . Integrating these channels ensures that messages remain consistent and comprehensive across different touchpoints, maximizing outreach and effectiveness . This synergy allows companies to leverage the strengths of each medium, optimizing brand communication to adapt to diverse market environments.

Cultural sensitivity is crucial in international marketing communications to avoid misunderstandings and ensure that messages are positively received. It requires understanding and aligning with the cultural context, values, and preferences of different markets . The challenges it presents include the need to tailor communication strategies to diverse cultural norms and linguistic nuances, which can be resource-intensive and complex. Companies must avoid offensive or inappropriate messaging and imagery to maintain a positive brand image and customer relations . Successfully navigating these challenges can lead to more effective and inclusive marketing campaigns that resonate well with varied international audiences.

International marketing communication addresses political and economic challenges by carefully crafting strategies that comply with varying advertising regulations and media policies in different countries. Businesses must stay informed about global economic conditions and adapt to changes such as trade barriers and diplomatic policies that affect communication strategies . Strategic contingency planning and localized messaging allow businesses to mitigate risks associated with political instability or economic downturns. Furthermore, leveraging diverse communication channels enables firms to adjust their outreach and maintain market relevance despite political and economic fluctuations . This adaptive approach is essential for sustaining global business operations and market competitiveness.

Emerging media channels such as influencer marketing, podcasts, and mobile advertising present new opportunities for international marketing communication . Influencer marketing allows businesses to leverage popular personalities to reach target audiences authentically, while podcasts provide a platform for engaging content delivery that can capture consumer interest and foster brand narratives. Mobile advertising taps into the increasing use of smartphones, allowing for location-based targeting and personalized ads . To effectively leverage these channels, businesses should create cross-platform strategies that integrate their unique strengths, align with brand goals, and resonate with diverse consumer segments. Developing content that is both engaging and culturally relevant is essential for maximizing the impact of these emerging media outlets.

Trade fairs and direct marketing are integral components of international business communications as they facilitate direct interaction with potential clients and partners. Trade fairs provide platforms for businesses to exhibit products and services, network, and gain insights into market trends, which are crucial for forming strategic partnerships and understanding competitor positioning . Direct marketing allows businesses to communicate directly with consumers via personalized messages, fostering more intimate customer relationships and brand loyalty . Both methods complement other communication strategies by enabling targeted outreach and fostering direct consumer engagement, essential for building brand presence in international markets.

The digital age has significantly transformed communication activities by expanding global reach, allowing companies to connect with consumers worldwide through digital platforms . It has enabled more targeted messaging, providing tools to personalize communication based on demographics and consumer interests . Digital marketing also fosters engagement through interactive content that encourages consumer interaction and strengthens brand loyalty. Additionally, digital platforms provide data-driven insights that facilitate performance tracking and optimization of communication strategies . These transformations have made international marketing more efficient and measurable, enhancing the ability to adapt to changes and consumer demands effectively.

IMC, or Integrated Marketing Communication, refers to a strategic approach that involves coordinating all promotional activities to deliver a consistent brand message across all channels to target audiences . Unlike general marketing, which encompasses broad activities like product development, pricing, and distribution, IMC specifically focuses on communication activities such as advertising, public relations, sales promotion, and direct marketing. The goal of IMC is to ensure that all forms of communication are linked together to create a unified and effective message to the target audience .

Data-driven decision-making in digital marketing offers international businesses enhanced capabilities to track and analyze consumer behavior, preferences, and interactions in real time . This allows for precise targeting and personalization of marketing messages, increasing their relevance and effectiveness. Additionally, data analytics provide insights for optimizing marketing campaigns, improving return on investment, and making informed strategic adjustments . These benefits enable businesses to respond promptly to market trends, customer needs, and competitive activities, fostering agility and innovation in digital marketing endeavors. Such decisions contribute to achieving higher engagement rates and building stronger brand-consumer relationships globally.

Informing consumers provides them with essential details about a product, enhancing their understanding of its features, benefits, pricing, and availability, pivotal for making informed purchase decisions . Persuading consumers focuses on highlighting the unique selling propositions and creating emotional connections, encouraging purchases through strategic advertising and social media campaigns . Building relationships aims to foster customer loyalty and create a community around the brand, which can be achieved by consistent engagement and meaningful interactions with consumers . These roles help in crafting a cohesive marketing communication strategy that not only attracts potential customers but also retains them, ensuring sustainable growth in international markets.

Marketing communication in international business is characterized by diversity and complexity due to varying cultures, languages, and customs, which necessitates tailored communication approaches . Political and economic factors also play a significant role, as trade barriers and economic conditions influence how strategies are executed . The interconnectedness of various communication channels like social media, print media, and email marketing ensures consistent messaging across diverse platforms, critical for maintaining a cohesive brand image . Cultural sensitivity further influences strategies by requiring alignment with market-specific values and preferences to ensure effective communication . These characteristics demand a nuanced understanding of both global and local dynamics to successfully implement marketing strategies internationally.

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