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SAP QM Overview

Quality management

Mickael QUESNOT

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Summary

General

QM process

Quality Review

Quality data analysis

Sample management

Miscellaneous

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Summary

GENERAL

QM process

Quality Review

Quality data analysis

Sample management

Test Equipment Management

Miscellaneous

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QM and Supply Chain

Buyer:
Sales manager: How to choose the right
How many complaints are Quality Manager:
supplier?
related to quality? How can we guarantee Quality
at different stores?

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Quality as a Company objective

Adequacy of the S4H-QM system with

existing standards

QM
Process
Integration of
Intra-Company
processes with
SAP S4H

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Market Needs for QM Systems

Objectives for the

Management of the
Total Quality TQM*

ISO

Standards for
QM systems

*TQM: Total Quality Management

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QM – Application components

M.M.

PP

PM

SD

B.C.

CO
Customer Service (CS)

allocate non-compliance costs recorded for a notice problem in a QM order, trigger workflow Management control (CO)
interventions during notice management, record documents associated SAP Business Workflow (BC-BMT-WFM)
with notices in an optical archive, classify notice defect items a notice using SAP ArchiveLink (BC-SRV-ARL)
general characteristics, [Link] link documents Classification system (CA-CL)
system to a QM notice, managed in the SAP electronic document management
7 Electronic Document Management System (CA-DMS)
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Integrated universal concepts

Information System

Workflow

Archiving
Document Management

Permissions

Standard interfaces

Data selection

Forms

Implementation
Documentation

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Management skill QM (Quality Management), HR (Human Resources Management)

Quality management system QM, PM (Maintenance), PP (Production Planning), PS (Project Management)

Contract review SD (Sales Administration)

Design control PP, PS, PLM

Document and data control Document Management System, ArchiveLink, PLM

Procurement management QM, MM (Material Management), PP

Checking the product supplied by the customer QM, PM, MM

Product identification and traceability QM, MM

Process management PM, PP

Control and testing QM

Inspection control, means of control and measurement QM, PM, PP

Control and control code QM

Checking a defective product QM, CO

Measurement and preventive action QM, PM

Handling, storage, packaging, preservation and delivery SD, MM

Control of quality sheets QM, MM

Internal quality audits QM

Training HR

Interview QM, PM

Statistical techniques QM

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QM: its main components:

• Control planning • Management of

basic data (characteristics, range, sampling, etc.) • Quality control • Management of control batches,
entry of control results,
entry of defects, etc. • Quality control • Scope of control, control cards... • QM opinions • Treatment of internal
and external non-conformities,
monitoring of corrective actions and audit. • Quality costs
• Control costs,
costs of processing Non-Conformities.

Glossary

• MM lot (batch) • Control

lot • Quality information
sheet • QM opinion • Control
range • Control
characteristic • Catalog

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Batch MM (MSC1N)

In SAP inventory management, the LOT is a homogeneous management entity.

All components of a LOT are deemed homogeneous.
Ex.: component 1 of lot 1 is the same color as component 2 of lot 1.

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Inspection lot (QA01)

The inspection lot in SAP is the support for quality control monitoring.
Ex.: a receipt on a supplier order line will generate an inspection lot if the component is active for quality
assurance upon receipt.
In SAP the inspection lot is of a different type depending on its origin.
Ex.: supplier receipt = 01; batch in production = 03 …
An inspection lot can correspond to N MM lots and An MM lot can correspond to N inspection lots.

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Quality Information Sheet (QI01/QV21)

The Quality Information Sheet defines the relationship between an item version, a supplier, a company and a division.

A quality information sheet can prohibit exceeding a quantity ordered from a supplier, can block supplies, etc.

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QM Notice (QM01)

QM Notices support defect analyses, treatment of non-conformities, corrective actions, etc.

NC: Non-compliance

Supplier NC
treatment
Reception control
Opinion Q2 Opinion NC

Production control Internal NC

processing
Customer audits
Notice Q3 Internal problem

NC noted by customer Notice Q1 Customer

complaint

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Control range (QP01)

• Allows you to define the sequence of control operations. • The

inspection range has the same structure as a production range

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Control characteristic (QS21)

• The SAP control characteristic corresponds to what is verified, measured and/or controlled. • A
characteristic can be quantitative (dimensional) or qualitative (color, appearance, etc.).

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Catalogs (QS41)

• Catalogs are groupings of codes. E.g.: catalog of fault codes, catalog of interventions, catalog of
causes, etc.
• Codes make it possible to standardize fault entry
• Catalogs can be structured in profiles
• Catalog profiles can be assigned to each review type or item

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Summary

General

QM PROCESS

Quality Review

Quality data analysis

Sample management

Miscellaneous

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QM process in the Supply Chain

Scheduled processes

Occasional processes

Information management

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Planned Processes

Request
Cause Control Decision
Control

Stock in control

ÿ Stock movements ÿ Control Pack ÿ Usage Decision

ÿ Orders ÿ Control instruction

ÿ Monitoring, deadlines ÿ Procedure

sampling What happens to

What What are the results goods?

triggers the control? What and how control?

control?

Logistics Supply Chain

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Occasional processes

Logistics Supply Chain

Purchase Production Sale Service

QM Notice
Complaint to
Default Customer Complaint
Supplier
Deterioration

Internal problem notice

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Information management

Review of
problems
System D'
Results Information
of the Early
QM Warning
controls
System
quality

7865
$
Defect
x

x Analysis/
Ratings
Product Quality

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QM in the Supply Chain

Purchases /
Sales Production Shipping Service
Stocks

Stocked
is lying
Schedule
Production
5 6
Storage
Sales Order Material Customer service
Delivery
planning

1 2 4 7 8
Production

Influence of Quality management

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QM and Procurement

Purchases /
Sales Production Shipping Service
Stocks

Production Supply
planning

Sales order ÿ
Storage Customer
Supply Disposition 5 Delivery
service
- Control of Goods Entry
1 7 8
- Source control Transformation
- Monitoring the Approval process.
- Follow-up of complaints
- Certificates
- Supplier evaluation

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QM and Manufacturing (Materials Planning)

Materials
Sales Manufacturing Shipping Service
management

Supply
Schedule of
Manufacturing

6
Storage
Sales Material
Customer
orders planning Delivery
service

1 4 7 8
2 Manufacturing

ÿ Consideration3on
Input control duration
ÿ Tools and Resources for OF

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QM and Manufacturing

Materials
Sales Production Shipping Service
management

Procurement
Production
planning

Storage
Sales
Materials Customer
orders Delivery
planning service

1 7 8
Manufacturing

3 ÿ Controls during manufacturing

ÿ Statistical process control (SPC)
ÿ Complaints Tracking
(notification of internal problems)
ÿ Goods entries of production orders
ÿ Creation of partial batches

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QM and Shipments

Materials
Sales Production Shipping Service
management

Procurement
Production
planning

Sales Customer service

Material Storage Delivery
orders
planning

1
Production 7
ÿ Delivery control
ÿ Input Control
ÿ Certificates
ÿ Customer Complaints

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QM and Service

Materials
Sales Production Shipping Service
management

Procurement
Production
planning

Sales Customer service

Material Storage Delivery
order
planning

1
Fertigung
ÿ Complaints Tracking 8
ÿ Control of customer returns

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QM functions
QM
Quality Review
Quality Planning
Basic data Problem management
ÿ Items/Settings ÿ Control methods ÿ Control ÿ Internal/external ÿ
control ÿ catalogs ÿ Mod. dynamic ÿ Catalogs ÿ Tasks
Quality Info Sheets ÿ Quality Documents ÿ Costs of
Workstations ÿ Test/ non-conformities ÿ “Action log”
equipment ÿ ...
measure
ÿ Control features
Quality Certificates
Quality Control Quality Control Presentation Results

Control process Evaluation ÿ ÿ Profiles

SPC (control cards) ÿ ÿ Content ÿ
ÿ Control batch ÿ Entry
Cost Recipient
of results ÿ Use decision ÿ
Quality ÿ Information
Quality level
System
Quality ÿ Test equipment ÿ
Time ÿ Maintenance, calibration
Evaluation
Suppliers

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•Explanation of the process

•Target process

This diagram shows

Customer order Delivery note Customer the relationships between
the different SAP objects.
Interventions in
the frames are given for
Customer complaints
interventions: Customer audit information purposes only in order to
Customer response
to clearly visualize where the
Item, batch Retouch merchandise
different phases of
Ship replacement merchandise
reviews are managed.
Perform analyzes
Differences observed
Issue
recurring

Corrective and preventive actions

interventions:
Propose solution Internal Audit
Supplier audit Differences observed
Differences observedAccept solution
Implement
Efficiency

supplier Issue Issue

recurring recurring

Supplier complaints Internal non-conformities

interventions: interventions:
Orderfrs Report problem to supplier Take sample
Replacement order Set machine
Edit supplier quality rating Train user
Plan supplier audit

Item, lot

Item, lot Equipment Procedure

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Subsystems

QM
QM system
EDI EDI

Control Process EDI

Statistics
In external system QM-STI
QM-IDI

OnLine entry of control Control results

data

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Summary

General

QM process

QUALITY NOTICE

Quality data analysis

Sample management

Miscellaneous

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Quality Notice: elements

Workflow
Management
Status DMS

Change documents
Ratings Notice
npnp
Controlling
Quality
Action log

Costs of non-
compliance
Classification
QM costs
Archiving

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Quality Review

Supply. Manufacturing Sales

Customer complaints
Complaint

QM
to supplier

Types of User-defined review types

internal
problem

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Quality Review Process (sequence)

Creation
Immediate stains…
Notice

SAP Workflow

SAP Workflow
QM
Review Process…

Defect/problem
Recorded. Activities analysis Tasks

Closing Notice

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Workflow structure

The workflow structure is composed of

several parallel branches
composed of one activity and three
waiting steps. The workflow
structure is defined such that the system
only needs to process one of the four
branches. The standard task is specified
in the activity.

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The chart provides an overview of

the workflow process and shows
how different participants interact during
the process.

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SAP has the capability to send a QM notification reminder email for corrective action or follow-up audit.

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Summary

General

QM process

Quality Review

QUALITY DATA ANALYSIS

Sample management

Miscellaneous

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QM Information System (QMIS)

Control Batches Quality Review

QM Information System

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Early Warning System

Number of Quality Reviews

QM Information System

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SAP Open Information Warehouse Online transaction processing (OLTP) supports transaction-
oriented applications in a three-tier architecture. SAP
OLTP
EIS administers the daily transactions of an organization.

Controlling Finance Human Res.

IS IS IS

Logistics Enterprise
IS IS

Logistics CO FI HR Enterprise
QM Controlling

SAP OLTP
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Summary

General

QM process

Quality Review

Quality data analysis

SAMPLE MANAGEMENT

Miscellaneous

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Sample Management

Proc.
Sampling

Control
Range batch
Control

Planning. Creation
Physical samples Physical sample
recordings
Quality Control
Automatic

Manual

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Sample Management: Planning

Planning.

Control range
Ex:

Sampling Procedure 6 primary samples

2 samples „pool“

1 sample reserve

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Summary

General

QM process

Quality Review

Quality data analysis

Sample management

MISCELLANEOUS

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Quality and Internet reviews

Customer
Supplier

Creation EDI Reception

Administrative data Administrative data
Certificate Certificate

E-mail
PDF PDF
format format

Optical
archiving

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Saving Results on the Internet

Supplier Customer

Triggers control

Task List
Save results

Shows states
Save Results

Purchase order Entries March. Invoices

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ÿQuestions / Answers
ÿDemonstration

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Demo

Quality management for procurement with supplier evaluation

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Objectives, benefits and main process steps

Objective
ÿ This scenario addresses quality control activities during the procurement process. ARCYS orders goods from a given supplier.
Upon receipt of the goods, an inspection lot is generated according to the item specifications. A usage decision is then made
whether to accept or reject the item based on the check result (in this scenario, the item is rejected). Subsequent processes
such as QM notification and supplier evaluation are carried out afterwards.

Benefits
ÿ Creation of the inspection lot during goods receipt

Key points

ÿ Quality control

ÿ Recording of results/decision on use

ÿ Defects and returns

ÿ Supplier evaluation

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Required SAP Applications and Business Roles

Stakeholders in the company:

ÿ Storekeeper
ÿ Quality expert
ÿ Buyer

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Detailed description of the process

Quality management for procurement with supplier evaluation:

ÿ Receipt of goods from supplier based on purchase order (MIGO)

ÿ Inspection report/Inspection lot worklist (QA32)
ÿ Quality control during goods receipt/defect registration (QE01)
ÿ Decision on use after control (QA11)
ÿ Creation and closing of the QM notice (QM01)
ÿ Transfer of the quantity of items to the appropriate stock (blocked or used quality stock
free)
ÿ Return of goods to the supplier and creation of a return delivery
ÿ Supplier evaluation process

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Process diagram
Quality management for procurement with supplier evaluation

Supply requirements
determined by a store
Event.

Supply

Buyer

Goods
Exit issue for return
Control voucher
batch delivery
Receipt of goods
from supplier against
purchase order
Receipt

Storekeeper

Recording March. No Fault logging Use decision Creating a

Quality
results in good & delivery
Control condition ? Creation of the QM notice return

Yes

Calling up the
Printing inspection Use
the
lot worklist decision
inspection
report Closing of
Quality
the notice
Transfer of
the article to

unrestricted use stock

Supplier assessment

Buyer

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Check/select A01 Goods receipt

MIGO

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Check/select R01
Purchase order

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Receipt of goods from supplier against

purchase order

Enter the purchase order number (A01)(R01)

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Select the check box

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Select 2 Individual voucher + controlled text to print a

receipt/exit voucher.

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Select Run

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Indicate the quantity to receive.

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Select the Post OK check box

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Select Save.

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Result
An inspection lot is created and it can be viewed displaying
the material document.

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To display an item document, select A04

Display

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select R02 Item document

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Enter Item Document

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Execute

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Use the scroll bar to access the

Position data

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Select Open detailed data

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Select Qty

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Select Inspection Lot

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QA32: Calling up the inspection lot work list – Inspection instructions and report

Use
The objective of this activity is to print
the instructions and the inspection report.

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Only control batches without use decision.

1. Select Run (F8).

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Double click on the inspection lot in the table

The worklist containing the inspection lots without a usage decision

is displayed

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then click the Control Instruction button

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Print the control report, click on the button

Print inspection report

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1. Saving the result ÿ Results button

2. Fault registration ÿ Create fault button
3. Usage decision ÿ Usage decision button

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QE01 Recording of results

Use
The objective of this activity is to record the product
quality control result in the system.

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1. On the Enter Results: Characteristics

Summary screen , enter the
following data: Accept or Reject

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The Result of the specifications

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Code in green to Accept

Code in red to Refuse

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1. Select Save.

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Result
The result of the quality control of the article is recorded.

You can now proceed in two ways: If you have not

recorded any defects, refer to the Goods are in good condition section to complete the procedure.

If you have recorded defects, refer to the Defects and Returns section.

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QE01: The goods are not in good condition

Saving results with defects

1. Select Close.

1. Select Save.

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A message confirms the closure

Select Save.

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Result
The result of the quality control of the article is recorded.

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QA11: Use decision and creation of the quality notice

Use
As a defect was recorded during the inspection procedure, it is necessary to decide
on the use of the article, in order to reject it. Subsequently, you register the item in
blocked stock and create a quality notice to inform the supplier of the rejection.

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On the Enter Usage Decision: List of Faults screen, in the DU code area , use the entry
help (F4) to select the Usage Decision on Entry of
Goods

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ÿ In red the DUs for a Failure of Quality tests

(Stock Block), Select and confirm with Enter

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Select the faults item line, then Activate Notice or Ctrl+F2.

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On the QM Notice: Activate screen, enter the following data:

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Zone name Comment

Priority High
Coding Supplier problem

Description
Coordinator Your username

Select Continue to confirm the data. The system activates the notice and
issues the message Fault station marked activated.

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Select the Inspection Lot Stock tab page .

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Select the Default button and enter the store for the
inventory in the Store box.

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Save the usage decision by selecting Save.

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The system issues the message Batch xxxxxxx usage

decision saved.

Result
The usage decision is made for the inspection lot of the item.

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QM Notice

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