HG On call Form

[Link]
8q3ZLq4kQ/viewform

CSAT and RR CX Response

[Link]
hOK_DXQ/viewform

Canceled / Returned
[Link]
m?edit_requested=true

Bar Chart link

Bar Chart

HG On call (Response)
[Link]
1v8/edit?ts=602911a7#gid=554882771

APL Link
APL

CS L2 site
[Link]

CS Large form
[Link]
8_eP10vw/viewform?pli=1

Terminal action forms

Manual Refund 3.0

[Link]
8_eP10vw/viewform?pli=1

Centralized TOA
[Link]
8_eP10vw/viewform?pli=1

Centralized TOA (Response)

[Link]
/edit?ts=5f056b19#gid=0

CS Override form
[Link]
g-o80jQ/viewform
Manual refund Response tracker 3.0

Old Data

(1)[Link]
H4QY/edit#gid=1734779188

[Link]
mk/edit?ts=5cecebd2#gid=505259536

(2)[Link]
Onw/edit#gid=0

Shipping UI Link
FLO

FLO Link
FLO

Reset password Flow

Update your password (AuthN) ([Link])

Bad SSI: Call Disconnection/Call Drop

[Link]
6KDLD6Q-A/viewform

Web site issue email id

uag-oncall@[Link]

Tech issue call back form

[Link]
/viewform

TransMon

[Link]
----------------------------------------------------------------------------------------------------------
---------------------------------------------------------------
Email Update SMS - Order status not updated

Hi,

Order id: xxxxxxxxxxxxxx

We are sorry to let you know that due to an unforeseen issue unable to update the status of
your order as delivered.
We request you to please kindly update the email id from laptop or
PC via website [Link] from my profile so that you can share the snapshot of
product, tax invoice and shipping label.

Hope this helps.

----------------------------------------------------------------------------------------------------------

Email Update SMS - Return stuck in Cancel Requested

Hi,
Order id: xxxxxxxxxxxxxx
We tried getting in touch with you on XXXXX but we were unable to reach you.
Due to some technical error, unable to create a return request hence would like to set this right
by asking the seller to initiate the amount.
We request you to please kindly update the email id from laptop or PC via website
[Link] from my profile so that we can take it forward.

----------------------------------------------------------------------------------------------------------
------

WAIT REFUND SMS

Hi,
Order ID: xxxx
Return request has been created for the order and a refund of Rs. xxx will be initiated as soon
as the pickup of the originally delivered product is confirmed by the courier service provider.
Refund will be credited to your XXX within 2 business days and the pickup will be done on or
before xxx.

----------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------
------

Order status not updated to delivered( Snapshot required)

Hi xxxx,

Order ID: XXXXXXX

Product: XXXXXXX
We are sorry to let you know that the delivery status of your order has not been updated by
the courier service provider due to an unforeseen issue faced by them. We really don't want
our customers to go through this issue.

Kindly send us a snapshot of the product, tax invoice and shipping label received as part of the
delivery package by replying to this email so that we can help you further.

We would like to thank you for your understanding.

Thank you for your valuable time.

----------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------
------

Return in Cancel request( 24 hours)

Hi xxxxx,

Order ID: XXXXXXXX

Product: XXXXXXXX

We are sorry to let you know that due to an unforeseen issue return status is not cancelled.
We are working to get this issue fixed after which you may create a new return from your
Flipkart account.

Your complaint resolution deadline is xxx.

I hope the provided information is helpful to you.

We would love to hear from you. Please share your valuable feedback about the support
provided by completing the email survey you'll get shortly.

Thanks for giving your valuable time and shopping with Flipkart.

----------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------
------

Tech issue(Order status not updated to delivered):-

Hi xxxx,

Order ID: XXXXXXXX

Product: XXXXXXXX

Thanks for sharing the image of the product and the copy of the invoice.

We are sorry to let you know that the delivery status of your order has not been updated by
the courier service provider due to an unforeseen issue faced by them. We really don't want
our customers to go through this issue

Please be assured that we are working on fixing this and will get back to you with an update in
the next 24 hours.

I hope the provided information is helpful to you.

We would love to hear from you. Please share your valuable feedback about the support
provided by completing the email survey you'll get shortly.

Thanks for giving your valuable time and shopping with Flipkart.

----------------------------------------------------------------------------------------------------------

Tech issue(Customer return DT not available):-

Hi xxxx,

Order ID: XXXXXXXX

Product: XXXXXXXX

We are sorry to inform you that due to some technical error, unable to create a return request.

Please be assured that we are working on fixing this and will get back to you with an update in
the next 24 hours.

I hope the provided information is helpful to you.

We would love to hear from you. Please share your valuable feedback about the support
provided by completing the email survey you'll get shortly.

Thanks for giving your valuable time and shopping with Flipkart.

----------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------
------

RNR :-
Hi XXX,

Order ID: XXXX

Product: XXXXX

We tried getting in touch with you on XXXXX to discuss the issue but we were unable to reach you.

We'll try calling you again within the next 4 business hours to discuss this.

Meanwhile, you can also reply to this email with an alternate number and a convenient time between 9
AM and 9 PM so that we can call you back to sort this out.

We hope to hear from you soon.

----------------------------------------------------------------------------------------------------------
--------------------------------------------------------------------

RNR Last Attempt

Hi xxx,

Order ID: XXXXXXXX

Product: XXXXXXXX

We tried getting in touch with you on XXXXX to discuss the issue but we were unable to reach
you.

Please feel free to reply to this mail with your query or you can visit our Help Center for quick
answers: [Link]

We hope to hear from you soon.

----------------------------------------------------------------------------------------------------------
--------------------------------------------------------------------

RNR SMS

Hi,

Order ID: XXXXXXXX

We tried getting in touch with you to discuss this but we were unable to reach you.

We'll try calling you again within the next 4 business hours to discuss this.

We hope to hear from you soon.

----------------------------------------------------------------------------------------------------------
--------------------------------------------------------------------

RNR Last Attempt (sms)

Hi,

Order ID: XXXXXXXX

We tried getting in touch with you to discuss the issue but we were unable to reach you.

Please feel free with your query or you can visit our Help Center for quick answers:
[Link]

We hope to hear from you soon.

.......................................................

RNR (Return stuck in cancel requested)

Hi XXX,

Order ID: XXXX

Product: XXXXX

We tried getting in touch with you to discuss the concern but were unable to reach you.

Meanwhile, you can also reply to this email with an alternate number and a convenient time between 9
AM and 9 PM so that we can call you back to sort this out.

We hope to hear from you soon.

.......................................................

RNR : (With in Policy)

Hi xxxx,

Order ID: XXXXXXXX

Product: XXXXXXXX
We tried getting in touch with you on XXXXX to discuss about the issue but we were unable to
reach you.

We are sorry for the trouble which has been caused. We understand your concern that you are
facing an issue with the product, we do realize the importance of this issue and we are happy
to help you in providing the right information.

We would like to let you know that the return request with return ID: XXXXXXXXXXXXXXXX
has been cancelled as the pickup was unsuccessful. If you'd still like to get a
refund/replacement, please create a new return from your Flipkart account by following these
simple steps.

1. Go to My Orders: [Link]
2. Select the item, click 'Return' and follow the prompts.

I hope the provided information is helpful to you.

We would love to hear from you. Please share your valuable feedback about the support
provided by completing the email survey you'll get shortly.

Thanks for giving your valuable time and shopping with Flipkart.

----------------------------------------------------------------------------------------------------------

RNR : (With in Policy) - SMS

Hi xxxx,

Order ID: XXXXXXXX

We tried getting in touch with you on XXXXX to discuss about the issue but we were unable to reach
you.

We would like to let you know that the return request with return ID: XXXXXXXXXXXXXXXX has been
cancelled as the pickup was unsuccessful. If you'd still like to get a refund/replacement, please create a
new return from your Flipkart account.

Hope this helps.

----------------------------------------------------------------------------------------------------------
------

RNR: (Post Policy Tech issue Resolved) Return stuck in cancel requested

Hi xxxx,
Order ID: XXXXXXXX

Product: XXXXXXXX

We tried getting in touch with you on XXXXX to discuss about the issue but we were unable to
reach you.

We are sorry for the trouble which has been caused. We understand your concern that you are
facing an issue with the product, we do realize the importance of this issue and we are happy
to help you in providing the right information.

We would like to let you know that the return request has been cancelled as the pickup was
unsuccessful. If you'd still like to get a refund/replacement, please reply to this email with the
pick up address and contact number so that we can take it forward.

I hope the provided information is helpful to you.

We would love to hear from you. Please share your valuable feedback about the support
provided by completing the email survey you'll get shortly.

Thanks for giving your valuable time and shopping with Flipkart.

----------------------------------------------------------------------------------------------------------

(Post Policy Tech issue Resolved) - SMS

Hi xxxx,

Order ID: XXXXXXXX

We tried getting in touch with you on XXXXX to discuss about the issue but we were unable to
reach you.

We would like to let you know that the return request has been cancelled as the pickup was
unsuccessful. If you'd still like to get a refund/replacement

Please feel free to visit our Help Center for quick answers:
[Link]

----------------------------------------------------------------------------------------------------------
------

PHONE PE REFUND:

Hi xxxx,
Order ID: XXXXXXXX

Product: XXXXXXXX

We would like to let you know that the seller has refunded Rs. xxxx on xxxx to your Phonepe
account and it will be credited by xxxx.

Refund reference number: xxxx

If you have any further queries, you can always write to PhonePe at

Email ID: support@[Link]

Phone: 0124 678 9345
Link to Customer Support: [Link]

We are sorry for the trouble.

I hope the provided information is helpful to you.

We would love to hear from you. Please share your valuable feedback about the support
provided by completing the email survey you'll get shortly.

Thanks for giving your valuable time and shopping with Flipkart.

----------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------
------

Order Cancellation (RNR)

Hi xxxx,

Order ID: XXXXXXXX

Product: XXXXXXXX

We tried getting in touch with you on XXXXX to discuss about the issue but we were unable to
reach you.

As per our records, we see that you have requested for cancellation of this order and you have
placed the order through Cash On Delivery payment mode. So we request you to confirm if
you are still willing to cancel this order.

We hope to hear from you soon.

I hope the provided information is helpful to you.

We would love to hear from you. Please share your valuable feedback about the support
provided by completing the email survey you'll get shortly.

Thanks for giving your valuable time and shopping with Flipkart.

----------------------------------------------------------------------------------------------------------
--------------------------------------------------------------------

REFUND INITIATION:

Hi xxxx,

Order ID: XXXXXXXX

Product: XXXXXXXX

We are sorry for the trouble which has been caused. We understand your concern that you are
facing an issue with the product, we do realize the importance of this issue and we are happy
to help you in providing the right information.

We would like to let you know that the seller has refunded Rs. xxxx on xxxx to your xxxxx and
it will be credited by xxxx, as per standard banking procedures.

If you do not see the refund in your account by this time, please check the previous statement
before reaching out to the bank.

You may contact your bank’s customer care using the number mentioned on the back of your
card with the reference number: xxxx in case you need further assistance. If they are unable
to help, you may raise a dispute with the bank.

I hope the provided information is helpful to you.

We would love to hear from you. Please share your valuable feedback about the support
provided by completing the email survey you'll get shortly.

Thanks for giving your valuable time and shopping with Flipkart.

—-------------------------------------------------

REFUND INIT SMS

Hi xxxx,

Order ID: XXXXXXXX

We would like to let you know that the seller has refunded Rs. xxxx on xxxx to your xxxxx and
it will be credited by xxxx, as per standard banking procedures.

Bank reference number: xxxx

Thanks for giving your valuable time and shopping with Flipkart.

----------------------------------------------------------------------------------------------------------
--------------------------------------------------------------------

REFUND INITIATION INTO EGV :

Hi xxxxxx,

Order ID: xxxxxx

Product: xxxxxx

We are sorry for the trouble which has been caused. We understand your concern that you are
facing an issue with the product, we do realize the importance of this issue and we are happy
to help you in providing the right information.

We would like to let you know that the seller has refunded Rs. xxxx on xxxx to your Flipkart
account under the gift card section and it will be credited by xxx.

The gift card is valid for one year, you can use this to shop on Flipkart and It can be merged with
prepaid orders excluding Flipkart pay later and EMI. For more details, please check our FAQs:
[Link]

I hope the provided information is helpful to you.

We would love to hear from you. Please share your valuable feedback about the support
provided by completing the email survey you'll get shortly.

Thanks for giving your valuable time and shopping with Flipkart.

----------------------------------------------------------------------------------------------------------
--------------------------------------------------------------------

REFUND INITIATION INTO EGV SMS :

Hi xxxxxx,

Order ID: xxxxxx

We would like to let you know that the seller has refunded Rs. xxxx on xxxx to your Flipkart
account under the gift card section, and it will be credited by xxx.

The gift card is valid for one year, you can use this to shop on Flipkart and It can be merged with
prepaid orders excluding Flipkart pay later and EMI. For more details, please check our FAQs:
[Link]
Thanks for giving your valuable time and shopping with Flipkart.

--------------------------------------------

RRN Number(SMS):

Refund Update: Thanks for reaching us. Seller has refunded Rs. xxxx to your xxxx on xxxx
and it will be credited by xxxx. In case of any delay, please check with your bank using the
refund reference number xxxx. You can find your bank's customer care number behind your
credit/debit card or on their website.

----------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------
------

REFUND INITIATION( Flipkart finance)

Hi xxxx,

Order ID: XXXXXXXX

Product: XXXXXXXX

Thank you for your valuable time over the phone.

We would like to let you know that the seller has refunded Rs. xxxx on xxxx to your Flipkart
finance and it will be credited by xxxx.

I hope the provided information is helpful to you.

We would love to hear from you. Please share your valuable feedback about the support
provided by completing the email survey you'll get shortly.

Thanks for giving your valuable time and shopping with Flipkart.

----------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------
------

PAYMENT FAILED:

Hi xxxx,

We are sorry to let you know that your order xxxx of xxxx on xxxx was unsuccessful as the
payment did not go through.
We understand that you have been charged for this transaction. Please get in touch with your
bank's customer care using the number mentioned on the back of your card as they will be
able to assist you further with this. If they are unable to help, you may raise a dispute with the
bank's grievance department and they will surely help you out.

Apologies for the inconvenience this may have caused to you.

Hope you'll understand.

I hope the provided information is helpful to you.

We would love to hear from you. Please share your valuable feedback about the support
provided by completing the email survey you'll get shortly.

Thanks for giving your valuable time and shopping with Flipkart.

----------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------
------

PICK UP ACKNOWLEDGEMENT RECEIPT:

Hi xxxx,
We've checked with {Courier name Eg: Blue Dart couriers} and they have confirmed that the
pickup has been cancelled. Please send us a snapshot of the pickup acknowledgement receipt,
so we can check with the courier service provider again and help you further.

I hope the provided information is helpful to you.

We would love to hear from you. Please share your valuable feedback about the support
provided by completing the email survey you'll get shortly.

Thanks for giving your valuable time.

----------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------
------

SELF SERVE (Order status updated as delivered):-

Hi xxxx,

Order ID: XXXXXXXX

Product: XXXXXXXX
We tried getting in touch with you on XXXXX to discuss this but were unable to reach you.

We are sorry for the trouble which has been caused. We understand your concern that you are
facing an issue with the product, we do realize the importance of this issue and we are happy
to help you in providing the right information.

We would like to let you know that order status is successfully updated as delivered.

We understand that you would like to return the product.

It's really simple! Just follow these steps:

• Log in to your Flipkart account.

• Click on 'Orders'.
• Select the product and click 'Return'.

We will send you an email & SMS with all the details you need.

I hope the provided information is helpful to you.

We would love to hear from you. Please share your valuable feedback about the support
provided by completing the email survey you'll get shortly.

Thanks for giving your valuable time and shopping with Flipkart.

----------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------
------

TOA provided for defective accessory:-

Hi xxxx,

We understand your concern about the defective accessory in your order xxxx for xxxx. To
make up for this, a Gift Card worth Rs. xxxx has been added to your Wallet.

The gift card is valid for one year, you can use this to shop on Flipkart and It can be merged with
prepaid orders excluding Flipkart pay later and EMI. For more details, please check our FAQs:
[Link]

I hope the provided information is helpful to you.

Thanks for giving your valuable time and shopping with Flipkart.
----------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------
------

SELF SERVE - Tech issue resolved (RETURN STUCK IN CANCEL REQUESTED):-

Hi xxxx,

Order ID: XXXXXXXX

Product: XXXXXXXX

We would like to let you know that the return request has been canceled as the pickup was
unsuccessful.

We understand that you'd like to return the product.

Not to worry, you can create a return for your order from your Flipkart account. It's really
simple! Just follow these steps:

• Log in to your Flipkart account.

• Click on 'Orders'.
• Select the product and click 'Return'.

We will send you an email & SMS with all the details you need after you have created the
return.

We are sorry for the trouble.

I hope the provided information is helpful to you.

We would love to hear from you. Please share your valuable feedback about the support
provided by completing the email survey you'll get shortly.

Thanks for giving your valuable time and shopping with Flipkart.

----------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------
------

Flipkart NEFT DETAILS:-

Hi xxxxxx,

We're happy to know that you'd like to keep the {product name} with {order id}, but since the
seller had already refunded {_amount_} to your bank account, please transfer this amount
back to our account.
Below are the account details:

Flipkart Internet Pvt Ltd

A/c No: 2050243000
IFSC: DEUT0797BGL
Branch Name: Bangalore
City: Bangalore

Also, please let us know once you've made the payment.

We would love to hear from you. Please share your valuable feedback about the support
provided by completing the email survey you will get shortly.

We are sorry for the trouble caused to you.

We hope to hear from you soon.

----------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------
------

PICK UP DONE REFUND COMPLETED:-

Hi xxxx,

Order: XXXXXXX

Product: XXXXXXXX

We would like to let you know that the return request with return ID:XXXXXXXXXX has been
completed as the pickup was successful.

We are happy to let you know that the seller has refunded Rs xxx to your bank account on
xxxx and as per standard banking procedures, this amount will be credited to your bank
account by xxxx with payment reference number : xxxx..

I hope the provided information is helpful to you.

We would love to hear from you. Please share your valuable feedback about the support
provided by completing the email survey you'll get shortly.

Thanks for giving your valuable time and shopping with Flipkart.

----------------------------------------------------------------------------------------------------------
COD ORDER CANCELED:-

Hi xxxx,

Order: XXXXXXX

Product: XXXXXXXX

We tried getting in touch with you on XXXXX to discuss this but were unable to reach you.

We are sorry for the trouble which has been caused. We understand your concern that you are
facing an issue with the product, we do realize the importance of this issue and we are happy
to help you in providing the right information.

As per our records, we see that your order has been canceled and you have placed the order
through Cash On Delivery payment mode so the seller will not be able to provide the refund for
the same.

If this is not your concern kindly write back to us with the exact order details so that we can
check and assist you further.

I hope the provided information is helpful to you.

We would love to hear from you. Please share your valuable feedback about the support
provided by completing the email survey you'll get shortly.

Thanks for giving your valuable time and shopping with Flipkart.

----------------------------------------------------------------------------------------------------------

ORDER CANCELED:-

Hi xxxx,

Order ID: XXXXXXXX

Product: XXXXXXXX

We tried getting in touch with you on XXXXX to discuss this but were unable to reach you.

We are sorry for the trouble which has been caused. We understand your concern that you are
facing an issue with the product, we do realize the importance of this issue and we are happy
to help you in providing the right information.

We are sorry to let you know that the shipment for your order has been returned to the seller
as you have cancelled the order.
Since we do not want to keep you waiting, we have requested the seller to initiate a refund of
Rs. xxxx to your payment source and it will be credited within 8 business days as per standard
banking procedures.

If you still wish to buy the product, you can place a new order with any of our sellers and we
will do our best to have it delivered to you.

I hope the provided information is helpful to you.

We would love to hear from you. Please share your valuable feedback about the support
provided by completing the email survey you'll get shortly.

Thanks for giving your valuable time and shopping with Flipkart.

----------------------------------------------------------------------------------------------------------

MANUAL REFUND CONFIRMATION:-

Hi xxxx,

Order ID: XXXXXXXX

Product: XXXXXXXXX

We tried getting in touch with you on xxxx to discuss this but weren't able to reach you.

We are sorry to inform you that due to some technical error courier service providers are
unable to update the shipment status.

Hence, we would like to set this right by asking seller to refund the amount Rs. xxxx to the gift
card section of the Flipkart account.

Request you to confirm us on providing the refund to the wallet so that we can do the needful.

The gift card is valid for one year, you can use this to shop on Flipkart and It can be merged with
prepaid orders excluding Flipkart pay later and EMI. For more details, please check our FAQs:
[Link]

I hope the provided information is helpful to you.

We would love to hear from you. Please share your valuable feedback about the support
provided by completing the email survey you'll get shortly.

Thanks for giving your valuable time and shopping with Flipkart.

----------------------------------------------------------------------------------------------------------
RTO not confirmed:-
Hi xxxx,

Order ID: XXXXXXXX

Product: XXXXXXXX

We are sorry for the trouble which has been caused. We understand your concern that you are
facing an issue with the product, we do realize the importance of this issue and we are happy
to help you in providing the right information.

We would like to inform you that the order was cancelled as per your request.

We would also like to let you know that once the product reaches the seller's warehouse by
xxxx, seller will initiate the refund of Rs. xxxx and you will receive an email and SMS with the
refund details, after which the money will be credited to your credit card within 6 business
days, as per standard banking procedures.

We are sorry for the trouble.

I hope the provided information is helpful to you.

We would love to hear from you. Please share your valuable feedback about the support
provided by completing the email survey you'll get shortly.

Thanks for giving your valuable time and shopping with Flipkart.

----------------------------------------------------------------------------------------------------------
NEFT FAILED / INIT CASES:-

Hi xxxxx,

We wanted to let you know that the refund for your cash-on-delivery order xxxx has failed due
to incorrect account details and we had emailed you earlier to send us the correct details.
Please check your inbox and spam folder.

The email contains a link where you are required to fill in your account details for the refund to
be reinitiated. Once the details are filled in the link, the refund of Rs. xxxx will be automatically
re-initiated and you will be able to see it in your account within xxxx.

I hope the provided information is helpful to you.

We would love to hear from you. Please share your valuable feedback about the support
provided by completing the email survey you'll get shortly.

Thanks for giving your valuable time and shopping with Flipkart.

----------------------------------------------------------------------------------------------------------
ASKING BANK ACCOUNT DETAILS FOR MANUAL REFUND:- (Order status)

Hi xxxxxx,

Order ID: XXXXXXXXX

Product: XXXXXXXXXX

We are sorry for the trouble which has been caused. We understand your concern that you are
facing an issue with the product, we do realize the importance of this issue and we are happy
to help you in providing the right information.

We are sorry to inform you that due to some technical error courier service providers are
unable to update the shipment status.

Hence, we would like to set this right by asking the seller to initiate the amount of Rs. xxxx to
the bank account. Request you to confirm us by providing NEFT details so that we can do the
needful.

Please write to us with the account details listed below:

1. Account Holder's Name (should be the same as registered for the order)-
2. Bank Name and Branch-
3. Account Number-
4. IFSC-

We hope to hear from you soon.

Thanks for giving your valuable time and shopping with Flipkart.

----------------------------------------------------------------------------------------------------------
ASKING BANK ACCOUNT DETAILS FOR MANUAL REFUND:- (Cancel requested)

Hi xxxxxx,

Order ID: XXXXXXXXX

Product: XXXXXXXXXX

We are sorry for the trouble which has been caused. We understand your concern that you are
facing an issue with the product, we do realize the importance of this issue and we are happy
to help you in providing the right information.

We are sorry to inform you that due to some technical error, unable to create return request.
Hence, we would like to set this right by asking the seller to initiate the amount of Rs. xxxx to
the bank account. Request you to confirm us by providing NEFT details so that we can do the
needful.

Please write to us with the account details listed below:

1. Account Holder's Name (should be the same as registered for the order)-
2. Bank Name and Branch-
3. Account Number-
4. IFSC-

We hope to hear from you soon.

Thanks for giving your valuable time and shopping with Flipkart.

----------------------------------------------------------------------------------------------------------

ASKING BANK ACCOUNT DETAILS FOR MANUAL REFUND:- (Order status)

Hi xxxxxx,

Order ID: XXXXXXXXX

Product: XXXXXXXXXX

We are sorry for the trouble which has been caused. We understand your concern that you are
facing an issue with the product, we do realize the importance of this issue and we are happy
to help you in providing the right information.

We are sorry to inform you that due to some technical error courier service providers are
unable to update the shipment status.

Hence, we would like to set this right by asking the seller to initiate the amount of Rs. xxxx to
the bank account. Request you to confirm us by providing NEFT details so that we can do the
needful.

Please write to us with the account details listed below:

1. Account Holder's Name (should be the same as registered for the order)-
2. Bank Name and Branch-
3. Account Number-
4. IFSC-

We hope to hear from you soon.

Thanks for giving your valuable time and shopping with Flipkart.
MANUAL REFUND INITIATED IN BANK ACCOUNT (Order status):-

Hi xxx,

Order ID: xxx

Product: xxxxx

We are sorry for the trouble which has been caused. We understand your concern that you are
facing an issue with the product, we do realize the importance of this issue and we are happy
to help you in providing the right information.

We are sorry to inform you that due to some technical error courier service providers are
unable to update the shipment status.

Hence, we would like to set this right by asking the seller to refund the amount of Rs. xxxxx
towards your bank account. This amount will be credited to your bank account within

I hope the provided information is helpful to you.

Thanks for giving your valuable time and shopping with Flipkart.

----------------------------------------------------------------------------------------------------------

MANUAL REFUND INITIATED IN BANK ACCOUNT (Cancel requested/Unable to create

a return):-

Hi xxx,

Order ID: xxx

Product: xxxxx

We are sorry for the trouble which has been caused. We understand your concern that you are
facing an issue with the product, we do realize the importance of this issue and we are happy
to help you in providing the right information.

We are sorry to inform you that due to some technical error, unable to create return request.

Hence, we would like to set this right by asking the seller to refund the amount of Rs. xxxxx
towards your bank account. This amount will be credited to your bank account within 7
business days.

I hope the provided information is helpful to you.

Thanks for giving your valuable time and shopping with Flipkart.

MANUAL REFUND INITIATED IN BANK ACCOUNT (Refund Completed):-

Hi xxxx,

Order ID: XXXXXXXXX

Product: XXXXXXXXX

We are sorry to hear that you were facing an issue with the above mention order.

Hence, we would like to set this right by asking seller to refund the amount Rs. xxxx towards
your bank account and the refund has been initiated on xxxx.

If you do not see the refund in your account by this time, please check the previous statement
before reaching out to the bank.

You may contact your bank’s customer care using the number mentioned on the back of your
card with the reference number: xxxx in case you need further assistance. If they are unable
to help, you may raise a dispute with the bank.

I hope the provided information is helpful to you.

We would love to hear from you. Please share your valuable feedback about the support
provided by completing the email survey you'll get shortly.

Thanks for giving your valuable time and shopping with Flipkart.

----------------------------------------------------------------------------------------------------------

TECH ISSUE RESOLVED REPLACEMENT/RETURN APPROVED 3PL COURIER:-

Hi xxxx,

Order ID: XXXXXXXXX

Product: XXXXXXXXX

We tried getting in touch with you on xxxx to discuss this but weren't able to reach you.

We would like to let you know that the seller has approved a replacement/return request for
your order and the pickup of the item will be done by (Courier Name). They've now arranged
to get it done by (DATE).

Please keep the initially delivered item ready along with all the accessories and price tags in
the original product box.

Please mention the details below on the outer package:

Order ID :
Return ID :

The seller will send out the replacement once the courier service provider confirms the pick up
and it will be delivered to you.
Or
The seller will initiate the refund as soon as the courier service provider confirms the pickup
and amount will be credited to your account within 2 business days from then as per standard
banking procedures.

I hope the provided information is helpful to you.

We would love to hear from you. Please share your valuable feedback about the support
provided by completing the email survey you'll get shortly.

Thanks for giving your valuable time and shopping with Flipkart.

----------------------------------------------------------------------------------------------------------

REFUND COMPLETED THANK YOU MAIL (Credited to bank):-

Hi xxxx,

Order ID: xxxx

Product: xxxx

As per the telephonic conversation, thank you for taking time to let us know that you have
received the refund of Rs. xxxx for the above product.

We would love to hear from you. Please share your valuable feedback about the support
provided by completing the email survey you'll get shortly.

Thanks for giving your valuable time and shopping with Flipkart.

—-------------------------------------------------------------------------------------------------------

REFUND COMPLETED THANK YOU MAIL (Credited to EGV):-

Hi xxxx,

Order ID: xxxx

Product: xxxx

As per the telephonic conversation, thank you for taking time to let us know that you have
received the refund of Rs. xxxx for the above product.
The gift card is valid for one year, you can use this to shop on Flipkart and It can be merged with
prepaid orders excluding Flipkart pay later and EMI. For more details, please check our FAQs:
[Link]

We would love to hear from you. Please share your valuable feedback about the support
provided by completing the email survey you'll get shortly.

Thanks for giving your valuable time and shopping with Flipkart.

—-------------------------------------------------------------------------------------------------------

SELLER FRAUD MANUAL REFUND:-

Hi xxx

Order ID: xxxx

Product: xxxx

We are sorry to inform you that due to some technical error your order was cancelled. Hence,
we would like to set this right by asking seller to refund the amount Rs. xxxx to the gift card
section of the Flipkart wallet as you have taken the delivery of the package.

The refund will be added to the gift card section of your Flipkart account within 24-48 hours.

The gift card is valid for one year, you can use this to shop on Flipkart and It can be merged with
prepaid orders excluding Flipkart pay later and EMI. For more details, please check our FAQs:
[Link]

Hope you'll understand.

I hope the provided information is helpful to you.

We would love to hear from you. Please share your valuable feedback about the support
provided by completing the email survey you'll get shortly.

Thanks for giving your valuable time and shopping with Flipkart.

----------------------------------------------------------------------------------------------------------
Wait and Refund

Hi XX,

Order ID: xxxx

Product: xxxxx

We are sorry for the trouble which has been caused. We understand your concern that you are
facing an issue with the product, we do realize the importance of this issue and we are happy to
help you in providing the right information.

We would like to inform you that a return request has been created for the order and a refund of
Rs. xxx will be initiated as soon as the pickup of the originally delivered product is confirmed by the
courier service provider.

You will receive an email and SMS with the refund details, after which the refund will be credited to
your XXXX within 2 business days as per standard banking procedures.

Please keep the item along with the original product box, accessories and tags ready for pickup by
xxxxx, as the delivery executive will not be able to complete the pickup in case any item is missing.

I hope the provided information is helpful to you.

We would love to hear from you. Please share your valuable feedback about the support provided
by completing the email survey you'll get shortly.

Thanks for giving your valuable time and shopping with Flipkart.

—--------------------------------------------------------------------------------------------------------------------------------

Wait and Refund (EGV)

Hi XX,

Order ID: xxxx

Product: xxxxx

We are sorry for the trouble which has been caused. We understand your concern that you are
facing an issue with the product, we do realize the importance of this issue and we are happy
to help you in providing the right information.

We would like to inform you that a return request has been created for the order and a refund
of Rs. xxx will be initiated as soon as the pickup of the originally delivered product is confirmed
by the courier service provider.

You will receive an email and SMS with the refund details, after which the refund will be
credited to your Flipkart wallet within 2 business days.
Please keep the item along with the original product box, accessories and price tags ready for
pickup by xxxxx, as the delivery executive will not be able to complete the pickup in case any
item is missing.

The gift card is valid for one year, you can use this to shop on Flipkart and It can be merged with
prepaid orders excluding Flipkart pay later and EMI. For more details, please check our FAQs:
[Link]

I hope the provided information is helpful to you.

We would love to hear from you. Please share your valuable feedback about the support
provided by completing the email survey you'll get shortly.

Thanks for giving your valuable time and shopping with Flipkart.

—-------------------------------------------------------------------------------------------------------

Tech issue resolved(Order status updated as delivered):-

Hi xxxx,

Order ID: XXXXXXXX

Product: XXXXXXXX

We tried getting in touch with you on XXXXX to discuss this but were unable to reach you.

We are sorry for the trouble which has been caused. We understand your concern that you are
facing an issue with the product, we do realize the importance of this issue and we are happy
to help you in providing the right information..

We would like to let you know that order status is successfully updated as delivered.

I hope the provided information is helpful to you.

We would love to hear from you. Please share your valuable feedback about the support
provided by completing the email survey you'll get shortly.

Thanks for giving your valuable time and shopping with Flipkart.

----------------------------------------------------------------------------------------------------------

Replace and expect:-

Hi xxxx,
Order ID: XXXXXXXX

Product: XXXXXXXX

We are sorry for the trouble which has been caused. We understand your concern that you are
facing an issue with the product, we do realize the importance of this issue and we are happy to
help you in providing the right information.

We would like to inform you that the seller has approved the replacement for your product and
it will reach you by 02-10-2019. The item originally delivered to you will be picked up at the
same time.

Please keep the initially delivered item ready along with all the accessories and price tags in the
original product box. The courier service provider will not be able to complete the pickup if any
of the items present in the original package are missing. I hope the provided information is
helpful to you.

We would love to hear from you. Please share your valuable feedback about the support
provided by completing the email survey you'll get shortly.

Thanks for giving your valuable time and shopping with Flipkart.

----------------------------------------------------------------------------------------------------------
Wait and replace:-

Hi xxxx,

Order ID: XXXXXXXX

Product: XXXXXXXX

We would like to inform you that a replacement request has been created for your order, the
courier service provider will pick up the originally delivered product by 20-10-2019 and the
seller will ship a replacement to you once they receive it.

Please keep the item along with the original product box, accessories and tags ready. The
courier service provider will not be able to complete the pickup if any of the items present in
the original package are missing.

We will send you more updates once the replacement has shipped.

In the future, you can raise a return request for your orders using our app or website. Just go
to My Orders on your Flipkart account, select the item, click 'Return' and follow the prompts.

We are sorry for the trouble.

I hope the provided information is helpful to you.

We would love to hear from you. Please share your valuable feedback about the support
provided by completing the email survey you'll get shortly.

Thanks for giving your valuable time and shopping with Flipkart.

----------------------------------------------------------------------------------------------------------

RVP was done and replacement approved:-

Hi xxxx,

Order ID: XXXXXXXX

Product: XXXXXXXX

We are happy to let you know that Delhivery courier service provider has confirmed the pickup
of the product.

We would also like to inform you that the seller has approved the replacement, it will reach
you by 02-10-2019. Please note that delivery at a specific date or time cannot be fulfilled by
the seller's partnered courier service provider. However, the courier service provider will
attempt delivery of your order thrice, post which it will be cancelled.

You can check the status, subscribe to updates or take other actions for your order here -
[Link]

We are sorry for the trouble.

I hope the provided information is helpful to you.

We would love to hear from you. Please share your valuable feedback about the support
provided by completing the email survey you'll get shortly.

Thanks for giving your valuable time and shopping with Flipkart.

----------------------------------------------------------------------------------------------------------

Manual refund initiated in EGV:-

Hi xxxx,

Order ID: XXXXXXXX

Product: XXXXXXXX
We are sorry for the trouble which has been caused. We understand your concern that you are
facing an issue with the product, we do realize the importance of this issue and we are happy
to help you in providing the right information.

We are sorry to inform you that due to some technical error courier service providers are
unable to update the shipment status.

We have asked the seller to refund an amount of Rs. xxx to the gift card section of your
Flipkart account and it will be credited within 24 hours.

The gift card is valid for one year, you can use this to shop on Flipkart and It can be merged with
prepaid orders excluding Flipkart pay later and EMI. For more details, please check our FAQs:
[Link]

I hope the provided information is helpful to you.

We would love to hear from you. Please share your valuable feedback about the support
provided by completing the email survey you'll get shortly.

Thanks for giving your valuable time and shopping with Flipkart.

----------------------------------------------------------------------------------------------------------

Prexo snapshot:-

Hi xxxx,

We are writing to you about your order under an exchange offer. We understand that the Wish
master was unable to complete the pick up of the exchange product.

Please share pictures of the exchange product within the next 6 business hours by replying to
this email. Do include clear images that have the below details:

1. Display screen with the IMEI number.

2. Back panel without a case/ cover (Clear Image).
3. All four sides of the device without a case/ cover.
4. Display screen with white background/wallpaper.

We will review these images based on the exchange related guidelines and get back to you
with an update about your order.

Please note that if we do not hear from you within this time, the seller will cancel this order.

I hope the provided information is helpful to you.

We would love to hear from you. Please share your valuable feedback about the support
provided by completing the email survey you'll get shortly.

Thanks for giving your valuable time and shopping with Flipkart.
----------------------------------------------------------------------------------------------------------

Exact issue:-

Hi xxxx,

Order ID: XXXXXXXXXXXX

Product: XXXXXXXXXXXX

We are sorry to let you know that we are unable to find any exact issue to resolve your query,
we request you to elaborate the issue you are facing with the product.

Please get back to us with an alternate contact number so that the issue can be resolved at
the earliest.

Awaiting your reply.

----------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------
------

Exact order id:-

Hi {customer_name},

Thanks for writing in.

Please get back to us with the name of the product and order details of your query so that we
can look into it and help you with that.

To ensure the privacy and security of your account details, please write to us from your
registered email address along with the product name and details of your query and We will do
our best to help you with that.

We are sorry for the trouble.

We look forward to hearing from you.

I hope the provided information is helpful to you.

We would love to hear from you. Please share your valuable feedback about the support
provided by completing the email survey you'll get shortly.

Thanks for giving your valuable time and shopping with Flipkart.
----------------------------------------------------------------------------------------------------------

Tech issue resolved and installation arranged:-

Hi xxxx,

Order ID: XXXXXXXXXXXX

Product: XXXXXXXXXXXX

We would like to let you know that order status is successfully updated as delivered.

We would also like to inform you that installation of your order has been scheduled by the
seller and it will be done by 05-09-2018 at the below address:

Ripan Sahu
PTC
Police Training College Anugul Odisha 759122
Anugul
Odisha - 759122

Please note that the installation will be done by Jeeves and your service request number is
SVC2118382721247520000.

We are sorry for the trouble.

I hope the provided information is helpful to you.

We would love to hear from you. Please share your valuable feedback about the support
provided by completing the email survey you'll get shortly.

Thanks for giving your valuable time and shopping with Flipkart.

----------------------------------------------------------------------------------------------------------

Refund coins:-

Hi xxxx,

{Use the refund template applicable}

{If Super coins are going to be refunded}

Also, xxxx Super coins that you used while purchasing the product, will be refunded to your
Flipkart account within 24 hours of initiating the return.

To check details of the Super coins, please visit the SuperCoin Zone of your Flipkart account.
{If Super coins have already been refunded}

Also, xxxx Super coins that you had used while purchasing the product, have been refunded to
your Flipkart account.

To check details of the Super coins, please visit the 'Super coin Zone' of your Flipkart account.

----------------------------------------------------------------------------------------------------------

WM Collected Payment & Product at the time of delivery - Escalate to Internal Team only

Subject Line - WM Picked the product & cash at the time of Delivery

Hi All,

Order ID: XXXXXXXXXXXX

Product: XXXXXXXXXXXX
Tracking ID: XXXXXXXXXXXX

WM collected the cash and delivered the product but due to there was a defect in the product
customer returned the product back to the same WM but payment was not returned .

Also the product marked as RTO & due to order was COD customer has not got the payment
back, Kindly help us with an update.

For EKL - POC List - Click here

For 3PL - POC List - Click Here
Add - CC - techissue_followup@ [Link],vijay.h@ [Link],[Link]@
[Link]

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--------------------------------------------------------------------

Refund got failed SMS with refund link:-

Hi xxxx,

Order ID: XXXXXXXXXXXX

Product: XXXXXXXXXXXX

Thank you for your time over the call.

We would like to inform you that the seller has sent an SMS with a refund link to your
registered mobile number wherein you can fill your bank details for processing refund.

Once you fill the bank details, the refund of Rs.537 will be automatically processed to that
account and you’ll receive an email and SMS with the refund details.
We are sorry for the trouble.

I hope the provided information is helpful to you.

We would love to hear from you. Please share your valuable feedback about the support
provided by completing the email survey you'll get shortly.

Thanks for giving your valuable time and shopping with Flipkart.

----------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------
------

Snapshot shared of different account:-

Hi xxxx,

Order ID: XXXXXXXXXXXX

Product: XXXXXXXXXXXX

We would like to inform you that the complaint has been raised for the order
OD114379300897441000 with the kunalghodeswar1994@[Link]. The snapshot which you
have shared is for the order id: OD114224373179866000 belongs to a different account: xxxx.
Request to raise concern on the mentioned account so that we can assist you further.

We are sorry for the trouble caused to you.

I hope the provided information is helpful to you.

We would love to hear from you. Please share your valuable feedback about the support
provided by completing the email survey you'll get shortly.

Thanks for giving your valuable time and shopping with Flipkart.

----------------------------------------------------------------------------------------------------------
--------------------------------------------------------------------

Invoice sent(Order status updated to delivered):-

Hi xxxx,

Order ID: XXXXXXXXXXXX

Product: XXXXXXXXXXXX

We would like to let you know that order status is successfully updated as delivered.
We have attached a copy of the invoice for your order to this email and you can print it
whenever necessary.

Here's how you can get your invoice instantly mailed to your registered email address, the
next time around:

1. Visit My Orders on your Flipkart account: [Link] [Link]/account/orders

2. Click on the order for which you’d like the invoice and select the option ‘Request Invoice’.

We want to assure you that there is no difference between a physical and digital copy. In case
you don’t find the invoice in your inbox, please check the spam folder. If you still don't find it,
feel free to get in touch with us and we will sort it out for you.

We are sorry for the trouble.

I hope the provided information is helpful to you.

We would love to hear from you. Please share your valuable feedback about the support
provided by completing the email survey you'll get shortly.

Thanks for giving your valuable time and shopping with Flipkart.

----------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------
------

1st attempt SMS send.

Update on query: We tried reaching you to discuss your concern about Order ID: xxx for xxx
and have sent you an update to your registered email address {email_id}. We will call you
again within the next 4 business hours.

2nd attempt SMS send.

We tried reaching you today to discuss your concern about order ID: xxx for xxx and have sent
you an update to your registered email address {email_id} on {email_sent_date}. In case of
any questions, please feel free to reach us here: [Link] [Link]/helpcentre.

Email id not updated SMS send.

We understand that you'd like to update your linked phone number/email address in your
Flipkart account.
Please be informed that you will be able to add a phone number/email address to an account
only if it's not linked with any other Flipkart account. We see that the {_phone number/ email
address_} you are trying to update is already linked to this {_email address {_email
address_}/ phone number {order_contact_no}_}. You may use a different phone number/
email address that is not linked with any other account.

----------------------------------------------------------------------------------------------------------
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------

FRM EMAIL ID

FRM Leads <frm-leads@[Link]>,

FRM Escalations <frm-escalations@[Link]

—-----------------------------------
............................

Hi xxxx,

Order ID: XXXXXXXX

We have asked the seller to refund an amount of Rs. xxx to the Gift Card section of your
Flipkart account and it will be credited within 24 hours.

You can check the balance and validity of your Gift Cards here: [Link]

Thanks for giving your valuable time and shopping with Flipkart.

..........................................................