Nirbhay Bhoi
System Engineer
[Link]@[Link] 9561276663
PROFILE
Part of network operations with experience in technical support; the focus is on delivering
effective solutions that enhance customer satisfaction and streamline processes. In-depth
experience in managing Service Level Agreements (SLA), Trouble Ticket Systems (TTS), Data
& IP handling, and maintaining firewalls, routing, and switching. By integrating insights with
data-driven methodologies, the approach tailors solutions, streamlines operations, and
enhances documentation, all grounded in a deep understanding of customer behavior and
market dynamics to achieve positive outcomes. Highlights: - Customer Satisfaction:
Significant improvements in satisfaction levels through the resolution of complex technical
issues. - Network Operations: Expertise in incident monitoring, server maintenance, and the
setup of network equipment. - System Management: Strong capabilities in server building,
application upgrades, and maintaining optimal performance of network and server
components.
PROFESSIONAL EXPERIENCE
10/2023 – present HP
Bangalore System Engineer
Worked on Infrastructure management of Operating
•
Systems(Windows Server {2008,2012 R2, 2016, 2019, 2022},
Vmware and AWS hosted servers.
Addressed any server-related issues reported by users or
•
automated monitoring systems(LogicMonitor)
Managed users accounts, permissions and access control to
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maintain security and provide resolution.
Worked on Windows Server Update Services(WSUS) for approving
•
the Microsoft related patches on the server.
Demonstrated ability to work under pressure and adhere to
•
project deadlines.
Handled Level 1 Technical Support inquiries, providing prompt and
•
accurate solutions to customer issues.
Collaborated with other team members to troubleshoot and
•
resolve hardware and software problems.
Key Achievement : Demonstrated exceptional problem - solving
•
skills and went above and beyond to resolve complex technical
issues.
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EDUCATION
08/2019 – 05/2023 Bachelors of Engineering - Aeronautical
Bengaluru Acharya Institutes of Technology
03/2017 – 02/2019 High School
Mumbai, Maharashtra M. K . Junior College
SKILLS
Windows Server Active Directory
VMWare Hardware Networking
AWS Documentation
Python/Automation Networking
Microsoft Azure Windows Server
Linux MS SQL
LANGUAGES
Hindi English
Bengali
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